WiAutomation Reviews 

Reply from WiAutomation

Jun 23, 2025

Dear Customer,

We are truly sorry to learn about the issue with your order and fully understand the inconvenience this may have caused.
Our goal is to ship every order promptly. Unfortunately, delays can occasionally occur, and we sincerely apologize for that.

In your case, part of the order was ready for shipment, which is why we offered a partial shipment at no additional cost. The remaining items were temporarily held back due to checks on some shipments.

To avoid further delays, we considered it appropriate to proceed with a first partial shipment at our expenses, after a delay of a couple of business days.

Please note that the complete cancellation of the order,including items already prepared for shipping,incurs handling costs, as outlined in our terms of sale.

That said, we are always open to dialogue and committed to finding a agreeable solution; for this reason, a member of our Customer Service team will be in touch with you shortly to provide any necessary assistance.

Thank you for your understanding

Paola

Reply from WiAutomation

Jun 20, 2025

Dear Customer,

We kindly ask you to provide us with an order reference that can help us understand what happened with your order.

First of all, we would like to clarify that if, for any reason, it is not possible to fulfill an order under the original conditions, a refund is of course both possible and necessary.

What we are offering is simply a commercial proposal: instead of a refund, we provide a store credit with an additional discount to be used on a future purchase. Naturally, if this is not of interest to you, a full refund will be issued.

We are sorry to hear that you consider us "cheaters." WiAutomation is a serious and reputable company, and we are committed to ensuring that the products we supply are of excellent quality. Therefore, if we detect a defect, damage, or any condition that differs from what was expected, we always communicate it promptly

With that said, we await your response with an order reference so that we can carefully assess the matter.

Best regards,
Paola

Reply from WiAutomation

Jun 19, 2025

Dear Alex,
We truly regret to hear about your disappointment.

However, we would like to clarify our position, as we respectfully disagree with your statement.

As clearly communicated and stated on our website, items marked as “In Stock” require collection and transfer to our central hub before they can be shipped via express courier. For this reason, the standard lead time is between 1 and 10 business days, depending on logistics timing.

" The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days."

Your order was promptly processed upon receipt of payment. The units were immediately reserved for you and dispatched toward our logistics hub.
Based on this and in accordance with our Terms and Conditions—which were accepted at the time of your order—we were unable to approve your cancellation request, as the logistics process was already underway.

For future reference, we would like to remind you that it’s always possible to check lead times in advance by requesting a quote through the “Quick Quote” section on our website or by emailing us at quote@wiautomation.com.

We understand this situation may not be ideal from your perspective, and we truly regret any frustration caused. However, as a professional company, we must adhere to our policy once an order has been confirmed.

Please rest assured that we remain at your complete disposal for any further clarification or support you may need.

Kind regards,

Reply from WiAutomation

May 22, 2025

Dear Tim,
We are truly sorry to hear about your disappointment and appreciate the opportunity to clarify a few important points.

As an Italian company operating with multiple warehouses across different locations, our logistics process requires that products be collected and delivered to our main Italian facility before being shipped to the customer. For this reason, as stated on our website, the standard lead time for items in stock may vary from 1 to 10 business days.

In your case, the order was promptly processed upon receipt of payment. The material was immediately reserved for you and already in transit to our logistics hub. While we make every effort to respect our standard lead times, occasional delays during transit can unfortunately occur and are beyond our direct control.

Although the order was already in process and, in line with our company policy, could no longer be canceled at that stage, we offered a discount, which we regret was declined. In an additional effort to support you, we also proposed a cancellation option subject to a penalty fee, as outlined in our standard procedures.

We sincerely understand that this may not be the outcome you were hoping for, but we are required to follow our established policy in such circumstances.

That said, we will personally reach out to you to try and find a mutually satisfactory solution, while still respecting our practices.

Thank you for your understanding and continued trust.

Warm regards,
Anna

Reply from WiAutomation

Updated May 9, 2025

Dear A&M Stone Ltd.,
After further investigation, we were able to identify your order and would like to clarify the situation to ensure full transparency.

Initially, you requested to cancel the order after it had already been processed and scheduled for shipment. Despite this, and in the interest of customer satisfaction, we showed flexibility by offering the possibility of a partial refund and invited you to provide details of the correct item you wished to order for further evaluation.

Subsequently, you claimed the transaction was unauthorized, even though all billing and contact details matched those provided during the order, and you had previously acknowledged placing it.

We wish to emphasize that WiAutomation is a well-established and professional company, with many years of experience in the industrial automation field. We stand by the integrity of our operations and the satisfaction of our global customer base.

We strongly refute any defamatory claims that appear to be based on dissatisfaction with the terms and conditions clearly presented and agreed upon at the time of purchase. These terms form the basis of a valid and binding sales contract.

A member of our customer service team will be in touch shortly to assist you further and help find a resolution.

Best regards,
Maria

Reply from WiAutomation

May 2, 2025

Dear Customer,
We’re truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that our standard shipping time for in-stock items is between 1 to 10 working days.

This information, along with our order cancellation policy, is clearly outlined in our Shipping and Delivery section and Terms and Conditions, which are accepted at checkout.

In your case, the order was already being processed and scheduled for shipment within this timeframe, which is why cancellation was no longer feasible.

Nonetheless, to offer flexibility, we proposed a partial refund in line with our policies, which state that cancellations are evaluated on a case-by-case basis once order preparation begins.

"3 - AVAILABILITY AND CANCELLATION OF THE ORDER
In cases where the conditions for cancellation referred to in the previous points do not apply, a cancellation may still be requested by the customer, subject to confirmation by Parcop S.r.l., with the following deductions: (i) administrative management fee, (ii) cost of purchasing back-order components, (iii) transport costs, (iv) customs charges, (v) collection and currency exchange fees already borne by Parcop S.r.l. in relation to the canceled order, and possibly an additional penalty equal to 40% of the product's value, plus further reductions if the goods are returned in a condition different from that in which they were sold..."


https://us.wiautomation.com/termini-e-condizioni-di-uso

Our customer service team worked to clarify these steps, and your final decision was to proceed with the shipment.

We remain committed to improving our service and dispatch times, at the same time, we encourage reviewing our terms prior to placing an order, as they are presented and agreed upon during checkout.

We appreciate your understanding and are always available to discuss any further concerns directly.

Kind regards,
Maria – Customer Support
WiAutomation