Wicker Warehouse Reviews 4,514

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products, which are often described as sturdy, well-built, and beautiful. Customers frequently highlight the excellent service, noting the helpfulness and pleasant demeanor of the staff, who provide personalized assistance with orders and selections. The delivery service is also highly regarded, with many reporting prompt arrivals, careful packaging, and items arriving in perfect condition, often sooner than expected. However, some customers experienced issues with delivery, including items being left in the rain or delays, and a few noted problems with product quality, such as defects or incorrect items being shipped. There were also instances where the color of the product did not match expectations, or the packaging was in poor condition upon arrival.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting its high quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick shipment and timely... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, kind, and patient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience and quality of product. I had ordered a set and added on a side table. A representative contacted me to ask if I realized the side table didn’t match and there was a matching one ava... See more

Company replied

Rated 5 out of 5 stars

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked inst... See more

Company replied

Rated 5 out of 5 stars

Wicker Warehouse offers a quality product and exceptional customer service. The product is much sturdier and well built than the wicker set it is replacing. While there was an issue unloading our item... See more

Company replied

Rated 5 out of 5 stars

This company is amazing! Customer Service by Gail goes so far above and beyond, I can't begin to rate it high enough! She is very proactive in helping you put together packages that may not appear o... See more

Company replied


Company details

  1. #2 of 31 best companies in Outdoor Furniture Store

About Wicker Warehouse

Written by the company

About Wicker Warehouse

In Business since 1978!... Wicker Warehouse is a family run business established in 1978. Since then we have strived to bring you the best selection, quality and value. Most of the items shown on the website are our own designs made by our partner factories. We also represent fabulous national brands such as Lane, South Sea, Whitecraft, Braxton Culler, North Cape, Spice Islands, Yesteryear & Designer. We have just added Classic Rattan to our lineup. Classic a high quality natural rattan company that offers all seating & dining including recliners, sleepers, sectionals and more. We are proud to offer this website & equally proud to serve you and we are proud that Trust Pilot displays our reviews.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This company is the best

This company is the best! This was our second order from them - much smaller than our first & they took every bit as much care with us this time. Very personal service, double check your order to be certain of accuracy & super pleasant people. They also contract with excellent delivery people … we had to adjust our delivery location at the last minute due to timing & the delivery driver was incredibly helpful & gracious!

June 29, 2025
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Reply from Wicker Warehouse

Hi Erika--very happy all went well. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Very easy and simple to order

Very easy and simple to order. Decent prices and easy delivery. I enjoyed the interaction with Joyce and the sales team. We are loving our new wicker chairs and glass top table.

July 15, 2025
Rated 4 out of 5 stars

My order went well, delivery not so much

My order went very well, my communication went very well. The only problem was the delivery. I was told the delivery was taking place within a few days and would hear from the delivery team. Agter returning home from errands, I found my wicker sofa on my driveway in the rain. Because there was no damage, I said nothing. I did not receive a call because the phone number was wrong on the delivery sheet.

June 23, 2025
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Reply from Wicker Warehouse

Hi Sharon--we are very happy that everything worked out. Shipping nationwide we use lots of different truckers for different areas. Most times they do their job and make us look good. Sometimes they do not. Thank you for your review 7 thank you for your order.

Rated 5 out of 5 stars

Great customer service!

Great company to work with! Andrea called me to discuss shipping times in order to have furniture and cushions arrive around the same time. Products were well packed and delivered with care. It is rare nowadays to feel like you’ve had a personal shopping experience with an online business. Wicker Warehouse nailed it!

September 1, 2025
Unprompted review
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Reply from Wicker Warehouse

Hi Elaine---very happy you had a good experience. Thank you for your review & thank you for your order. Very thoughtful of you to mention Andrea.

Rated 5 out of 5 stars

Easier than I expected

Easier than I expected. Delivered and unpacked bythe driver who I compensated for his much needed help! Thank you for making this a very good experience.

June 26, 2025
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Reply from Wicker Warehouse

Hi Doris---very happy things went well for you. Thank you for your review & thank you for your order.

Rated 4 out of 5 stars

Honey colored plant stand

I like the plant stand I selected. My grandmother had one that is similar. I always liked that one so when I came across yours I had to buy it. It did not disappoint. My plant looks lovely in it. I chose the honey colored one.

July 9, 2025
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Reply from Wicker Warehouse

Hi Toni--very happy you are pleased and thinking of Grandma. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Customer service was very good

Customer service was very good. It was very to order what I wanted and the person was helpful to me in selecting my order. Although I had to wait a few weeks for the furniture, it was delivered as scheduled.
The assembly was easy and the quality seems to be great. We are enjoying our porch furniture.
Marianne Grace, Drexel Hill, PA

July 10, 2025
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Reply from Wicker Warehouse

Hi Marianne--thank you for your review & thank you for your order. FYI-our furniture is made at the factory. Only the rocker runners need to be attached. There is no other assembly.

Rated 5 out of 5 stars

Top notch experience

Customer service was accurate, prompt and very friendly. Product is well made, exactly as described, beautiful design.

July 9, 2025
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Reply from Wicker Warehouse

Hi LC--thank you for your review & thank you for your order. We appreciate both.

Rated 5 out of 5 stars

Quality Outlasts Grandkids AND Their Puppy!

I realized my old cushions were looking really bad, and the summer was just beginning! I indulged in new cushions for the loveseat, two rockers and one stationary chair and the whole porch looked instantly great! My order was processed promptly, I can't be happier with my experiences with your company, again and again. The furniture itself is holding up well, in spite of "grand dog" puppy chews! I think the loveseat is at least ten years old.

June 22, 2025
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Reply from Wicker Warehouse

Hi Mapril--thank you for your very nice and also entertaining review. We got as nice laugh from it. Thank you for your order. We hope you & "Fido" enjoy your new cushions.

Rated 5 out of 5 stars

Great looking furniture at a fair…

Great looking furniture at a fair price. Well wrapped and packaged and no damage. Even the glass was in tact. Very pleased and my fiancé is very happy!

July 7, 2025
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Reply from Wicker Warehouse

Hi Nathan--if the lady is happy we have a winner. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

Wicker Warehouse is a wonderful company…

Wicker Warehouse is a wonderful company to work with. I have ordered furniture pieces two times now and have had very positive experiences both times. The people who work for Wicker Warehouse are very helpful and pleasant to work with. The delivery has always been a positive experience as well. The wicker furniture is beautiful and I love every piece I’ve received. I also feel the prices are good and you get a quality product. Thank you for such a great experience. Sandy Allen

July 6, 2025
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Reply from Wicker Warehouse

Hi Sandra--and thank you for such a nice review.
And thank you for your order. Please enjoy your furniture.

Rated 4 out of 5 stars

The furniture is beautiful. Honest company.

The furniture is beautiful. It does take a long time for them to deliver it to you but they are upfront about it. I would give them 5 stars but they delivered the wrong colored item and I had to wait several weeks to receive a replacement but it did indeed come. They are an honest and trustworthy company and their furniture is top of line.

July 7, 2025
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Reply from Wicker Warehouse

Hi Dave--thank you for your very generous review & thank you for your order. We have a huge inventory, but when products are very popular and over sold it can take a while to receive more. Thank you for your patience.

Rated 5 out of 5 stars

Wicker cabinet

Wicker cabinet was well packaged for safe transport. Item was well made and sturdy. Very happy with my purchase!

July 4, 2025
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Reply from Wicker Warehouse

Hi Karen--very happy you are pleased. Thank you for your review & thank you for your order. Enjoy your cabinet for a long time to come.

Rated 5 out of 5 stars

Very prompt and helpful when inquiring…

Very prompt and helpful when inquiring about a purchase and making the purchase. Delivery was precisely on schedule and with good communication from driver.

July 5, 2025
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Reply from Wicker Warehouse

Hi Dave--very happy al went well. Thank you for your review & thank you for your order.

Rated 5 out of 5 stars

The whole process was easy

Ordering was easy. They immediately send an order number email. Then another email with delivery date, which was about 6 weeks later. However, to my surprise it came one week earlier. The driver was very helpful and allowed me to check out the loveseat before leaving, it was packed well and just like the picture showed. One reason I ordered from wicker warehouse is because of the color choice of the cushions. Thick nice cushions. Love the look! Well made! Would order from Wicker warehouse again.

July 3, 2025
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Reply from Wicker Warehouse

Hi Teresa--thank you for your very nice review & thank you for your order.

Rated 5 out of 5 stars

Quality Product, Knowledgeable Staff

Everything, from making the selection to delivery. I recommend Wicker Warehouse to anyone who is looking for a quality wicker product, knowledgeable staff, and quality service. From start to finish, this company is a five-star company. You cannot go wrong with Wicker Warehouse.

June 16, 2025
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Reply from Wicker Warehouse

Hi Phylis--thank you very much for your very kind review & thank you for your order. Please enjoy your purchase.

Rated 5 out of 5 stars

Talking to real humans (Gail and…

Talking to real humans (Gail and Andrea) when finalizing the order was a pleasure. Our furniture was ready and delivered as predicted, and it is as good as advertised.

June 28, 2025
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Reply from Wicker Warehouse

Hi Kevan--thank you for your review & thank you for your order. Very nice of you to mention Andrea & Gail.

Rated 5 out of 5 stars

Wicker Warehouse Review

Very smooth procurement process from the purchase all the way through delivery.

June 26, 2025
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Reply from Wicker Warehouse

Hi Dave --thank you very much for your review & thank you for your order.

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