Wheels Motorcycles Reviews 

273
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly sales team for providing exceptionally smooth, patient, and helpful assistance throughout all their motorcycle purchases. Consumers often highlight the excellent communication, fair trade-in prices, and professional approach that make the entire buying journey completely stress-free and enjoyable. Some reviewers were not happy with post-purchase communication and specific vehicle preparation issues discovered after taking delivery of their bikes. A few other people also felt that customer support could be improved regarding follow-up assistance and service attention after the transaction was completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Users describe positive interactions with product, consistently praising the smooth purchasing experience and... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and efficient support... See more

Price

Consumers find price to be a source of satisfaction, with reviewers frequently highlighting reasonable deals... See more

Customer service

People report positive experiences with customer service, noting great communication throughout the buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

So welcoming, helpful, friendly and patient. I had no real idea what I wanted or what I was after, Joe was so helpful, patient and informative. he spend a huge amount of time helping me figure out... See more


Company details

  1. Motorcycle Dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(273)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish

From start to finish, the whole experience of buying a used bike from Wheels Motorcycles, was very straightforward. Joe was engaged from the start, quickly sending me a high quality walk around video, and answering a few questions by email and phone, which really helped as I'm 120 miles away. I felt confident with the online buying process and the protection that comes with that. I chose to take the train to Peterborough to collect that bike instead of going for the standard delivery option (reasonably priced). The handover process was very easy and I rode off into the sunset a happy boy!

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased a used Honda ADV350

Purchased a used Honda ADV350. Purchasing process was simple and the bike was as described. Aftersales was good and calls and emails were always answered. I would recommend this dealer.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased a bike just over a month ago

Purchased a bike just over a month ago. Had issues straight away and didn’t start at the shop. On my first ride out the bike cut out on me and keeps shuddering as if the belt is slipping and a bad spark plug. I didn’t notice but once I got home I saw the front wheel was extremely close to being bald. I’ve now purchased a new one. Also have no back light on the dash. Now considering that I purchased the bike from a supposedly reputable company I’d of thought things like this would have been checked. Especially as I had to wait the best part of a week after purchasing to actually pick it up. They told me this was to put the MOT on, well shouldn’t there mechanics of seen these other issues? I called and explained the problems the bike has and have waited almost 2weeks for it to be booked in. Well now after having a very confusing phone call from the external warranty company and reading the negative reviews on here I’ve decided to not take my bike back there as from what I can see I will be charged excessively for a bike they sold me to be fixed after only 100 miles. I’ve owned one before so luckily can sort the issues my self but that still leaves me almost £200 out of pocket. I would not recommend buying a bike from here and I certainly wouldn’t again. Basically there is no customer service once they’ve got your money. Didn’t even get the courtesy call from John Marshall as promised, if I had then this may of been a lot easier

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience working with Joe to…

Amazing experience working with Joe to trade in my monster for a Hypermotard. Could not have ben easier and Joe could not be more helpful and fair with the trade in. Exactly what you want in all experiences like this. 10/10 will def be back in the future!!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

New bike.

I wanted to look at a Suzuki gsx S 1000 GT. Joe Scott was very helpful and professional during the whole process. In fact Joe's attitude and approach helped me make my mind up to buy. I found him a top guy to deal with and would recommend him if you are looking for another bike.

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Bought a new Suzuki GSXS1000GX+.

Bought a new Suzuki GSXS1000GX+.
Salesman Joe Scott was excellent very thorough when going through order and options, helpful advice but not pushy, excellent communication, kept updated re progress, bike ready and completed on time and as ordered. Did have an issue after collection, needed to arrange 600 mile 1st service fairly soon after as I had trips coming up. When I tried to book in, had no dates available for some time. I raised this issue, as I was dissatisfied with follow up, via e-mail with Joe, he raised the issue with service manager and the matter was resolved and they made arrangements to accommodate me.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Visited Wheels looking to change my old…

Visited Wheels looking to change my old GS for something a bit lighter! Found a few bikes that were of interest and Joe spent time with me discussing which would be best. Took a 800XC for a test ride the next day and agreed a trade in price for my bike. Great service all round, no pressure - just a great buying experience. Thanks Joe!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Just taken ownership of my new 2025…

Just taken ownership of my new 2025 Aprilia RS660 factory. Service from Joe was impeccable, lovely guy. After issues with the finance company, Joe managed to sort it. I highly recommend buying a motorcycle from these guy. I’m extremely happy.

August 29, 2025
Unprompted review
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Rated 5 out of 5 stars

The sales are non pressured

The sales are non pressured, very relaxed atmosphere and very friendly and welcoming.
I spoke to Joe Scott over the phone initally as I live 100 miles away, he organised a video of the bike and we agreed a date for pick up & handover. The experience with Joe at Peterborough was stressless and enjoyable.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

A hassle free experience!

I went to wheels after being disappointed with the service of another big named bike sales factory ;)
Upon arrival i was greeted and left alone to have a look around all the used bikes with no pressure. One stood out and I asked Joe Scott to help me to mainly see if I would fit. The price was affordable, I admitted that I had agreed to sell my bike to sbf but Joe manged to get me a better price to trade in. Against my now new to me bike.

Joe Scott helped me through the whole process, made it hassle free and was extremely professional.

I would highly recommend both wheels and Joe if you are in the market for a new motorcycle.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Joe

I have just purchased my second bike from Wheels this year. A big thank you to Joe on both occasions, you have the patience of a saint and your assistance throughout the whole process was outstanding. I will be back when I am looking for an upgrade

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

First class dealer

After visiting competitors on my search for a bike, wheels was a breath of fresh air. Outstanding service from Phil while choosing a bike and completing the purchase.
Thank you Phil, loving the bike.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Financed a beautiful triumph street…

Financed a beautiful triumph street triple with help from Joe. He organised all the paperwork super quickly allowing me on the road in under a week! Super clear explaining everything and any questions I had were answered in great detail.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Wheels - Great service

My first experience using Wheels and Just collected my new Aprilia Tuono V4 Factory. Joe made everything super simple, from test ride, trading my previous bike in to collection with next to no fuss and constant updates from initial order.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Bike purchase

Part exed my old bike for new one, Joe the sales guy was looking after me top service as always from these lads, great communication as always, fast delivery good prices. Brought 5 or 6 bikes from here previously will always go back! Cheers!

July 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Just called wheels to get my bike…

Just called wheels to get my bike serviced 24 plate and they quoted £675 for a service no wonder they offer life time warranty phoned another dealership £320 big difference never going back there stick you warranty where the sun don't shine

July 21, 2025
Unprompted review
Rated 4 out of 5 stars

Was looking for a Ducati Scrambler 800…

Was looking for a Ducati Scrambler 800 as my next bike. A part exchange was at the forefront of the deal.
Wheels had what seemed the ideal bike with the right model, mods, mileage and price. My contact was Joe Scott who provided me with all the answers to the questions asked. A subsequent walk round video clinched it for me and we continued our discussions to a part exchange deal.
Despite this being an online purchase (I'm three hours away) I'm delighted with the overall experience: the communication, ease of the process to purchase, and Joes' involvement. (and even when he wasn't available he still made sure that I was kept informed).
Oh, I love the bike and would happily work with Wheels again should the opportunity arise.

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

Purchased a honda Goldwing

Purchased a honda Goldwing, unfortunately had issues that wasn't apparent until it was rode home,
reported the issues was promptly collected and checked over and delivered,
unfortunately the problem happened again and another problem also showed up

Promptly collected again offered to fix it and give me a 1 Years honda warranty as an apology but opted to return for a refund that they did without argument/hesitation

Very friendly and accommodating customer service

June 21, 2025
Unprompted review

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