I had a great experience with Wifinity thanks to James. He was incredibly kind, patient, and genuinely helpful in resolving my WiFi issue quickly and efficiently. What really stood out was how cl... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Sophie provided excellent support with my query today. I was struggling with connecting my devices due to some hidden settings on my devices (settings I wasn't aware off as I am not tech savvy). She w... See more
Company replied
Customer Service is really Amazing Sophie, you are a star . Sophie helped me with the WiFi connection issue very easily and professionally. My WiFi is connected to my laptop and other phone, but the... See more
Company replied
Always manage to sort out my connection problems with no drama, their instructions are super clear and they never talk down to you. Staffed by the best support team ive ever had the pleasure to have... See more
Company replied
Company details
Written by the company
Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Contact info
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, United Kingdom
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4.7
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Approachable and friendly
Bilal was approachable and friendly on the phone. Was able to swiftly and professionally deal with my issue and fixed my internet access. Thank you
March 23, 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave Bilal this great feedback, I will be sure to pass your comments onto him. Kind regards, Emma, Customer Service Manager
Katie was very good in helping resolve…
Katie was very good in helping resolve my problem.
Thank you very much Katie.
March 21, 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave Katie this lovely review. Kind regards, Emma, Customer Service Manager
Great service
Great service , Ben was superb he understood the problem and sorted in no time.
March 20, 2026
Unprompted review
Reply from Wifinity
Thank you Kay for leaving Ben this positive feedback. Kind regards, Emma, Customer Service Manager
Helpfull
Called a lady named katie to cancel my subscription as I was going away for a while she was very helpful. I decided to pause my subscription after she informed me that was an option.
March 20, 2026
Unprompted review
Reply from Wifinity
Hi Ryan, Thank you for taking the time to share your experience. I will be sure to pass your comments onto Katie. Kind regards, Emma, Customer Service Manager
Honestly can’t even put into words how…
Honestly can’t even put into words how bad this company is .
1. Took me ages to have technical talk to me about what was going on etc .
2. They don’t reply to my emails or phone calls.
3. I’m being told completely different things
4. After leaving review on google I was left a comment by there customer service manager who left on the comment back an invalid email address .
5. I’ve now had an email saying an engineer attended site 2 days ago and the issue is resolved. I’ve tested my connection and the issue is 10x worse than it was before . No contact or anything to tell me that an engineer was coming to site either .
Just horrendous . Ripping military of and taking there money for a service that does not work.
March 19, 2026
Unprompted review
Reply from Wifinity
Thank you for your review, I am sorry to see your connection is worse after the engineer has been out and confirmed it should be fixed, please can you respond to the more information request via Trust Pilot so i can discuss your case with the technical management team. Kind regards, Emma, Customer Service Manager
Fantastic support
March 18, 2026
Unprompted review
Reply from Wifinity
Thank you for this positive review. Kind regards, Emma, Customer Service Manager
Wifi issue resolved quickly over email!
Had a WiFi issue (I believe the connection instructions are slightly unclear which MAC address is required!), but Andrea sorted it out super quickly over email - thank you!!
March 17, 2026
Unprompted review
Reply from Wifinity
Hi Thomas, Thank you for your feedback and I will be sure to pass your comments onto Andrea. Kind regards, Emma, Customer Service Manager
James was very helpful and solved my…
James was very helpful and solved my problem straight away thank you
March 16, 2026
Unprompted review
Reply from Wifinity
Thank you for this positive review. Kind regards, Emma, Customer Service Manager
The issues which I raised was sorted…
The issues which I raised was sorted out successfully and am glad 😌
Thank you so much James
March 13, 2026
Unprompted review
Reply from Wifinity
Hi Victor, Thank you for taking the time to share your experience. It is greatly appreciated. Kind regards, Emma, Customer Service Manager
Andrea is your saving grace
It's annoying that the only way to cancel a subscription is via phone but you can sign up in seconds online without speaking to anyone and the wait time on hold is tactical.
However when speaking with someone on the phone the experience was delightful and professional. Andrea was nothing but helpful and polite throughout, thank you!
March 16, 2026
Unprompted review
Reply from Wifinity
Hi Trevor, Thank you for taking the time to leave Andrea this lovely review. Kind regards, Emma, Customer Service Manager
My account got password changed then…
My account got password changed then they sent me an email with a link to change which did not help however customer service was great got my account back and my details put into account and went beyond without needing to. Big thankyou to Karima
March 15, 2026
Unprompted review
Reply from Wifinity
Thank you Steven for taking the time to leave Karima this positive review. Kind regards, Emma, Customer Service Manager
James did everything he could to help…
James did everything he could to help with a connection issue and was prompt to refund after we couldn’t resolve it. Thanks!
March 14, 2026
Unprompted review
Reply from Wifinity
Thank you for your positive review Laura. Kind regards, Emma, Customer Service Manager
Good service
I spoke to Katie today, she was very helpful and sorted out my connectivity issue very quickly.
March 14, 2026
Unprompted review
Reply from Wifinity
Thank you for this review Richard. Kind regards, Emma, Customer Service Manager
Was having a few issues with the wifi…
Was having a few issues with the wifi at a caravan park spoke to JAMES who was really helpful and sorted out my issues although the wifi isn't great JAMES got me online think i need to speak with the site office regarding this issue.
March 13, 2026
Unprompted review
Reply from Wifinity
Hi Michael, Thank you for taking the time to leave James this great feedback. Kind regards, Emma, Customer Service Manager
Reply from Wifinity
Thank you for this great review Steven. Kind regards, Emma, Customer Service Manager
Very helpful in providing support and…
Very helpful in providing support and assessing for what needs to be done to improve the Internet connection.
March 13, 2026
Unprompted review
Reply from Wifinity
Hi Edna, Thank you for taking the time to leave us this positive review. Kind regards, Emma, Customer Service Manager
The staff I spoke this morning and…
The staff I spoke this morning and yesterday was brilliant. Thank you. I think her name is Zen?
March 12, 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave Gem this positive review, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
What a joy to have help from Gem this…
What a joy to have help from Gem this morning to help a retiree join up:it will ease the path to settling into my new home. Can’t thank you enough!
March 12, 2026
Unprompted review
Reply from Wifinity
Thank you for taking the time to leave Gem this lovely feedback. Kind regards, Emma, Customer Service Manager
Lady on the phone was jovial helpful…
Lady on the phone was jovial helpful and perfectly resolved my issue. Should have asked her name so I could put it in. Chatted about my games fallout 4 Skyrim and God of war which she said I needed to get on ASAP and fixed my MAC address problem. Hopefully that can identify her to her team and management etc.
March 11, 2026
Unprompted review
Reply from Wifinity
Thank you Rhys for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
Ellie did a great job solving my issue…
Ellie did a great job solving my issue very well to talk too and is very helpful in any situation and solving the issue,Cheers Ellie
March 11, 2026
Unprompted review
Reply from Wifinity
Hi Kila, Thank you for taking the time to leave Ellie this positive review. Kind regards, Emma, Customer Service Manager
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