Whitepages Reviews 

140
•
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ran a report. There are several inaccurate reportings. Including Alias names and Criminal backgrounds on the same person. This company will "bait" you with saying Background Report - Records found.... See more

Rated 1 out of 5 stars

DIABOLICAL! A very creative way to collect your data… have you verify it… pay them to collect and hold on to it… have other people pay to access it… create an even more intricate way to verify and cor... See more

Rated 1 out of 5 stars

These people got ahold of my debit. Never signed up and didn't know what whitepages was but a phonebook! They continuously keep trying to charge my account even after cancelling card. They charged new... See more

Rated 1 out of 5 stars

1- They show you some trash data before paying, but you get completely different data when you pay. Total rip off 2- The search is awfully slow. I've been a customer for around 2 years but after to... See more

Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(140)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Add my review to the mix of many 1 star…

Add my review to the mix of many 1 star reviews. This site rarely has the correct information... and they want you to pay for it! They have 'current' addresses for people who haven't lived at that particular address for 20 years!

March 1, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

In 2020 I paid for several background…

In 2020 I paid for several background checks and received the reports, since I knew some of the info on each person I realized lots of their info was WRONG - A few weeks later I started getting emails saying there was "NEW" information available so I paid for those updates only to discover that there was NOTHING new in the new report at all. In one 2022 report it said the 2 people I checked on that lived in the same house - still lived there even though the house was SOLD in 2020 years before that NEW info report came out. I keep getting NEW info emails on several different aspects of the reports and there has not been a Single change other then an address change from the SOLD HOUSE to a new location (Assisted Living) and now they are saying they live at the OLD address again - THEY DON'T - If the info you are emailing me about and expect payment make sure it is "NEW" not 3-4 years old and already paid for.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

I can attest that White Pages reports inaccurately

I recently discovered that White Pages is reporting that I used to live in Fort Benning, GA.

I have never lived in Fort Benning. I have never been to Fort Benning. I have never lived in Georgia. I have never been to Georgia.

I would very much like to know where White Pages obtained information that I used to live in Georgia. For that matter, I would very much like to know where White pages obtained information that I have ever even stepped foot inside of Georgia.

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. My account was hacked and they were allowed to bill $120 in background checks to my debit card. Very little help from their customer service department. Their website is not secure at all. Do not give them any info!

January 12, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scam

I was checking a number that seemed fraudulent on Witepages.com. In order to get info, I have to sign up for a temporary membership for $1. When I did the information did not give me a name or company that was assigned to the number. So, I immediately cancelled my membership. They requested information why I was cancelling. I told them and she tried to find info but could not.

Now, on Dec 24, I have a $19.99 charge on my credit card. This company does not seem to have good business practices and will scam money from you, every place they can.

Do not do bushiness with them.

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Paid for a search, but nothing was delivered

I logged in as a new member for a one time search, was charged $11.99, and received an email saying my report was ready. I logged in to the report access file, and it showed no report. Like an idiot, I repeated the process in the hope that there was an error in my first try. Same result. No report. As far as I am concerned I was scammed

December 14, 2023
Unprompted review
Rated 1 out of 5 stars

It always says it has to check my…

It always says it has to check my connection. Such baloney! What in blazes has happened to whitepages? It is completely inaccessible. Worthless. It's been giving this same message for months. I'm done. There are better and far more reliable sources out there.

December 11, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Stay clear

Stay clear, do not waste your money, information is outdated by decades. They want $$ for every little tidbit of info, and it has not been true for me. I wasted $12 bucks. Scam.

October 11, 2023
Unprompted review
Rated 1 out of 5 stars

I got duped by WP

I got duped by WP. Searched for someone I knew for background info. They claimed this person has 17 court/criminal records which is the ONLY reason I bought the report. I get the report and it’s vague! NOT 17 records more like 7. Most of the “records” were obviously other people’s, wrong names and DOBs. They trick you into thinking there’s all this JUICY information when it’s nothing!!! Bait and switch is illegal and Ill be filing a dispute with my CC.

October 6, 2023
Unprompted review
Rated 2 out of 5 stars

Difficulty in cancelling

I have started 2 Whitepages accounts. One was a one time report/charge and another was a $19.99 monthly service. After cancelling the monthly service I noticed I was still getting Whitepages charges of $19.99 monthly. After another attempt to cancel and failure I had to cancel my debit card and reported it to my bank fraud department and they confirmed that there were many monthly charges that were erroneous made by Whitepages but the bank they would refund only two months (Credit card would be better in this instance). So I called Whitepages, who refused to refund the money, not even arguing that they were legitimate, but because my Whitepages account 'was cancelled'. When I asked what they could do, could they perhaps extend my Premium service by the number of months they charged for after I stopped the service they said No because my account was cancelled. So even though the bank investigation determined the charges were invalid Whitepages was not willing to do ANYTHING.

September 24, 2023
Unprompted review
Rated 1 out of 5 stars

Their "Opt-Out" page doesn't work and…

Their "Opt-Out" page doesn't work and when I contacted them about it, they sent a automated response with the same non-working link. They profit off selling your information, enabling scammers, spam callers, and stalkers to easily access your information. This company offers nothing good to society.

September 13, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Dishonest company

Dishonest company! They use false info to get your money and then double down by trying to fool you into giving they more money on the back end.Liars and scammers!

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

I have repeatedly requested the removal…

I have repeatedly requested the removal of my information from this site. I have tried the opt-out page and customer support and have received no assistance or even acknowledgment of the request. What I do get is an offer to buy their premium service, which will never happen if they cannot even honor several requests involving removing private information. I have someone I know trying to harass me by trying the addresses and phone numbers showing up on this site. They need to respond to these requests quickly for the sake of safety. I cannot recommend using their services or paying them any money.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

604-777-4210

604-777-4210
I received a call from this number.
They are from Telus and the provide me best services and reduce my bill.
I'm very happy to avail this offer.

April 12, 2023
Unprompted review
Advertisement
Rated 3 out of 5 stars

Always liked this company

Always liked this company. Used to recommend, have had a monthly subscription for years. Had been great help with my ancestry work. Now - 20 minutes to try to get help on their site (used to be seconds and turnkey)spiffy, fancier website more linked in staff with bios, new come-ons to upgrade if you can't get service with your already existing account BUT not a single useful help number on their site - help is a referral to prepackaged, vetted articles. Get human had an email address from them - wow - too bad...

April 11, 2023
Unprompted review
Rated 5 out of 5 stars

6047774210

6047774210
Such a great service provider company.
Telus is a number one network in all over the Canada

April 11, 2023
Unprompted review
Rated 1 out of 5 stars

It was not clear at all that the $4.99…

It was not clear at all that the $4.99 for a month was for 20 searches. Hit 20 in a day (of course) and was offered 80 more for $22 more. I was looking for old classmates for a high school reunion. Unfortunately, had used up first 20 searches verifying what I'd found on other free sites. Save your money and go with the free sites. WHITEPAGES should make it very clear that it is limiting to 20 searches in a month. SHADY!

February 9, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look