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Rated 4 out of 5 stars

First time I’ve used product very good to use and workability down side was massive price increase £45 overnight your company really knows how to take advantage of current virus situation so I shall n... See more

Rated 1 out of 5 stars

This price has near doubled in 12 months. and I’m yet to receive a vat receipt. 3 pallets bought. Not fake account on trust pilot! These people rang me on Easter Sunday 2020. Asking I removed the... See more

Company replied

Rated 2 out of 5 stars

I have only given you a 2 as you have failed to get back to me regarding the complaint about my last order having holes in the bags and one bag that I couldn't use.

Rated 4 out of 5 stars

Only thing that lets the service down is that we never receive VAT invoices for purchases, even when chased.

Company replied

Company details

  1. Construction & Manufacturing

Information provided by various external sources

White Star Cement is an independent British cement company with a combined experience of 30 yrs in the cement industry.


Contact info

3.1

Average

TrustScore 3 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Cashing in again on covid!

This price has near doubled in 12 months. and I’m yet to receive a vat receipt. 3 pallets bought.
Not fake account on trust pilot! These people rang me on Easter Sunday 2020. Asking I removed the last review and then they would honer the pre Easter 2020 price on future orders. However after removing the review no contact from them. This is a true review based upon my experience with this company. £6 a bag up £3 in 18months. I can add the photos later to this review! I’m sure the lady who rang ranting on Easter Sunday recalls the conversation.
Update!
3.15 pm 1/6/2021. Just had an irate female call my personal mobile phone. Shouting and swearing. How has this person acquired my number to call me and abuse me for my honest review? It would seem I’ve touched a nerve here given the abuse down the phone. I’ll be reviewing this company across all media. Disgusting behaviour. You were going to honour the original price but failed to reply to my messages. Now it’s hiked up again. Hence this honest review, I’ve still had no vat invoice to date.
Check my profile picture! I’ve also reported your threatening phone calls to trust pilot.

July 1, 2021
Unprompted review
White Star Cement logo

Reply from White Star Cement

Hi 'Freakgamer' you have deliberately set up a Trust pilot account to leave us a 1 star review and also used a fake name. We will be reporting this an unverified review with Trustpilot as this name has not been used to order any cement from our website or over the phone.

Rated 4 out of 5 stars

No vat invoice provided

Only thing that lets the service down is that we never receive VAT invoices for purchases, even when chased.

March 16, 2021
White Star Cement logo

Reply from White Star Cement

Hi Martin, Apologies, this has not been working. We have been experiencing a few technical issues regarding this and I am very pleased to say this is now working. Many thanks, Amy - White Star Cement.

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Rated 5 out of 5 stars

Easy to order delivery on time and…

Easy to order delivery on time and helpful and friendly people

March 14, 2021
White Star Cement logo

Reply from White Star Cement

Hi James, thank you very much for the 5 -Star Review! This made our day here at White Star Cement. Many thanks, Amy

Rated 1 out of 5 stars

I’ve not received my cement yet I’ve…

I’ve not received my cement yet I’ve rung twice left msgs no reply it’s now been 8 days since I ordered on what is ment to be 3-5 day delivery you’ve already hiked the price up from £190 to £246 and I’m a regular customer 🤷🏼‍♂️

October 24, 2020
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Rated 5 out of 5 stars

Great company service product

Great company service product, cement arrived in three days, the cement mixes great, and is strong so you can mix it weaker than general other cements, even the bags are good design no lumps in as normally found elsewhere, cant think of one bad thing about this company, hope it goes far it deserves to.

May 12, 2020
Unprompted review
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