Whistle Reviews 2,582

TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible service. Awful customer service I've witnessed. Average product no better than their competitors. A company that I see now also doesn't care about it's environmental footprint or it's buildin... See more

Rated 1 out of 5 stars

Company will blame everything but the device for obvious physical defects. Had device for about 11 months now. About 2 months ago battery life began declining. 3 weeks ago it degraded to >2... See more

Rated 5 out of 5 stars

We bought this after a harrowing experience where our golden took off for 2 1/2 hours from our yard after being frightened by a hot air balloon. I remain impressed by the cost of entry, tech, light... See more

Rated 1 out of 5 stars

This company is a scam. They refuse to replace a defective device which is less than 6 months old. They refuse to provide the phone number of their legal department. They refuse to provide the name an... See more

Company details

  1. Pet Store
  2. Hobby Store

About Whistle

Information provided by various external sources

The Whistle GPS Pet Tracker & Activity Monitor is the smarter way to keep tabs on your pet’s location and activity levels when they're living it up, at home, in the park or on the run.

--

Whistle loves pets. We're building products that help make the world a smarter, healthier, safer place for pets.

Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We Love Whistle!

We love the whistle product. The new features with health and wellness are actually very helpful. Also seeing the amount of exercise our dogs are getting as opposed to how much they really need is very helpful. I’ve been slacking in that department and seeing it is a great reminder. We have German shepherds who have a fenced in yard but knowing should they ever get loose I can find them quickly and easily gives me peace of mind. I see way too many missing dogs and have recommended this product many times. Yes I would definitely purchase again. Whistle is also very responsive if there is ever a problem. This is money well spent if you love your pets.

August 31, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great product

Several members of our family as well as myself own multiple whistles for our dogs. We couldn’t be happier with the health features as well as the fitness trackers. The GPS function is the best feature. I would recommend this for any pet owner.

August 29, 2022
Unprompted review
Rated 1 out of 5 stars

So disappointed.

Ever since Whistle updated their software about 2 months ago, the tracking ability is basically non existent. It used to work great. Now, the GPS can not locate the dog. The path never updates until the dog comes back into the safe zone. Totally useless. We tried everything they say to do to correct the problem. Reload the app. Reboot the phone. Reboot the whistle device. Nothing fixes the problem. It will give one location spot when the dog first leaves the area and then, when you push the Find My Pet button, the GPS dial just spins and spins and there are no other updates after that. Before the software was changed the updates came in every 15 secs. We still live in the same place and the cell phone service is exactly the same. Bad software now. Canceling and trying something else. So stupid.

August 14, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Both of my dogs have a whistle from…

Both of my dogs have a whistle from quite a few years. I lost one of my dogs whistles and just purchased another one. Dogs wear it 24/7 and it provides everything I need to know about their activities. I can't imagine being without it. Great investment for your dog and their health.

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

Lost and found

This is the best investment. We live in the country rarely does 1 of our dogs takes off. When 2 of them took off we were able to find them quickly 2 miles from home on a dirt road I did not know was there! So scary, but what a relief to know where to find them!

July 29, 2022
Unprompted review
Rated 4 out of 5 stars

Pretty good device

Pretty good device. even with high freq tracking it doesn't seem to update location very well. Secondly, it is common for it to tell me it doesn't have enough information to calculate dog health etc.. yet it is always charged and on the dog.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

I had trouble with my unit and almost…

I had trouble with my unit and almost sent it back with the intention of choosing another brand. I am glad I contacted support first. Never have I EVER received such clear, easy and effective support from a company. Aime is incredible and I hope Whistle gives her a raise. I have my new unit arranged and I could not be happier.

July 15, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

We LOVE this App

We LOVE this App - The Best!! Timothy in Customer Support has been an asset to us whenever needed. Great Product and even better customer support - Thank You Tim.

July 13, 2022
Unprompted review
Rated 4 out of 5 stars

Insightful App

The Whistle app is very complete and insightful. I appreciate being able to track Sami's eating and licking. The lost star is for the location feature that only bearly works sometimes. Overall I recommend it if you want insight into your dog's health.

July 4, 2022
Unprompted review
Rated 1 out of 5 stars

Design Flaw/Poor Customer Service

I bought 2 devices in Jan 2021. Didn’t start using until Jan 2022. A few days ago, I realized my pup had lost her device. Using the app I found the Whistle, but not the collar connector, which must have broken. It’s the Only way for it to come off unintentionally. This was over the weekend - I bought a new one online, paid for expedited shipment. And guess what. They can’t tell me when I will get the piece - “hopefully this weekend”

So here is the issue. In 4 days I am moving 3000 miles. I want the tracker for the trip. Whistle can’t send a new collar mount next day to me, they can’t guarantee the piece will arrive before I move and basically I am out of luck.

I’m disappointed in their customer service policies (the reps I spoke to were great but company policy dictates what they can do). Clearly there is a design flaw - there is no way that price should have broken. Oh and yes - the one tracker that I had stopped holding a charge before I ever used it and Whistle again said they couldn’t help me

This is not how you treat a customer. I’m not looking for anything free. But you have lost a customer- and be assured I will tell everyone I know about my experience

June 22, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Awesome

I have been using Whistle since the first generation and I've always been a fan of their product, especially now with all the improvements made to the newer models.

June 21, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed

We have been Whistle customers for years and Tagg before that. Always let us know when our dog left the safe area. Now our dog is getting out and we get no notification. It seems if we go miles away, it will track. That does us no good, as she leaves within miles, but has busy street to cross. We have tried everything to fix this. Whistle blames our internet service.

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER THIS PRODUCT!!!

DO NOT ORDER THIS PRODUCT!!!! Customer service tries to do everything possible that they can to get out of sending working replacement device under warranty. Every time I called I would get the runaround and not resolve any of the issues I was having & wouldn't send a replacement. I am not electronic or Wi-Fi illiterate and know proper setting protocols.

June 16, 2022
Unprompted review
Advertisement
Rated 2 out of 5 stars

Good tracking, everything else is terrible

The basic function of the product is great. We have them for our 3 dogs. Setting them up is a mess worh confusing errors and connection problems and support is basically nonexistent. We regret choosing whistle but now that it’s all finally working, we are kind of stuck with it.

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Active English Setter

We love Whistle. We have a very active English Setter - both in daily activity, and in the field. Being a numbers person, it is cool to see the validation of his daily metrics. It is also reassuring that we are providing the best exercise, and that he is within the markers for drinking water, scratching and licking. The GPS is an added security, that we hope we NEVER have to use. Strongly recommend Whistle!

May 16, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look