Big shout out to Munira at Westfield White City! She was incredibly friendly whilst I was stressing about buying a last minute dress. There were a range of petite options in stock (a godsend) and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to give a big shout out to the lovely ladies in the Beaconsfield branch. Whenever I visit the store these ladies are always so pleasant and extremely helpful. They keep the store looki... See more
Company replied
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
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Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful service at…
Very friendly and helpful service at your Harrogate store on 7 April, thank you
April 7, 2026
Unprompted review
Reply from Whistles
Hello HJ,
Thank you so much for your kind words! We're delighted to hear that you had a friendly and helpful experience at our Harrogate store on 7 April. Your feedback means a lot to us and we hope to welcome you back soon.
Best wishes,
Whistles Customer Care.
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Very welcoming and helpful employee
Very welcoming and helpful employee
April 7, 2026
Unprompted review
Reply from Whistles
Dear Karen,
Thank you so much for your kind words! I'm delighted to hear that you found my assistance welcoming and helpful. If there’s anything else you need or any questions you have, please don’t hesitate to reach out. We're here to help!
Best regards,
Whistles Customer Care.
Very efficient customer service thank…
Very efficient customer service thank you Whistles!
April 9, 2026
Unprompted review
Reply from Whistles
Dear Audrey,
Thank you so much for your kind words! We're thrilled to hear you had an efficient experience with Whistles customer service. If you need any further assistance, please don't hesitate to reach out.
If I could give zero stars then that is…
If I could give zero stars then that is what this company would get. I ordered trainers on the 28th March 2026. I received an email telling me that my order is delayed on the 2nd April. No contact from Whistles since.
Checking the track my parcel option on their website offers no clues as to the status of my order. So I email them, via the website yesterday morning. I received a generic email, which told me precisely nothing about my order and when I can expect to receive it.
This is the first, and last, time I will order from this company. I will start a chargeback with my bank once enough time had elapsed.
If you are thinking about buying anything online from Whistles I would strongly recommend that you don’t.
April 8, 2026
Unprompted review
Reply from Whistles
Dear Rebecca,
Thank you for reaching out and sharing your experience. I am very sorry for the delay with your order and the lack of clear communication. I understand how frustrating this must be.
Please reach out to us with your order details so we can assist you with this.
Thank you for your patience, and please accept our apologies for the inconvenience caused.
Best regards,
Whistles Customer Care.
The staff were helpful and friendly a…
The staff were helpful and friendly a credit to the company
April 6, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're delighted to hear that our staff were helpful and friendly. Your feedback means a lot to us and is a great encouragement to the whole team. If you ever need any further assistance, please don't hesitate to reach out.
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Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
April 4, 2026
Unprompted review
Reply from Whistles
Hi,
Thank you so much for your kind words! We're delighted to hear that you found our staff friendly and knowledgeable. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day!
Whistles Customer Care.
Delighted with quality of skirt
Delighted with quality of skirt. Great fit, true to size. Served by friendly assistants.
March 22, 2026
Unprompted review
Reply from Whistles
Hi Lavern,
Thank you so much for your lovely review!
We’re delighted to hear that you’re so pleased with the quality of your skirt and that the fit was just right. It’s also wonderful to know that our team made your visit enjoyable with their friendly service.
We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards, Whistles Customer Care
Great friendly and helpful staff
March 28, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for your kind words! We’re really pleased to hear you found our team friendly and helpful. Hope to see you again soon.
-Whistles Customer Care.
Fabulous, friendly shop
I’ve been in to Ilkley Whistles two times recently and both times I’ve had excellent and friendly service. The first time I wanted to buy a wine coloured quilted jacket. The small was too big and there was no extra small in the shop. The lovely shop assistant rang Edinburgh (who were also fabulous) and the coat was delivered the next day to my home!
I then ordered a sweat shirt and shirt online. Having ordered the small ‘Toujour’ sweatshirt I thought that medium would give a more relaxed fit. A different but also great shop assistant helped me to send back the small and found a medium in the window. Perfect! Very happy and can’t recommend the shop and staff enough.
March 23, 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your wonderful experiences with our Ilkley Whistles store and the Edinburgh team! We're delighted to hear that our shop assistants were friendly and went above and beyond to help you find the perfect quilted jacket and ensure it was delivered promptly to your home.
Thank you again for being such a valued customer of Whistles. We truly appreciate your kind words and look forward to continuing to provide excellent service.
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Lovely helpful staff
The staff at the Bath shop could not have been more helpful, nothing was too much trouble for them.
The quality of the clothes is lovely, Whistles is my new go to for my clothes shopping from now on.
March 31, 2026
Unprompted review
Reply from Whistles
Dear Carole,
Thank you so much for your kind words! We're thrilled to hear that the team at our Bath shop provided such helpful service and that you love the quality of our Whistles clothing. Your support means a lot to us, and we can't wait to be your go-to for clothes shopping from now on.
If you ever need any assistance or have questions, please don't hesitate to reach out.
Best wishes,
Whistles Customer Care
I needed to contact customer services…
I needed to contact customer services for an online order and Liliana was very helpful
April 1, 2026
Unprompted review
Reply from Whistles
Hi Paula,
Thank you so much for your kind feedback! I'm really glad to hear that Liliana was able to assist you effectively with your online order. If you need any further help, please don’t hesitate to reach out.
Disappointing experience!!
I’ve visited the Whistles store in White City many times in the past and always had positive interactions with the staff, who have been consistently friendly and helpful. That’s why what I experienced last Friday was so shocking and really disappointing.
While trying on clothes in the changing room, I could clearly hear someone who appeared to be in a management role speaking loudly and extremely disrespectfully about other staff members at the back of the store. This went on the entire time I was there, making it impossible to ignore. It was incredibly unprofessional and created a very uncomfortable atmosphere.
What should have been a routine visit turned into a genuinely unpleasant experience. Hearing that kind of behaviour completely changed my perception of the store, and I left feeling uneasy and unwelcome.
What made things worse is the young lady who helped me heard it too and looked upset, i felt very sorry for the staff member, but through it all she remained professional.
March 27, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your experience.
I am truly sorry to hear about what happened during your recent visit to our White City store. This is absolutely not the standard of professionalism or atmosphere we aim to provide, and I understand how uncomfortable and disappointing this must have been.
What you described is completely unacceptable. No customer should ever be exposed to disrespectful behaviour between staff, and no team member should be placed in a situation where they feel upset or undermined in front of customers. I appreciate you recognising the professionalism of the young colleague who assisted you despite the circumstances, we will ensure that your kind words are passed on to her.
Please know that we take this matter very seriously.
I value your support and would really appreciate the opportunity to restore your confidence in us.
Thank you again for bringing this to our attention.
- Whistles Customer Care.
Great staff in Brighton Whistles
The staff in Brighton Whistles are super helpful and it’s a lovely store 🤩
March 28, 2026
Unprompted review
Reply from Whistles
hank you so much for your wonderful feedback! We're delighted to hear that the staff at our Brighton Whistles store were super helpful and that you enjoyed your visit. Your kind words mean a lot to us!
If you ever need any assistance or have any questions, please don't hesitate to reach out.
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Very helpful staff that went that extra…
Very helpful staff that went that extra mile to provide options to choose from. Will shop here again.
March 25, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear that our team went the extra mile to assist you and provide options that suited your needs. We truly appreciate your support and look forward to welcoming you back to Whistles soon.
My parcel was delivered to the wrong…
My parcel was delivered to the wrong address, I went on Whistles live chat, without hesitation, I was told they would refund me within 3 - 5 working day,s. I was really impressed with this service and will definitely buy again from Whistles
March 27, 2026
Unprompted review
Reply from Whistles
Hello Patricia,
Thank you so much for your positive feedback! We're delighted to hear that the Whistles live chat team was able to assist you promptly with your refund. We truly appreciate your understanding regarding the delivery mix-up, and we're glad you're happy with the service. We look forward to serving you again soon!
Best regards,
Whistles Customer Care.
Very pleasant and helpful staff
Very pleasant and helpful staff. Thanked them both on the day. G J
March 24, 2026
Unprompted review
Reply from Whistles
Dear Glenys,
Thank you so much for your kind words! We're delighted to hear that our team was pleasant and helpful during your experience. Your appreciation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Whistles Customer Care.
Reply from Whistles
Dear Nardeth,
Thank you so much for your kind words! We're delighted to hear that our sales assistant provided you with a helpful and pleasant experience. Your feedback means a lot to us and encourages us to keep delivering great service.
If you need any further assistance, please don't hesitate to reach out.
Best wishes,
Whistles Customer Care.
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Really lovely Customer Care from Molly…
Really lovely Customer Care from Molly on the chat.
Thankyou.
Yvonne M.
March 24, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words about Molly and our Customer Care team. We're delighted to hear that you had a lovely experience with us. If you need any further assistance, please don't hesitate to reach out.
Well they helped me return an item with…
Well they helped me return an item with kindness and efficiency.Llana was so very helpful, and I will always go back to Whistles as great service and lovely clothes are
BRILLIANT. A GREAT BIG THANK YOU.
March 24, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that Llana provided you with such kind and efficient service. At Whistles, we’re passionate about offering not only lovely clothes but also a great customer experience. Your kind words truly mean a lot to us.
We look forward to welcoming you back again soon!
Poor quality items, worse customer service
About the items - I purchased a pair of trousers at the end of May 2025. Almost immediately they became unhemmed. Now they are basically disintegrating- there are pulls all over the leg, the pocket is shredded, and they’re essentially not suitable for wearing out the house.
About the customer service - I contacted whistles over a month ago about the repeated quality issues I’d had with these trousers. In this time I’ve received only two responses from them and had to send 5 chaser emails and a live chat message to get a response. I’ve been offered a £25 goodwill gesture despite the fact the trousers are unwearable, and they’ve just been ignoring me since, so I can only assume they have no intention of giving me any sort of refund.
When I contacted whistles about the unhemming, they did offer to cover £25 towards the repair but wouldn’t pay this to me until I had a receipt, an unnecessary faff. I never took them up on this, so to be offered the same £25 again for yet more quality issues is insulting.
March 24, 2026
Unprompted review
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