Wifinity Reviews 7,353

Came back from a deployment, to no connection and being unable to view my devices.

Spoke to Lilly over the phone, to which she ensured to get it sorted ASAP.

Lilly held up her end of the deal and had it fixed within 10 mins.

The fault was related to a new payment system the company had taken on, resulting in my account getting muddled up.

A friendly and helpful individual.

Paid for WiFi from Monday night through to Friday and had the worst connection. Got in touch with Wifinity on Wednesday and spoke to Lily who was really professional and really helped by resetting everything for us and sending instructions just in case it didn’t work. Thankfully we are back on the WiFi for now and able to get in touch with family while on holiday!

Had the absolute pleasure of dealing with Gem today who absolutely dug out blind to resolve an issue I had! Worth all of the 5 stars alone and some

Support Centre:- answers phone quickly. Friendly & professional.
I always feel confident any problems will be dealt with as quickly as possible.

Today I received a very good support from Bilal,who was polite and listened to me carefully, he solved my connection problem with care and patience, thank you for the great service.

Lily was extremely helpful and a pleasure to deal with.

I can't thank Sophie enough walking me through step by step and also setting the account up for me, thank you Sophie you have saved me a headache and made my son very happy he has YouTube now haha thanks again Sopie

What a great experience with Lily I am quite tech savvy but she guided me through a very complicated process. How nice to speak to a real person and the care she showed THANK you very much

The service GEM provided was fantastic I was online in less than a minute with her help she really knows her job and is exceptional in the help she provides

Excellent Customer Service from Lily who was friendly, professional and knowledgeable. Lily had a lovely patient, friendly and lighthearted attitude. My issue of how to find various channels on my TV and ensure connection to Internet, was sorted quickly and efficiently by Lily. THANK YOU.

karima was great 10/10

We spoke to Bilal on the phone and he was absolutely amazing. I had a problem connecting the WiFi on my tv and he managed to fix the problem in about 5 minutes.

Fast and helpful.

WiFi was down due to a power outage. Tried to fix it myself with some basic knowledge of CMD.exe but to no avail.

Called up Wifinity and Lily fixed the issue within seconds after listening to me ramble on for a couple of minutes!

Cheers Lily!

Bilal was very understanding of my situation, he sorted it out straight away, top guy 10/10

Had a problem with the wifi & Gem sorted it out straight away, really helpful & friendly

This wifi is useless. Paying £33 every month but it still goes off between games. And you need to log in to reconnect again but still fails to reconnect. Not reccommended.

I had a really great experience with James from customer services. He was super helpful, knowledgeable, and easy to talk to. He took the time to explain things clearly and made sure I understood everything without feeling rushed.

Although my issue hasn’t been fully resolved yet, he’s been very proactive and genuinely keen to figure out what’s going on and take the right steps to sort it. You can tell he actually cares about helping, which makes a big difference.

Really appreciate your support, James — thank you!

Your call handler Katie was amazing, very polite and helpful. She really knew her stuff, thankyou.

Andrea sorted my problem out quickly and efficiently

I would like to say thank you very much to Katie for the help and support she provided when I requested to pause my subscription. Katie was very helpful, polite, friendly and reassured me that my subscription will be paused as requested. She was very helpful.