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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product, highlighting its appealing designs, durability, and protective qualities. Many appreciate the variety of styles and collaborations available, often mentioning that the cases effectively safeguard their phones even after significant drops. Reviewers also commend the fast shipping and the overall positive experience with the company's products. However, some people were dissatisfied with customer service, reporting issues with unhelpful responses, lack of communication, and difficulties with exchanges or refunds. There are also mentions of quality concerns, such as emblems detaching, fabric lining issues, or crystals falling off accessories. A few customers experienced problems with order delivery, including lost packages or significant delays, and found it challenging to get assistance for these issues.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the phone cases,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Quality

Clients share ambiguous opinions on quality. While many reviewers praise the beautiful designs, durability,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery times, receiving... See more

Delivery service

Consumers have ambiguous experiences with delivery services. While many reviewers praise fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion Accessories Store

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.7

Average

TrustScore 3.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Best customer service and cases!!

I love wildflower cases! They’re the only cases that are cute AND durable. I have never even broke my screen protector. They actually care about their customers which is so rare in companies these days, my order came with 2 free cases and the customer service provided when asking about my order was AMAZING. 10/10 will ALWAYS recommend wildflower cases!!

October 21, 2024
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Rated 5 out of 5 stars

Love!!

I love wildflower cases! They always have a new and revolving selection of and cases that are unique, protective, and affordable.

October 7, 2024
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Rated 4 out of 5 stars

Great cases that are so aesthetically…

Great cases that are so aesthetically pleasing. I drop my phone a lot and have never had an issue with these cases protecting my phone. They also last for so long in good condition. They have great customer service. The price point is just a lil high but I come back every time I get a new phone so.

September 23, 2024
Unprompted review
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Reply from Wildflower Cases

So happy to hear about your experience! We <3 you!

Rated 5 out of 5 stars

why you should purchase wildflowe

i love wildflower! with all of my 4 phones i’ve been through, i always trust wildflower cases to protect them! they have so many awesome patterns, and the cutest accessories! i recommend wildflower to everyone! <3

September 20, 2024
Unprompted review
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Reply from Wildflower Cases

Yay! We are so happy to hear you had a great experience with us!

Rated 5 out of 5 stars

LOVER OF WF SINCE 2020

I've used these cases since the iPhone 11 pro max. My phone has never cracked or shattered in these cases. I've even accidentally dropped it from a 3rd story lol (it was perfectly untouched no scratches, dents, etc) Not only are they cute and stylish and the website offers lots of accessories but they're also incredibly durable!!

May 31, 2024
Unprompted review
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Reply from Wildflower Cases

Wow! We are so happy to hear that your phone was perfectly fine after that drop!!

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Rated 1 out of 5 stars

HORRIBLE customer service

They offer HORRIBLE customer service. I have sent two messages to their company about a faulty product and they have yet to reply after 3+ weeks. I will not be supporting this company any longer.

September 15, 2024
Unprompted review
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Reply from Wildflower Cases

Hi Julia! We are so sorry to hear that! Our customer support team has reached out and is awaiting your response! We will have your issue resolved for you ASAP! Thank you!

Rated 5 out of 5 stars

Jackelin’s Customer Support!…

Jackelin with Wildflower’s Cutomer Support was so responsive and kind! I asked when the Gracie Abrams case would be restocked and they gave me an answer quickly the next day. They even went above and beyond to upgrade my shipping! 10/10 interaction :)

September 12, 2024
Unprompted review
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Reply from Wildflower Cases

Amazing! We are so happy to hear you had a great experience! xoxo

Rated 5 out of 5 stars

great customer service and lovely cases

I have had nothing but good experiences with wildflower cases. I have been purchasing them for years. My phone has fallen countless times and has never cracked. I love all the cute designs they have. The customer service team is amazing. I emailed and called them and they responded right away. I will continue to purchase from them in the years to come.

September 6, 2024
Unprompted review
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Reply from Wildflower Cases

Your loyalty and support are very much appreciated! So happy you are part of our Wildflower fam!

Rated 5 out of 5 stars

Kimberly from wildflower

Kimberly from wildflower was super nice and the customer service was amazing. I love these cases and the people that work for wildflower.

August 30, 2024
Unprompted review
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Reply from Wildflower Cases

Thank you for leaving us this amazing review! We appreciate your support! <3

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Rated 5 out of 5 stars

amazing brand!!

Wildflower cases is such an amazing brand, high quality, beautiful and protective products all throughout. 100% worth the money and the customer service is beyond brilliant, everytime I have purchased from wildflower I am always so excited and satisfied with my products. Truly an underrated brand!!

August 23, 2024
Unprompted review
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Reply from Wildflower Cases

We are so ecstatic to hear about your experience! Thank you so much!!! <3

Rated 1 out of 5 stars

Do not buy anything from them

Do not buy anything from them, horrible customer service, no response to calls emails

August 16, 2024
Unprompted review
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Reply from Wildflower Cases

Hi Alex, I have looked into this for you and it does look like our customer support team has responded to you within our business response time window, which is 24-48 business hours. If further assistance is needed please reach back out to our support team! Thank you!

Rated 5 out of 5 stars

My phone case is sooo beautiful

My phone case is sooo beautiful. It’s the most perfect phone case for us equestrians 🐴💗. And amazing customer support, 10/10. Jackelin, if you’re reading this, I love you girl!! She was so kind and helpful and responded very quickly. I’ll for sure order from here again 💗😘✨

August 14, 2024
Unprompted review
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Reply from Wildflower Cases

We appreciate your loyalty and support!! Thank you for sharing your experience! We <3 you!!

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