Web Hosting Canada Reviews 2,127

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, as well as the quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted issues with the website's functionality, experiencing blank screens when trying to change DNS settings. Some people were dissatisfied with customer service, mentioning slow response times, long wait times to speak with an agent, and unresolved issues, particularly for more complex problems or during website outages.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent technical support and... See more

Service

People report positive experiences with service. Many consumers praise the efficiency and professionalism of... See more

Website

Reviewers highlight ambiguous aspects of website performance and management. Some customers report their... See more

Response time

Consumers generally express satisfaction with response times, often highlighting fast replies from support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw some phishing emails and called WHC, got connected with Nicolas who was a gentleman and quickly analyzed all of my domains (there are a lot) and found some issues which he fixed for me very quic... See more

Company replied

Rated 5 out of 5 stars

We recently migrated our website from another website hosting provider to WHC. The move could not have been more seamless! The support team at WHC is exceptionally responsive, and no question or conc... See more

Company replied

Rated 5 out of 5 stars

WHC is the best web hoster I've ever dealt with, and I've dealt with several. Servers are rarely if ever down in my memory. Support for technical issues is stellar: authoritative answers in a day or t... See more

Company replied

Rated 5 out of 5 stars

I have nothing but great things to say about WHC !!! From my first contact with Syrine in sales to Joseph in tech support who made migrating my websites smooth, quick and painless. It seems ev... See more

Company replied


Company details

  1. Web Hosting Company

Written by the company

A web host that's both local and reliable... AND runs on green energy? Yes, please! Based in Montreal's Little Italy, WHC is Canada’s friendliest web host, domain registrar, and domain name backorder platform. We're here to help Canadians succeed online since 2003. Oh, and did we mention you can count on bilingual tech support, available 24/7. Parce que oui, bien sur, on parle français! 😉 Hosting your website on servers right here in Canada is great for your local SEO and for the Canadian economy. It also means your web hosting provider understands the best practices (and many challenges) of running a small business in Canada. Plus, it just feels right, doesn’t it? Need a domain or web hosting for your online project? We're trusted by tens of thousands Canadians. Visit us at whc.ca


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Stephan was great!

Stephan was quick, diligent, and very competent. He was able to suss out the problem with my new domain in just a couple minutes and in just a couple minutes more had it all fixed and appearing online.

October 16, 2025
Unprompted review
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Reply from Web Hosting Canada

Thank you for sharing your experience with Stephan! We're glad he could successfully resolve your issue

Rated 5 out of 5 stars

It is so easy dealing with WHC

It is so easy dealing with WHC. PHP needing updating, I use the chat button, get over to a real person and withing 15 minutes everything was done. So easy. AND I love they are in Canada with me. It is a nice feeling to be hosted in your own country

October 15, 2025
Unprompted review
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Reply from Web Hosting Canada

Thank you so much for the awesome review! 🙌

Rated 5 out of 5 stars

Effective representative

The representative guided me effectively through the process of setting up my WordPress site.

October 15, 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks for the review and for choosing us for your web hosting needs!

Rated 5 out of 5 stars

Eliot from tech support was amazing

Eliot from tech support was amazing! Glad I switched from Go daddy to these folks!

October 10, 2025
Unprompted review
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Reply from Web Hosting Canada

We are super happy to have you on board! Thank you for this 5-star review. 🙌🏼

Rated 5 out of 5 stars

Quick response to problems and no-fuss SSL

Quick response to problems via live chat or phone contact.
- No fuss with SSL (valid certificate installed and renewed automatically).
- Ample warning of expiry of services. My previous Hosting site did automatic renewal.

October 5, 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks so much, Jean! We really appreciate your feedback and your trust in our services.

Rated 5 out of 5 stars

Ziad was great!

Ziad was great! He responded to my issue really quickly but, more importantly, he fixed immediately which I really appreciated. Thanks so much!

October 4, 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks so much! We’re happy your issue was resolved quickly and smoothly.

Rated 5 out of 5 stars

I had an excellent experience with WHC…

I had an excellent experience with WHC support today.
The team helped me set up my domain DNS and guided me through the Google Workspace email setup patiently and professionally.
Everything is now working smoothly, and I really appreciate their quick and friendly assistance.
Highly recommended!

October 4, 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks, Payam! We’re glad everything’s working perfectly now and appreciate your kind words.

Rated 5 out of 5 stars

I find WHC to be excellent to deal…

I find WHC to be excellent to deal with. I have needed their expertise on everything from working with a publisher to upload data to addressing various issues for the hosting plan. I am not as knowledgeable about tech issues as many are, but whenever I asked for confirmation or help to resolve an issue, I was referred to someone who could help me to resolve the issue. Overall, I find them excellent in knowledge and service.

October 2, 2025
Unprompted review
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Reply from Web Hosting Canada

Thank you so much, Janet! Your feedback is much appreciated!

Rated 5 out of 5 stars

So so happy with the quick service…

So so happy with the quick service always. They’re attentive and easy to work with. Thanks for helping with my website!!

October 1, 2025
Unprompted review
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Reply from Web Hosting Canada

Thank you for the kind words! 🤩

Rated 5 out of 5 stars

very kind help centre

very kind help centre, fast answring and solving every issue

October 1, 2025
Unprompted review
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Reply from Web Hosting Canada

Always happy to assist! Have a great day 😊

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, used screenshots for order of actions, sense of humour.

September 25, 2025
Unprompted review
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Reply from Web Hosting Canada

Thank you for this 5-star review, Kim!

Rated 5 out of 5 stars

Eliot was thorough going

Eliot was thorough going and took care of all my issues. Much appreciated.

September 24, 2025
Unprompted review
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Reply from Web Hosting Canada

We're happy to help! Thank you for this review.

Rated 5 out of 5 stars

Excellent Human Agents - Easily Accessible

Their human agents have always been excellent. Even their AI chatbot isn't terrible to deal with. The chatbot will defer you to a human the moment it can't answer your question or if you just ask to speak to someone. I really appreciate that.
The last few tech support and sales interactions I've had with them have been stellar - helpful and forthright. Both admirable qualities to have in a company.

September 19, 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks for your feedback, Greg! Great to know our support continues to deliver.

Rated 5 out of 5 stars

Always great Customer Service

Always great, fast customer service. Canada's best hosting provider!

September 18, 2025
Unprompted review
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Reply from Web Hosting Canada

Wow! 🤩 We love reading reviews like these. Thank you!

Rated 5 out of 5 stars

Super service as always

Super service as always. Needed assistance with the transfer and setup of two sites from another hosting company and they walked me through it - and helped where neccessary.

Can't say enough good things about this Montreal Canadian company.

PS. If you are fortunate, you will =have the technician named Stephan help you. ;)

September 18, 2025
Unprompted review
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Reply from Web Hosting Canada

Wow, thank you for this wonderful review! Your feedback is much appreciated!

Rated 5 out of 5 stars

Salim was a great sales representative

Salim was such a great sales representative. He was very polite, kind, and highly professional. I would recommend you speak with him for your next purchase.

September 16, 2025
Unprompted review
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Reply from Web Hosting Canada

Thanks, Diane! We’re happy to hear you had a great experience.

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