Wicker Warehouse Reviews 4,514

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products, which are often described as sturdy, well-built, and beautiful. Customers frequently highlight the excellent service, noting the helpfulness and pleasant demeanor of the staff, who provide personalized assistance with orders and selections. The delivery service is also highly regarded, with many reporting prompt arrivals, careful packaging, and items arriving in perfect condition, often sooner than expected. However, some customers experienced issues with delivery, including items being left in the rain or delays, and a few noted problems with product quality, such as defects or incorrect items being shipped. There were also instances where the color of the product did not match expectations, or the packaging was in poor condition upon arrival.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick shipment and timely... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, kind, and patient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more

Company replied

Rated 5 out of 5 stars

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more

Company replied

Rated 5 out of 5 stars

Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more

Company replied


Company details

  1. #2 of 31 best companies in Outdoor Furniture Store

About Wicker Warehouse

Written by the company

About Wicker Warehouse

In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

Great customer service. Able to reach a live knowledgeable person. arrived on time. excellent quality.

June 24, 2025
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Reply from Wicker Warehouse

Hi Marilyn---glad you are happy. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Great furniture and service

Smooth and completely satisfactory transaction. Furniture is beautiful, so happy I found this place!

June 6, 2025
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Reply from Wicker Warehouse

Hi Kathy----thank you for your very kind review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

The whole experience has been…

The whole experience has been wonderful. User friendly site to shop and checkout. Chairs came very well packaged and such amazing quality.

June 22, 2025
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Reply from Wicker Warehouse

Hi Brooke--very happy things went well. Thank you for your review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Professional delivery

Professional delivery, courteous and professional. Furniture is gorgeous.
Mom is so happy. Thank you!

June 9, 2025
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Reply from Wicker Warehouse

Hi Barb--if Mom is happy we all are! Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

I could never ask for better service…

I could never ask for better service and assistance with my purchase. Gail especially toke the time to make my transaction smooth and painless.
Highly recommend the products and the service that is given by this company

June 18, 2025
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Reply from Wicker Warehouse

Hi Gary--thank you for your review & thank you for your order. Very nice of you to mention Gail.

Rated 5 out of 5 stars

Love their furniture and will buy…

Love their furniture and will buy again. The outdoor furniture we purchased is very well made for the price.

June 5, 2025
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Reply from Wicker Warehouse

Hi Kip--thank you for your review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Outstanding customer service !!!

Outstanding customer service !!!
Excellant quality in manufacturing !!!
Top notch white glove service !!!

June 5, 2025
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Reply from Wicker Warehouse

Hi Don---thank you for your very nice review & thank you for your order. Please enjoy your furniture.

Rated 5 out of 5 stars

Great experience!

Good selection and fair pricing. They were very helpful on the phone and accommodating by sending me several sets of fabric samples. Once I placed my order the communication and delivery was great!

June 16, 2025
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Reply from Wicker Warehouse

Hi Kathy--thank you for your very kind review & thank you for your order. We are glad you are pleased.

Rated 5 out of 5 stars

This wicker planter is beautiful

This wicker planter is beautiful, very well crafted and excellent quality

May 29, 2025
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Reply from Wicker Warehouse

Hi Donna--we love these planters too and have some in our homes. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

A fun and rewarding shopping experience.

The people that I worked with were fun, helpful, kind and very patient as I navigated through the decisions I needed to make. Any confusion was of my own making. I'm very happy with my patio set. It was worth the wait. Such lovely furniture.

June 9, 2025
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Reply from Wicker Warehouse

Hi Gayle---thank you for your very interesting & entertaining review & thank your order. Please enjoy your purchase.

Rated 5 out of 5 stars

Super easy to find exactly what I…

Super easy to find exactly what I wanted. The cost was great and the product is absolutely perfect! I would order again without hesitation!

June 8, 2025
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Reply from Wicker Warehouse

Hi Kathy--very nice of you to share such a nice review. Thank you for your order & please enjoy your purchase.

Rated 5 out of 5 stars

beautiful cushions-well made!

My order came much quicker than expected. Received excellent service...absolutely love these cushions. I ordered one lounge chair cushion set . I was completely satisfied and reached out immediately and ordered a second one. They are very well made-beautiful color patterns. I would definitely recommend!! Doesn't get any better than this :)

June 7, 2025
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Reply from Wicker Warehouse

Hi Diane--very happy everything went well for you. Thank you for your order & enjoy your cushions.

Rated 5 out of 5 stars

Quality Wicker

I have purchased a wicker vanity and stool from Wicker Warehouse and I'm so happy with it. They are beautiful and great quality. They arrived in perfect condition. They also have excellent customer service.

June 7, 2025
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Reply from Wicker Warehouse

Hi Susan--thank you for taking your time to share such a nice review and thank you for your order. Please enjoy purchase.

Rated 5 out of 5 stars

Thrilled!! Great service and product

So thrilled with their service and product ! I purchased a four piece set, but due to the small space, I didn’t have room for a coffee table. They were nice enough to switch it out for an end table. I was originally given one delivery date and when I called to confirm, I was told it would be later than planned based on when the cushions would be received. The set is for our second home and we were only here a limited time. They had the cushions delivered direct from the manufacturer and shipped the set to us separately. Everything arrived on time and it’s beautiful!!! Comfortable too!

June 5, 2025
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Reply from Wicker Warehouse

Hi Kim---very happy you are pleased. Thank you for your very nice review & thank you for your order.

Rated 5 out of 5 stars

The staff people we worked with were…

The staff people we worked with were wonderful. We want to thank Dee for her help and suggestions.

May 17, 2025
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Reply from Wicker Warehouse

Hi Roberta --thank you for your kind words & thank you for your order. Very thoughtful of you to mention Dee.

Rated 5 out of 5 stars

The furniture is great

The furniture is great, especially for the price. The cushions are a little too filled in my opinion, but everything else is wonderful. Delivery was easy, but keep in mind, it takes about a month. Worth the wait though!

June 3, 2025
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Reply from Wicker Warehouse

Hi NFF--thank you for your review & thank you for your order. Enjoy your furniture.

Rated 4 out of 5 stars

Review from CA genie

The associates who work at WW are excellent
The price point on furniture is great. Haven't yet received my order so can't comment on quality.

June 2, 2025
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Reply from Wicker Warehouse

Hi Customer--thanks for your kind words and thanks for your order. Please enjoy everything.

Rated 5 out of 5 stars

The Porch Swing is AWESOME!

The Porch Swing came on time and was packed very well!
The swing is wonderful and everything we had expected! LOVE IT!

June 1, 2025
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Reply from Wicker Warehouse

Hi Mark--thank you for your review & thank you for your order. Please enjoy your swing.

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