Big shout out to Munira at Westfield White City! She was incredibly friendly whilst I was stressing about buying a last minute dress. There were a range of petite options in stock (a godsend) and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to give a big shout out to the lovely ladies in the Beaconsfield branch. Whenever I visit the store these ladies are always so pleasant and extremely helpful. They keep the store looki... See more
Company replied
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor quality items, worse customer service
About the items - I purchased a pair of trousers at the end of May 2025. Almost immediately they became unhemmed. Now they are basically disintegrating- there are pulls all over the leg, the pocket is shredded, and they’re essentially not suitable for wearing out the house.
About the customer service - I contacted whistles over a month ago about the repeated quality issues I’d had with these trousers. In this time I’ve received only two responses from them and had to send 5 chaser emails and a live chat message to get a response. I’ve been offered a £25 goodwill gesture despite the fact the trousers are unwearable, and they’ve just been ignoring me since, so I can only assume they have no intention of giving me any sort of refund.
When I contacted whistles about the unhemming, they did offer to cover £25 towards the repair but wouldn’t pay this to me until I had a receipt, an unnecessary faff. I never took them up on this, so to be offered the same £25 again for yet more quality issues is insulting.
March 24, 2026
Unprompted review
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Dagný
My little vest I bought in Bath is lovely. The shop was lovely and the staff there too.
March 21, 2026
Unprompted review
Reply from Whistles
Dear Brynja,
Thank you so much for your lovely feedback! We're delighted to hear that you love your vest and that your experience in our Bath store was enjoyable. We truly appreciate your kind words about our staff—they will be thrilled to hear this.
If you need any further assistance, please don't hesitate to reach out.
Lovely staff extremely…
Lovely staff extremely helpful,efficient and friendly
March 21, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words! We're thrilled to hear that our team was helpful, efficient, and friendly. It means a lot to us at Whistles to know we could provide you with a great experience. If you need anything else, feel free to reach out.
Reply from Whistles
Thank you so much, Sarah! We're delighted to hear you had an excellent experience with Whistles. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Lovely staff at whistles
I won’t say it’s always easy to reach whistles customer services you have to allow time to reach them but once you do they are very helpful and lovely staff
March 23, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your feedback. I really appreciate your patience when contacting our customer service team, we know it can sometimes take a little longer to get through, and we’re always working to improve this. We're delighted to hear that once connected, you found our staff helpful and lovely. Your comments mean a lot, and we’re here whenever you need us.
-Whistles Customer Care.
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Gorgeous little jacket
Absolutely love my new brick red jacket. It fits beautifully and it’s such a cheerful item. The team in Whistles Bath are always really helpful with advice and finding the right size.
March 21, 2026
Unprompted review
Reply from Whistles
Hi Julie,
Thank you so much for your lovely feedback! We're thrilled to hear that you love your brick red jacket and that it fits so beautifully. It's wonderful to know that our team at Whistles Bath could help you find the perfect size and provide great advice. If you ever need anything else, we're always here to help!
Discovered the store stocks Petite…
Discovered the store stocks Petite sizes. Had excellent help from Julie in the store and I am delighted with my dress.
March 19, 2026
Unprompted review
Reply from Whistles
Thank you so much for sharing your wonderful experience with Whistles. We're delighted to hear that Julie provided excellent assistance and that you are thrilled with your dress. Your satisfaction means a lot to us!
If you need any further help or have any questions, please don't hesitate to reach out.
Great customer service this morning
Great customer service this morning, thank you Liliana for your help.
March 20, 2026
Unprompted review
Reply from Whistles
Hi Vanessa,
Thank you so much for your kind words! We’re delighted to hear you had a great experience this morning. Liliana will be especially pleased to know her help made a difference. We truly appreciate your feedback and look forward to welcoming you again soon!
Kind regards, Whistles Customer Care
I have nothing but praise for Whistles…
I have nothing but praise for Whistles its staff and products. Buying on line is easy and quick and returns are simple and quick.
If you have a problem the on line chat system is fast and very responsive. Today I chatted with lovely Emma who was so helpful.
March 20, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your wonderful feedback! I am delighted to hear that you’ve had consistently great experiences with Whistles, from easy online shopping to quick and simple returns.
It’s fantastic to know that our online chat team has been helpful whenever you’ve needed support. We’ll make sure Emma sees your lovely comments, she’ll be thrilled!
Thanks again for taking the time to share your experience. We really appreciate it and look forward to welcoming you back soon.
-Whistles Customer Care.
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Advise requested
I asked for advise on a dress for Funeral and was directed and advised of a lovely dress.
The hop assistant was very helpful and attentive.
A lovely shopping experience
March 16, 2026
Unprompted review
Reply from Whistles
Thank you so much for your kind words and positive feedback! We're delighted to hear that our assistant was helpful and attentive in advising you on the perfect dress for the funeral. Providing a lovely shopping experience is very important to us at Whistles, and we're so pleased that we could assist you in such a meaningful way.
If you need any further assistance or advice, please don't hesitate to reach out.
I bought and paid for trainers on line…
I bought and paid for trainers on line on 20th February. On 27th February I received an email advising that there would be a delay. I heard nothing further. 4 weeks after placing an order I contacted them by email to cancel the order and request a refund. Their presumably AI response invited me to use the returns process and advised the thread would be considered closed as resolved. They have now agreed a refund which I am waiting for. Shameful for a company like whistles
February 20, 2026
Unprompted review
Reply from Whistles
Hi Elizabeth,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration and disappointment caused.
We completely understand how unacceptable it is to wait so long for an update, and then not receive the level of support you needed when you reached out to cancel your order. This is not the standard of service we aim to provide, and we sincerely apologise for the lack of clear communication and the response you received.
We’re pleased to hear that a refund has now been arranged, but we appreciate that this does not make up for the inconvenience caused. Your feedback has been noted and will be shared with our team so we can review both our communication processes and customer support experience.
If there are any further issues with your refund, please don’t hesitate to get back in touch so we can ensure this is fully resolved for you.
Kind regards, Whistles Customer Care
very helpful customer service when the…
very helpful customer service when the product wasn't great and helped sort easy return! thanks Bobbi
March 17, 2026
Unprompted review
Reply from Whistles
Good afternoon Donna,
Thank you so much for your lovely feedback! I’m really glad to hear our customer service team were able to help, even though the product wasn’t quite right. I’ll be sure to pass your thanks on to Bobbi I know they’ll really appreciate it.
Kind regards,
Whistles Customer Care.
Reply from Whistles
Dear Sian,
Thank you so much for your kind words! I'm delighted to hear that you found our assistance helpful and friendly. If you need any further support or have any questions, please don't hesitate to reach out.
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Fantastic Reigate Store
Fantastic service from Michelle and the Reigate store team - my much loved Bibi bag had an issue with the strap, they ordered a replacement into store which was collected today. Always brilliant service in this shop, love popping in for a browse as always made to feel so welcome
March 14, 2026
Unprompted review
Reply from Whistles
Good morning Rebecca,
Thank you for your wonderful review.
We’re delighted to hear about the fantastic service you received from Michelle and the team in our Reigate store. It’s great to know they were able to help resolve the issue with your Bibi bag by arranging a replacement strap for you.
It’s especially lovely to hear that you always feel welcome when visiting the store and enjoy popping in for a browse. Your kind feedback will mean a lot to Michelle and the rest of the team.
Thank you for your continued support, and we look forward to welcoming you back again soon.
Kind regards, Whistles Customer Care
Lovely atmosphere in the shop
Lovely atmosphere in the shop, friendly staff who were not ‘pushy’ but helpful when required. Lovely stylish pieces to chose from.
March 11, 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for your kind review.
We’re delighted to hear that you enjoyed the atmosphere in the store and that our team were friendly and helpful while still giving you the space to browse comfortably. It’s also wonderful to know you liked the selection of stylish pieces available.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards, Whistles Customer Care
Customer service on chat was terrific…
Customer service on chat was terrific today (thank you, Milla). I'd had a terrible delivery experience with Evri and Whistles refunded me immediately, no messing about. Super service.
March 13, 2026
Unprompted review
Reply from Whistles
Hi Alison,
Thank you so much for your kind words! We're really glad to hear that Milla was able to help and turn around what sounded like a frustrating delivery experience with Evri. We'll be sure to pass your feedback on to her, she’ll be delighted to hear it.
Providing quick, hassle-free support is exactly what we aim for, so it's great to know we could help resolve things promptly for you. Thanks again for taking the time to share your experience!
Kind regards, Whistles Customer Care
Superb service by Michelle at your…
Superb service by Michelle at your Cheshire Oaks store. Felt like I was in a independent boutique shop, with helpful, friendly and bespoke service. Great range and choice of clothing which Michelle was really knowledgeable on, very pleased with my purchase. Thank you Michelle!
March 12, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that Michelle provided you with such a friendly and bespoke service at our Cheshire Oaks store. It's fantastic to know you enjoyed the range and expertise, making your shopping experience feel special. We'll be sure to pass on your kind words to Michelle.
Thanks again for choosing Whistles, and we look forward to welcoming you back soon!
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The lady that served me at your Farnham…
The lady that served me at your Farnham store on Monday (9th March) was so lovely and very helpful. It haven’t experienced customer service like that in a long time.
March 9, 2026
Unprompted review
Reply from Whistles
Hi Charlotte,
Thank you so much for your kind words! We're thrilled to hear that the team member at our Farnham store provided you with such wonderful customer service. I'll be sure to pass on your compliments to her. It's feedback like yours that motivates us to keep delivering great service.
Thanks again for taking the time to share this with us!
Best wishes,
Whistles Customer Care.
Managed to get exactly what I wanted a…
Managed to get exactly what I wanted a hand bag for my wife’s birthday, very helpful friendly member of your staff looked after me and a discount to really make the experience even better.
March 9, 2026
Unprompted review
Reply from Whistles
Hello,
Thank you so much for your wonderful feedback!
I am delighted to hear that you found the perfect handbag for your wife’s birthday and that our team member was able to assist you in such a helpful and friendly way. It’s great to know they looked after you throughout your visit and that the discount made the experience even better.
We really appreciate you taking the time to share your experience, and we hope your wife loves her new handbag. We look forward to welcoming you back again soon!
-Whistles
Personal and friendly welcome
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual human connection. Julie epitomised that today which made my purchase an easy decision. Thank you for providing high quality products and welcoming human beings in store to speak to.
Update - lovely to get a reply from the Whistles team although no clue why their reply is addressed to Cornwall!
March 10, 2026
Unprompted review
Reply from Whistles
Hello,
Thank you so much for your wonderful review!
I am delighted to hear that you always feel personally welcomed when visiting our Whistles store. a warm, genuine connection with our customers is incredibly important to us, so it’s lovely to know that the friendly hello, relaxed conversation, and no-pressure atmosphere made such a difference.
We’re especially pleased to hear that Julie exemplified this during your visit and helped make your purchase an easy and enjoyable decision. She truly is a fantastic member of the team, and we’ll be sure to pass your kind words on to her.
Thank you also for your update, we’re glad you received a reply, and we completely understand the confusion around the message being addressed to Cornwall. We appreciate you highlighting it, and we’ll make sure this is fed back so future replies are accurate.
We’re grateful for your support and hope to welcome you back again soon!
-Whistles
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