Wheels Motorcycles Reviews 

273
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and friendly sales team for providing exceptionally smooth, patient, and helpful assistance throughout all their motorcycle purchases. Consumers often highlight the excellent communication, fair trade-in prices, and professional approach that make the entire buying journey completely stress-free and enjoyable. Some reviewers were not happy with post-purchase communication and specific vehicle preparation issues discovered after taking delivery of their bikes. A few other people also felt that customer support could be improved regarding follow-up assistance and service attention after the transaction was completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Users describe positive interactions with product, consistently praising the smooth purchasing experience and... See more

Service

Customers expressed great satisfaction with the service, highlighting professional and efficient support... See more

Price

Consumers find price to be a source of satisfaction, with reviewers frequently highlighting reasonable deals... See more

Customer service

People report positive experiences with customer service, noting great communication throughout the buying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

So welcoming, helpful, friendly and patient. I had no real idea what I wanted or what I was after, Joe was so helpful, patient and informative. he spend a huge amount of time helping me figure out... See more


Company details

  1. Motorcycle Dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(273)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wheels, Peterborough Customer service and support

From the moment, I walked into Wheels, Peterborough, which I searched online for Triumph Tiger 1200 SE Alpine which I decided on which motorbike to enquire about.
I was directed by a member of staff to Joe Scott, he instantly was attentive and asked me to show him what motorbike, I was thinking of getting explaining to him that leg reach was tip toes, he mentioned a lowering kit that was available in which came in two kits 20 and 40 mm.
I part exchange my motorbike, sign a few online forms which were straightforward even change the collection date a week earlier which Joe was very happy to do, on the collection day he showed and explained the controls and back history of the motorbike.
A very smooth and easy process at Wheels, Peterborough made even more by the friendly, informative staff.
A very happy customer.

July 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic buying experience with…

Fantastic buying experience with Wheels. I had the pleasure of dealing with Joe. I spotted a Supersport 950s but was buying without seeing in person. I was given a thorough walk around video, all of my queries were answered, nothing seemed to be a problem. They held the bike for me when I was unable to take delivery as quickly as I had hoped, and the bike arrived in amazing condition. As I have bought the bike without seeing, there is also a 14 day cooling off period if I change my mind or am unhappy. Amazing service all round, and all with really friendly communication. Would definitely buy from Wheels again.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Bought my Triumph street triple 2 weeks…

Bought my Triumph street triple 2 weeks ago and collected it last friday. Special shout out to Joe for making sure the bike went through the workshop as quickly as possible. Great service from start to finish will definitely shop here again when the time comes

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

I've just bought my new Kawasaki…

I've just bought my new Kawasaki eliminator from wheels, I saw it online and was emailing Joe Scott about it, he was very helpful and helped my with all my questions. It was lovely to go into the shop and meet him to find I have bought a bike from him before😃

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking after-sales support

I purchased a 2006 Honda ST1300 from Wheels Motorcycles and unfortunately experienced a significant mechanical failure shortly after purchase — the clutch failed during a ride and the bike required a new slave cylinder, among other repairs. A full inspection also uncovered worn spark plugs, a dirty air filter, and an oil leak. The total repair cost came to £1,100.

I raised my concerns with Wheels, citing my rights under the Consumer Rights Act 2015. Despite multiple attempts to resolve the issue, I was told they would only inspect the bike if I paid further charges. Their final response was to offer just £82.78 — the cost of the slave cylinder part — as a goodwill gesture. There was no apology or meaningful effort to address the overall condition of the bike.

I also found their reasoning around the warranty contradictory: they referenced the warranty as a basis for denying further liability, while at the same time stating the fault wouldn’t have been covered under it anyway. This lack of consistency and accountability was very frustrating.

The tone of their response felt dismissive and showed little regard for customer care or after-sales support. I’ve chosen not to pursue the matter further due to the emotional toll it has taken — but I will not be returning as a customer.

I’m sharing my experience so others can make informed decisions. If you’re considering buying from Wheels Motorcycles, I would strongly recommend having any vehicle independently inspected before purchase, and being cautious about post-sale support.

June 16, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick and easy

Quick and easy. No hassles. Even had an engine warning issue with my trade in and honoured the price given before and carried on. Ask for Joe at Suzuki.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Joe Scott from my…

Great service from Joe Scott from my initial telephone conversation through to delivery my bike arrived in superb condition before the estimated time thoroughly recommend Joe and wheels motorcycles

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

New Bike Purchase

I have Just purchased a new Aprilia RS660 from Wheels in Peterborough. I dealt with Joe Scott who made the the transaction super simple & straight forward. If you're looking at any bikes at Wheels in Peterborough have a chat with Joe, great bloke & service

May 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Purchased a new Aprilia RS with help of…

Purchased a new Aprilia RS with help of Joe S. couldn’t be more pleased, the time and attention took to make sure all went smoothly. And the attention to detail giving the bike an extra clean as well as advice on good upkeep. Couldn’t be happier. Will use again.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend!

Due to previous issues, I'm always nervous when buying a bike from a distance, but my recent experience with Wheels Motorcycles has been first class. Thumbs up to Joe for keeping me up to speed with the process.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Joe.

Well done Joe your friendly and helpful service made my purchase trouble free, a definite professional in the motorcycle business.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

New Indian FTR…

Picked up my new Indian FTR as a part exchange which was a very smooth experience with Joe at Wheels Motorcycles. I can highly recommend this company to deal with your next bike or clothing purchase. Cheers Dan.

May 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

5*****

Just had my bike delivered.
Really pleased with joe and the team, excellent customer service. They took my bike all the way down to st Ives cormwall to me.
Can not recommend them enough.

Peter chapman

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Moto Guzzi V100

Picked up a new Moto Guzzi V 100 Mandello from Wheels a couple of weeks ago. Spoke with Joe Scott, knowledgeable about the bike and helpful without being intrusive
Been to Wheels a few times now and never felt pressurised, but always someone there to help if you need it.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Top tier sales and staff

Just passed my A2 and once I passed I spoke to Joe Scott who helped me buy my now MT-07 and what a legend he is absolute Champion he’s extremely kind and knowledgeable and would recommend anyone buying there first or second bike to go to wheels great selection of bikes and amazing staff and will be coming here for any and all things in the future

May 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Recommended!

Great service and handling of purchase. They had time to go through a rookies questions and helped me make the right choice for me.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

What a phenomenal experience

What a phenomenal experience! Thank you so much Joe Scott for helping us through the process of buying the bike. It was such a smooth process, Joe was so professional, polite and personable. My husband couldn’t be happier with his first brand new bike! I couldn’t recommend wheels (specifically Joe) more. 5 star service, would 100% recommend Joe to anyone buying a bike.

April 24, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look