Wheelzy Reviews 

87,827
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 17,816 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff members who guide individuals patiently through every single step of the vehicle selling transaction. People deeply appreciate the remarkably straightforward user experience, noting that obtaining a quote, arranging a convenient home pickup, and completing the sale happen very quickly. However, some people mentioned receiving lower final offers than initially quoted for their vehicles, leading to noticeable frustration during the process. A few reviewers also experienced unexpected discrepancies between the initial estimate provided online and the actual amount paid at handover.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt communication, quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting that agents and drivers are consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an incredibly smooth, fast, and... See more

Customer service

Users describe positive interactions with customer service, highlighting fast response times and helpful... See more

Price

Customers had positive experiences with price, often noting that they received a fair and agreeable value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience selling my car to Wheelzy. Their customer service is top-notch, and they treat people very well. While their initial offer wasn't quite where I wanted it to be, they we... See more

Company replied

Rated 5 out of 5 stars

I had a great experience selling my 2015 Kia Optima through Wheelzy. Lisa was amazing throughout the entire process! She was very professional, friendly, helpful, and kept everything simple and stress... See more

Company replied

Rated 5 out of 5 stars

I recently sold my car to Wheelzy on October 27,2026 and the entire experience was great. The process was straightforward. The team was professional, and helpful. They followed through on what they... See more

Company replied

Rated 5 out of 5 stars

The entire process of entering information about my car, getting an offer, accepting an offer, getting the car picked up were very easy and straightforward. The staff that I spoke with were friendly a... See more

Company replied


Company details

  1. Car Accessories Store
  2. also in
  3. Car Dealer

Information provided by various external sources

Wheelzy is the most trusted online car buyer, operating nationwide. We are dedicated to providing the absolute best way to sell a car, anywhere. Our friendly team members can help you sell a car quickly and for a competitive price.

Sell your car the easy way.

Written by the company

Guaranteed. Simple. Trusted. Nationwide.
Wheelzy is the the most reliable online car buyer.
Get an instant offer for cars
Tell us some basic information about your car and receive an offer right away.
Every offer includes FREE towing
With Wheelzy, you don't have to arrange a way to get your car to us. We come to you and pickup your car for free!
Receive payment right then and there
Our friendly tow truck drivers will arrive and pay you the agreed upon amount on the spot!
Our offers our guaranteed
Unlike other car buyers, our drivers do not renegotiate at pickup. We guaranteed our offers, so we pay you the agreed upon amount.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88K reviews

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4.7

All reviews

(87,827)

16,944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
transmission

Rated 5 out of 5 stars

Easiest way to sell your car

My transmission went out on my 2011 gmc Yukon. They were extremely fast, got the price up to where I was wanting to sell it, not to mention it got picked up the next day. Really saved time not having to post it locally and have people come by to look at it. CJ is the one that helped me and he was extremely friendly and understanding. If you want a way to sell your car with little to no hassle, no posting or meeting with people who don't have the money or aren't interested, Wheelzy is your place! I had my check in hand and the vehicle gone in under 24 hours!

October 30, 2026
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Reply from Wheelzy

We are so glad to hear that we could help you quickly sell your vehicle after your transmission went out. It is wonderful that we could get you the price you wanted and complete the pickup the very next day to save you the hassle of listing it locally. We will be sure to pass along your kind words to the team member who assisted you, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Reliable and easy

Requested a quote through wheelzy online for my vehicle that had transmission issues which would cost me more to fix than it's value so I decided to get rid of it. They reached out regarding my quote and agreed to a deal before the phone call ends. It seemed sketchy at first since they made it sound so easy but as discussed, tow truck called the day of scheduled pick up, gave me a check, and check cleared in my account the following business day. Communication was very good as well all throughout the whole process. Kudos!

October 26, 2026
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Reply from Wheelzy

We are so glad to hear that we could make the process of selling your vehicle simple and worry-free. It is wonderful that our team kept you well-informed throughout the transaction and that your payment cleared so quickly. Thank you for sharing your positive experience and for the great feedback!

Rated 5 out of 5 stars

Yuwen

Great experience selling my car to Wheelzy!

I had a very positive experience selling my 2016 Honda HR-V after its transmission failed. Wheelzy offered a fair and competitive price compared to other quotes I received, and the entire process was surprisingly smooth and efficient.

The customer service team was friendly, responsive, and helpful throughout, especially with the title verification and pickup arrangements. My car was picked up directly from the repair shop at no extra cost, and I received the agreed payment on the spot, with no last-minute surprises.

Overall, a straightforward, hassle-free experience that exceeded my expectations. I'd definitely recommend Wheelzy to anyone looking to sell a damaged or non-running vehicle!

October 23, 2026
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Reply from Wheelzy

We are thrilled to hear that you had such a positive experience selling your vehicle to us! It is wonderful to know that our offer was competitive and that the entire process went so smoothly. We are glad our team could assist you with the paperwork and coordinate the complimentary towing directly from the shop. Thank you for sharing your feedback and for recommending our services to others!

Rated 5 out of 5 stars

What made this experience great was…

What made this experience great was they were friendly and always communicating to make sure if the driver arrived to tow my car. My transmission in my car died. They gave me a good quote and I sold my car to them and tow my car for free. I was very happy and I will recommend them to other people. Thank you

October 20, 2026
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Reply from Wheelzy

We are so glad to hear that we could make a stressful situation like a broken transmission much easier for you! It is wonderful to know that our team kept in constant contact to ensure the towing went smoothly and that you were pleased with our offer and free pickup. We truly appreciate your kind words and your willingness to recommend us to others!

Rated 3 out of 5 stars

Tow truck driver's side hustle

After negotiating a price with Wheelzy, the tow driver tried to offer me half of the agreed offer by Wheelzy. I accepted lesser offer, but it is obvious their towing companies/drivers are hustling the customers. His reason was that my catalyst converter was rusted. The car runs and everything worked except the transmission. The car was stored outside for 9 months, of course there will be rust but it was working. Again, this is a side tactic/hustle for the towing companies.

September 26, 2026
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Reply from Wheelzy

We appreciate you bringing this to our attention and are truly sorry to hear about your experience with the tow driver. We understand how frustrating it is to have an agreed-upon price changed at the time of pickup. We are taking your feedback seriously and will be looking into this matter with our towing partners to ensure this does not happen again.

Rated 5 out of 5 stars

Wheelzy provided prompt service and was…

Wheelzy provided prompt service and was able to give a quote over the phone. The quoted amount was provided by the tow truck driver in cash upon scheduled pickup of the non-running car (good engine, broken transmission) where we provided the car title and showed the owner Driver's License. I would recommend Wheelzy to anyone needing money for a car that is not worth repairing -- there was not charge for towing it.

September 23, 2026
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Reply from Wheelzy

We're so glad to hear that our service was prompt and that we could provide a convenient solution for your non-running car. It's great to know that the process, from the quote to the cash payment and free towing, met your expectations. Thank you for recommending us!

Rated 5 out of 5 stars

Got me the deal I wanted for my Nissan…

Got me the deal I wanted for my Nissan that was dealing with transmission issues. Really great customer service. 10/10

September 14, 2026
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Reply from Wheelzy

We're thrilled to hear we got you the deal you wanted for your Nissan! It's wonderful that you had such a great customer service experience.

Rated 5 out of 5 stars

Aska the representative was great

Having to deal with your transmission going out on your well beloved vehicle for 16 years is not only heartbreaking but stressful. But Aska did everything he could to get the most for my vehicle which helped a little to lessen the blow. I was nervous about the check not clearing the bank as I’ve never had to sell a vehicle like this before but he reassured it would clear the bank. I had a check in hand when they came to tow the truck on a Friday and it’s now Tuesday and so far my bank hasn’t notified of any issues with the check. Aska thank you for being so pleasant to work with during such an emotional time!!

August 28, 2026
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Reply from Wheelzy

We truly understand how difficult it can be to part with a vehicle that has been a part of your life for so long. We're glad we could help ease the process during such an emotional time. Your peace of mind is important to us, and we're happy the transaction went smoothly.

Rated 5 out of 5 stars

fantastic and easy way to sell your vehicle

This company made it easy to get rid of my old vehicle after the transmission failed. The dealership wouldnt give me a dime towards trade in, but I was able to get - few hundred from Wheelzy. They towed it away for me, and covered the price of the paperwork. Easy, amazing communication. Would recommend, 10/10 service

August 28, 2026
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Reply from Wheelzy

We're so glad we could help you with your old vehicle after the transmission issue! It's wonderful to hear that you found our communication amazing and our service easy. We appreciate your recommendation!

Rated 5 out of 5 stars

Wheelzy gave me the highest offer

Wheelzy gave me the highest offer for my old Audi S4 with transmission problems. The driver arrived promptly and had the check in hand. I did a mobile deposit , my bank accepted it, and the check cleared with no problems. I promptly received a bill of sale via email along with a reminder/instructions to go to my state DMV website and report the sale. You always worry a bit dealing with an online merchant that you know nothing about... but Wheelzy is legit.

August 18, 2026
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Reply from Wheelzy

We're so happy to hear that you had such a positive experience selling your Audi S4! We appreciate you acknowledging our competitive offer and the smooth process, from the prompt driver to the check clearing without issues. Thank you for trusting us!

Rated 5 out of 5 stars

Selling your car just got easier!

If you're looking to sell your car, I highly recommend WHEELZY. Not only did they give me top dollar for my 2016 GMC TERRAIN w/transmission issues, but they also picked her up and handled all the paperwork at no extra charge.

The driver arrived picked up the car, and handed me a check on the spot. No hassle, no fuss, Thanks Guys!, a pleasure doing business with you!

August 7, 2026
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Reply from Wheelzy

We're so happy to hear you had such a positive experience selling your car, especially with the transmission issues! It's wonderful that we could offer a great price and handle everything, including pickup and paperwork, at no extra charge. We appreciate your kind words!

Rated 1 out of 5 stars

Here’s the review you asked for - four times — You shorted the payment from my ‘guaranteed’ online quote, I shorted your stars.

Wheelzy has sent me four automated emails begging for a review, so here is the truth. They gave me a 'guaranteed' online quote (and then told me via text that parts for the Chevy weren’t in demand — even though they are very sought after regardless of age in most junkyards in Texas — when you have the time, space, and inclination to part it out). While on-the-spot cash is part of their standard business model, the tow driver forced an 'authorized' price drop on site, cutting my locked-in quote by over 25% just for a dead battery and some dirt (it sat in a mechanic’s lot). It was a complete vehicle: catalytic converter, since they asked specifically online about that part, motor & transmission intact, but it made a loud noise that we just weren’t going to be able to have fixed anytime soon so we parked it for quite some time before deciding to get rid of it. Worse yet with this experience, he gave me absolutely zero physical or digital receipt, failed to provide a Texas Title Transfer Application (Form 130-U) for a signature, and left the buyer section on my Texas brown title completely blank. Leaving the buyer section blank allows an independent carrier to jump vehicle titles under Wheelzy's brand. I have already filed a Texas VTR-346 Transfer Notification listing Wheelzy LLC as the buyer to protect myself from state liability. Wheelzy corporate needs to audit the third party they used and somehow remedy the shortage between what was paid and their 'guaranteed price'.

Edited on 08/03/2026 to add reply:

Thank you for responding. For documentation and accountability, please respond through the BBB portal where my formal complaint is already filed. I do not consent to phone contact.
All communication should remain within the BBB case.

July 29, 2026
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Reply from Wheelzy

We appreciate you taking the time to provide us with your detailed feedback. We are concerned to learn about the issues you encountered with the guaranteed quote, the price adjustment, and the handling of the title transfer. We are actively investigating the discrepancy between the initial quote and the final payment, as well as the actions of the third-party tow driver regarding the documentation. We are committed to ensuring our partners adhere to our standards and legal requirements. We are reviewing our processes to prevent similar situations from occurring in the future and to ensure all necessary paperwork is completed correctly.

Rated 2 out of 5 stars

Let's see first price was 524.00 then…

Let's see first price was 524.00 then text me and said how about 583.00 then they called a hr later and thats after the tow truck was on its way and said computer said 2 different offers was so they were going to re do it for 583.00 but I told them the tow truck just showed up and he said sorry I have to give it to u at 524.00 so yelled at him and said that was a bad deal but wait it got better I driver took pictures and his damn boss said only 400.00 then I got mad then the driver said 450.00 and I said no 524 then 15 minutes later he said 500.00 because I had no battery well the battery was a yr old and I paid 200 for it I said why u need the battery the truck has over 330000 miles on it and the engine blew i so I got pissed and said whatever took 500.00 got a raw deal I know the transmission has 85000 miles on it its the second one I know they can sell that alone for 1300 to 1800 and it has 4 catalytic converters on it so I know they can get more money also I will never do that again they say free towing but really its not they really want to screw people for every little dime so 1 through 10 10 being the the best I give a big fat 0 the really hate people like this .

July 4, 2026
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Reply from Wheelzy

We are truly sorry to hear about your frustrating experience with our service. We understand your disappointment with the fluctuating offers and the final price for your vehicle. We are reviewing the details of your transaction to understand where our process fell short and how we can prevent similar situations in the future. Your feedback about the value of your vehicle's components is also being taken into serious consideration as we evaluate our procedures. We appreciate you bringing these concerns to our attention.

Rated 5 out of 5 stars

Most Dependable, Easy Old Car Sale

Our 2012 Lexus broke down in a remote town in North East Pennsylvania and was undrivable due to a failed transmission. It would have been expensive to tow it home, so I contacted a number of companies, but Wheelzy made me the best offer and emphasized that it was guaranteed. I have to admit that I was extremely skeptical at first, but the answered all of my questions promptly and convincingly. So yesterday I drove 2.5 hours to the Service Station where I had left my car. Everything went smoothly from beginning to end. The pickup service gave me plenty of notice so that I didn't have to wait around. And there was no haggling on price once they arrive. I highly recommend Wheelzy if you are trying to sell an underivable vehicle.

June 12, 2026
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Reply from Wheelzy

We are so glad to hear that we could assist you with your undrivable vehicle, especially given the challenging circumstances. It's wonderful to know that everything proceeded smoothly and that our team was able to provide a seamless experience. Thank you for your kind recommendation!

Rated 1 out of 5 stars

I filled out the application told him…

I filled out the application told him that there was no transmission and motor in a truck they quoted me $383 when the man got here he gave me $175

June 10, 2026
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Reply from Wheelzy

Hi, you should not have been paid less and I have brought this to management's attention. We will be reaching out to you as soon as we get an answer.

Rated 5 out of 5 stars

I had an excellent experience with this…

I had an excellent experience with this company. They took my 2014 Nissan Altima SV with a slipping transmission (already on its last legs) and made the whole process easy.
After I got my online quote, they gave me a call offered me a fair price, set up the towing time (they picked it up early the next day), gave clear instructions on the whole process, and even stayed in contact the whole time (even after my car was towed away).
Rafael (the person who helped me with the whole wheelzy process), Jamie (the dispatcher from the towing service), and Joshua (the tow truck driver) were all pleasant to work with and highly professional.
If you have a car that has issues and ready to let go of it, try Wheelzy LLC you wont be disappointed.
Thank you guys for all of your help and what you do!

June 10, 2026
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Reply from Wheelzy

We're delighted to hear that your experience selling your vehicle with us was excellent. We appreciate you highlighting the ease of the process, the fair offer, and the clear communication you received. It's wonderful to know that our team provided professional and pleasant service throughout. Thank you for your recommendation!

Rated 5 out of 5 stars

I learned about Wheelzy through a Google ssearch

I learned about Wheelzy through a Google search for local car buyers as I had a 2019 Chevy Traverse that the dealer said needed a new transmission. I had no expectations going in and was amazed how easy and simple the process was. I made a call, negotiated a fair offer and within 3 hours my vehicle was picked up and I had a check in my hand that exceeded my expectations. Super cool experience. The customer service experience was great.

May 30, 2026
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Reply from Wheelzy

We're so glad to hear you found the process easy and simple! It's wonderful that your vehicle was picked up quickly and you received a check that exceeded your expectations. We appreciate your positive feedback on the customer service experience.

Rated 5 out of 5 stars

I called so sell my car

I called so sell my car, the transmission broke. I called, late morning and they came to My house that evening around 730 pm, to pick up my car. Driver of tow truck had my check for payment. Very easy transaction.

April 17, 2026
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Reply from Wheelzy

We're happy to hear that selling your car to us was such a smooth process, even with the transmission issue. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

Our grandson had the Kia at college

Our grandson had the Kia at college. The transmission went out. His parents were unsure how to get rid of it. We all thought that it wasn’t worth anything. I had the time to make a few phone calls to figure out what to do. I was pleasantly surprised at how simple the procedure was. We live a 1000 miles away. They gave us a great price, had wrecker pic up and ck delivered. That was all we had to do.

April 17, 2026
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Reply from Wheelzy

We're happy to hear that the process of handling the vehicle was simple, despite the distance. We're glad we could offer a great price and convenient service. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Customer service is great

I had a 2015 Nissan Sentra 215,000 MI and the transmission went out and I called them to have a junk and see how much they would give me for it and they told me they will give me $280. I told them that my car was at a repair shop and the repair shop suggested a company to call and I could get $400. And when I told Wheelzy that they matched the price. And that was on a Saturday they were going to come and pick up the car on Monday but I had to change the day to Tuesday and they told me they could come between 12:00 and 4:00. And I got a call 10:30 Tuesday Morning from the driver of the tow truck and said he could be there at 11:30 and I said that is great that even works better and I went to meet him at the car repair shop he was there a promptly at 11:30 he gave me the check of $400 he towed the car and left and I left.

March 29, 2026
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Reply from Wheelzy

We appreciate you sharing your experience. We're happy to hear that we could match the price you were offered for your 2015 Nissan Sentra and that the pickup went smoothly. We're glad the adjusted pickup time worked out well for you. Thank you for your business!

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