Wheelzy Reviews 

87,959
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 17,832 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the entire vehicle selling process is remarkably fast, straightforward, and completely stress-free from the initial contact to the final pickup. People note that the customer support team and local tow drivers are consistently polite, extremely helpful, knowledgeable, and professional during every single interaction. Some reviewers were not happy with unexpected price reductions discovered when the tow drivers actually arrived for the vehicle. A few other people also felt that the constant follow-up text messages and calls were overwhelming, and obtaining the necessary paperwork required multiple requests.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting quick pickups, prompt on-site payments, and... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as kind, reassuring, and very... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is fast,... See more

Customer service

Users describe positive interactions with customer service, praising staff members for being fast, helpful,... See more

Price

Reviewers mention positive feedback about price, noting that they received fair and generous offers that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall experience was solid. They got the job done, coordinated payment and pickup and followed through on the payment as guaranteed. I will say there could be improved clarity upfront on some of the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience selling my 2010 Routan to Wheelzy. Their communication was excellent right from the start, and they offered a great price for the vehicle. The pickup team arrived promptly the... See more

Company replied

Rated 5 out of 5 stars

To be honest, they did wonderful. Wasn't as difficult as I thought it would be. It was a very fast and easy process. Customer Service from being to the end was immaculate. So, nice and quick at getti... See more

Company replied

Rated 5 out of 5 stars

Working with Wheelzy was very easy. Staff was very responsive and the offer for selling my car was better than all other similar businesses I contacted. Pickup and payment was on time with no issues.

Company replied


Company details

  1. Car Accessories Store
  2. also in
  3. Car Dealer

Information provided by various external sources

Wheelzy is the most trusted online car buyer, operating nationwide. We are dedicated to providing the absolute best way to sell a car, anywhere. Our friendly team members can help you sell a car quickly and for a competitive price.

Sell your car the easy way.

Written by the company

Guaranteed. Simple. Trusted. Nationwide.
Wheelzy is the the most reliable online car buyer.
Get an instant offer for cars
Tell us some basic information about your car and receive an offer right away.
Every offer includes FREE towing
With Wheelzy, you don't have to arrange a way to get your car to us. We come to you and pickup your car for free!
Receive payment right then and there
Our friendly tow truck drivers will arrive and pay you the agreed upon amount on the spot!
Our offers our guaranteed
Unlike other car buyers, our drivers do not renegotiate at pickup. We guaranteed our offers, so we pay you the agreed upon amount.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88K reviews

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4.7

All reviews

(87,959)

17,080 reviews in the last 12 months

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late

Rated 5 out of 5 stars

My Wheelzy Experience

I contacted Wheelzy at 9 on a Monday morning. They were able to make an offer and pick up the vehicle by 1 on the same day. They had great customer service, providing call back numbers for the service rep and tow truck driver. To top it off, I was a little late to meet the tow truck driver for the car pick up. I contacted him and he was very understanding. Hats off to Wheelzy. I recommend them to anyone who needs to salvage a car. If needed, I would definitely use them again!

October 26, 2026
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Reply from Wheelzy

We are so glad to hear that we could provide a quick same-day pickup and that you had a great experience with our customer service. It is wonderful that the tow truck driver was understanding of the delay and made the process easy for you. Thank you for your recommendation and for choosing us to help salvage your vehicle!

Rated 4 out of 5 stars

Would 100% recommend

Company itself was amazing! Gave me the best offer by far & was very easy to work with. They were very clear about the little work I needed to put in & they took care of the rest. The only issue was the tow truck came hours late but that's not really Wheelzy's fault since the tow company is independent.

November 2, 2026
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Reply from Wheelzy

We are so glad to hear that we could provide you with a great offer and make the process easy and clear for you. We appreciate your patience regarding the delay with the independent towing company, and we thank you for your understanding and feedback.

Rated 4 out of 5 stars

Always room for improvement

Always room for improvement. Tow truck was late. And check didn't clear the same day as promised. Also sold a diamond for less then value.

November 5, 2026
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Reply from Wheelzy

We appreciate your feedback. We are addressing the towing delay, payment processing time, and our valuation process to ensure we improve our services.

Rated 4 out of 5 stars

Great experience with buyer

Great experience tow truck company wasn’t the greatest kind of rude had a set time frame and the tow truck company was late so when I called the guy gave me all the excuses and was very rude. I would do lots of business with buyers but would not do business with towing company

October 31, 2026
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Reply from Wheelzy

We are glad you enjoyed your experience with our buying process, and we appreciate your four-star rating. We hear your concerns regarding the unprofessional behavior and scheduling delays caused by the third-party transport service. We are actively addressing this with our dispatch partners to prevent future issues.

Rated 3 out of 5 stars

Wrecker showed up two hours late after…

Wrecker showed up two hours late after calling me and asking me to move my pickup date.

October 22, 2026
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Reply from Wheelzy

We thank you for your feedback. We are addressing our scheduling delays to improve our service.

Rated 5 out of 5 stars

Ok...I enjoyed my experience very…

Ok...I enjoyed my experience very much...yalls tow truck driver was a an hour late but I can excuse that seeing as to how early I had asked him to be there. So that is forgiven and I give yall a 5 star all the way around. The experience was easy and yall did all the work so I have no complaints!

October 23, 2026
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Reply from Wheelzy

We are so glad to hear that you had an easy experience and that we could take care of all the work for you. We sincerely apologize for the delay with the tow truck driver, and we truly appreciate your understanding and forgiveness regarding the timing. Thank you so much for the five-star rating and for sharing your feedback!

Rated 5 out of 5 stars

Quick offer made

Quick offer made, easy process and nice representative on the phone. Pickup driver was a little late, but very nice and fast transaction when he picked up my car, cash on the spot.

October 23, 2026
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Reply from Wheelzy

We're glad to hear you had an easy experience with our quick offer and friendly phone representative. Thank you for your patience with the driver's slight delay, and we're pleased the final transaction and cash payment went smoothly.

Rated 1 out of 5 stars

Wheelzy should change its name to Weasly!

Wheelzy said they'll buy my 1998 GMC Safari passenger van for $482. It's been parked since 2015. I bought it in 2009. It was originally a Disney World fleet van. Their guy came late and immediately asked if I had a title. I asked if he had the money (which he ignored). He looked the van over and then proclaimed he'll give me $300. Why $300, when they said $482? Because it either has no catalytic converter or a cheap one. BULLSHIT! It has the original engine, tranny, exhaust system, everything! Then he offers $350. What is this bullshit?! I tell him I've heard enough and lock the gate behind him. I go into the house to answer the phone. Someone (maybe the driver) is now willing to pay $482. Wheelzy's 8 million five-star reviews have got to be fake. They're con artists. How did my junky van go from being worth $300 to $350 and back to $482 within a few minutes?!

October 20, 2026
Unprompted review
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Reply from Wheelzy

We are deeply sorry to hear about your frustrating experience and the unprofessional behavior you encountered during the pickup process. We understand how upsetting it is to be quoted one price, only to have a driver attempt to negotiate a lower amount upon arrival under false pretenses. This does not reflect our standards of honesty and transparency. We are actively investigating this incident with the carrier involved to ensure that our agreed-upon offers are respected and that our customers are treated with the utmost respect. Your feedback is incredibly important to us as we work to prevent this from happening again.

Rated 5 out of 5 stars

They were quick to respond to my…

They were quick to respond to my request. They were clear and friendly on how they worked. They stayed in touch a lot right up to contacting me right up to pick up. They even sent me a text with a picture of them leaving the money where I requested while I was at work. It was a very smooth process. Called late morning of the 14th and car was gone by early evening.

October 15, 2026
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Reply from Wheelzy

We're so happy to hear that your experience was so smooth and fast! It's wonderful that our team kept in touch with clear, friendly communication and that accommodating your photo request for the payment made things convenient while you were at work. Thank you for sharing your feedback with us!

Rated 5 out of 5 stars

Nice company

Trevor the driver stayed in contact on his way, I was late and checked to see if he was there, he was stuck in construction traffic, not a lie was in the same traffic one hour before. He was polite and very knowledgeable of what he was doing. If I have to I would deal with this company again. Office personnel were very nice during phone conversations as they stayed in communication all day

October 11, 2026
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Reply from Wheelzy

We are so glad to hear that our team kept in clear contact with you throughout the day. It is wonderful that the driver was polite, patient, and knowledgeable during the pickup. We truly appreciate your positive feedback and look forward to working with you again in the future!

Rated 4 out of 5 stars

Process was smooth

Process was smooth, was paid in cash, although the driver was several hours late from the appointment time agreed upon

October 9, 2026
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Reply from Wheelzy

Thank you for your review. We are happy to hear that your payment and transaction went smoothly. However, we regret the delay in our driver's arrival time and are working to improve our scheduling efficiency.

Rated 4 out of 5 stars

Driver was nice and helpful

Driver was nice and helpful. Little late.

October 7, 2026
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Reply from Wheelzy

We're glad you enjoyed your experience with our helpful team member, and we appreciate your feedback regarding the delay as we work to improve our timing.

Rated 5 out of 5 stars

Less than 24 hour turnaround

When my car was in an accident late Saturday night, I needed help fast. I tried calling a few other places first thing Sunday morning, but couldn't get anyone on the phone. Wheelsy actually answered!
The intake process was amazingly quick and simple, and we agreed on a fair price right away. Huge shout out to Jasper for making a stressful situation so effortless. I couldn't ask for better service! Five stars all the way.

October 6, 2026
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Reply from Wheelzy

We are so glad to hear that we could be there for you when you needed help after your accident. We understand how stressful those situations can be, so it is wonderful to know that our team provided quick, answer-ready support and made the entire process so simple and effortless for you. Thank you for the five stars!

Rated 5 out of 5 stars

Once I was connected to the tower…

Once I was connected to the tower person and appointment was set it was easy to check with him if he was going to be late when he arrived he was very knowledgeable about how to hook that truck right up to his truck and did safety measures was very pleasant to chat with and made letting go of my long time little truck a little easier.

September 26, 2026
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Reply from Wheelzy

We're so happy to hear that your experience went so well! It's wonderful that the driver was knowledgeable, prioritized safety, and had a great attitude. We know it can be hard to part with a longtime vehicle, so we're glad our team could make the process a little easier for you.

Rated 1 out of 5 stars

It was a complete NIGHTMARE!

It was a complete nightmare. The left hand does not know what the right hand is doing. They kept calling me 3 times a day for a week. They said they would arrive at 05:00PM to tow the vehicle away and it was 09:00PM when they got there. Four hours late! They sent me an invoice and did not include the VIN number, color and odometer on their own form. I ask them politely to do so via email and got nothing but crickets. This all started with CLASSIC BAIT and SWITCH. I filled out a lengthy form online and they were going to make and offer. Then they asked for photos. Then they said we will not make an offer, we will tow it for free. At that point I thru my hands in the air and said come get it. I was going to use whatever I could get for it, to put in my Aunts estate/bank account for her care and ongoing maintenance at an Assisted Living Facility. But no ........

September 26, 2026
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Reply from Wheelzy

We appreciate you taking the time to share your feedback with us. It is deeply concerning to hear about your experience with our service, especially given the important personal circumstances surrounding the disposal of the vehicle for your family member's care. We recognize how frustrating it was to endure excessive phone calls, a significant delay in the pickup time, missing details on your paperwork, and an unaddressed email request. We also take your comments regarding the change in our offer process very seriously.

Communication breakdowns and scheduling delays do not reflect the level of service we aim to provide. We are currently reviewing our operational procedures, internal communication channels, and documentation standards to prevent these issues from happening again. Furthermore, we are addressing our valuation process to ensure complete transparency from the start. Your experience has been shared with our management team to ensure proper follow-up and corrective measures are put in place immediately.

Rated 1 out of 5 stars

Unprofessional and careless

The transporter was 2 hours late. They brought a trailer way too big. It was only 1 car. The driver tore up 3-5 yards trying to turn the truck & trailer. He ran over 5 mailboxes. I had to repair the neighbors yards and repair the mailboxes myself. The amount of the offer for the vehicle was long gone by then.

June 22, 2026
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Reply from Wheelzy

We are truly sorry to hear about the significant issues you experienced with the transporter, including the delay, the oversized trailer, and the damage caused. We are reviewing this incident thoroughly to prevent such occurrences.

Rated 4 out of 5 stars

The ease in using your service

The ease in using your service. Except for the tower being late for my pickup, it was a wonderful experience.

September 21, 2026
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Reply from Wheelzy

We're so pleased to hear that using our service was an easy and wonderful experience for you! We sincerely apologize for the delay with the tow, and we appreciate your understanding.

Rated 2 out of 5 stars

Pick up was 6+ hours late

September 21, 2026
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Reply from Wheelzy

We sincerely regret the significant delay you experienced with your pickup. We understand how frustrating a six-hour wait can be, and we are actively reviewing our processes to prevent such occurrences in the future.

Rated 1 out of 5 stars

To begin with they were over 3 hrs late…

To begin with they were over 3 hrs late 2.) When the driver got here he come up with a reason why he was giving me a lot less then what I was told I was getting almost 100 less. They done the same exact thing to my friend with the same exact reason it is a con they make you wait forever then he shows up finally and you are so tired of waiting that you have no choice but take what he hands you i tried to call the office and of course couldn't be reached.I will not use them a 3rd time nor will I be recommend anyone to use them I will be recommending people to steer clear of them.

September 20, 2026
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Reply from Wheelzy

We sincerely apologize for the incredibly frustrating experience you and your friend encountered. The significant delay, the unexpected reduction in the offer, and the difficulty reaching our office are completely unacceptable. We understand how disheartening it must have been to feel pressured into accepting a lower amount after such a long wait. We are truly sorry for this negative experience.

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