Wheelzy Reviews 

87,923
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 17,832 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the entire vehicle selling process is remarkably fast, straightforward, and completely stress-free from the initial contact to the final pickup. People note that the customer support team and local tow drivers are consistently polite, extremely helpful, knowledgeable, and professional during every single interaction. Some reviewers were not happy with unexpected price reductions discovered when the tow drivers actually arrived for the vehicle. A few other people also felt that the constant follow-up text messages and calls were overwhelming, and obtaining the necessary paperwork required multiple requests.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting quick pickups, prompt on-site payments, and... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as kind, reassuring, and very... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is fast,... See more

Customer service

Users describe positive interactions with customer service, praising staff members for being fast, helpful,... See more

Price

Reviewers mention positive feedback about price, noting that they received fair and generous offers that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall experience was solid. They got the job done, coordinated payment and pickup and followed through on the payment as guaranteed. I will say there could be improved clarity upfront on some of the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience selling my 2010 Routan to Wheelzy. Their communication was excellent right from the start, and they offered a great price for the vehicle. The pickup team arrived promptly the... See more

Company replied

Rated 5 out of 5 stars

To be honest, they did wonderful. Wasn't as difficult as I thought it would be. It was a very fast and easy process. Customer Service from being to the end was immaculate. So, nice and quick at getti... See more

Company replied

Rated 5 out of 5 stars

Working with Wheelzy was very easy. Staff was very responsive and the offer for selling my car was better than all other similar businesses I contacted. Pickup and payment was on time with no issues.

Company replied


Company details

  1. Car Accessories Store
  2. also in
  3. Car Dealer

Information provided by various external sources

Wheelzy is the most trusted online car buyer, operating nationwide. We are dedicated to providing the absolute best way to sell a car, anywhere. Our friendly team members can help you sell a car quickly and for a competitive price.

Sell your car the easy way.

Written by the company

Guaranteed. Simple. Trusted. Nationwide.
Wheelzy is the the most reliable online car buyer.
Get an instant offer for cars
Tell us some basic information about your car and receive an offer right away.
Every offer includes FREE towing
With Wheelzy, you don't have to arrange a way to get your car to us. We come to you and pickup your car for free!
Receive payment right then and there
Our friendly tow truck drivers will arrive and pay you the agreed upon amount on the spot!
Our offers our guaranteed
Unlike other car buyers, our drivers do not renegotiate at pickup. We guaranteed our offers, so we pay you the agreed upon amount.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88K reviews

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4.7

All reviews

(87,923)

17,018 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
bounced

Rated 4 out of 5 stars

Quick and easy

Everything was pretty quick and easy after I had been bounced around a bit to various people the first day I called. The second day was smooth... and it was only 2 days later my car was towed away. Everyone was very friendly.

October 21, 2026
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Reply from Wheelzy

We appreciate you sharing your experience with us. While we apologize for the initial runaround on your first day, we are glad to hear that everything went smoothly afterward and that your vehicle was picked up just two days later. It is wonderful to know our team was friendly and made the rest of the process quick and easy for you.

Rated 3 out of 5 stars

Check bounced. Payment delayed but came eventually

Check bounced. Where's my payment?
I was given a quote of $546 and scheduled a pickup between 9am-1pm. Finally got picked up at 3:30pm. Was given $200 cash and a check for $346. Three days after depositing the check my bank tells me there are "insufficient funds" and the check was returned. They agreed to a price and towed my car. Where's my money?
UPDATE:
I called Wheelzy a couple of times and eventually the tower sent me their Venmo link and I go the money transferred that way. It was a week after the sale and the distress of dealing with a bounced check but at least I got my money. Giving three stars because the payment was $200 more than some of my other offers.

July 17, 2026
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Reply from Wheelzy

We sincerely apologize for the issues you experienced with your payment and the delayed pickup. It is unacceptable that the check bounced, and we understand your frustration. We are actively investigating this matter to ensure a resolution and prevent future occurrences.

Rated 5 out of 5 stars

2-day turnaround

I took my car to the dealership for check engine light and service said that it would cost 8000 dollars to repair with a new engine. I was not going to do that.

Wheelzy was my first call and while I bounced around from person to person they were kind and patient. I was offered 320 for my car which, to be honest, I did not compare with any other company. I still thought this was fair.

I was able to schedule pick up from the dealership the next day. The tow truck they worked with was communicative.

Everyone through the process was helpful. I'm glad I worked with them and pleased with this two day turnaround.

May 1, 2026
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Reply from Wheelzy

We're happy to hear that you had a positive experience! We appreciate you highlighting our team's kindness and patience, along with the quick turnaround. We're glad we could help and thank you for your feedback.

Rated 1 out of 5 stars

The check that was given to me for my…

The check that was given to me for my dodge avenger bounced. SMH

February 18, 2026
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Reply from Wheelzy

We regret that you experienced this issue with the check for your Dodge Avenger. We will look into this situation to see how we can improve.

Rated 1 out of 5 stars

$243 check that I received bounced for…

$243 check that I received bounced for insufficient funds. On a top of that my bank charged me $35 for depositing bad check.
So they still owe me total of $278.
wonder what they gone do

January 14, 2026
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Reply from Wheelzy

We regret that the check bounced and that you incurred a fee. We'll look into this situation to determine what happened and how to prevent it from occurring again. Thanks for letting us know.

Rated 1 out of 5 stars

Got issued a check that was not good

Got issued a check that was not good . There was no such account. Took me days to get paid after being bounced around on the phone .

September 15, 2025
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Reply from Wheelzy

We regret you received a check that was not valid and the trouble you experienced getting paid. We are taking steps to investigate what occurred and prevent this from happening again.

Rated 1 out of 5 stars

You write me a bad check it bounced and…

You write me a bad check it bounced and I'm state attorney office in the morning you stole my van

September 1, 2025
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Reply from Wheelzy

We're concerned about your experience with the check and the van. Please contact us so we can gather more information and address these serious issues.

Rated 3 out of 5 stars

MAIN OFFICE MADE IT RIGHT

UPDATE 2-Wheelzy main office Zelle'd me the payment. UPDATE-CHECK FROM MEGA AUTO BOUNCED. I was paid as quoted by check. Tow-truck driver did not call in advance nor was he on time. I received too many communications from the Wheelzy team from multiple people from different numbers, all asking the same questions. Wheelzy should assign one person as the POC.

August 22, 2025
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Reply from Wheelzy

We appreciate you sharing your experience. We're glad the payment met your expectations. We're sorry the tow truck driver was late and didn't call beforehand. We'll also address the multiple communications to improve our process.

Rated 1 out of 5 stars

Car Theft

I was informed via text message the car would be picked up by the tow truck on Monday. After taking an Uber ride and waiting three hours I was informed the car would be picked up the next day. The tow company that picked up the car wrote a bad check that bounced. Basically, I had my car stolen.

July 9, 2025
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Reply from Wheelzy

I’m so sorry to hear that this was your experience with us — that absolutely does not sound right at all. I completely understand how frustrating and upsetting this must have been, especially after the delay and the issues with payment. Please know this is not the standard we strive to uphold at Wheelzy. I’ve escalated your situation to our upper management team, and they are actively looking into what happened. Someone will be reaching out to you shortly to help make this right. We truly appreciate your patience, and we’re committed to resolving this for you as quickly and thoroughly as possible. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

The check bounced and they made me…

The check bounced and they made me drive 3 hours to get my money

June 23, 2025
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Reply from Wheelzy

Thank you for your response. While I appreciate your acknowledgment, the situation is still quite frustrating. I had to drive three hours to resolve this, and having the check bounce has caused significant inconvenience. I understand these things can happen, but I would like to ensure that this issue is resolved promptly, and that I am compensated for the time and trouble this has caused. I’m glad to hear your upper management team is looking into it, and I would appreciate an update on the next steps and how you plan to make this right.

Rated 1 out of 5 stars

Beware of this place!!!

Beware of this place. Sold my car June 16 2025 and they gave me a bounced check. Customer service reached out to me and ask me if I can send a voided check to them for what? If you’re selling a car look further! This is FRAUD!!!

June 15, 2025
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Reply from Wheelzy

I am so sorry to hear that this was your experience with us — that does not sound right at all. I’ve escalated this to our upper management team, and they are currently looking into the situation. Someone will be reaching out to you shortly so we can work to make this right. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

STAY AWAY FROM WHEELZY!

I'm changing my review on this transaction! The check# 4727 which has Hackensack Auto Wreckers bounced TWICE! This is totally unacceptable! Please, please, please avoid this business at all costs!.

May 15, 2025
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Reply from Wheelzy

Thank you so much, Herb! We’re glad to hear that everything went smoothly and that the tow truck driver’s professionalism made a positive impact on your experience. It’s great to know our communication helped put you at ease—that’s exactly what we aim for. We truly appreciate your recommendation and are here anytime you or your loved ones need us. Thanks again and all the best!

Rated 5 out of 5 stars

Great experience and company

Great experience and company. I entered my car information online, was given an amount online for my car which was more than another well-known place I looked into. They reached out to me the same day, and after I gave them a little more information about the car they actually offered more money! My car was picked up quickly, during the time we had scheduled, and the tow truck driver gave me the amount I was quoted and in cash with a copy of the transaction receipt!! (The other place I looked at would’ve given me a check which had even bounced sometimes per reviews.) I couldn’t have been happier with Wheelzy.

December 6, 2024
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Reply from Wheelzy

We're so glad to hear about your positive experience with us! It's wonderful to know that you found our online process easy to use and that we were able to offer you a competitive price for your car. We're also pleased that our team was responsive and able to exceed your expectations with the final offer. We strive to provide a smooth and hassle-free experience for our customers, and it's rewarding to hear that we achieved that for you. Thank you for taking the time to share your feedback, it means a lot to us.

Rated 5 out of 5 stars

I was able to locate Wheezy on the…

I was able to locate Wheezy on the internet and when I called someone answered. After, speaking to the gentleman on the phone, he transferred me to another area to arrange for a pickup of my car and also a second pickup if the first one fell thru. They were all very polite and to the point. The service truck arrived as scheduled taking the time to call and verify who was coming. The only issue I had was that I thought he was making payment in cash but it was a check which hasn't bounced.

November 15, 2024
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Reply from Wheelzy

We appreciate you taking the time to share your experience. It sounds like you had a positive interaction with our team, and we're glad to hear that everyone was polite and helpful. We understand your concern about the payment method, and we'll be sure to review our processes to ensure clarity for future customers.

Rated 3 out of 5 stars

I didn’t like that after the tow truck…

I didn’t like that after the tow truck picked up my car the check I received bounced at the Chase Bank but I must also tell you the service from your workers to reassure me that I hadn’t been scammed was superlative so in the end it worked out very well thank you

August 30, 2024
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Reply from Wheelzy

I’m very sorry to hear about the issue with the bounced check. This doesn’t meet our standards, and I want to look into this immediately. I’m glad to hear that our team was able to reassure you and provide good service despite the issue. Please provide any reference number or details about your transaction so we can address this promptly. Thank you for your patience and for sharing your feedback.

Rated 3 out of 5 stars

Very quick to buy but disorganized and…

Very quick to buy but disorganized and slow with the tow.
They paid with check but it bounced. I had to contact them and got paid days later.

June 20, 2024
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Reply from Wheelzy

Thank you for your feedback. We apologize for the disorganization and the inconvenience with the tow and payment process. This doesn’t meet our standards, and we want to look into this immediately. Could you please provide your reference number, or the phone number associated with the vehicle? We appreciate your patience and will work to resolve this promptly.

Rated 4 out of 5 stars

Wheelzy came through as a respectable…

Wheelzy came through as a respectable company AFTER a questionable subcontracted towing company paid me with a closed checking account and the check bounced!?! Wheelzy apologized and brought me cash to fix their embarrassment.

June 20, 2024
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Reply from Wheelzy

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the subcontracted towing company's payment issue. We're glad we could rectify the situation promptly by providing you with cash to resolve the matter. Your satisfaction is important to us, and we appreciate your understanding. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.

Rated 5 out of 5 stars

By far the worst experience getting rid

By far the worst experience getting rid of a scrap vehicle I’ve ever had.

Firstly, the dispatcher came and made me test drive the truck even though I said I wasn’t comfortable driving it on the highway as it doesn’t even have insurance anymore and it stalls out and goes into limp mode due to a bad transmission.

The dispatcher said it’s OK “I’m covered which means you’re covered” after 45 minutes of him tinkering around with my truck, and making me drive on the highway which I didn’t want to because my truck broke down already twice on the highway

He then says this was a waste of time and trip for him (because he lives an hour away) and he was annoyed that I wasted his time because he couldn’t see if the truck would shift into second gear !

He then gives me a check for $407 which is $150 less than the $567 offer that wheelzy “GUARANTEES” on their website

I have dealt with peddle and car brain and their lowest price I seen to scrap for my truck was between $440$-490
Wheelzys offer was on paper was $567 which is why I chose them over competitors.But then I dealt with this cocky dispatcher who says I wasted his time and trip because I couldn’t shift it to second gear.

Mind you I waited an hour for him to come and 45 minutes for him to test drive my truck . So I wasted his time right ?

I wasted two hours of my weekend, recieved $150 less than I was “guaranteed” and I had to drive my unsafe vehicle meant for scrap on the highway.

Oh here’s the kicker
The check given to me by the dispatcher BOUNCES !!!

I contact wheelzy customer service and they say they can’t do anything and I have to contact the dispatcher to get payment ?

What kind of service is that ? Why can’t wheelzy just deal with the dispatcher and get my payment for the truck that I don’t have anymore ?

I contact the dispatcher and he says hey you know the truck doesn’t drive, it stalls out is there anything you know about that?

I sold a running vehicle to you for scrap, you gave me a bounced check and now you’re asking me how to get it to start ?

Unbelievable, I very rarely leave reviews but felt so belittled, and taken advantage of I felt the need to review so others might not deal with this as well.

Wheelzy. If you don’t “guarantee” your scrap price regardless of if the catalytic converter is the original or not yo I should not have that on your website as that is extremely misleading .

And you should check in with who you have as your dispatchers/ tow services to see if they give good customer service and not waste hours of your “customers” time for a job that should be here’s the title, here’s the cash(not a bounced check) and get my scrap vehicle out.

Complete and utter non sense I will absolutely never sell a scrap car with wheelzy ever again.

June 3, 2024
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Reply from Wheelzy

Thank you for the feedback!

Rated 4 out of 5 stars

On the positive the staff was generally…

On the positive the staff was generally very helpful and extremely polite in the process. Original offer was fair and set up was fine. Error came up with DMV later and they were more than helpful in sorting that out once I managed to get in contact with someone who could help. Pick up was easy and quick, driver was very polite.
On the negative I was bounced around and left on hold for a while when I contacted them in order to sort out the DMV issue and between everything I had to spend two plus hours to set up the sale.

May 17, 2024
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Reply from Wheelzy

Thanks for sharing your experience. We appreciate your positive feedback about our staff's helpfulness and politeness. We're sorry for any inconvenience with the DMV issue and the time it took to resolve it. We'll strive to improve our communication and efficiency in the future.

Rated 1 out of 5 stars

Was supposed to be paid in cash yet I…

Was supposed to be paid in cash yet I received a bounced check with no money in the account..I would never used this service again

August 25, 2023
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Reply from Wheelzy

We understand your frustration with the payment issue. We strive to provide reliable and convenient service, and we are disappointed to hear that this was not your experience. We will investigate this matter further to ensure it doesn't happen again.

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