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Rated 5 out of 5 stars

These guys work very hard and impatient users complain about bugs. Their support is brilliant. If you ever worked a day in software development then you'd understand that bugs happen and updates and f... See more

Rated 1 out of 5 stars

I couldn't speak for other software but for Trafficbotpro, I would say, stay away from it… No documentation, no tutorials, too complicated software… it's like buying something useless. The wor... See more

Rated 1 out of 5 stars

I would give 0 starts if possible. Software is terrible and full of bugs, assistance is not only not existing but even offensive. It's been more than a month, I keep on chatting and sending the... See more

Company replied

Rated 1 out of 5 stars

Bought 2 programs, none of them work, tried to get a refund (as they claim they will refund you if you are not happy within 30 days) they refuse to refund, and on top of that tried to sell me anothe... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

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1.8

Poor

TrustScore 2 out of 5

95 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

LIFETIME KEY SCAM

I purchased a lifetime key; however, it has since stopped functioning. Despite being provided with live support, my messages are repeatedly seen but not answered. This demonstrates a lack of professionalism and accountability on the company's part.

Also, when I tried contacting from another WhatsApp, they answered but asked for money . Why should I pay when I have purchased a lifetime key already? Why are you asking for money?

Not only your live support , but I also tried on the website ticket, but they got closed. You guys are not even answering properly and saying here, "customer is important." Shame on you!

Just tell me, if I have a lifetime key and your software stopped updating, then why should I suffer? Just give me another option, that's all.

And its been over 6 months they are just not doing anything

December 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Stole my money and left me with No money and No software

I purchased the software and paid hundreds of dollars with my credit card through a payment processor WinToPay (see my transaction details below).

I purchased a lifetime license for their software just for it to tell me my serial number has been deactivated.

When I contacted them they literally said they can’t find my payment information and said they have no access to PayPal when I sent them the confirmation that I paid with a credit card!

Now I don’t have my money and I don’t have the software.

I recommend staying away and keeping your money!!!

My transaction proof:
And I did find the original transaction which I’m starting to share now with everyone I know. I never paid with PayPal, I paid with a credit card.

Order details:
Merchant Order No. : 17679
Order No. : 452018111152453844
Serial number: [serial removed]
If you have any disputes about this transaction, please feel free to contact [email removed]
We are the professional institution engaged in dealing with all disputes among sellers, payment processors and customers
We'll try our best to help you until you are satisfied. You also can send complaints to [email removed]

**Due to floating exchange rate, tiny disparity of order value may exist.
**Please note that your bank may apply a small charge for handling this transaction

September 18, 2023
Unprompted review
Rated 1 out of 5 stars

SpinnerChief or AKA WhiteHatBox is a…

SpinnerChief or AKA WhiteHatBox is a TOTAL SCAM MALWARE SOFTWARE. Do not download or use. A total rip off!

SpinnerChief reviews are all bought and paid for. I will never trust any of the blogs that recommend Spinner Chief ever again.

What a total waste of money and time.

I asked for a refund and was ignored.

The refund policy page reads like a fraudulent companies to do list.

The software is buggy, filled with malware, my computer is now infected and the instructions on how to use this piece of garbage, is well, garbage.

SpinnerChief or ChiefSpinner or White Hat Box is not what they market themselves to be.

The software is not safe to download.

The instructions are confusing on purpose.

Good luck getting a refund.

100% scammer company based out of China.

What a sad shame.

The real name of this company is: 通山智灵信息技术中心

November 1, 2022
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

We're very sorry to hear about your negative experience with our software. We take customer feedback very seriously, and we apologize for not meeting your expectations.

We offer a clear and transparent refund policy, and we stand by it. If you have any issues with our software, please don't hesitate to contact us for a resolution, and if necessary, a refund.

We value all of our customers and their feedback, and we are committed to improving our software and services continually. We appreciate your consideration of our product and look forward to providing you with a positive experience.

Rated 1 out of 5 stars

very very scammers

i buy a software for create bulk account and it does not work .
Be careful, they are scammers and will not refund your money

June 30, 2022
Unprompted review
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Rated 1 out of 5 stars

Zip file to install app not working

Zip file to install their spinnerchief app not working. Ask refund... they insist that they policy is to refund when they can't solve the issue.

And their solution is gain remote access? No way, I'm going to give a remote access to unknown user.

EDIT: "If you are our real user and your order meets the refund policy, we can give you a refund, no problem" --> what a silly answer, because my issue is they will go in circle to avoid giving refund.. and their last resort to solved my issue is to gain remote access? Do you expect people to give remote access to strangers? You are not Ben the IT support guy in my company.

April 3, 2022
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

What is your purchase info please? Because we tried to use the Find Reviwer tool of Trustpilot on April. 19th but we haven't received any info from you till now. If you are our real user and your order meets the refund policy, we can give you a refund, no problem. For further help, welcome to contact https://support.whitehatbox.com. Thank you.

Rated 5 out of 5 stars

I have been a customer of Whitehatbox…

I have been a customer of Whitehatbox purchasing my first product from them in 2014 and I've bought a number of other products since this time being new products or upgrades. I'm happy with them and would recommend their products to anybody considering making a purchase.

April 29, 2021
Unprompted review
Rated 1 out of 5 stars

This program is a piece of crap

This program is a piece of crap. I am a software engineer and didn't have time to write my own. They claim they will give a refund but that is a lie. They keep asking the same questions with no results for help. I wrote my own since then and it's on open source and it's a lot better and free. I did this put them out of business for not refunding my money.

March 24, 2021
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Hello,

Please kindly provide more information about your transaction, so we can further check. What software did you buy from us please and what is your support ticket ID?Our refund policy is if this program cannot work as promised on the sale page while we cannot fix it, then we will refund it to users without any question. 

If you need any further help about using the software, please be free to contact us via https://support.whitehatbox.com. Thank you.

UPDATE on March 30th:
We used the TrustPilot tool of " Find Reviewer" on March 24th and tried to find more information about you/your transaction, but unfortunately, there was no further information provided from you till today. And nobody in our customer service department has an impression on you neither. We are not sure whether you are our REAL buyer or not. You mentioned that you are a software developer too, maybe you are one of our competitors?

Best Regards,
WhiteHatBox Team

Rated 5 out of 5 stars

These guys work very hard and impatient…

These guys work very hard and impatient users complain about bugs. Their support is brilliant. If you ever worked a day in software development then you'd understand that bugs happen and updates and fixes happen almost every day. They have offered me support by email, whatsapp and even remotely logged in and fixed my problems manually. 100% trust.

January 8, 2021
Unprompted review
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Rated 1 out of 5 stars

Spinner Chief 6 Review by WhiteHatBox

Spinner Chief 6 Review by WhiteHatBox

Do not buy this product. You will have to install some bogus launch software that will be full of advertising every time you use the program. My copy crashed numerous times with a Chinese message that I could not read, which made it pretty useless to resolve whatever issue I was having. Supposedly a stand-alone program exists. I downloaded it, but the file was empty.
Also, if you do have problems, getting a refund is a time-consuming exercise in futility. The time difference made response time feel like a glacier moving. Write complaint, wait 24 hours, get a response. Rinse and repeat. I had tested the program for less than 24 hours (numerous hours doing with many settings) when I put in my request for a refund. So obviously, I was not trying to cheat the company.
Protected words worked some of the time but not all. A crazy example was Peter the Great; the program would change it to Peter the fantastic or something similar. Mistakes like this are unacceptable when writing a serious paper.
Synonyms would not be used correctly or in context. If you edited manually, many times, you had but one choice of synonym.
The sentence or paragraph structure in any unique setting reminded me of a George Carlin skit. Once again, context would rise and bite you in the ass.

December 22, 2020
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Hi, William
We are deeply sorry for this unpleasant experience.
You have claimed that your software crashes. So our customer service staff contact you to help you test the article you need to spin. Unfortunately, you did not send your article to us for testing. This is not in line with our refund policy, hope you can understand.
In the process of using the software, you can ask the technician if you don’t understand.
If you are willing to contact our customer service, we will continue to provide you with timely help.
You can contact our support team: support.whitehatbox.com

Regards,
WhiteHatBox Team

Rated 1 out of 5 stars

I would give 0 starts if possible.

I would give 0 starts if possible.
Software is terrible and full of bugs, assistance is not only not existing but even offensive.
It's been more than a month, I keep on chatting and sending them proofs (pictures, videos and whatever they ask) and they keep to come up with excuses not to refund me.
This morning they touched the lowest point: they asked me "to gain remote access of my computer".
Stay away from this bunch of dodgy scammers and beware: softwares are not only poorly made (my maschines crash basically every time I try to start the app) they are probably dangerous.
I feel insulted and offended in any possible way.

TERRIBLE COMPANY!!

December 22, 2020
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Hi, sir
Thank you for writing a review for us. and we deeply sorry for the inconvenience caused. Can you provide more details for us? so that we can help you to solve the problems you have met. We found that you commented on the same content on other review sites with different accounts. It is difficult for us to tell whether you have actually purchased our products.
If you want, you can contact our support team : support.whitehatbox.com
We will continue to provide you with timely help.
Regards,
WhiteHatBox Team

Rated 1 out of 5 stars

Tried and regret.

Other products on the market are better and more user friendly. Support is slow and not helpful.

UPDATE: WhiteHatBox attempted to have my review taken down or edited from the site. They claimed my review broke the terms of service for Trust Pilot because it “promoted” other products. This is a cheap and slimy move that casts them in an even shadier light. Don’t trust them!

December 6, 2020
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Hi, sir
I am sorry to hear this, our products are constantly updated and strive to obtain the affirmation of every consumer. Can you provide us with more details?So that we can better assist you in solving the problem. In the process of using the software, you can ask the technician if you don’t understand.
You can contact our support team: support.whitehatbox.com

UPDATED:
Dear Marshall
You have claimed that the software you have purchased is difficult to use. So we send you the tutorial instructions(video and doc). But you just said you have purchased another service. According to our refund policy. your situation does not meet. Hope you can understand.

Thank you for providing your contact information.
Our customer service will contact you again to provide you with timely help.

Regards,
WhiteHatBox Team

Rated 1 out of 5 stars

Unfortunately it was a big mistake that…

Unfortunately it was a big mistake that I dealt with them
Their experience is very weak in program work. One program took 7 months to work, after they promised me that it would be completed in just 3 days
I do not advise dealing with them, as they are evasive and do not bear responsibility for their mistakes and do not accept refunds in case they fail to implement the required

October 24, 2020
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Hi, sir
Thank you for your support for whitehatbox.
Can you give us more specific details about your case?
I am sorry for what happened.
Thanks for your cooperation and support, We always adhere to the principle of customer first.
Our Support System: support.whitehatbox.com

Regards,
WhiteHatBox Team

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Rated 5 out of 5 stars

Useful app with no hidden fees

I purchased their app, the good thing that they don't include hidden fees. I have used a coupon for a 20% discount. I'm pleased with what I got. I first hesitated about purchasing it but luckily I have done the right thing.

October 21, 2020
Unprompted review
Rated 5 out of 5 stars

This is hands down the best software to…

WhiteHatBox surely is something out-of-the-box! An All-rounder software at an unbelievably reasonable price! Being an influencer, it has immensely helped promote my Facebook and Instagram accounts, hereby increasing my online income and monthly revenues! Their Free SEO Software has helped generate such heavy traffic on my page which would have been impossible without… Thank you WhiteHatBox!

October 16, 2020
Unprompted review
Rated 1 out of 5 stars

Useless and unusable software

Useless and unusable software. It does not create any single text in Italian and also very difficult to use. Despite the guides, the quality of the text produced is pretty much the same as the original and really badly written, and still subject to revision over and over again. It definitely doesn't automate a process and it doesn't buy time as promised. We might as well write it yourself !!! Bad experience and money thrown away!

UPDATE AFTER YOUR ANSWER.
it is true I bought your software on July 30 and August 2 I left for the holidays (in Italy in August you go on vacation for luck !!!) and returned at the beginning of September I started trying to use your software asking precisely it's up to you how to use it given the difficulties and lack of clarity but above all the very poor results obtained in terms of texts created that must in any case be reviewed and checked over and over again to have a text worth reading (at least in Italian!). Therefore, I immediately asked you for the possibility of a refund, including two erroneously bought and never used fees for API use (Another 38 $ total!) But in response I only had refusals. Seen in a tight spot, I searched and tried Paypal to recover the money, but he agreed with you! Therefore, keep well the reason for paypal and my money ... but your software remains unused and unusable by me and I hope that for many others who have the same need as me (reworking texts in seo optics using artificial intelligence) not buy your software! If I had read all the other reviews about your software that are on different websites before, I certainly wouldn't have bought it!

October 11, 2020
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Hello sir. You purchased through PayPal the Spinner Chief 6 Ultimate Version from us on July 30, 2020.

After using the software for more than a month, you ask for a refund, saying the software is too complicated. To be precise, you requested a refund on September 2, 2020.

We have helped you. You insist on a refund, we tell you that your situation does not meet the refund policy, and then you opened a dispute in PayPal on September 7, 2020.

On October 11, 2020, PayPal closed the dispute and judged us to win the case, and then you gave us a bad review.

Then we contact you and say we can refund you half of the money, which is fair to you and to us. Although PayPal judged us to win the case, we are willing to refund half of the money to you based on the service concept of the user first. But you don't agree. You ask us to refund the full amount. We can't promise you this. After all, you have used our service for such a long time.

This is the whole process of the whole thing. We are in a sincere attitude to deal with this matter, we do not want to let you receive losses, of course, we can not do loss business ourselves, after all, we are a company, we have to support hundreds of employees.

If you think the quality of the articles rewritten by our software is not high, we are willing to help you solve this problem by adjusting the settings or improving the quality of the thesaurus.

If there is anything else, please feel free to contact us from the support page of our website: http://support.whitehatbox.com/, and we will be glad to assist you.

Regards,
WhiteHatBox Team

Rated 5 out of 5 stars

Great experience

Great experience, Loved the article spinner, it saves me a lot of time rewriting articles. Essential Could not work without it now. Cheers!

September 18, 2020
Unprompted review
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Rated 3 out of 5 stars

spotify.com was updated a week ago

spotify.com was updated a week ago, this leads to AIO cannot be used. I created a support ticket, the support team replied me that the programmer would urgently update AIO, and they told me to wait five days because this update was a bit tricky. Three days later, they sent me an email telling me that the software had been updated. Now, it is working again.
However, as one of their loyal users, I suggest that they know the news of website updates earlier than the users, and then update the software before the users can't use the software.

September 9, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t spend your cash with this mob, look else where!

Software is glitchy, always crashes. Asked for a refund after following all the advice and letting them teamview into my machine. Still not happy about that either. Upshot, no refund. Look elsewhere for your software needs.
Reading the reviews, they smack of fakery, they read the way the YouTube videos sound, if you get me.

Dear WhitehatBox

In response to your reply, I have kept my identity secret, due to fear of reprisals. My business is done with you. You had ample opportunities to make me a happy customer and you failed miserably. This is an honest review of you and your service.

I hope you can learn from this interaction and make the customer No1 and not just taking unsuspecting people’s money, thinking they are dealing with a reputable company.

It saddens me that this is the way you finally listen.

Perhaps a drop in revenue will make you reassess how you treat the people that make your business viable.

Bob

August 30, 2020
Unprompted review
WhiteHatBox logo

Reply from WhiteHatBox

Dear Bob,

First of all, I asked you which software you bought, not to revenge you, but to confirm whether the problem you said is true. If what you say is true, then we will try our best to help you solve the problem as soon as possible, and give you a good product experience. If this is understood by you as revenge, I'm really sorry.

Second, our company has always been the purpose of the customer first. Of course, maybe we are not perfect enough, which leads you to think that we are not customer-centered. We will continue to work hard to optimize our products and services and strive to make every WhiteHatBox customer use the most powerful and easy-to-use software, as well as the most intimate and fast customer service.

Third, recently, some competitors wrote bad reviews to us maliciously. I asked for your details to confirm that you are not a competitor. If you don't want to tell me the information about your purchase software on the Trustpilot website, it doesn't matter. I leave our contact information with you. You are welcome to contact us at any time. Our only purpose is to solve your problem as soon as possible so that you have a happy mood.

My Skype: live:cooperation_59
My Email: whitehatbox2019@outlook.com
Our Support System: support.whitehatbox.com

Regards,
WhiteHatBox Team



Dear Bob,

Thank you for writing a review for us.

I have confirmed with our support team many times, they all said they have no impression on you. Can you tell me more information? For example, which software did you buy? When did you pay?

If you have contacted us through the support ticket, please tell me the support ticket number.

Thanks for your cooperation.

Regards,
WhiteHatBox Team

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