The delivery of my Belted Tie Skirt was slightly delayed because of Easter but it arrived promptly on Tuesday and I am thrilled with it. A very good weight , perfect fit (size 12) and length . It i... See more
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Ordered in stock item on 23rd March and have not received yet. Sent a number of emails with no response yet from over a week ago. I don’t mind delays but the frustration is in not having any communic... See more
Company replied
Great and efficient customer service. Pure joy discovering how quickly the fit comes together. I'm loving my smocked shirt and can't wait to wear it to my next event. Bonus points for the top-notch qu... See more
Company replied
This is the fourth piece I have purchased from Wiggy Kit this year and I truly adore every single item. I am 5ft 1 and a size 6, and finding beautiful clothes that fit well can be a real challe... See more
Company replied
Company details
Written by the company
Wiggy Kit is a women’s ready-to-wear brand founded in 2015 by Wiggy Hindmarch. Designed with versatility, functionality and longevity in mind, each piece is created to be worn multiple ways and work seamlessly with past and future collections. Inspired by travel and a global lifestyle, Wiggy Kit helps women build a timeless wardrobe that adapts effortlessly to every part of their lives.
Contact info
93 CHATTERTON ROAD, BR2 9QQ, Bromley , United Kingdom
- hello@wiggykit.com
- wiggykit.com
4.1
Great
39 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The Perfect Belted Tie Skirt
The delivery of my Belted Tie Skirt was slightly delayed because of Easter but it arrived promptly on Tuesday and I am thrilled with it. A very good weight , perfect fit (size 12) and length . It is just a bit different to all the denim skirts one sees and I am sure my friends are going to ask where I got it from. I would have liked pockets but I suppose I can’t have everything!
April 7, 2026
Unprompted review
Reply from wiggykit.com
Thank you so much for your lovely review! We’re delighted to hear that your Belted Tie Skirt arrived safely and that you’re so pleased with the fit, weight, and style.
We do appreciate your patience with the slight Easter delay, and we’re glad it reached you promptly in the end.
Enjoy wearing your new skirt.
WIGGY KIT - Customer Services
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Mixed experience on delivery and communication
Ordered in stock item on 23rd March and have not received yet. Sent a number of emails with no response yet from over a week ago. I don’t mind delays but the frustration is in not having any communication and not being able to speak to anyone. Have bought quite a few things over the years and number of other items have been sent very promptly so a mixed experience.
April 3, 2026
Reply from wiggykit.com
Thank you for your review and for being a loyal customer over the years and really appreciate your continued support.
We’re very sorry to hear about the delay with your recent order and, more importantly, the lack of communication you’ve experienced. That’s certainly not the level of service we aim to provide, and we completely understand how frustrating it must be not to receive a response when trying to get an update.
Due to the Easter break, our customer services team has been operating with reduced availability, which has unfortunately delayed us being able to investigate delivery queries with the warehouse as quickly as we normally would. We sincerely apologise for this and for the inconvenience it has caused.
While we’re glad to hear that your previous orders have arrived promptly, it’s clear we’ve fallen short on this occasion. We’re currently prioritising your order and will ensure someone from our team reaches out to you as soon as possible with a clear update.
Thank you for your patience and for bringing this to our attention.
WIGGY KIT - Customer Services
very efficient so far brilliant thank…
very efficient so far brilliant thank you sorry it dident work out, but return was easy
March 31, 2026
Reply from wiggykit.com
We're glad to hear that the return process was easy and efficient. We're sorry it didn't work out this time, but we truly appreciate your feedback.
WIGGY KIT - Customer Services
Great and efficient customer service, definetely ordering again!
Great and efficient customer service. Pure joy discovering how quickly the fit comes together. I'm loving my smocked shirt and can't wait to wear it to my next event. Bonus points for the top-notch quality and details, which are so important these days.
March 17, 2026
Unprompted review
Reply from wiggykit.com
Thank you so much for your wonderful review and great to hear you will be ordering with us again.
We’re thrilled to hear you love the fit and feel of your smocked shirt. Knowing that our quality and attention to detail stood out means a lot to us.
WIGGY KIT - Customer Services
Did the cat get at these??
I ordered the Cuff Jean in deep sage which arrived as usual in a lovely tote bag (quite unnecessary as I have collected a few now, it would be a good idea to ask if you want any more?). Anyway, what can I say about the jeans?! From the waist to the upper thigh, very nice and then they were far too voluminous which is not flattering unless you are pin thin, too short by about 3 inches - I wanted a 'cropped' slightly above ankle trouser but I am 5'10" (which is the same as the model) and they were way shorter than the picture, but worst of all was the fabric, it looked like the cat had got at it, all pulled and bobbled looking. They had to go straight back. Come on Wiggy, I loved your clothes a couple of seasons ago but now they seem to have lost their way and I am not finding anything I like, sad times!!
February 26, 2026
Reply from wiggykit.com
Thank you so much for taking the time to leave such detailed feedback.
We’re really sorry to hear that the new Cuff Jean wasn’t to your taste and know how disappointing it is when something doesn’t live up to expectations, especially when you’ve previously loved our pieces.
This style was actually based on a similar design we did before, using the same picked denim but in a different colour, which proved to be very popular and completely sold out. That said, we completely appreciate that this version of a jean just didn’t work for you.
We don’t have the functionality to offer an opt-out service for receiving a tote bag, but it’s something we will absolutely look at for the future as we understand many of our returning customers have collected a few.
We’re very grateful for your continued support over the seasons and truly hope we’ll have something in an upcoming collection that you fall in love with again.
WIGGY KIT - Customer Services
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Reply from wiggykit.com
We’re delighted to hear you’re happy with the quality and cut, and that you had another great experience with Wiggy Kit.
We can’t wait to help you again soon and appreciate you taking a moment in leaving us a review.
WIGGY KIT - Customer Services
I’m really sorry to say
I’m really sorry to say, this company lets itself down by how it deals with returns. The clothes are incredibly expensive, and it’s reasonable to expect good service as part of the customer experience. I’m not sure I’d purchase again unless they had an actual store. Life is too busy already to chase people up.
February 23, 2026
Unprompted review
Reply from wiggykit.com
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear that your experience with our returns left you feeling this way.
As a small independent brand, we care deeply about the quality of our clothing and the service provided.
We’re currently reviewing our internal processes to try and speed up the way our returns are processed.
WIGGY KIT - Customer Services
Great discounts in the sale
Great discounts in the sale, and fast and efficient service. The two items I purchased were very good quality. I followed the sizing advice on the website and they both fit perfectly.
January 27, 2026
Reply from wiggykit.com
We're thrilled to hear that you took advantage of the sale and found great deals. Good to hear that the sizing advice worked out and that you’re happy with the quality of your items.
WIGGY KIT - Customer Services
My purchase was delivered fast and…
My purchase was delivered fast and efficiently and is wonderful, just as I expected!
January 27, 2026
Reply from wiggykit.com
Thank you for leaving us a review. Glad to hear your order arrived promptly. We hope you enjoy wearing your Wiggy Kit pieces.
WIGGY KIT - Customer Services
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Reply from wiggykit.com
Thank you! We’re so happy you love the quality and our designs. Your words mean a lot to us, hope you enjoy every wear!
WIGGY KIT - Customer Services
Reply from wiggykit.com
Glad to hear you love our clothes. We appreciate you leaving us a review.
WIGGY KIT - Customer Services
Quick delivery (overnight) always…
Quick delivery (overnight) always helpful people online. And as always beautiful quality clothing.
January 27, 2026
Reply from wiggykit.com
Thank you for such a wonderful review! We’re so happy to hear you loved the overnight delivery and found our team helpful. Hope the event in New York is a great success.
WIGGY KIT - Customer Services
Adore every single item!
This is the fourth piece I have purchased from Wiggy Kit this year and I truly adore every single item.
I am 5ft 1 and a size 6, and finding beautiful clothes that fit well can be a real challenge. Somehow, everything I have bought from you fits perfectly. I am so grateful, especially as I imagine these pieces are designed with much taller women in mind - they just fit me differently but I still love it!
I am very much looking forward to continuing to build my Wiggy Kit collection.
Super fast dispatch and delivery is an added bonus.
January 28, 2026
Unprompted review
Reply from wiggykit.com
Thank you for leaving us a review. It honestly means the world to hear that you adore every piece, especially knowing this is your fourth Wiggy Kit purchase this year, you truly are building your Kit!
We know how tricky it can be to find beautiful clothes that truly fit and can’t wait to see your Wiggy Kit collection continue to grow, we’ll keep doing our very best to make sure every delivery arrives promptly.
Thank you again for your support.
WIGGY KIT - Customer Services
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The skirt came in record time-sooner…
The skirt came in record time-sooner than expected. It lived up to the picture and description. Questions were answered very promptly. Excellent company with which to deal. Much appreciated.
January 20, 2026
Reply from wiggykit.com
Thank you so much for your lovely review, we really appreciate it. We’re delighted to hear your skirt arrived so quickly and that it lived up to the photos and description. It’s also great to know our team was able to answer your questions promptly. Thank you for taking the time to share your experience, and we hope to welcome you back again soon. 😊
WIGGY KIT - Customer Services
Wicked Wiggy Kit
This is the first time I have shopped at Wiggy Kit and so impressed. I purchased the black keyhole sweater and Benedict trousers. Confirmation notifications were on point, the order was dispatched without any delay and arrived well packaged, protecting the much anticipated ‘box’ from the elements (my pet hate is couriers just leaving packages on the doorstep come rain or shine - more often rain in Scotland). Both items were gorgeous, unusual and a cut above in terms of quality. Unfortunately the Benedict trousers were a bit on the large size and I decided to return them. This process was straightforward and I have been kept up to date regarding refund. In summary my experience was marvellous and I will be returning and recommending others to view.
January 20, 2026
Reply from wiggykit.com
Thank you for taking the time to share such a thoughtful review, we’re delighted to hear about your first experience with Wiggy Kit.
We’re really glad the return process was smooth and well communicated, even when something isn’t quite the right fit, it’s important to us that it’s hassle-free.
Your kind words about the quality and uniqueness of our pieces mean the world to us. Thank you for recommending us, we can’t wait to welcome you back again soon with our new collection.
WIGGY KIT - Customer Services
Customer service responds way to late
January 14, 2026
Reply from wiggykit.com
Thank you for taking the time to leave us a review.
I can see that on 13th January at 21:41 you requested that your order be packed with two separate tote bags. As this was a manual request, our team contacted the warehouse to ensure this could be accommodated. Once confirmation was received from the relevant department, we responded to you on 15th January at 10:45.
We apologise that our reply was not as prompt as we would have liked on this occasion. However, please be assured that the team did everything possible to fulfil your request.
WIGGY KIT - Customer Services
Always Excellent Customer Service
Superfast and helpful response from Vanessa regarding an exchange for a larger size. It makes such a difference when you have a prompt response and don't have to keep chasing up for a reply. Problem sorted - many thanks. Love all of WK's collection and will continue to buy knowing that the support from Customer Service is so professional.
December 3, 2025
Unprompted review
Reply from wiggykit.com
Thank you for leaving us a review. We’re delighted to hear that Vanessa was able to assist you quickly and make your exchange smooth. Providing prompt, professional support is incredibly important to us, and it’s wonderful to know it made a difference.
We appreciate your continued support and are thrilled that you love the Wiggy Kit collection. If you ever need anything else, we’re always here to help.
WIGGY KIT - Customer Services
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The Bowery Shirt and Skirt - Just a lovely company to deal with and…
Just a lovely company to deal with and loved my purchase - the Bowery skirt and top, I wore it to a black tie wedding, just perfect
November 24, 2025
Unprompted review
Reply from wiggykit.com
We're delighted to hear that you love the Bowery shirt and skirt and that it was the perfect for the event.
We truly appreciate you taking the time to share your experience with us and that we are a great company to deal with 🫶
WIGGY KIT - Customer Services
Amazing customer service!!
Amazing customer service!!! Tracked down my most wanted PJ’s in the pop up shop. Couldn’t get there as abroad but customer service went above and beyond and had them sent out to me. Thank you they are dreamy. :)
November 6, 2025
Unprompted review
Reply from wiggykit.com
Thank you so much for your kind words. We’re so glad we could help you get your hands on those PJ's, even from abroad!
It means a lot to us that you took the time to share your experience, and we're thrilled that you're happy with them.
WIGGY KIT - Customer Services
Wow 😲 ...love it ..✨💥✨ love wiggy
Wow 😲 ...love it ..✨💥✨ love wiggy, it just lifts you like no other brand ..arrived in beautiful packaging , really is special ..
Spoke with Vanessa customer service , such super sweet and helpful... What's more to say , absolutely love it all round. But most importantly makes me feel fab , and that is the gem ✨ .. absolutely delighted again 🙏
July 30, 2025
Unprompted review
Reply from wiggykit.com
Thank you so much for leaving us a review. We’re absolutely delighted to hear how much you love Wiggy Kit, it means a lot to us knowing that our pieces lift you like no other brand 🫶
We put a lot of care into every detail, from the packaging to the product itself. We're also glad Vanessa was able to assist, she’ll be thrilled to hear your kind words!
Thank you again for your support and your kind words.
WIGGY KIT - Customer Services
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