Wifinity Reviews 7,352

The internet went down for the whole block, I immediately got on the support line and was happily greeted by Ellie C, she spoke directly to the engineers on site and had them out in less than 24 hours to resolve this issue.

She even went as far as to do a follow up call to inform me she had made this a specific case so that if other were suffering with the same issue (Which the whole block was) to tell them that she had made a case and to use her name and check the technician chat that they share to save others of having to raise this individually.

I’d personally like to thank Ellie, the team and the engineers for all their hard work to get us all back online in less than 24hours.

Andrea was a great help sorting out ethernet connection issues, problem solved in no time. Very efficient

James was absolutely exceptional in resolving my Wifinity issue. From the very start, he was patient, attentive, and genuinely committed to finding a solution. He explained everything clearly, kept me informed throughout the process, and worked efficiently to get my connection back up and running smoothly. What truly stood out was his professionalism combined with a warm, reassuring manner that made the whole experience stress-free. Outstanding service from start to finish — thank you, James!

I had to call fairly late in the evening and thankfully Gem answered very quickly and easily resolved my issue! She was very understanding and patient and overall very lovely!

Swift and very professional got me back online in a couple of minutes

Gemma from Stoke on Trent rescued a fellow Stokie from a fate worse than conversation with the husband! Having lost contact twice it was third time lucky for me when the very patient Gem answered my call and got us up and running with the internet for our holiday. Thanks Gem duk you’re a legend x

Awful company.

Ripping people of. Paid £40 for the best WiFi they do and it doesn’t work, spoke to people who have just told me to clear cache on console etc which have done and still no good . Then they created a ticket for it to be investigated and sorted out but not heard anything back since and not answering the phone .

It’s been an ongoing issue via telephone and email but today Andrea explained everything clearly, in a language that I understood

I was unable to connect my laptop to the network. Karima fixed this within minutes and with no fuss. Excellent service, thanks for helping!

Karima was excellent. Polite, helpful, and quick to action my request without any fuss.

Andrea is just the voice/person that you want when you ring up...really helpful and clear to speak to..
Down side is we pay the money for 20 meg and only ever get 1 meg..so that is useless to us..
But Andrea superb

Andrea was efficient, helpful and kind and talked me through the process with patience.

Spoke to Karima, super helpful and sorted everything I needed quickly!

Karima was very helpful and made the cancellation process very easy.

Gem deserves a promotion she was thorough and sorted everything that the website couldn’t do in minutes 🥰

I called to set up my devices and the phone was answer immediately and liana was there sort me out in minutes cannot fault the customer service

Karima was quick and very polite during the call. Thank you for your help Karima.

Karima was rlly helpful and is excellent, the actual wifi is shit tho but karima deserves a raise