Wheels MotorcyclesReviews 

262
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being informative, professional, polite, and knowledgeable, making the purchasing process smooth and hassle-free. Many highlight the excellent service, noting the clear explanations, quick paperwork, and the non-pressured, relaxed atmosphere when buying a bike. People are very satisfied with the products, often finding the bikes as described and presented perfectly, with some even receiving them full of fuel. However, some customers also noted issues with after-sales customer service, mentioning a lack of follow-up calls and feeling neglected once the purchase was complete. A few other people also felt that the company's refusal to accept certain brands for part-exchange, despite being authorized dealers, was disappointing and suggested a lack of confidence in those brands. There were also instances where bikes had issues upon delivery, such as bald tires or mechanical problems, which were only discovered later.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with their... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and... See more

Price

Consumers find price to be positive, with many reviewers reporting fair trade-in prices and affordable... See more

Customer service

Users describe positive interactions with customer service, with many reviewers highlighting excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Part exed my old bike for new one, Joe the sales guy was looking after me top service as always from these lads, great communication as always, fast delivery good prices. Brought 5 or 6 bikes from her... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorcycle Dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(262)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Incredible, straight-forward, fast service purchasing my first motorcycle

I rang a few times asking about a used Honda bike, and general advice on buying a used bike in general.
As a new rider looking to purchase their first motorcycle, the customer service felt a little rude, short, and unhelpful. It did make me feel like I'm wasting their time asking questions that no seasoned riders would.

Despite this, I pulled trigger and purchased the bike due to the price and location and it went extremely smooth. Unlike many other dealers, they didn't attempt to upsell me, or introduce hidden charges not already in the public listing. The communications I receive from initial enquiry up to delivery was clear, informative, and fast. They even sent me a personalised video of the bike pre-delivery.

They were also still very prompt and helpful in replying to my emails post-purchase regarding service history etc.
It has been half a year since, and there's been no issues on the bike, and i've been loving it!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Ive had a great experience with…

Ive had a great experience with salesman joe scott quick fast and he didn't just wona put me on any bike we looked at a couple and i ended up getting the one that was rite for me i will definitely be coming back in the future thank you .

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

The best vehicle buying experience I’ve…

The best vehicle buying experience I’ve ever had and I’ve had over 50 vehicles in my lifetime, everything was just so easy, Joe Scott in sales was a pleasure to deal with. Can definitely recommend a purchase from Wheels

May 9, 2026
Unprompted review
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Rated 2 out of 5 stars

I recently purchased a Kawasaki Z 900…

I recently purchased a Kawasaki Z 900 R/S SE from here. The salesman Will was great. However there were a few problems. I had asked for a battery tender to be attached to the battery it wasn’t . I was told the quick shifter was enabled it had not been. The radiator guard was attached without the rubber cushions so it would eventually damage the radiator. This was discovered at first service. Finally my address was wrong on their system so all documents were delivered to a neighbour .

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

purchased a motorbike from wheels…

purchased a motorbike from wheels motorcycles recently,, was dealing with Steven, the experience was faultless from start to finish with a very professional approach throughout the process, would recommend to others.

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

From the minute of walking in

From the minute of walking in to leaving with a brilliant motorcycle the service had been absolutely brilliant , I must thank Joe for this and all the support and guidance through the process.
5 stars for Joe as a perfect example of how a customer wants to be treated.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star service

Just got another bike from Joe at Wheels! Service is always amazing, bike was prepped awesome and the whole process was just as easy as last time! See you in another 2 years when I’m looking for another one!!

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Just picked up my Aprilia RSV4 Factory…

Just picked up my Aprilia RSV4 Factory from Wheels Motorcycles and couldn’t be happier with the experience. The whole process was smooth from start to finish, with friendly and knowledgeable staff who made everything easy and stress-free. The bike was presented perfectly on collection and the team kept me well informed throughout.

Absolutely top service – highly recommend!

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

I’m disappointed to learn that you…

I’m disappointed to learn that you don't accept Zero motorcycles as a part-exchange, despite being an authorized dealer. As a customer who purchased a Zero from you 18 months ago, this refusal suggests a lack of confidence in the brand's resale value and the product itself. It makes it very difficult to remain loyal to the brand when the trade-in path is blocked by the dealer.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service second to none!

I bought a Ducati m821 through wheels motorcycles and I was dealing with Joe.
The customer service I experienced was second to none.
The communication was prompt, polite and well informed.
Everything I asked for was delivered no questions asked.
Absolutely fantastic and would use again.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

So welcoming

So welcoming, helpful, friendly and patient.

I had no real idea what I wanted or what I was after, Joe was so helpful, patient and informative. he spend a huge amount of time helping me figure out what I wanted and was only too happy to let me test drive the bikes I was thinking about. It was such a great experience I returned to Joe to buy another bike. Wheels Peterborough will be the first place I look for a bike in the future

November 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service & hassle free Aprilia purchase!

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying a bike! Would recommend and will be back in the future - 10/10.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks to wheels motorcycles

Many thanks to wheels motorcycles
for the delivery of my new motorbike.
A first class service provided
A huge range of motorbikes on display and a pick up & delivery service provided as well .
A special thanks to Joe for his help
and advice as well

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Used Bike Purchase - Excellent Service

Recently purchased a used bike from Wheels and dealt with Joe in Peterborough. From start to finish the whole process was smooth and straightforward. Great communication, no pushy sales patter. Would definitely buy from Wheels again.

January 12, 2026
Unprompted review

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