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Simpsons Jet Of Whitby Reviews 

677
•
TrustScore 5 out of 5

5.0

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company, showing exceptional overall satisfaction. People truly love the beautiful jewelry pieces, frequently praising the stunning craftsmanship, gorgeous presentation boxes, and thoughtful accompanying details. Customers regularly mention that the website is extremely easy to use when searching for special gifts. Consumers also appreciate the remarkably fast delivery times, efficient ordering processes, and especially the exceptionally helpful customer communication. Buyers consistently note that purchases arrive securely packaged with wonderful gift options, making transactions smooth and completely worry-free. Many reviewers emphasize they would gladly use these reliable services again for future occasions.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful craftsmanship and high quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast and efficient shipping... See more

Quality

People report high satisfaction with the quality of the products. Consumers appreciate the excellent... See more

Service

Clients share positive opinions on service, highlighting a smooth process and great communication throughout.... See more

Order

Users describe positive satisfaction with their order experiences, highlighting straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more

Company details

  1. Jewelry Store
  2. Jewellery Manufacturer
  3. Jewelry Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.

Contact info

5.0

Excellent

TrustScore 5 out of 5

677 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(677)

143 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to say a big thanks to Simpson’s

I would like to say a big thanks to Simpson’s Jet of Whitby and especially to Derek. I bought myself a pair of earrings from this shop last year whilst I was on holiday but recently lost an earring. I was guttered they were my first pair of jet earrings and as a carer for my daughter I don’t always get the chance to treat myself plus we had a lovely day so had some lovely memories. I messaged Derek and he said he could make me just one earring to match the one I had left. It arrived today and I am beyond overjoyed. I cannot praise Simpsons enough.

Thank you again would definitely recommend.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Jet Earrings

The ordering and delivery were easy and quick. The jet earrings are beautiful and exactly the same as the description and picture. An excellent company to deal with. Thank you.

January 19, 2026
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Rated 5 out of 5 stars

I lost an ear ring which I purchased on…

I lost an ear ring which I purchased on a Girls holiday Feb 2025 I was waiting for it to turn up which it never did I was gutted I emailed Simpson's of Whitby where I purchased my ear rings I was made up with reply I received from Derek he was able to sort one out for me I received my ear ring a week later
Thank you so much

January 7, 2026
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Rated 2 out of 5 stars

Expensive my friend!

December 15, 2025
Simpsons Jet Of Whitby logo

Reply from Simpsons Jet Of Whitby

Hi Víctor,

Sorry to hear you're not totally satisfied with your order.

I'm not sure why you would think this item is expensive as we are keenly priced compared to our competitors, plus we give great customer service as you would see if you look over any of the other reviews left.

Whitby Jet is a unique stone hand gathered & handmade, we use solid Sterling silver or Gold & all our items to ready to gift in our branded boxes with a gift tag, bag & leaflet with a brief history of Whitby Jet.

If you are not happy with the item for whatever reason please send it back for a full refund minus any postage, we offer an extended returns policy for the Christmas period

Happy New Year

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