Good communication every step of the way. We had the temporary WiFi for 2 weeks which was a great help due to working from home, though there were times where it dropped and had to restart the comput... See more
Company replied
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Review summary
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Based on these reviews
Did not work for me, returned for a refund but still got charged over £10 for admin and postage charges. Thought that was very unprofessional given that their service did not work for me at all. *Upd... See more
Company replied
Speedy delivery and easy setup. Worked okay as a temporary WiFi solution while we waited for our broadband installation. Setup was simple and straightforward. Allowed several devices to connect eve... See more
Company replied
I didn’t know what to expect as I hadn’t heard of even hiring WiFi before. Seeing mixed reviews online made me cautious, but it actually worked out great. We hired one for an event so that Stallholder... See more
Company details
Written by the company
Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.
Contact info
United Kingdom
- wifihire.co.uk
4.0
Great
257 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Unusable Wi-Fi and no response from support
Very disappointing service. I ordered Wi-Fi for my whole house, but the connection has been weak, keeps disconnecting, and is so slow that it can barely load basic websites. Even downloading simple papers is difficult. I live alone and do not stream or use Zoom, so this level of poor performance is unacceptable. It is slower than mobile 5G.
I contacted them at info@
, where they say replies are fast, but I did not receive proper help. I also did not receive a proper contract confirmation email, only payment confirmation (no reply email). Overall, poor internet quality and poor customer service. I would not recommend them.
April 4, 2026
Unprompted review
Reply from Wifi Hire
Hello Hanan,
Thank you for your feedback. We apologise for any inconvenience experienced.
In a situation where a local area is experiencing telecom mast issue affecting that local area where the device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.
I have investigated this, and I can see that you reached out to us and the customer service team have been replying your messages and you have also been replying them. I can also see you sent a screenshot of a speed test around mid-day yesterday, and a customer service team member replied you 17 minutes after the screenshots were received and you also replied .
Given this is an ongoing hire, and Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend communicating with the customer service team through your existing email thread so that they can be in the best position to support you.
Kind regards
Wifi Hire
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Doesn’t work reached out to company no…
Doesn’t work reached out to company no reply wasted £44
April 4, 2026
Unprompted review
Reply from Wifi Hire
Hello Susan,
Thank you for taking the time to give us your feedback. We apologise for any inconvenience experienced.
Regarding the internet not working, In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.
Regarding reaching out to us, I have investigated this, and I can see that you reached out to us on the 4th of April and a customer service team member responded to your email on the same day, requesting for the postcode where the device was being used so the network in that area can be investigated.
I can see that you provided a postcode and a team member requested for some other information but you are yet to respond to the email and follow up emails have been sent.
I can see this is an ongoing hire. Given that Trustpilot wouldn't be an ideal place to provide customer service support, I would recommend you respond to the customer service emails so that they can be in the best position to support you.
We apologise for any inconvenience experienced.
Kind regards
Wifi Hire
good option for wifi back up
good option for wifi back up - speedy service and helpful advice
March 24, 2026
Swift product delivery.
Swift product delivery.
Swift activation of add ons
Swift refund.
Swift wifi. Excellent service
March 19, 2026
Fast and reliable
Easy, reliable and accurate speeds advertised. Not 5 stars due to the relentless emails asking for a review.
March 12, 2026
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Fast delivery
Fast delivery, gets you out of a pickle.
The device arrived super fast, there is no set up needed. Plug and play. we had decent internet, limited to the main room, but the signal was good enough to run the tv and use our devices.
March 12, 2026
First Wifi box was 2 days late so they…
First Wifi box was 2 days late so they sent another then both arrived together. I then needed to keep the second box as the signal would reach the whole house and they wouldn't do a deal to keep the second box even though it had been delayed. Then 1 week after returning both boxes I get an email to say I had not returned even though they were sent back using the recorded delivery labels provided. Device did the job required but customer service is awful.
March 19, 2026
Reply from Wifi Hire
Hello Nathan,
Thank you for taking the time to give us your feedback. We are glad to know the device was a helpful when you needed it.
Regarding the delivery of the device:
I've checked the Royal Mail tracking page and it shows your initial device was dispatched on 28th February via next-day delivery. Unfortunately, Royal Mail experienced a logistics delay. To minimize your wait, I can see a customer service team member processed a replacement device for immediate next-day delivery.
I can also see from the Royal mail tracking page that both the original and replacement units arrived on the same day. Hence a customer service team member had requested the return of the 2nd device, but you expressed a desire to keep both of the devices. Hence, a guide was provided on how to pay for the rental of the second unit, which you subsequently completed.
Regarding the email you received after your rental ended, reminding you to return the device:
I have looked into this and can see it was an automated message sent by our system because the device status hadn't been marked as received at the time. Apologies for the automated return reminder email.
Kind Regards
Wifi hire
Such a great company
Such a great idea when my broadband took ages to be installed, delivered when they said, easy to post back and deposit returned quickly. Would definitely use again!
March 6, 2026
We just moved and had no internet so…
We just moved and had no internet so this was perfect for temporary WiFi.
March 5, 2026
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Excellent WifiHire
So easy to work with this provider, from booking, to in use instructions, to the return of the device. They have everything covered for you. Would recommend and look to use again.
February 24, 2026
Fantastic service
Fantastic service, easy to use and very convenient when you need it! I just moved in to a new house and my wifi company messed me around and did not work for to long! Found wifihire and gave it a shot had to keep extending bug it was so easy to do this
February 27, 2026
Excellent communication and service
Excellent communication and service. The product worked well too. Would highly recommend.
March 5, 2026
Unprompted review
I never knew this was a thing!!
I never knew this was a thing!!!
I ordered as we were between houses and it was a clear and easy ordering process, detailing exactly what was on offer.
It arrived so fast! Plugged it in and away we went! Service didn't dip out, strong WiFi and once we were connected to our provider, I sent back and had my deposit back.
I cannot recommend enough, it was excellent 👍
February 20, 2026
Unprompted review
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Excellent WiFi for our therapy practice
Excellent WiFi to help get through a period with no broadband contract. Super easy to use and clear instructions. Will definitely use again!
February 3, 2026
Unprompted review
Highly Reccomend
Quick and efficient service, almost too good to believe. Router arrived within 1 working day of ordering, with great wifi connectivity throughout the required space.
Company was very quick to refund any days not used in the initial quoted cost.
Whilst this is expensive, it is a great stop-gap for anyone without wifi for the short term, and so I would highly reccomend using them.
February 24, 2026
Customer service support
Had really great service in the past, this time I had experienced some issues re ordering, this was due to my entering the wrong date of order. Once corrected the modem was dispatched the same day.
February 27, 2026
Fast and easy
Great communication, WiFi was really quick, and delivery was fast. Would definitely use again!
February 27, 2026
Unprompted review
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Fantastic service
Fantastic service, easy to set up and easy to send back once finished with. Thank you!!
February 22, 2026
Unprompted review
Perfect WiFi for UK Trip
Picked up mobile hotspot from Heathrow and it was ready to go right out the package. Worked flawlessly throughout my 18 day stay in the UK. Use and return instructions very easy to understand. Deposit returned promptly at end of hire. Will definitely use again on my next visit.
February 18, 2026
Unprompted review
Perfect Wifi Hire service
What a great service with excellent kit with speedy delivery. With a house move looming and no internet for several days after completion on the horizon the 1-3 day service from WifiHire was brilliant to bridge the gap and get the families tech online immediately. The device arrived less than 10 hours after making the booking and was easy and straightforward to setup and use - big thanks
February 14, 2026
Unprompted review
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