What Records Reviews 

I have experienced what a lot of other people have mentioned. If they have what you want in stock – then great you'll get it. If they don't, they will tell you online that they have it... take your money... avoid your emails chasing them up as to where your items are... and supposedly make you wait until the day they (hopefully) get more stock in. I had been trying to get hold of hard to find items. I read the reviews and thought 'it looks risky, but give it a go'. I shouldn't have. I will now need to take the next external steps to get my money back. Trading standards need to investigate them.

Very glad I ignored the reviews on here, ordered one day, dispatched the next, arrived the following day :)

It was a £108 order, WhatRecords have my trust! Thanks guys!

The simplest online transaction ever.
Best value around and the item arrived in Perfect condition.10/10

Good price for the Bowie box set. Arrived in excellent condition and on release date. Was tracked via DPD.

Fantastic service and prompt delivery. Communication was excellent and box set was very competitively priced. Will definitely use again.

Great customer service and prompt delivery! Really loved the selection of records they had to offer. Would definitely purchase from here again

waited months for an album listed as in stock. Claimed a refund thru paypal. Before i claimed the refund i asked about alternatives advertised on the website but none of those were in stock either though they were not showing as "out of stock".

Always have an excellent selection of well priced records in stock and provide great customer service - highly recommended.

I have ordered from this company for a few years now. I have never had any problems. Their prices are very completive. I would recommend this company to everyone.

Ordered a box set on Thursday afternoon and it arrived Friday morning. Fantastic service.Thanks

Re: Let It Be deluxe editions CDs and Vinyl.
Again, a brilliant service. Kept informed of their delivery progress. Delivered on day of release. Well packed and great price. No problems at all. From my experience can highly recommend.

Recently bought a limited edition vinyl. Great communication, quick delivery. Would recommend to anyone looking for a reliable supplier of vinyls. Thanks!

records arrived in great condition. mailers used are stronger than some used elsewhere.
Like that the postage is capped for uk customers so i can order as much as i want without having to worry about the shipping cost.

Ordered a album that was supposed to be in stock 2 weeks ago. Has not shipped. Sent several emails with no response back. Have disputed transaction with paypal because as far as I am concerned this is fraud. They took my money, have not delivered any product and have not responded to any of my emails asking for a status update.

I am still in the process of getting a refund for an incorrect item,but feel I need to warn other people as with numerous other unhappy customers on here.
Terrible communication and customer service,have had to go to Trading Standards to help get my money back. Item returned,but still no refund has been paid to me. I am having to go to Trading Standards again tomorrow,and if necessary police,as this is now theft.
AVOID,AND DO NOT DO BUSINESS WITH THIS "COMPANY".

Fantastic customer service. Great selection and price. I highly recommend.

Delivery was speedy and the vinyl is absolutely gorgeous. The only problem is that there is a slight skip on one part of the record but other than that it’s perfect.

Always seem good value for money but be prepared to wait, and then wait a little longer. My last order was advertised as in stock and after querying why it was it had taken so long to despatch I was told they couldn't get hold of it. I was refunded immediately but that's not the point - It's either in stock or not at the time of ordering, please don't advertise items that you may be able to get hold of.

I would order from them more regularly if they could tidy up and speed up their process but I don't like to wait 2 weeks plus for my records to arrive or to be left disappointed due to stock not being available. I buy a lot of records and What Records really fall short compared to Juno, Banquet, Rough Trade etc.

If What Records reply to this, please don't insult my intelligence by telling me you are UK VAT registered, explain your supply chain issues or to refer to your News section on your site …. ordering from you is very simple indeed, what comes after that isn't.

love ordering from here, always affordable and amazing service. my favourite shop to buy vinyl from

Just received my 2nd order from What Records, and couldn't be happier with the awesome service. Great prices, and speedy despatch!
Many thanks, Tim (and team).