Simpsons Jet Of Whitby Reviews 

677
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company, showing exceptional overall satisfaction. People truly love the beautiful jewelry pieces, frequently praising the stunning craftsmanship, gorgeous presentation boxes, and thoughtful accompanying details. Customers regularly mention that the website is extremely easy to use when searching for special gifts. Consumers also appreciate the remarkably fast delivery times, efficient ordering processes, and especially the exceptionally helpful customer communication. Buyers consistently note that purchases arrive securely packaged with wonderful gift options, making transactions smooth and completely worry-free. Many reviewers emphasize they would gladly use these reliable services again for future occasions.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful craftsmanship and high quality of the... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently noting fast and efficient shipping... See more

Quality

People report high satisfaction with the quality of the products. Consumers appreciate the excellent... See more

Service

Clients share positive opinions on service, highlighting a smooth process and great communication throughout.... See more

Order

Users describe positive satisfaction with their order experiences, highlighting straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely online website which is easy to use. Quick delivery, item well presented in a lovely box too. Quality of earings are amazing. Information leaflet added too to explain all about the company whic... See more

Company replied

Rated 5 out of 5 stars

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock. I messaged Derek on WhatsApp about the earrings and bought... See more

Company replied

Rated 5 out of 5 stars

I spotted a jet signet ring in Simpsons Jet of Whitby as I was mooching my round the town They didn't have my size but took my details as believed they had one in store. I contacted to confirm I w... See more

Company replied

Rated 5 out of 5 stars

Online ordering was fantastic! I received my order today in New Brunswick, Canada and it only took 7 days! Am hoping to get to Whitby next year to purchase some more items. Love my ring and necklac... See more


Company details

  1. Jewelry Store
  2. Jewellery Manufacturer
  3. Jewelry Repair Service

Written by the company

Simpsons Jet makers of unique handmade Whitby Jet jewellery, purchase online or visit us @ Simpsons Jet Whitby @ 21 Grape Lane or Jet Black @ 128 Church Street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

677 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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5.0

All reviews

(677)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class experience

Derek communicated with me beautifully and created exactly the present I wanted for my wife here in Australia. This is the second such experience. I wish all companies responded and delivered with the same friendliness and professionalism.

December 10, 2025
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Reply from Simpsons Jet Of Whitby

Thanks Andrew, much appreciated..

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Rated 5 out of 5 stars

Good service

Rang up talked to the owner about what i wanted he sent photos i ordered and received them amazing service

December 10, 2025
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Reply from Simpsons Jet Of Whitby

Thanks Neil,,

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Rated 5 out of 5 stars

Great looking quality ring

I am giving 5* for the response to my emails. The Jet ring looks super quality but I cannot comment any further at this stage as it's a Christmas present and the recipient hasn't received it yet. I hope it fits and will like it🤞 By the looks of the quality, this ring should last better than 1 bought from another Whitby Jet shop. Will comment further. Thank you.

December 9, 2025
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Reply from Simpsons Jet Of Whitby

Thanks Bob,
Hope its a good fit..

Rated 5 out of 5 stars

Great little shop for Whitby Jet

Easy to navigate website and a great selection of jewellery. My order was 48h tracked and delivered on time. It was wrapped well to protect the jewellery and it included a paper bag and gift tag. The pendant I ordered was perfectly made.

December 4, 2025
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Reply from Simpsons Jet Of Whitby

Thanks Ann,,

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Rated 5 out of 5 stars

Fantastic

I had bought my partner a Whitby Jet bracelet whilst on holiday and looked for earrings to match but at the time they had none in stock.
I messaged Derek on WhatsApp about the earrings and bought a matching pendant on silver chain as well.
Derek offered numerous sizes and was extremely helpful.
Great communication, super fast delivery and prices.
Excellent all round

December 4, 2025
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Reply from Simpsons Jet Of Whitby

Thanks Andy, Glad to be of help..

Rated 5 out of 5 stars

Excellent service

Great communication, quick delivery, gorgeous earrings and in lovely gift box, perfect

December 4, 2025
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Reply from Simpsons Jet Of Whitby

Cheers Jo,

Rated 5 out of 5 stars

Such excellent personal service

Such excellent personal service . Have ordered a bespoke made order pendant and have had great communication with Derek . Couldn’t be happier .

December 4, 2025
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Reply from Simpsons Jet Of Whitby

Thanks Rhonda, Sorry its late..

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