What Records Reviews 

431
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently note that this independent music store offers remarkably low prices and an exceptional selection of albums to choose from. Many buyers also appreciate the secure protective packaging and quick delivery times, noting that their valuable purchases arrive safely and in pristine condition. Some reviewers were not happy with communication issues and unexpected delivery delays regarding items that frequently turned out to be out of stock. A few people experienced frustrating problems with incorrect records being shipped or difficulties tracking their orders when waiting for shipping updates.

What people talk about most

Product

Customers had ambiguous experiences with product availability and pricing, with many reviewers praising the... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, as some reviewers praised the easy... See more

Price

Clients share positive opinions on price, consistently noting that items are very reasonably priced and... See more

Delivery service

Consumers find delivery service to be generally quick and efficient, with many reviewers praising fast... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising professional support, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Despite the mixed reviews, I gave What Records a chance (especially as they offered the best price on the vinyl I was after) and had a (mostly) decent experience. The record was ordered on the... See more

Company replied

Rated 4 out of 5 stars

I became a wee bit nervous due to the lack of an email confirmation, but glad I was patient. My order arrived safely, was well-packaged and plays beautifully. Thank you!

Company replied

Rated 5 out of 5 stars

Recently purchased a Jamiroquai Double LP for my Mum (mother's day) and I could not believe the price! I hadn't found a copy of this for less than £20 anywhere else, let alone a SEALED copy! The trans... See more

Company replied

Rated 5 out of 5 stars

Ordered latest Tom Grennan vinyl album special edition, What records were the best price. A few negative reviews on here which did make me think twice but nevertheless I had no need for concern as de... See more

Company replied


Company details

  1. Media & Publishing

Written by the company

What Records online record store. Selling Vinyl, CDs and DVDs worldwide. We specialise in limited editions, collectable items from Heavy Metal to Classical.


Contact info

3.3

Average

TrustScore 3.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.3

All reviews

(431)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Deal!

Shipment came in today. Well packed. Shipped from UK to the Netherlands. Absolutely delighted with my Genesis box!!. Thanks to Tim for good communication an CS. Will do business again.

April 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Fantastic

I have to admit , ive seen this site a few times and though hmm looks like a fake HMV . But fudge it I seen a vinyl thats out if print for 30 bucks, 60 bucks used on ebay , i thought fudge iti have paypal protection . The item was dispatched after about 2 days and arrived a day later sealed mint . Happy days . I will definetly use this site again

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Best prices

Delivery could be considered a little slow but prices are excellent and great customer service.

March 14, 2022
Unprompted review
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Rated 4 out of 5 stars

Good shop with some rare LPs

Searched for some quite rare LP and found it here with good discount. Despite of mostly low level reviews of this shop I've ordered this LP and order was shipped immediately on following day with tracking number. Delivery to Russia got about 1 month.
Package was quite poor (just 1 layer of cardbord on each side, without any bubble wrap or other safe packaging) and even opened but I think it was opened during customs check. Finally it came entirely sealed without any bends or cracks. That's why I've rated as 4* only.
Overall I'm satisfied with this shop service and can recommend this seller.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great website

I've used whatrecord.co.uk a few times now, and I have found that their prices are so much better than well known competitors. What makes me go back is the service, I've never had to wait more than 24h to get a response and the responses I get are great, always looking to see how they can help. Admittedly, I can get records faster, but why would I when the large corporates only really care about the money, I feel these guys customer service is so much better.

February 4, 2022
Unprompted review
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Rated 5 out of 5 stars

What Records - Top Service!

What Records - top banana! Great records, great service, and great prices! What's not to like? Always get a prompt delivery, am kept informed and always answer any queries I might have. Items are very well packaged and arrive in perfect condition (issues here would be with the delivery company, not WR). I've been using WR for over 30 years (since the days of physical shops). Rarely buy my music anywhere else. Highly recommend.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I bought a very large boxset of records. I was delighted to receive them very quickly after the release date, very well packaged. My first purchase from What Records and I shall be buying from them again.

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

This company blatantly lies to you. AVOID THEM

This company blatantly lies to you.
Ordered a LP on 6th Dec, they told me it was despatched on 07th(Lie).
After chasing them they sent me an email confirming it had been sent(another lie). It got to the 20th Dec still no delivery, even with royal Mail second class at Christmas time it should have arrived by now.
I suppose the only good thing was I asked for a refund and got one within a couple of hours. Obviously if it was out for delivery they would never have refunded me so quickly. I will never use again cant abide liers.

December 20, 2021
Unprompted review
What Records logo

Reply from What Records

Well here is your mail on Paypal which clearly contradicts what you are saying.
stephen mccourt
20 December 2021 at 14:01:51 GMT
I ordered a vinyl record from What records Nuneaton on 06th Dec. I have tried to contact their customer support via email twice and they do not reply.

I can also confirm that no despatch mail was sent via our automated system. We don't lie but it seems you do.

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Was looking for some hard to find vinyl and found it on their online store. Rang to ask some questions about this and another item and owner is a very knowledgeable man. Ended up ordering another item too.
Parcel arrived the next day fantastically wrapped.
Would definitely recommend this store.

December 16, 2021
Unprompted review

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