Wifinity Reviews 7,353

Yes, I know, another review for this company, but it seems to be the only way they actually listen. My last review was two stars because it seemed like they were actually doing something, but the reply I got was dreadful.

Low speeds, no shock for this company, and the only answer they could give me was "Capacity limitations". In a nutshell, when too many people connect at one time, the service will slow down. Given that they are the sole provider for WiFi on military bases, that's bound to happen. Imagine people wanting to use a service they're paying for when they aren't in work?

To top it off, they said they can't upgrade their equipment/service at the site and told me to disconnect devices I have to "maximise bandwidth". One, I have to pick and choose what I use WiFi on and two, you only get 5 or 6 device changes a month. That would run out in days. Amazing. I've asked a few times now for a reason as to why they can't upgrade and I've had no answer.

To top it off, they wanted to arrange a field engineer to meet with me, told them I was away and that they'd be in touch "very soon". That was on an email sent on the 14th. Been a week and absolutely nothing. It's taken for me to contact them again to ask for an update.

If I had one thing positive to say about this company it's that those they have answering phone calls are more than helpful, but I suppose you'd need to be if you're working for a company who really couldn't care less about the service they provide.

Please, if you can, use some other internet service. This company is dreadful.

Karina was fantastic on the phone. Quick and efficient, helping me get what needed done. Fantastic service

Very helpfull and patient with me.thank you Kate.

Great response and help from Karima

Thank you so much, Katie, your quick action to resolve the issue, is outstanding, you are amaizing, good profesional and very patient.

What a fantastic addition you have to the team with gem she was amazing and helped me and my partner a lot she was very clear and polite and very professional even when the problem couldn’t be sorted she helped us find alternative options

James handled my issue quickly and promptly with the utmost professionalism, he didn’t just do the generic palm me off he seemed to genuinely care. 5 star service

Absolutely Appalling Service – 7 Months Without Proper Connection

We purchased our holiday lodge in August 2025, and since day one we have had nothing but ongoing problems with WiFinity, the main service provider on the park.

After hundreds of calls to customer services, as of 18th February the issue is still not resolved. We have repeatedly been given lip service, asked to run WiFi diagnostics and email results — despite frequently having no internet connection to even send those emails. It has been an exhausting and frustrating cycle with no meaningful progress.

After six months, they finally sent an engineer. Even that visit failed to resolve the issue. Seven months later, we are still not properly connected.

What makes this even more ironic is that WiFinity has been nominated for “Connecting the Unconnected.” That claim feels completely hollow given our experience.

We prepaid for the service and have effectively paid for seven months without receiving what we were promised. From my perspective, taking payment without delivering service is unacceptable.

This situation has caused significant stress. A holiday home is meant to be a place to relax, yet this has been the opposite. As a business owner, I rely on a stable internet connection even when working from our lodge. Due to their failure to provide a reliable service, I have lost thousands of pounds in income.

I would strongly advise others to think carefully before committing to WiFinity. Our experience has been deeply disappointing from start to finish.

Liana, attended my call and slove the issue within minutes. Very helpful and courteous. Thank you for solving my issue.

We engaged a premium lodge at Butlins for a week during the half-term break, primarily to accommodate our children. A key factor in our decision was the assurance of dedicated Wifinity internet access, complete with a private router, which was essential for maintaining business operations. However, this assurance proved inaccurate. Butlins has consistently disavowed responsibility, stating both verbally and in writing that the issue falls under the purview of their internet partner, Wifinity.

Upon contacting Wifinity, our initial call lasted 6 minutes and 44 seconds, during which the representative appeared unable to resolve the problem and subsequently disconnected the call when their troubleshooting efforts failed. They did, however, confirm Wifinity's responsibility. A subsequent call was also disconnected. Our third attempt resulted in a 7-minute and 24-second wait before the call was again disconnected without an answer. This pattern of inadequate service and lack of resolution persisted over several days.

As of day six, internet access remains unavailable. While intermittent signal detection occurs, it consistently fails to establish an internet connection. It appears there is a reluctance to address this specific issue. We note that internet service is available in the main building and other lodges, indicating that the overall internet infrastructure is operational. This suggests a localised problem at our specific location that has not been adequately addressed. We find this situation unacceptable, as it appears to be a case of receiving payment for services that are not delivered.

Gem was spectacular, really patient and tentatively guided me through the technological fog that is WiFi, perfect.

I just called to set up my mum's WFI and spoke to the most wonderful lady called Gemma. She went above and beyond to get me to understand the process. She had the most beautiful customer service attitude I have EVER come across. Keep up the good work Gemma it was a pleasure speaking to you.

Had some trouble with the internet at my accommodation. Called customer support, Liana quickly picked up, was very kind and solved the problem quickly! I am very grateful for her help.

Gem was awesome and helped me out without any problems. We even had a few laughs to brighten up the day.

Liana was great help, set up account and password, wifi works 10/10, thanks.F.

Excellent service by Katie!

Although my issue is still not resolved. The service I have gotten from a number of your staff at wifinity has been great. Stephanie and Danni were both very helpful and kind but Karima has shown what great customer service is. He has reassured me and provided me with constant updates and I finally feel my case will go somewhere now, thank you Karima.

I spoke with Karima today after having already spoken with one of his colleagues.
Karima was very patient and understood my problem with connectivity issues. He was able to resolve my problem for which I am very grateful.

Very helpful lady called Katie.