Akela Pet Foods Ltd Reviews 3,299

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting benefits such as improved health, shiny coats, and better digestion for their pets. The delivery service is frequently highlighted as speedy, reliable, and often arriving sooner than expected, making the ordering process convenient and hassle-free. Many people appreciate the variety of products, including different flavors and kibble sizes, and find the website easy to navigate for making selections. Reviewers also commend the helpful and friendly staff, and the overall excellent service, with some noting the ease of reordering and good communication. However, some customers expressed dissatisfaction with recent product changes, particularly the inclusion of high-dose joint supplements without consultation and concerns about the quality disclosure of these additions. There were also complaints about a significant price increase and the removal of free delivery, as well as issues with a specific delivery company. A few other people also felt that the new recipe had lost beneficial ingredients and that the company's handling of a quality control issue with rancid food was deeply disappointing, leading to a loss of confidence in the brand.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting that the food is of very... See more

Quality

Customers consistently note positive experiences with quality, praising the products as high-end and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency.... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and calling it brilliant... See more

Order

Reviewers consistently express satisfaction with the ordering process, highlighting its ease and convenience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website, easy to navigate and make your selections, fantastic product range for cats and dogs all natural products. Discounts for bulk buying and lots of choice, next day delivery and it really... See more

Rated 5 out of 5 stars

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars

I've used Akela for many years , tried other dog foods but always came back , gives my dogs shiny coats , bright eyes lots of vitality everything they need to be happy and healthy. I order on line a... See more

Rated 5 out of 5 stars

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noti... See more


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Frozen Food Manufacturer
  4. Pet Store
  5. Pet Supply Store
  6. Vitamin and Supplements Store

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product, in quality and delivery.
Always a personal service if information required or quick posting needed.

May 21, 2025
Rated 5 out of 5 stars

Fab company

Easy website to use, easy to reorder. Have now set up a subscription and that was easy to do too! Delivery came bang on time. Packaged really well. Great communication. Top marks all round as always. Highly recommend.

May 20, 2025
Rated 5 out of 5 stars

I was looking for a very good food for…

I was looking for a very good food for my new puppy and this stood out as far as kibble is concerned and the mix of meat/fish to veg and fruit. My 13 week old pup loves all the flavours and appears to be thriving on them.
I was also pleasantly surprised by the price in comparison to other frog kibble.

May 20, 2025
Rated 5 out of 5 stars

No more upset stomach

My dog constantly had an upset stomach when I fed him the standard dog foods that are available from the supermarkets. I changed to Akela Wholeprey and he's not had a problem since. His coat is shiny and he thrives on it

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great food

Great food . My dog is 7 and has been on akela since a puppy. When he goes for his annual check up at the vets they always say what good condition his coat and bones are in.

May 19, 2025
Rated 5 out of 5 stars

My dog was allergic to her few dog food…

My dog was allergic to her few dog food so I went on the 'all about dog food' website to get a better idea of what I was feeding her and honestly it was a shock. The most famous brands, even the expensive ones, were full of stuff dogs don't need and can even be detrimental. So I searched for a brand that scored well on ingredients whilst also being affordable. That's where I found Akela Wholeprey. My girl has been on this food for a few years now and her itch allergy went. She's 12 (cocker spaniel X golden retriever) and doing well. She still comes camping and long walks, sniffing and digging, swimming and lounging about :) .. the company is fast on delivery too ... Thanks Akela :)

May 18, 2025

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