ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered w... See more
Company replied
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Review summary
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I used WiAutomation several times in the past. I purchased Siemens part at very competitive pricing. Everything in the purchase and shipping process is working very well. I would always buy Siemens... See more
Great pricing and stock availability - takes a little longer to arrive than others because of european shipping but the price is worth the wait
Company replied
Update: got a call from the company, they explained they have to ship between warehouses and shipping outside of EU takes longer etc. I still feel it's disingenuous and a note at che... See more
Company replied
Company details
Written by the company
WiAutomation is your ultimate gateway to a comprehensive range of industrial automation components, offering solutions that cater to a wide spectrum of automation needs. As a trusted worldwide reseller in the field of industrial automation, we provide an extensive selection of high-quality parts from leading brands like Siemens, Schneider, ABB, Omron, Phoenix, Yaskawa, Mitsubishi, Sick, Festo, Eaton and others. Whether you are looking for new, reconditioned, or even hard-to-find and obsolete automation parts, our platform, www.wiautomation.com, ensures easy and convenient access to everything you need to keep your industrial systems running efficiently. We pride ourselves on delivering exceptional customer service with dedicated support, competitive pricing, a 6/12 months warranty, simple return processes and exclusive discounts for our valued clients. At WiAutomation, we understand the importance of reliable automation solutions in maintaining seamless industrial operations. Whether you are upgrading, maintaining, or repairing, trust WiAutomation to provide the best automation parts for your project, ensuring smooth functionality and continuous productivity in the industrial automation landscape.
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Quick Solutions and 6/12 months Warranty
Contact info
Via Filomarino III traversa n.13, 80070, Monte di Procida, Italy
- +0287189814
- info@wiautomation.com
- wiautomation.com
4.0
Great
1K reviews
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Issues with Stock Accuracy and Communication – Mixed Experience with WiAutomation
First of all, their stock availability information is not up to date. I only found out that the items I had ordered and paid for were not actually available after receiving an email post-purchase. I was then offered refurbished units at a “discount” — which turned out to be merely the price difference between new and refurbished products. In the end, I received double the initially offered refund amount.
Secondly, after agreeing to the refurbished units and receiving the order confirmation and package, one unit was missing. Only after I inquired did I learn that the “last unit” they had was damaged and no replacements were available. Again, this information was not proactively communicated by WiAutomation.
On a positive note, their customer service replies are prompt, and refunds are processed quickly.
August 11, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We are sorry to hear that you had a negative experience with our company.
To help you and better understand what happened, we kindly ask you to provide us with an order reference or your email address/phone number.
A customer service representative will assist you as soon as possible.
Kind regards,
Sasha
BEWARE of Fraud Activities
It's been truly disappointing customer service and orders handling experience, we've experienced this twice and we don't recommend ordering from wiautomation.
We placed an order on 25Jul based on a personalized quote, all items were listed in-stock and lead time was quoted between 1 to 10 days max. We made the payment and received order confirmation the same day.
On 28Jul, we requested shipping information to make sure our order is well planned for, then we received wiautomation response on 29Jul "the lead time for the items listed "in stock" on our webpage may vary from 1 to 10 business days". We checked back again on the 30Jul, and got responded on the 31Jul that the main item on our order is not in-stock and the new lead time is further 2-3 weeks, which was disappointing, but we tried to cope with it.
Given the new lead time, we requested to receive the available items asap and get the late item shipped separately upon its receipt, however wiautomation responded that in this case we MUST pay an extra shipping amount (literally more than the original shipping price on the entire order) just to receive the available items on time, which was truly disappointing as it is none of our fault to pay the additional cost or to have all items delayed awaiting for the long lead item.
On 31Jul, we requested improvement on the backordered item’s lead time, and reconsideration of the split shipment cost, which wiautomation has not helped by any. As a result, we requested the cancellation of the long lead item as we can’t afford the wait, and requested the ETA delivery and tracking information for the remaining items.
Surprisingly, wiautomation responded on 4Aug and advised that the current lead time for the remaining items will be 10-days starting 4-Aug, which we strongly rejected as this is taking us to square zero. At that point, we completely lost our confidence in their support and customer satisfaction/experience, therefore we had to request the cancellation of the entire order as we can’t wait further.
On 5Aug, wiautomation responded to our cancellation request that the order has been processed and is in an advanced stage that can’t be cancelled unless we pay 40% restocking fees. We absolutely consider this a fraud and will have our buyer protection against them to receive a full refund, however we wanted the other customers to BEWARE.
August 5, 2025
Unprompted review
Reply from WiAutomation
Dear Zayed,
We are sorry to hear about your dissatisfaction regarding the order you placed with us.
We are committed to offering our customers the most efficient service possible, while maintaining high-quality standards and adhering to our policies, which are necessary to safeguard our business.
Unfortunately, our products are subject to priority sales, and our website is active 24/7. For this reason, it may happen that quoted products become unavailable after a quote has been issued. We sincerely regret this inconvenience.
However, in such cases as with your order we promptly inform our customers and await their confirmation before proceeding.
Once an order is confirmed and processed by our team, the goods are moved and certain additional costs may be incurred. We always wait for the customer's confirmation before proceeding, and after receiving your confirmation, your order was processed accordingly.
Therefore, additional costs were incurred, which, in the case of cancellation of processed items and/or orders, are deducted from the refund.
Please note that, upon placing an order, our customers pay for a single shipment. If additional shipments are requested or required, the shipping cost will inevitably change accordingly.
Our actions aim to provide fast and practical support, and we are sorry if our policies did not meet your expectations.
Thanks to your kind cooperation, we are now working towards a quick resolution that meets your needs, and we hope you will appreciate our efforts.
Martina
Refused to cancel delayed order, unacceptable customer service
I placed an order with WiAutomation on July 15th from the UK. After several days without a shipping update, I requested to cancel the order. Despite the fact that the goods had not shipped and were still in transit between their own warehouses, the company refused to cancel or refund the order.
They admitted in writing (on July 21st and July 31st) that the items had not yet reached their main facility and were delayed due to internal logistics, customs, or strikes. Yet they continue to claim that the order is "already processed" and therefore not eligible for cancellation—even though no delivery has taken place and no tracking number was ever issued.
This is not how a reputable international seller should operate. Their own terms claim stock items ship within 7–10 business days, but as of July 31st (over 2 weeks later), I still have nothing. They’ve ignored my valid cancellation request and have delayed repeatedly without resolution.
If you're ordering from outside there country, be extremely cautious. Their refusal to cancel an unshipped order and lack of accountability for delays is unacceptable.
July 31, 2025
Unprompted review
Reply from WiAutomation
Dear Jamal,
Thank you for your message.
Please note that cancellation requests are evaluated on a case-by-case basis.
At the time of your request, the order was only delayed by 2 days, and the goods were already en route to our logistics center. For this reason, cancellation could not be approved at that stage.
Kindly be informed that we operate through a centralized system, with several warehouses located abroad. Products are first transferred from these warehouses to our main logistics hub, from which we then ship directly to our customers.
As outlined in our Terms & Conditions, this process may take between 1 to 10 business days. Delays during transit may occasionally occur, and we strive to minimize them wherever possible.
That said, we are currently re-evaluating your case internally to see what can be done in this particular situation. We will provide you with an update shortly.
Thank you for your understanding and patience.
Best regards,
Bought a NVIDIA Graphics card from the…
Bought a NVIDIA Graphics card from the website.
The amount billed on the invoice vs the amount charged to my Credit card is different. Credit card reflects a higher price, not sure why.
I also had to pay additional $150 of taxes when collecting from DHL.
Now the retail price for the graphics card listed on the website has dropped by $300.
In total, i paid... an extra of... > $500. :(
Oh well, this graphics card is very difficult to locate in my country. Well, i guess this is the extra fees for obtaining it.
July 31, 2025
Unprompted review
I felt that there was a great lag in…
I did not have a good experience with this company. After some time they did resolve my issues after a 1 star review. This is the reason I am changing my review status. I will still not use their services in the future.
July 22, 2025
Unprompted review
Reply from WiAutomation
Dear John,
thanks for your message.
We would like to clarify that we have consistently responded to all of your emails and chat inquiries and have assessed your case to the best of our ability, in accordance with our company standards.
As clearly stated during the ordering process and in our Terms and Conditions, shipping times for our products range between 1 and 10 business days. This was communicated from the beginning.
" The approximate delivery time for goods in "In Stock" status is usually 1 to 10 business days."
In an effort to find a solution, we even approved your cancellation request under our cancellation procedures. However, we regret that there has not been full cooperation between the parties during this process.
We sincerely hope we can collaborate more effectively in the future, always based on the terms of the agreement established at the time of order.
Please don’t hesitate to reach out if you need further assistance.
Best regards,
Sasha
Misinformation" and "fraudulence
IF the delivery is supposed to be within 7-10 days WORKING DAYS , you should have mentioned that, NOT after placing the order and making the payment.
Even though its been more than aforementioned days ,we have crossed 2 weeks of working days and you still cant provide any update , not a tracking number nor any corresponding documents.
Today marks the 20th day after payment confirmation CHIARA.
DO YOU STIL HAVE ANY UPDATE ?
July 3, 2025
Unprompted review
Reply from WiAutomation
Dear Irfan,
We are genuinely sorry to read your review and regret that your experience with us has not met your expectations.
Regarding your order, we would like to clarify that it is currently undergoing random customs checks during transit from our warehouse to our logistics hub in Switzerland. Unfortunately, customs procedures are beyond our direct control and may occasionally cause unforeseen delays.
Please rest assured that our team is in constant contact with the customs authorities to expedite the process as much as possible. As soon as the goods are cleared, they will be immediately dispatched to your address, and we will provide you with the related tracking number.
We would also like to point out that the estimated lead time you accepted was 7–10 working days. As of today, 14 working days have passed, meaning the delay is currently 4 working days, not 20 as indicated.
We sincerely apologize for any inconvenience. One of our operators will contact you shortly to provide updates and assist you further.
Best regards,
Chiara
Not bad this time
July 22, 2025
Unprompted review
Reply from WiAutomation
Dear Amina Siraj,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear Muhammed Ismail,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear Shoaif,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Reply from WiAutomation
Dear True Indian,
Thank you for your feedback.
However, after thoroughly checking our records, we found no trace of any interaction or transaction linked to your name or details.
We would like to respectfully point out that we have never had any contact with you, and therefore, we are unable to verify the experience described in your review.
For this reason, we must express our disagreement with the content of your message, as it does not reflect any event or service related to our company.
If you believe this is an error or if there has been a misunderstanding, we would appreciate it if you could contact us directly so we can clarify the situation.
Best regards,
Item ordered on 1st July delayed for 3 weeks
ordered an item on 1st July. The said item was in stock at the time of order. Expected the item t be shipped out within 1-2 days (my mistake). Later on read that "in stock" items will be delivered within 7-10 working days. It was 3 weeks and still the material was not shipped (reason given was delay in receipt of material from warehouse)
Update: The customer service team took note and urgent action. Material shipped out on Jul 22nd.
July 21, 2025
Reply from WiAutomation
Dear Naveen,
We sincerely regret the delay you are experiencing with your order. As communicated by our customer service team, the standard shipping schedule was unexpectedly affected due to a slowdown in the transit of goods.
The original lead time was estimated at 7–10 working days, however, this has unfortunately been extended due to a rescheduled arrival at our central hub.
That said, we fully understand your frustration and assure you that your order is being closely monitored. We are doing everything we can to expedite its processing and ensure that it reaches you as soon as possible, including prioritizing it for express delivery upon arrival.
Please rest assured that your concerns have been heard and are being taken seriously by our support team. One of our representatives will follow up with you shortly to provide the necessary assistance and offer an alternative solution, should you wish to consider one.
We truly appreciate your patience and understanding.
Kind regards,
Always helping me great prices and if i…
Always helping me great prices and if i ask for an urgent quote comes back very quickly
July 8, 2025
During an urgent maintenance job for an…
During an urgent maintenance job for an international client, we needed a reliable and fast supplier. After a quick search, we turned to WiAutomation and I must say they exceeded expectations: they managed to deliver the materials ahead of schedule, helping us resolve a very critical situation. Since then, I consider them a trusted partner.
July 12, 2025
Unprompted review
Bad experience
Bad experience. The first time I ordered on the site for a major client, it said "available." However, after placing the order, I immediately received an automatic email stating "delivery in 5-7 days." I waited much longer, and after several reminders, they told me the item had arrived at their logistics center "destroyed," so I would have to wait another 7 days for delivery.
When I asked for proof and photos of the "destroyed" material, I was told they no longer had it and it had been disposed of. I find this behavior to be unscrupulous and unreliable.
Today, after 11 days, I find myself without an order and with a disappointed customer.
Never again.
July 11, 2025
Unprompted review
Reply from WiAutomation
Dear customer,
We would like to express our sincere apologies for the inconvenience that has occurred with your order.
Today, on the seventh working day as initially estimated, the item unfortunately arrived damaged. While such incidents are rare, they can unfortunately happen during transit. In this case, an entire pallet was damaged, and therefore we were unable to provide detailed photos. We have already opened a formal complaint with the courier to investigate the incident.
We fully understand that this situation is not your fault, but ours, and we take full responsibility. As a first step, we have worked to identify alternative and rapid solutions for you, and we are pleased to inform you that we have found a replacement available within 3–5 working days (not 7 working days).
Please rest assured that we did everything possible to monitor your order and keep you informed throughout the process. Unfortunately, the damage occurred in transit and was not detectable in advance.
We appreciate your patience and understanding, and we remain at your full disposal should you wish to proceed with the new solution or have any questions.
Kind regards,
Sasha
Very bad experience. Never again!
Item was advertised as NEW and ready to ship on website. Turned out to be unavailable and offered a refurbished one with a dicount. I accepted. It took about a full week before they shipped it. I received the item more than 1 month later. I tried to get a refund for the shippng fees but was denied. I'll never order from them again.
July 3, 2025
Unprompted review
Reply from WiAutomation
Dear Customer,
We sincerely regret the delay you experienced with your order and truly apologize for the inconvenience caused.
Firstly, we would like to clarify that the unavailability of the new product was due to a discrepancy in our inventory, which can occur during periods of high demand and simultaneous purchases on our website. As soon as we became aware of the issue, we actively looked for an alternative solution that could meet your needs and offered a refurbished item at a discounted price.
Additionally, once your order was shipped, we were unfortunately unaware of the scale of the DHL strike affecting deliveries in Canada. Although we made every effort to expedite the process by contacting the courier, the situation was beyond both our and their control.
We immediately filed a refund request with DHL on your behalf, which was regrettably denied, as they did not take responsibility for the delay. That said, we fully understand your frustration and sincerely apologize for the inconvenience this has caused. We are committed to taking responsibility and resolving this matter to your satisfaction. Our customer service team will be in touch with you shortly to offer assistance.
Thank you for your understanding and patience. We hope to have the opportunity to restore your trust and serve you again in the future.
Kind regards,
Maria
Good experience
Good price, great communications updating status of delivery.
Item very well packaged.
June 26, 2025
Good service Fast Delivery
Ordered item reached in 5days. Ordered and received part number are same.
June 26, 2025
Great Customer Service
Great Customer Service Support! Martina did an amazing job of providing the help I needed… Look forward to doing business with them again.
June 17, 2025
Fast delivery
June 18, 2025
Avoid if possible
The website misleads you into believing that it's an Australian supplier but you will be charged importation fees by customs AFTER items are shipped. This is not clear when you checkout and pay, it's only alluded to in the shipping t&c. We feel we've been mislead and scammed by a suppier proporting to be an Australian supplier who is misleadingly advertising full cost pricing on it's website, and not clearly indicating that items will be imported and subject to addtional charges, which for us was an addtional 16%.
Also took 13days to ship the item that was 'in stock'.
June 24, 2025
Unprompted review
Reply from WiAutomation
Dear Alan,
Thank you for your feedback, which gives us the opportunity to clarify some important aspects of our service.
WiAutomation is a reliable and professional supplier of industrial automation products, with two operational offices: one in Italy and one in Switzerland. We operate transparently providing our customers with all the necessary information when placing an order.
We would like to remind you that, as clearly stated in our Terms & Conditions, which customers are required to read before completing a purchase, any customs duties or import taxes are applied after shipment, as they depend on the country of destination; in your case, Australia. This is standard procedure in international trade.
This information is clearly stated on our website (page: Parcop S.r.l. - WiAutomation 2025
VAT 08668021218
Via Filomarino III Traversa 13, 80070 Monte di Procida, Napoli (IT)
), and it is also included in the proforma invoice, which provides all order details, including our full company information.
Additionally, our website features an international interface that automatically displays prices in the local currency based on the user's location. In your case, the prices were shown in AUD.
We place great importance on clarity and transparency, It is the customer's responsibility to verify key details before proceeding with a purchase, especially with regard to tax or customs implications.
We remain at your disposal for any further clarification and thank you again for the opportunity to explain our operations more thoroughly
Kind regards,
Paola
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