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whiskerDocs Reviews 466

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, empathy, and professionalism, highlighting their ability to provide peace of mind during stressful situations. Many people appreciate the 24/7 availability of the service, finding it invaluable for urgent pet health concerns, especially when their regular vet is unavailable. The service is frequently described as thorough, with detailed explanations and helpful advice, often preventing unnecessary emergency visits. However, some customers were dissatisfied with response times, reporting long waits to connect with an agent via phone or chat, and in some cases, not receiving expected follow-up information like treatment plans.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff's... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpfulness and empathy of... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and thoroughness of the vet... See more

Response time

Reviewers highlight positive aspects of response time. Many customers experienced quick call answers and... See more

Product

Reviewers mention positive feedback about the product. Customers appreciate the great information on pet... See more

Based on these reviews

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ The 24/7 vet hotline was an absolute lifesaver! I called in the middle of the night when I was worried about my pet, and the veterinarian was calm, knowledgeable, and incredibly reassuring. T... See more

Rated 5 out of 5 stars

Vet tech really knowledgeable. Understood the problem immediately. She gave helpful suggestions on why the problem may have occurred and good solutions on how to remedy it. I felt confident going forw... See more

Company replied

Rated 5 out of 5 stars

They totally reassured me after listening to what my dog ate ..looking into it thoroughly..and gave some suggestions to act proactively just to limit the possible length of time should he should have... See more


Company details

  1. #2 of 7 best companies in Veterinarian
  2. #1 of 5 best companies in Emergency Veterinarian Service
  3. #5 of 7 best companies in Telephone Answering Service

Written by the company

whiskerDocs is North America's leading provider of pet #telehealth, serving over 6 million pets. Need a question answered? Unsure if you need to take your #dog or #cat to the #vet? whiskerDocs members have unlimited access to our team of #veterinary #experts, 24/7/365, in seconds. No #petcare question is too big or small — whether you’re curious about the best food to feed your pet, worried about your pet sneezing or coughing, or they ate something they shouldn’t have — our team will help you decide the next best steps to care for your pet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

466 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My black lab vs imodiun

My 2 year old black lab shows no restraint over what enters hr mouth. Last night she swallowed a 2mg Imodium pill. The online vet walked through the ordeal with us and gave us the info we needed. It was evening and local vets were all closed. Very comforting to have knowledgeable folks at hand.

November 25, 2025
Rated 5 out of 5 stars

My recent experiences calling have been…

My recent experiences calling have been exceptionally positive. The staff are consistently patient, kind, and attentive, always allowing me the time to speak. They provide tremendous support and have gone above and beyond by sharing valuable resources that are not readily available to me. I am incredibly grateful for their service.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

I got clear answer to my question...

I got clear and easy to understand answer to my question about what to watch for that might require an emergency vet visit. I was reassured by the information, and when my cat got to her regularly scheduled vet visit, all was well.

November 13, 2025
Rated 4 out of 5 stars

It gives me peace of mind

It gives me peace of mind, knowing that I can call with the condition of my pet and get information so quickly. The treatment suggestions are practical and simple. I love the empathy. I felt when talking with the vet.

November 20, 2025
Rated 5 out of 5 stars

Great Perk With Insurance Policy

I appreciate having whiskerDocs as part of my PetsBest policy. It came in handy recently when my dog ate an oatmeal raisin cookie. I needed quick advice and called whiskerDocs to confirm what actions I needed to take. My call was answered quickly and they thorough vetted my incident and gave me clear instructions.

November 18, 2025
Rated 1 out of 5 stars

Super and very nice

November 14, 2024
Unprompted review
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Reply from whiskerDocs

Thank you for the kind words about your experience with our pet telehealth service! We noticed you left a 1-star rating, and we would love to know how we can improve to make it a 5-star experience.

Rated 5 out of 5 stars

Best pet Health And Support Resource for Pet Parents

The Certified vet techs are available 24/7. They are very knowledgeable and always listen to the pet. Parent copassionately but objectively and provide excellent and helpful information on how to approach and manage issues like diarrhea, vomitingor behavioral issues like weight control or biting. They supply additional resources through very helpful articles. Every time I contact them I feel relieved and more confident to manage my cat's issues.

November 10, 2025

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