Wheelzy Reviews 

They gave me a guaranteed offer and when the tow truck driver came to pick up my car he said that you were going to lower my offer by $50 because I didn’t have an original catalytic converter. I had know idea it was not original and I stated that when I was asked.

I was promised $480, and was agreed to. However, when tow driver arrived he only gave me $300, saying that the catalytic converter was bad. He didn't show me anything damaged, couldn't really understand him as he tried to explain why I'm getting $180 less than the amount agreed upon, and customer service never mentioned anything about me getting less money than the agreed upon amount. If it wasn't for THIS, I would've gladly given a 5 star review.

From start to almost the ending was great. There was a slight hiccup with the tow truck but was quickly worked out for same day pickup. The only two big issues were the driver who came to pay and pick up the vehicle did not speak English and when I spoke to Wheelzy's customer service for help with translation, no one was unable to assist. The second issue was the tow truck driver took a picture of the catalytic converter and when showing me the picture, he used the translator app on his phone and said it appears the catalytic converter may not be the original and could have been replaced with an after market converter. Therefore he will not be able to offer me the original amount Wheezly and I agreed upon. Because I could not get any help from Wheezly with translation, I took what was offered, which was more than $110 dollars less.

While getting a quote and arranging for the pick up went smoothly, I did not receive the amount I was quoted. My 2012 Dodge Grand Caravan with 4 good tires, still with engine, transmissions and all parts, almost 300k miles was quoted as $462. That is what I agreed to. When it was time for pick-up, they made up something about it not having the original catalytic converter and only paid $250! My catalytic converter was never replaced!

The tow truck driver is instructed to check for a catalytic converter. My vehicle had the converter in place. The tow truck came up from under the truck said it was an aftermarket converter without any proof. Therefore I have to deduct $100 dollars off our quoted price.
Please don't fall for this scam!!!

Overall, I had a good experience selling my 2012 Toyota Prius.

At first, we communicated through text messages, and their responses were always quick and smooth.

Daniel and Sheena, who helped me over the phone, were both very kind and helpful. My English isn’t very good, but they were patient and made me feel comfortable throughout the process.

My car had high mileage, its catalytic converter had been stolen, and some modules in the hybrid battery were getting weak. I was a little worried about selling it in that condition, but I received a reasonable offer that I was satisfied with. I also really appreciated that they guaranteed the price over the phone.

The tow truck driver who picked up my car was also very friendly and professional.

The only downside was the pickup time. I was given a window of 8 AM to 12 PM, but the tow truck didn’t arrive until after noon. As a result, I had to stay home and wait all morning. I wish they had given me a more specific estimated arrival time or kept me updated.

Despite that, the overall experience was positive, and I appreciate everyone’s help.

Wheelzy said they'll buy my 1998 GMC Safari passenger van for $482. It's been parked since 2015. I bought it in 2009. It was originally a Disney World fleet van. Their guy came late and immediately asked if I had a title. I asked if he had the money (which he ignored). He looked the van over and then proclaimed he'll give me $300. Why $300, when they said $482? Because it either has no catalytic converter or a cheap one. BULLSHIT! It has the original engine, tranny, exhaust system, everything! Then he offers $350. What is this bullshit?! I tell him I've heard enough and lock the gate behind him. I go into the house to answer the phone. Someone (maybe the driver) is now willing to pay $482. Wheelzy's 8 million five-star reviews have got to be fake. They're con artists. How did my junky van go from being worth $300 to $350 and back to $482 within a few minutes?!

I waited for the tow truck for four days and five different appointment times! The driver claimed the Catalytic converter was EMPTY. The Catalytic converter was just fine, no engine troubles or loud noises. The tow offered 159 dollars less than Wheelzy agreed to. Wheelzy called and offered to pay 59 dollars less than agreed. I accepted in spite of the deceptive business because they were offering a competitive price compared to other buyers. There is no reason to claim the Catalytic converter is not up to standard! Just negotiate a lower price, don't use deceit. No apologies from this company for the business practice of four appointments resulting in NO SHOW, NO CALLS !!

I appreciate them taking the time to respond, but saying sorry after the fact, not fixing the problem doesn’t do me any good. I still say beware of this company.

They told me my offer would be $500, and yet when they got there, they only gave me 300 because they claimed that my catalytic converter was a “aftermarket part“. The catalytic converter had never been replaced, so I know this was a lie. However, they know by the time you get to the point you have to call them to take it away, you are just ready to get rid of the car, and they know it will be more of a hassle to call around and find somewhere else to take it then to just let them do it while they are already on site. So they do the classic bait and switch andthey lie to you and tell you they will give you more than they will and then they pull this scam. I would never use them again. The only reason I gave them two stars is because they did get back to me promptly, scheduled to pick up promptly, and did call to let me know they were on the way. So the customer service side of it was good, but the actual transaction was terrible and a complete rip off.

I accepted wheelzy's offer for 600. They were unable to schedule me that day because disbatch was busy. I was told it would be my responsibility to do the scheduling. After 3 calls and several texts I finally got a response and was scheduled for noon. Noon came and went lots of calls in-between checking to see if car was picked up and it wasn't. The tow guy said he had a flat theybwoukd send someone else. This time they didn't give me a time said they would let me know when or call me 30 to 45 min before arrival. They didn't call I left for 16 min to pick up my child from school and they were in my driveway waiting for me without any notice. He inspects the car. I answered all questions from the website accurately and truthfully. He said just because the catalytic converter is there doesn't mean its the original. I only had the car for 2 years and didn't know there was any work doen or catalytic converter was replaced with an aftermarket puece. Apparently it needs to be the original but they dont ask is it the original only that it is attached. Then the driver told his boss the car was non operational and wouldn't start and I video taped him driving it up the road and onto the wrecker to be towed. Then tells me he can only offer 450 not.the original 600 offer I recieved and wpuld not issue a reciept. The tow man did not speak English and the entirety of the interaction had to be done via text translation and was very difficult to get him to understand he was lying to his boss about my vehicle not running when it was. I initially sold this vehicle because my son just had a craniotomy and I missed my rent and was being evicted and needed funds to cover the pension of my rent that I missed not because the vehicle was junk or inoperable. This was the only way to sell it as fast as I needed it gone to remedy our current situation. The tow man was dishonest and whole situation it turned into was uncalled for.

Tow truck broke down. Rescheduled 4 times. When truck arrived, the driver spoke in Spanish saying the catalytic converter was missing or changed. I didn’t see any real inspection. I asked in Spanish, “How do you know?” He gently kicked one of the exhaust pipes and pointed to the engine. I said, the battery is dead. The car doesn’t run without a battery charge.Then the drive said that the price would be $162 less than offered because the catalytic converter was missing or changed. I bargained and got the price dr trade to $87 diwn from $162.

Personally, I wouldn’t call this company again for the above reasons.
What’s a catalytic converter?

I received both a text and an email guaranteeing me $616. I was told that when the driver arrived he would pay $616 cash and no matter what nothing will change. So the driver arrived and was taking pictures and send info to whom ever he was texting. Then the driver shows me a text message stating that because the truck has after market catalytic converters that I would only get $300. On the Wheelzy site it only asks if your truck has catalytic converters. I said yes. It doesn’t ask if they are original or after market. So every guarantee I was given was worthless. I told the driver to leave the $300 was not the agreed and guaranteeded amount. I have all text and emails proving what was guaranteed. The next day I get a text asking me if every thing went ok. Of course I again sent a message of every thing that happened. No response. So I have sent them a letter demanding that they honor their original agreement and pickup my truck and pay me the $616 that I was guaranteed. This is not the way to do business with deceptive ways.

I told the first person I spoke with that I did not have the title or registration forms for a car that was in a garage for 23 years owned by an autistic person who did not want to give it up but never drove or licensed it after a move from California to Washington. I was repeatedly told that I said I had the title which was not true. I said that I would contact them because the garage also had not been opened in 23 years and was stuck but I got messages twice a day asking me if the tower had a date to tow the car. Very pesky and annoying and obviously AI so did not really understand what I wrote. We got $69 for the car and the towing was covered but, although 1990 car, it was in very good condition (could not be driven) and had a catalytic converter. Once the tower came it went just fine.

The only reason I give 2 star rating is because the phone and text comunication was kind and consistant. Otherwise it feels fraudulent. I agreed to a $499 sale of my 1998 Delta 88. it was a gauranteed offer. When th tow truck finally arrived, the guy asked for the keys and checked out the catalytic converter, and said that it was rusty, and he could only offer me $300, or he would lose money on the deal.No surprise it may have had rust, but my "Confirmation of offer" said nothing about this transaction being a contingency offer, or an appraisal.It was gauranteed. I called Wheelzy immediately, and they agreed I should get the $499 promised.Finally the tow company offered $400 reluctantly. After speaking with the tow company boss and Wheelzy again ,the very reluctantly conceeded to give me $450. I immediatly spoke to wheelzy for a third time and explained tha the tower needed to leave after about a half hour of negotiation and phone calls, so I irritatingly accepted the $450. I told wheelzy that before I write a review that they had requested ,I wanted to give them a chance to send me the $49 that my Confirmation had required. They said I should have declined the offer if I did not like it, and no compensation for the violated contract would be provided. Fraud ? Misleading gaurantee? Violation of contract? You decide, but clearly deceptive, misleading,poor buisness practice. And they wanted me to take $300!The towing company was Tiger towing out of Tinley Park IL. Good Luck!

**2-Star Review**

I was promised a set offer of $239 for my car, but the tow driver only handed me $160 upon arrival, claiming my catalytic converter wasn't original. Given where and how my car was parked, there is no way he could have actually seen or verified that. I dislike confrontation, so I didn't argue with him in person, but I immediately reported the issue to Wheelzy's customer service. Unfortunately, they did absolutely nothing to fix it or honor their original agreement.

Wheelzy’s own website explicitly promises: *"The tow fees are taken care of in advance by Wheelzy, and the driver does not try to haggle with you upon arrival. Once the cash offer is agreed upon for your vehicle, it stands. The tow truck driver is only there to haul your vehicle away."*

They failed to stand by their own policy and let their driver pull a bait-and-switch. Very disappointing customer service.

The website did not ask about the Catalytic converter being the original on the car. And it wasnt said that because of this the quoted price would be $200 less.

Took almost 3 days for them to pick up vehicle. When they arrived. They looked at the undercarriage for less than a second. Said the catalytic converters were “aftermarket” it was a detectives car so there was no performance parts added to the exhaust. The catalytic converters were just as rusty as the rest of the exhaust. Got two hundred dollars less because the tow driver said so. Ask for pictures of the vehicle before hand next time and don’t waste people’s time and get their hopes up for more money than what you’re gunna give them.

This company has demonstrated a pattern of dishonesty and unethical behaviour. We initially agreed on a set price for my old vehicle, but when the driver arrived for pickup on 9/16/2026, I was told they could only offer a significantly lower amount due to the car’s “rough condition.” I wasn’t thinking much at the time and accepted it.

Later, I reviewed the email confirming that the agreed‑upon price was guaranteed, so I called back. This time, I was told the reduced payment was because the catalytic converter was missing — an explanation that is simply impossible. The car was in my possession the entire time, stored in my garage for years, untouched and in working condition when I parked it. Even the pick-up driver never had mentioned anything about a missing catalytic converter; he only cited the vehicle’s condition as reason for the lower payment.

I asked for an explanation or photo evidence and was repeatedly told someone would follow up. No one ever did. When I called again on 9/19/2026, I was told they had tried to reach me twice — another clear lie, as I had no missed calls on my phone from them.

Overall, this experience reflects extremely shady business practices. If you are considering working with this company, be warned: their behavior has been dishonest and misleading.

I had no knowledge of the catalytic converter being changed. I wouldnt recommend service

communication was good, got way less than expected and promised for my car. The tow truck driver stated that the catalytic converter was replaced in the past. I should’ve done my homework and go with another company. Don’t trust these people.