Dreadful. Multiple packages reaching a depot and… that’s it. No delivery, no communication, no updates, no way of contacting a person. Useless chatbot that goes round in circles. Neither sellers or re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a book on Ebay, the book was handed over to these tossers 2 days later, same book finally arrived at my house 27 days after it was handed over to them. No tracking nor even a remote idea of... See more
Company replied
Bought some CD's from MusicMagpie delivery stated by them 4 to 7 days . Delivery did not come MagicMagpie no help said check their tracking, Whistl tracking shows after 7 days still with them and n... See more
Company replied
Ordered from music magpie via eBay like I have so many times before with no issues. But this time 3 cds coming as 2 separate parcels. 1 saying delivered at 03.24am on Tuesday 7th October not received... See more
Company details
Written by the company
Whistl is a logistics company providing efficient, high-quality, and competitively priced services across delivery management for Businesses sending Parcels and Business Mail and third-party logistics services for Fulfilment. In addition, Whistl offers advertising services such as Doordrop Media and Sampling, as well as Contact Centre Services.
Contact info
Head Office, Fieldhouse Lane, SL7 1TB, Marlow, Buckinghamshire, United Kingdom
- 01628 703 697
- moreinfo@whistl.co.uk
- whistl.co.uk
1.2
Bad
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 18% of negative reviews
Typically replies within 48 hours
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Had multiple packages go through them…
Had multiple packages go through them and they just vanish. No chance of getting through to them, their customer service is non existent and if you do speak to someone they’re unbelievable rude. Avoid.
July 16, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, and we're sorry to hear about your experience. We appreciate how frustrating it can be when a parcel does not arrive as expected.
To clarify, Whistl facilitates the movement of parcels into the delivery network, but the retailer remains responsible for the order and any investigation into a missing item. This is why our support channels and website direct customers back to the retailer, who is best placed to arrange a resolution on your behalf.
However, we are particularly concerned to hear your comments regarding customer service, as this is not the standard we strive to provide. If you could please respond to our request with further details, we would welcome the opportunity to review the contact you had with our team and investigate your concerns further.
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Ordered a book on Ebay
Ordered a book on Ebay, the book was handed over to these tossers 2 days later, same book finally arrived at my house 27 days after it was handed over to them.
No tracking nor even a remote idea of delivery date, no contact details and no notification on the day it turned up. The tossers handed it over to Evri 2 days before it was delivered but so-called tracking stayed with Whistl and told you absolutely nothing whatsoever.
Incompetent cowboys.
Absolute total disgrace
July 15, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, we're sorry to hear about your experience.
We fully appreciate how frustrating it is when a delivery takes significantly longer than expected, especially when tracking information provides limited visibility and leaves you uncertain about the status of your item.
To clarify, Whistl is not the final delivery courier. We facilitate the movement of parcels into the delivery network, and depending on the service selected by the retailer, tracking updates may be limited. Once a parcel is handed to the final delivery partner, any subsequent tracking updates will depend on the service type and the scans completed within their network.
The delivery timescale you have described is not what we would expect and we understand why this has left you disappointed. We are also sorry to hear of your concerns regarding tracking visibility and communication throughout the process.
If you could respond to our request with your tracking or order details, we would welcome the opportunity to review the journey of your parcel and provide any further clarity available.
Get out of Astley
Get out of Astley! Leave people alone and let people have peaceful life with ability to raise their families. You are so unethical and inconsiderate putting your shambles business first!
July 22, 2026
Unprompted review
Astley warehouses
It’s a disgrace that they have rented out the space at Astley Warehouse and are making residents life a living hell. Will never use Whistl again.
Wigan Council & Peel Holdings have facilitated all this and hope that they are held accountable.
July 22, 2026
Unprompted review
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Leave Wigan.
July 22, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, and I'm sorry to hear that you were unhappy with the service you received.
Providing a professional and helpful experience is important to us, so it's disappointing to learn that we did not meet your expectations on this occasion. We take comments regarding customer service seriously and use feedback such as yours to help identify areas where improvements can be made.
If you could respond to our request with further details, we would welcome the opportunity to review your contact with our team and investigate your concerns more thoroughly.
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Horrible
Horrible, unethical business, do not give them your money, they care only for profit and nothing for the people. Moved to Astley Warehouse site, contributing (knowingly) to the distress of the homeowners unfortunate enough to live in the shadow of the warehouse.
July 21, 2026
Unprompted review
Involved in Tyldesley, Wigan Wearhouse scandle
It's sad that under Executive Chair Nick Wells the company has willing entangled itself in the scandle in Astley Business Park in Tyldesley, Wigan, driving heavy goods vehicles through a residential area, negatively impacting the lives of hundreds of residents in a fiasco that is now under national scrutiny. This was an intentional own goal that has terrible optics and not something the company can brush off.
July 21, 2026
Unprompted review
4 separate parcels lost
4 separate parcels lost, how is this even possible? Could not recommend this company under any circumstance.
July 13, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to have multiple parcels affected.
If you would be willing to respond to our request with further details, we will be happy to review each case individually and provide as much clarity as possible regarding the status of the parcels in question.
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I ordered a Wii game from MusicMagpie…
I ordered a Wii game from MusicMagpie and was disappointed with the delivery experience. The item was sent via Whistl with an estimated delivery time of 2–4 days, but it’s now overdue and the tracking hasn’t updated at all. It feels like the parcel has just disappeared.
I understand that couriers can have delays, but there has been a complete lack of useful tracking information, which is really frustrating when you’re waiting for an order. I specifically wanted this to arrive by Monday, so it’s disappointing that the delivery estimate wasn’t met. There is no way to get in contact with Whistl either.
If you’re ordering something you need by a certain date, I’d be cautious. Better communication and a more reliable delivery service would make a big difference.
July 2, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review.
We're sorry to hear that your order has not yet been received and understand how frustrating it is when an item doesn't arrive by a specific date.
To provide some clarification, our role is to facilitate the dispatch process and hand parcels into the courier network for onward transit and delivery however, we do not carry out the final delivery of parcels ourselves.
The service selected by Music Magpie, in this instance, is only partially tracked and would therefore only receive scans within our network. Our records show that we received the parcel on 4th July and successfully handed it over to Royal Mail on 6th July for final delivery. Once the item enters Royal Mail's network, the service used is untracked, which means there are no further tracking scans or delivery updates available for us to provide.
We appreciate that the lack of tracking visibility can be frustrating. However, as we are unable to see any further movement once the parcel has been passed to Royal Mail, we cannot confirm its status beyond the handover.
If you have not already done so, we would recommend contacting Music Magpie directly to let them know the item has not been received. As the retailer, they are best placed to investigate the matter and discuss any available options, such as a replacement or refund if appropriate.
We apologise for the disappointment caused and hope the issue is resolved for you as quickly as possible
UTTER shambles
UTTER shambles
My package has been all over Europe.
Been to more destinations than Judith Chalmers!
And where is it now? ONE MONTH LATER? Back at the point of origin!!
July 8, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your review.
We are very sorry to hear about your experience and completely understand how frustrating it must be to see a parcel appear to travel around, only to end up back at its point of origin after such a long period.
While we appreciate your disappointment, we would like to clarify that we are not a delivery company and do not carry out the transportation or final delivery of parcels ourselves. Our role is to facilitate the dispatch process and hand parcels into the courier network for onward transit and delivery.
If you have not already done so, we would recommend contacting the retailer directly, as they remain responsible for your order and are best placed to assist with arranging a replacement, refund, or further investigation where appropriate.
That said, if you would like to respond to our request for information, we would be happy to review the details available to us and provide any additional clarity we can regarding the parcel's journey and current status.
We apologise again for the inconvenience caused and hope the matter is resolved for you as quickly as possible.
Terrible moral compass
This company has a complete disregard for anything that isn’t their own profit margins
July 7, 2026
Unprompted review
Complete failure to deliver my package
I foolishly bought a blu-ray from Music Magpie which was sent through Whistl. I now have no idea where my package is, as it's stuck on "Handed over to Delivery Carrier", whatever that means.
Congratulations on Whistl for making the Dutch postal service look competent.
PS: If somebody from Whistl feels the need to send some mealy-mouthed non-answer, put that effort in actually getting my package delivered.
July 2, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate the opportunity to clarify the tracking status.
Whistl is not a final-mile delivery courier. Our role is to facilitate the collection and processing of parcels before handing them over to the relevant delivery provider for onward delivery.
The tracking status "Handed Over to Delivery Carrier" confirms that the parcel has left the Whistl network and has been passed to the delivery courier responsible for completing delivery. This means the item is no longer in our possession and is currently progressing through the courier's network.
Whilst our ability to intervene directly after handover is limited, we would be happy to review the shipment for you. If you respond to our request with your order tracking details, a member of our team will investigate and provide as much clarification as possible regarding the delivery.
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Woeful
Woeful! Tracking has not been updated in a week - it still states 'collection scheduled'.
Zero customer service support, and I'm still waiting for my parcel
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for taking the time to leave a review. We are sorry to hear your delivery is outstanding.
The tracking status "Collection Scheduled" would typically indicate that Whistl has not yet received the parcel from the sender and that it has not yet entered our network for processing and onward handover into the delivery network. As a result, no further tracking updates would be expected at this stage.
If you have not already done so, we would strongly recommend contacting the retailer directly to query the status of your order, as they may be able to provide further information regarding dispatch.
In the meantime, whilst we may be limited in what we can advise at this time, we would be happy to review the shipment for you. If you are able to respond to our request with your tracking details, a member of our team will reach out and provide any additional clarification available.
Whistl won't deliver parcel that's been sitting in their depot the past two weeks
Whistl have a parcel they've received from MusicMagpie two weeks ago (15th June) which should have been delivered to a relative. Instead, through Whistl's own tracking system, I know it's been sitting in one of their depots the past two weeks. Having just spoken on the phone to their 'customer service', they won't deliver the item, won't volunteer information, won't show any hint of affirmative action. They put the blame on MusicMagpie, who according to them 'should' contact them first. They are basically covering for each other because they are so unprofessional. If I could give 0 out of 5 stars, I would.
July 1, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and appreciate the opportunity to clarify the situation.
Whilst Whistl facilitates the collection and onward processing of parcels, we are not the final delivery courier and do not complete deliveries to recipients. As a result, our ability to intervene once an item has progressed through our network is limited.
As Music Magpie is both the sender of the parcel and the account holder with Whistl, they remain responsible for raising any enquiries directly and for supporting their customers should an issue arise. This is why our Customer Services team advised that they contact us regarding the shipment. This process is not intended to pass responsibility elsewhere, but to ensure that any investigation is raised by the party with whom the service was booked appropriately.
In most cases, parcels collected by Whistl are handed over to the relevant courier within 24 hours of receipt, so it would be highly unusual for an item to remain within our network for up to 2 weeks. However, if you are able to share your order tracking details in response to our request, a member of our team will be happy to review this for you and reach out to provide as much clarity as possible.
Tracking is a bit off but delivery was good
My DVD from Malaysia was delivered in good time and in good condition, the reason I knocked a star off was that the tracking seems to end once it is handed over to Royal Mail so I was left hanging for 5 days not really knowing when or if it would be delivered. They do have a webchat but that was AI and left me none the wiser.
June 29, 2026
Unprompted review
Reply from Whistl UK Ltd
Thank you for your feedback, and I’m pleased to hear that your DVD arrived safely and in good condition. I’m sorry, however, that the tracking experience left you feeling uncertain.
From the reference provided, I can confirm your item was sent via a part-tracked service. This means tracking updates are limited to scans within our network and do not extend through to final delivery. Once the parcel is handed over to Royal Mail, it continues as an untracked service within their network, so no further updates are available following.
We appreciate that this may not have been made as clear as it should have been, and we will take this feedback on board to improve how we communicate tracking expectations in line with the individual services.
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