What Katie Did Reviews 155

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and vintage style of the products, often noting how well the garments fit and how long they last. Many appreciate the ease of the ordering process and the quick, efficient delivery service, with items frequently arriving sooner than expected and beautifully wrapped. The service is also highly regarded, with people highlighting the helpfulness and honesty of the staff, who ensure customers find the best items for their needs. Reviewers feel beautiful and special wearing these pieces, which are described as making outfits feel complete. However, some customers experienced issues with sizing, finding items either too big or too tight despite using measurement charts, and a few received incorrect sizes. There were also occasional concerns about shipping delays and one instance of a product being perceived as poor quality. Additionally, some reviewers expressed a desire for more inclusive sizing, particularly for smaller cup sizes in bras.

What people talk about most

Product

Consumers are delighted with the product quality, often describing items as high-quality, well-made, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent material, fit, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Order

People report positive experiences with order, highlighting an easy and painless ordering process, with some... See more

Service

Reviewers mention positive feedback about service, consistently praising its quality and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long t... See more

Rated 5 out of 5 stars

Beautiful stockings that suits my vintage wardrobe perfectly no matter what colours I'm wearing. I think I actually have a full set of coloured seamed stockings now and I always get comments on how l... See more

Rated 5 out of 5 stars

I was lucky enough to go for a fitting and I’m over the moon with my Glamour Merry Widow corset. It was such a special experience as thy fitting me just before Christmas, I was able to explore other s... See more

Company replied

Rated 5 out of 5 stars

I visited the HQ for a fitting and Charlie was an absolute delight! She helped me find the perfect bras and shapewear, and even found me a lovely dress that fit perfectly. She was friendly, helpful an... See more


Company details

  1. Lingerie Store
  2. Vintage Clothing Store

Written by the company

What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very little else

Very little else! As they are very much customer focused with all of their clients,in other words a first class service.

March 27, 2026
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Rated 5 out of 5 stars

Precooked appt

We had a precooked appt with Charlie who was very patient and knew the products inside out. The quality of the products is very good and Charlie spent time explaining everything and making sure we were happy with the choices made. Nothing was too much trouble.

March 27, 2026
Rated 4 out of 5 stars

Good response and delivery.

This purchase experience went very well because the team was fast at responding my emails and doubts about sizing. The products arrived within the time frame that was estimated and they were clean. My only concern was that the sizing for the girdle that I ordered was a bit tight but not unusable (to be fair I purchased it on a discount since it was in treasure trove and without trying on any girdles beforehand, so I share responsibility).

February 26, 2026
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Rated 5 out of 5 stars

Excellent Service and Beautiful Pieces

This was my first purchase from What Katie Did, and it will not be my last! Their customer service and product quality are excellent. I'm so happy to have found a lingerie brand that offers authentic vintage styles and stockings. Their pieces make my outfits feel "complete" and I, in turn, feel beautiful wearing them. Thank you, WKD!

February 23, 2026
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Rated 4 out of 5 stars

I love What Katie Did!

I love What Katie Did!! The quality of their products are amazing and the detail they put into their reproduction garments is a true testament to their research of vintage lingerie. I can tell they love their brand. I love wearing their garments under my vintage looks! My only issue, is I wish they made more smaller cup size bras. As someone with a smaller chest, I feel like I can never find A or AA cup size bras from reproduction brands. I feel like it’s rare to find A cup sizes from what Katie Did unless they just sell out fast? I’ve only been able to get the padded bullet bra so most of my What Katie Did garments are mismatched because I can never fit the bras to be able to buy the full sets. It’s a bummer but I still love this brand so much! Just a suggestion to make more A and AA cup sizes so us small chest ladies can rock the vintage styles bras! They are so much prettier than modern bras in my opinion lol!

February 22, 2026
Rated 5 out of 5 stars

The pieces did not fit and I cannot get…

Customer service issues resolved. Beautiful pieces, unfortunately did not fit my shape.

January 29, 2026
What Katie Did logo

Reply from What Katie Did

We’re very sorry for the slight delay in responding to this customer’s email.

The message was received late on Monday evening, and unfortunately our mail order manager was unexpectedly off sick on Tuesday, which meant a small number of emails were answered slightly later than our usual 24-hour response time. We replied as soon as possible and have confirmed that the customer is absolutely able to proceed with their return.

We do always aim to respond promptly and pride ourselves on offering personal, attentive service. In this instance, the delay was just over one working day due to unforeseen illness, which we hope customers will understand can occasionally happen in a small independent business.

We’re pleased the return can now go ahead and are, as always, happy to assist further if needed.

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Rated 5 out of 5 stars

The ordering was easy and painless

The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long these stockings have lasted and how well they fit not to mention how comfortable they are to wear.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I bought 3 pairs of contrast

I bought 3 pairs of contrast, one of which I mistakenly ordered the wrong size, a quick email, my order was corrected. These are a dream, I have just started wearing stockings, these are fabulous

December 18, 2025
Unprompted review

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