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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product, highlighting its appealing designs, durability, and protective qualities. Many appreciate the variety of styles and collaborations available, often mentioning that the cases effectively safeguard their phones even after significant drops. Reviewers also commend the fast shipping and the overall positive experience with the company's products. However, some people were dissatisfied with customer service, reporting issues with unhelpful responses, lack of communication, and difficulties with exchanges or refunds. There are also mentions of quality concerns, such as emblems detaching, fabric lining issues, or crystals falling off accessories. A few customers experienced problems with order delivery, including lost packages or significant delays, and found it challenging to get assistance for these issues.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the phone cases,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Quality

Clients share ambiguous opinions on quality. While many reviewers praise the beautiful designs, durability,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery times, receiving... See more

Delivery service

Consumers have ambiguous experiences with delivery services. While many reviewers praise fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the fruit tart phone case back in November, however it got to January and I had never received it as it had gotten lost in mail. I contacted wildflower customer support and they had responde... See more

Rated 4 out of 5 stars

I bought the Orchid case and the camera bling for my iPhone 16. The quality is good overall, though I’d say the products are slightly overpriced. The design is created by sticking a piece of fabri... See more

Company replied

Rated 4 out of 5 stars

I will say this is a great phone case but knowing it’s not MagSafe and is pretty expensive is a little too much (only if you like the aesthetic purposes of phone cases, then this brand is good for you... See more


Company details

  1. Fashion Accessories Store

Written by the company

Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.


Contact info

3.7

Average

TrustScore 3.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great Customer Service

I had a great experience with the customer service of Wildflower cases.My order was lost and I contacted the customer service.I emailed Jackelin and she was very helpful and withing no time I got my order delivered.Thank you for great service and quality product.Highly recommended.
Kani

December 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Best Cases Ever!

I remember as a kid watching my favourite youtubers wearing Wildflower Cases and these twin youtubers had a collaboration with them and I was always envious wanting a case of my own. I got my first Wildflower Case 2022 on an old phone and was obsessed! Since then the collections been growing. Their designs are so cool, I specially love their dainty cases that are more coquette. Their delivery is super fast, they ship from the US and they arrive just under a week to my home in the UK. Their cases are super protective too I’ve never felt worried if I drop my phone because I’ve never seen a crack. Even got my sister and Mum into it they both have a case from Wildflower and Wildflower will continue to take all my money I won’t stop buying!

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

I🍎WF

I’ve always loved Wildflower cases for their stunning and unique designs. My most recent purchase arrived with a scratch, but their customer service was amazing—they responded quickly and issued a 30% refund without any hassle.🙏🏽

Even with the small flaw, I can’t help but keep coming back to Wildflower. Their designs are just so cute and one-of-a-kind. I’ll definitely continue buying from them!

December 10, 2024
Unprompted review
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Rated 5 out of 5 stars

very satisfied with customer service experience

I had the pleasure of receiving customer support from Jackelin regarding some delivery and restocking issues. They responded promptly and provided clear, effective solutions to my concerns in a professional manner. While I have not yet received my product, I am really looking forward to it :)

November 30, 2024
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Rated 2 out of 5 stars

Quality is going down, case fell apart

I used to order cases from here for the past few years, and they haven’t broken on me before. I’ve only been using this case for 4 months and it is already coming apart. Their quality is definitely going down, and when I emailed customer service they told me they couldn’t do anything about it:( I paid $70 (including shipping) just for it to break after a few months. so PSA the quality is going down extremely. Save your money!!!

November 23, 2024
Unprompted review
Rated 4 out of 5 stars

I ordered a iphone 1,5 month ago

I ordered a iphone 1,5 month ago, and thrn 2 weeks after the delivery company told me they had delivered it. Even though I was home at my apartment complex 5 mins after the message… The only ones helping me and answering me was Wildflower, who understood my frustration with this situation, and provided me the best help ever to a new solution. Great help from Jackelin at Wildflower ♥️

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I bought the dream star phone case for my iPhone 15 pro. It’s currently my favourite case I own. My order came a little over a week after I placed my order which was relatively fast coming from the US to the UK. I was a bit worried regarding the back of the case as a few people have said that they find the case on the back to be sharp/ digs into their hands since it is raised but I find it very comfortable and it provides me a better grip on my phone.

The cases are a bit on the pricey side but I’m satisfied with my case and find the dream star design so cute and unique. The only downside is there are no cut outs in the case to attach a phone charm but I’ve just wrapped my phone charm around one the the speaker cut outs and it is still attached so not too big of a problem.

November 18, 2024
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Rated 1 out of 5 stars

Extremely dissatisfied with their…

Extremely dissatisfied with their customer service. My daughter accidentally ordered the wrong size case and was unable to return within the 15 day window because she waited to bring it home from college on a weekend, since shipping packages at college is so difficult. Alas, no flexibility in a simple exchange from Wildflower. Definitely will not order any more merchandise for my family through this website. So much for a family-run business putting people first...

November 5, 2024
Unprompted review
Wildflower Cases logo

Reply from Wildflower Cases

Hi Denise! After reviewing our system, it looks like our customer support team has reached out! Please take a look at your email or give our support a call at (888)317-5595 so we can happily further assist you!

Rated 5 out of 5 stars

fantastic company

fantastic company, fantastic customer service, fantastic quality cases, and fantastic designs!! i’ve been a customer since 2013 when i spotted Miley Cyrus with the coolest case. fast forward 11 years and im still buying from wildflower cases. i’ve tried other cases but nothing beats how durable and adorable my wildflower cases are. long story short, you’ve got a lifelong customer and i cannot recommend wildflower cases enough!!

October 31, 2024
Unprompted review

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