Akela Pet Foods Ltd Reviews 3,298

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the positive impact on their pets' health, coats, and digestion. Many appreciate the wide range of products available, the ease of ordering, and the consistently fast and reliable delivery service. The company's customer service is also frequently highlighted for being helpful and friendly. However, some customers expressed dissatisfaction with recent changes to the product recipe, specifically the unconsulted inclusion of high-dose joint supplements and the removal of certain ingredients, which they felt undermined their control over their pets' nutrition and veterinary advice.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting that their dogs are... See more

Quality

Clients share positive opinions on quality, frequently highlighting the high quality of products, with some... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and convenience. Many reviewers... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website, easy to navigate and make your selections, fantastic product range for cats and dogs all natural products. Discounts for bulk buying and lots of choice, next day delivery and it really... See more

Rated 5 out of 5 stars

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars

I've used Akela for many years , tried other dog foods but always came back , gives my dogs shiny coats , bright eyes lots of vitality everything they need to be happy and healthy. I order on line a... See more

Rated 5 out of 5 stars

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noti... See more


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Frozen Food Manufacturer
  4. Pet Store
  5. Pet Supply Store
  6. Vitamin and Supplements Store

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This food was recommended by our…

This food was recommended by our breeder and to be honest, after doing a load of research on the nutritional value of all dry foods to feed a returned dog who had been fed raw and turned her nose up at all dry food, I didn't even look at Akela's content. The (excellent) breeder approved and Maggie dog liked it. It was only when it stopped being available on Amazon, I decided to have a look at the ingredients - appears to be the best dry food on the market for nutritional value! I ordered directly from the company, and it arrived the next day! (Had to wait a week with Amazon). Brilliant dog food and both dogs love it.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality food

MyLo a cookapoo he have akela since 18 months now he 7 years old. Akela gave a lot benefits to his skins and his healthy. Small down side his it’s soft poo but I just add extra fibre.

June 24, 2025
Rated 5 out of 5 stars

Great dog food! Great treats!

My last dog loved Akela kibble and I've recently got a puppy and she loves the puppy chicken 80:20 kibble! It's great that Akela do sample packs for your dog to try. They also do a vast range of dog treats too!
I love that you can actually speak to a real person on the phone if you need any advice. They're pleasant and very helpful!

June 23, 2025
Rated 5 out of 5 stars

A great UK dog food company- Top quality

A great UK company with extremely high quality dog foods. We were originally recommended Akela by another dog walker and since switching from big company owned brand to Akela have never looked back. Wouldn’t use anything else from now on.

June 20, 2025
Rated 5 out of 5 stars

Picky toy poodle loves Akela Suffolk Dog

My picky toy poodle won't eat most kibbles. But loves Akela Suffolk duck. The small kibbles are a good size for him. He has been on Akela since he was 5 months old; he is now 2 years old.
Service is superfast, despite our location in Ireland.
Will continue to repurchase

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and speedy - they genuinely care

I have only been using Akela for a relatively short period of time. I have found the delivery service to be excellent, I found their advice to be supportive and bespoke to my Dog.
Jean is genuinely helpful, knowledgeable and genuinely cares for her customers and of course the end customer who is my beloved lab.

June 18, 2025
Rated 5 out of 5 stars

Top Marks

Really easy to reorder and quick delivery as advised. My slightly fussy Labrador really seems to enjoy the free-range chicken so very happy to continue ordering Akela.

June 17, 2025
Rated 5 out of 5 stars

Great product

Great product, in quality and delivery.
Always a personal service if information required or quick posting needed.

May 21, 2025

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