While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, durability, and robust construction, often noting their longevity and ability to withstand extensive use. Many people also highlight the efficiency of the delivery service, with items arriving promptly and well-packaged, often exceeding expectations. However, some customers also noted issues with specific product designs, such as certain components not functioning as expected. A few other people also felt that delivery could be slow or incurred unexpected charges, and some mentioned the products being heavier than anticipated.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the good quality, sturdiness, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the products as well-built, sturdy,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers experienced prompt and fast... See more

Based on these reviews

Rated 5 out of 5 stars

We ordered the large special needs bike trailer. Ordering was easy, and it came very quickly! Quite affordable compared to others we’ve seen. Was very easy to put together, and our daughter instantly... See more

Rated 5 out of 5 stars

We’ve had our Wike Trailer for 20+ years and still rolling strong. Had our bike stolen with the “connector bracket” that links the trailer. The phone representative was super helpful, quick and we g... See more

Rated 5 out of 5 stars

UPS notified me of an unexpected charge on delivery > $50. Tariff? Emailed Wike for the reason. Heard back from Wike in less than one business day. They paid the outstanding amount, received packa... See more

Rated 5 out of 5 stars

We have a bike trailer sharing project in Montreal. The customer service team goes above and beyond to accommodate our specific needs. We always receive prompt and courteous service. The staff at Wike... See more

Rated 2 out of 5 stars

I recently purchased this special needs stroller/bike trailer, and unfortunately, it has two massive design flaws. First, the stroller wheel frequently falls off because of a poor insertion mechanism.... See more

Rated 4 out of 5 stars

It was good except I live on Toronto Island and it took two weeks to receive the parcel . Going forward I would prefer Canada Pist as opposed to to Purolator .,

Rated 4 out of 5 stars

Edward have been five stars except for the $15 delivery charge for a $21 small light item. Purchased a trailer last year and it has been absolutely fantastic..

Rated 5 out of 5 stars

Before placing my order I sent an email to Wike's support team pointing out some errors on their web site. They promptly responded with a (I'm paraphrasing) "Thank you, we'll correct those errors and... See more

Rated 5 out of 5 stars

Fast delivery. The product arrived in perfect condition. The premium double stroller that I ordered was very easy to assemble and big enough to last our kid until at least 8 years of age. Probably lon... See more

Rated 5 out of 5 stars

Madison was super helpful. We have an older Wike and wanted to finally get the stroller wheel and bar. I emailed pictures of our model. She looked into it and called me back later that day with what... See more

Rated 5 out of 5 stars

I purchased the trailer kit to make a custom size for my drag sled. I am impressed by the simplicity of the design and the ease of assembly. The trailer is working great and has been a game-changer... See more

Rated 5 out of 5 stars

Delivery was supposed to take about 2 weeks, but I got my order in only 2 days. This is my 2nd order from Wike and I'm 100% satisfied with the product quality & price.

Rated 5 out of 5 stars

I was initially disappointed when I attempted to order the WIKE electric Salamander because it said it wouldn’t ship to me. I reached out to WIKE and they were so responsive and ended up figuring som... See more

Rated 5 out of 5 stars

Wike Inc. had what I was looking for. Communication was prompt and precise to the questions I asked. Shipping was better than expected. What a good Online company to buy from. Bill McQueen

Rated 5 out of 5 stars

It was easy to buy the kayak tower online and it was delivered promptly. I live in the 1000 Islands and can walk to the river. Taking my bike with my kayak in tow gets me on the water more quickly and... See more

Rated 5 out of 5 stars

They answered all the millions of questions I asked them and put my mind at ease Can't go wrong with a purchase from them Quick and easy setup I know it won't be my last purchase here and i know... See more

Rated 5 out of 5 stars

Came in quick and looks like good quality. Haven't used it yet but looks exactly how I expected.

Rated 5 out of 5 stars

No tariff. Purchased three of the green connectors. I love the cart which I've had for five years. Need a new connecter every 1.5 years.

Rated 5 out of 5 stars

Very happy with the purchase. It's a sturdy and comfortable trailer for my 5.5 year 50 pound kid.

Rated 5 out of 5 stars

Easy to put together and has some innovative ways of changing between the different options. Well built you can tell it is quality and sturdy. My daughter loves it!


Company details

  1. Bike Accessories Store
  2. Sporting Goods Store

Written by the company

Discover Unrivaled Safety and Innovation with Wike Bike Trailers. At Wike Bike Trailers, we blend cutting-edge innovation with an unwavering commitment to safety, ensuring your biking experience is unparalleled. Picture this: a bike trailer collides and rolls over, a parent's nightmare. Meet John, a father who faced this exact scenario but found solace in the outstanding safety features of the Wike Bike Trailer. Here's his story: "I was cycling with my daughter when a car collided with our bike trailer. Despite the terrifying impact, the Wike Bike Trailer's egg-shaped frame design kept it stable, shielding my daughter from harm. I highly recommend it to every parent seeking a safe and reliable trailer." Safety is not just a feature at Wike; it's a commitment. Our trailers boast a Stainless Steel Tow Bar, ensuring optimal strength and security during your biking adventures. Traverse various terrains with confidence, knowing your trailer is securely attached. Convenience meets quality with our Easy Fold and Stow Away design. Whether you're heading to the park, embarking on a family vacation, or seeking a seamless storage solution, our trailer effortlessly folds down for easy transport and storage. Space and headroom are paramount in our classic trailer design. Ample room for your little ones or gear, coupled with increased headroom, provides additional safety in the event of a rollover. Travel worry-free, knowing your loved ones have plenty of space and protection within the Wike Bike Trailer. Our innovative Egg-Shaped Roll Cage sets us apart. Enhancing strength and stability, this design allows for optimal weight distribution and impact resistance, minimizing the risk of tipping or rolling over during unexpected situations. Discover the versatility of Wike Bike Trailers with our diverse product range. Whether you're looking for Child products, Cargo solutions, or Special Needs products for both kids and adults, we have you covered. Each product is crafted with the same dedication to safety and innovation that defines Wike. Safety is our priority at Wike. With a keen focus on providing a secure and reliable experience, our bike trailers ensure peace of mind during your outdoor adventures. Choose Wike Bike Trailers – where safety and innovation converge for your family's biking enjoyment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Transaction was easy

Transaction was easy. There was a delay in shipping but I was informed every step of the way. Easy to contact and great customer service

March 6, 2025
Advertisement
Rated 5 out of 5 stars

Great product and service.

The cart kit arrived on time and exactly as expected. The kit was not in stock when I originally visited their site. They have an "alert me when I stock option" that worked very well.

March 6, 2025
Rated 5 out of 5 stars

Great product

Great product. Replaced a heavier canoe cart that damaged my aluminum canoe. This one is lighter, easier to pull with pneumatic tires, and thus far has not damaged my canoe. Makes long portages on cart trails much easier.

February 25, 2025
Rated 3 out of 5 stars

I was dissatisfied in the lack of instructions.

I was dissatisfied in the lack of instruction for the assembly of the DIY trailer. Most of the videos I was able to find were at least 5 years old and it appeared to there was a change to the hardware in that time. The single sheet of instruction included with the hardware did not include 5 cross members only 3 even thought there are locations for 5. The trailer is together now and I will not be pulling it apart to add new bars. Moreover the instructions included directions for a hitch that was not included.

I put the trailer together based on a photo I found on reddit. This made for a distasteful experience

One thing I also learned was the brackets will shrink or aluminum will expand in cold weather.

February 12, 2025
Advertisement
Advertisement
Rated 1 out of 5 stars

Unhappy shoppers …

I tried to talk to someone and that took 3 days , then they told me the wrong measurements, and the things I got will not fit what I have

November 5, 2024
Wike Inc logo

Reply from Wike Inc

Hello Patricia, thanks for your feedback. We're sorry to hear that you are disappointed. Upon checking, our records indicate that we responded promptly on the 30th, provided the correct measurements based on your inquiry, and promptly shipped your order when it was placed on November 4th. As well, we have sent you a follow-up message regarding your issue, as we sincerely hope to gather more information about your issue, but we have not yet heard back from you. We are more than happy to assist if you can provide additional information regarding your dissatisfaction.

Rated 5 out of 5 stars

Like riding a cloud

Like riding a cloud. I am really happy with my purchases. The e-salamadar is super fun to ride, very practical to go grocery shopping and oh... my daughters love it.

My only small recommendation to improve the product would be to have front and back lights wired to the battery. The lights that come with it, work really well, but they need batteries.

September 26, 2024
Advertisement
Rated 5 out of 5 stars

Superior product reasonably priced

You answered product questions promptly and modified your product description quickly when you found it to be in error. And your kayak cart is superior to anything else available on the market yet reasonably priced.

September 26, 2024
Advertisement
Rated 5 out of 5 stars

Awesome local company

Awesome local company. Our family has bought two of their children's strollers that fit two kids and also convert to a running stroller and cycling trailer. The things are built strong but are also light and easy to pack on trips. In my opinion much nicer product than the big names that you can buy at big box stores. Super nice people who run the company too.

September 24, 2024
Rated 3 out of 5 stars

Communication is limited to email

It took me at least 4 emails back and force and about a week just to get to a replacement product I was looking for. This could have been solved in a 5 mins phone call! I couldn’t find a contact phone number on the web page.
Once I was guided to the right product, the order and delivery were smooth and easy. Thank you!

August 29, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look