Won money. Verification delayed endlessly.thwy delay until you lose everything .they are very calculated they pay U a little keep U hanging on then smack yaLost everything. Bad payments, terrible s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I won 5k and to withdrawal it seemed impossible, they have no limits on deposit money but they have limits on withdrawals.. insane.. i waited 1 week and had only 500€ withdrawals, i ended up playing a... See more
Company replied
The concept of Japan and animals, which is visible when you visit the site, makes Wild Tokyo stand out. It represents a type of casino that can help you pass a couple of enjoyable hours. With a conven... See more
Company replied
Im very disappointed with the performance of this casino. My verification process took too long to get completed. Now that I got my account verified im still waiting for my withdrawls to be processed.... See more
Company replied
Company details
Written by the company
Wild Tokyo Casino is an electrifying gaming adventure that seamlessly blends the dynamic essence of Asia and the futuristic aesthetics of Cyberpunk! 🔴Presenting an extensive selection of games ranging from slots to live games. 🔥Distinguished software providers guarantee top-notch graphics and uninterrupted gameplay. 🏆Exciting promotions, featuring a comprehensive Loyalty Program. ⚡️Diverse deposit and withdrawal options offered for hassle-free transactions. 🧧Round-the-clock availability of Live Chat Support for immediate customer aid. 🌍Services provided in numerous languages to accommodate players from around the world.
Contact info
You should know
2.1
Poor
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Totally controlled
Totally controlled. Every time I went and was going to win, the screen which was totally obvious, jumped so I wouldn’t get it. Just changed before my eyes. Probably 18 times. Shonky site. Stay away.
August 22, 2026
Unprompted review
Reply from Wild Tokyo
Dear Lisa,
We sincerely apologize for the frustrating experience you had while playing on our site. We completely understand how upsetting it must feel to see visual glitches or unexpected screen jumps, especially when you are expecting a specific outcome.
Please rest assured that all games hosted on our platform operate strictly using certified Random Number Generators (RNG) to guarantee fair and unmanipulated outcomes. That said, visual disruptions such as screen skipping or freezing are often caused by temporary local display issues, browser cache conflicts, or brief network latency. Even when a display lag occurs, the true result of the round is recorded securely on the game server.
However, we take claims like yours very seriously and want to make sure your rounds were processed with total accuracy. We kindly advise you to reach out to our Customer Support team via Live Chat or email support@wildtokyo.com with a brief description of what happened, the specific games involved, and any screenshots or video you might have.
Our technical team will thoroughly inspect your game sessions to verify everything for you.
Thank you for bringing this to our attention, and we hope to have the chance to review this for you.
Best regards,
Wild Tokyo Casino Representatives.
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
THIS PLATFORM DOES NOT ALLOW TIMELY WITHDRAWAL. IT IS A SCAM
August 18, 2026
Unprompted review
Reply from Wild Tokyo
Dear Jase,
Thank you for sharing your feedback. We’re sorry to hear that you’ve had a frustrating experience.
We take concerns regarding withdrawals very seriously and would appreciate the opportunity to review the specific circumstances of your case. Withdrawal processing times can vary depending on the payment method and any required verification checks.
Please contact our Support Team via email support@wildtokyo.com
or Live Chat with your account details so we can locate your case and investigate the situation further. We would be happy to review the status of your withdrawal and provide you with an appropriate update.
Kind regards,
Wild Tokyo Customer Support Team
AVOID
Won money. Verification delayed endlessly.thwy delay until you lose everything .they are very calculated they pay U a little keep U hanging on then smack yaLost everything. Bad payments, terrible service, useless VIP manager. Avoid all the way.
On speed bet they take more money then U play.be. Careful.
I self excluded my self then VIP gave me credit to try again to hook me on this is after I self excluded my self!!!!!!!!!@
Avoid.
August 9, 2026
Unprompted review
Reply from Wild Tokyo
Dear San Beydoun,
Thank you for sharing your feedback. We’re sorry to hear that you had a negative experience and understand your concerns regarding verification, payments, and the support you received.
We take comments regarding responsible gaming and account-related matters very seriously.
Our verification and payment processes are in place to ensure the security of our players and compliance with applicable requirements
We understand your concerns and would like to assure you that your VIP Manager is always available to assist and answer your inquiries.
We would also like to clarify that our casino cannot manipulate game results. Our games use Random Number Generator (RNG) technology, which ensures that game outcomes are generated randomly and cannot be manually controlled or influenced by the casino.
Should you have any questions or concerns, you are always welcome to contact our Support Team via Live Chat or email, available 24/7.
Regarding your comments about self-exclusion, we would appreciate the opportunity to review this matter carefully, as responsible gaming is a priority for us.
If you provide us with your contact details or other information that allows us to identify your account, our team will investigate your case in detail and address your concerns appropriately.
Thank you for bringing this to our attention.
Best Regards,
Wild Tokyo Casino Representative
What do you mean while Tokyo you even…
What do you mean while Tokyo you even blocked my account? Because I was putting up a bit of a fuss about how you’re taking my money and you did nothing whatsoever to return what you’ve taken and now all of a sudden do you want me to contact you guys and go through a whole investigation process when you’ve already done that but when doing that process you basically cause you didn’t want me to keep annoying you because I didn’t let up. I’m letting you take my money without giving me the service or returning the money that you’ve taken from me you decided to block me from gambling said I had a gambling issue. I don’t have no gambling issue. I barely ever have played the games at all and you turn around to me and then block me because I was that correct and what I’ve done I had all the proof that I had deposited the money etc. Etc. And you guys did nothing but deny me told me I was had all the wrong ID and all this bullshit and you did nothing but lie. This is the worst casino ever and now you’re trying to make it out like you’re trying to help me you’re trying to help me if you’re trying to help me you do the right thing return the money that you took taken from me that I deposited and never got to spend in your stupid casino and get it fixed. How about you contact me through via my email instead of wasting my time
August 5, 2026
Unprompted review
Reply from Wild Tokyo
Dear Clint,
Thank you for sharing your feedback. We take all player concerns and account security matters very seriously.
We would like to clarify that as a licensed and regulated operator, we are legally required to strictly enforce Responsible Gambling and Anti-Money Laundering policies. When a player expresses severe distress, frustration over financial losses, or behavior indicating potential account risk, our systems and regulatory obligations mandate immediate action—including temporary or permanent account restrictions—to protect the player and adhere to fair gaming standards.
Regarding your deposits and account verification, all player documents must meet strict compliance and security criteria before funds or withdrawals can be finalized. If an investigation or account review is initiated, our specialized departments must complete all required checks in accordance with our terms.
To allow our team to thoroughly investigate this matter and review your account details, please reach out to us directly via Live Chat or email support@wildtokyo.com
Best regards,
Wild Tokyo Casino Representatives.
Absolutely the worst experience there…
Absolutely the worst experience there almost impossible to get a withdrawal and the customer service is a total run around talk about make you jump through h I ops t I get a pay out take your deposits no problems but try to get any money back good luck with that im still trying and when you do get any money out of them its supposed to take 24 hours $800 a time well good luck thay recon more like $800 a week lol absolutely the worst find some where else to bet people this mob are terrible
August 1, 2026
Unprompted review
Reply from Wild Tokyo
Dear Daryl Gow,
Thank you for taking the time to share your feedback with us. We truly appreciate your review and are sorry to hear that your experience did not meet your expectations.
We have provided you with a detailed response via email regarding your case and the status of your withdrawal. We kindly ask you to review it, as it contains all the relevant information.
If you have any further questions or require additional assistance, please do not hesitate to reply to our email or contact us via Live Chat. Our team will be happy to assist you.
Thank you once again for your feedback and for giving us the opportunity to address your concerns.
Kind regards,
Wild Tokyo Support Team
I won 5k and to withdrawal it seemed…
I won 5k and to withdrawal it seemed impossible, they have no limits on deposit money but they have limits on withdrawals.. insane.. i waited 1 week and had only 500€ withdrawals, i ended up playing and loose the rest..
August 3, 2026
Unprompted review
Reply from Wild Tokyo
Hello Asik Amir,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Please note that withdrawal requests are processed by our Financial Department in the order they are received, in accordance with the current processing queue. While deposits are credited instantly, withdrawals require additional review and processing before they can be completed.
We understand that waiting for withdrawals can be frustrating, especially after a significant win. If you have a dedicated VIP Manager, we recommend contacting them directly. They may be able to provide updates on your requests and assist you with any questions or concerns you may have in the future.
If there is anything else we can help you with, please don't hesitate to reach out to our Support Team.
Kind regards,
WildTokyo Support Team.
WildTokyo Casino
My experience with WildTokyo has been extremely disappointing.
The account verification process has taken far longer than it should. They keep asking me to provide a photo of the bank card I used to make my deposit, even though I have already submitted it multiple times. It feels like they are unnecessarily delaying the verification process.
What makes the situation even worse is that I was informed I would receive 2 withdrawal payments on the 28th and the 31st. However, the payment scheduled for the 28th was cancelled.
I was also disappointed with the bonus buys. I purchased the same bonus features that I have seen other players talk about, but my results were nowhere near as good. I saw players winning 20/60 K and i was barelly getting the 100 for the bonus… I understand that casino games are based on luck and that outcomes vary, but my overall experience was very poor and far below my expectations.
Overall, the constant delays, repeated document requests, cancelled payment, and lack of a clear resolution from customer support have left me with no confidence in this casino. Based on my experience, I cannot recommend WildTokyo.
July 23, 2026
Unprompted review
Reply from Wild Tokyo
Dear ProfaciYT,
Thank you for sharing your detailed feedback with us.
We sincerely regret to hear that your experience with Wild Tokyo fell short of your expectations, and we appreciate the opportunity to address your concerns.
We take security and regulatory compliance very seriously, which is why account verification (KYC) is a standard procedure for all players. Requests for updated or clearer photos of payment cards are made purely to ensure that transaction details match our security standards and protect your funds. That said, we understand how frustrating repeated requests can be.
Regarding your scheduled payouts, withdrawals can occasionally be canceled or delayed if a payment method requires re-verification or if a transaction encounters a processing error with the payment provider. We apologize for any inconvenience caused by the canceled transfer on the 28th.
Regarding your experience with bonus, we completely understand your disappointment when a session does not yield the results you hoped for. All games on our platform are supplied by licensed, certified providers and operate using a Random Number Generator (RNG) to guarantee that every spin or feature buy is completely random and fair. While big wins do occur, individual results can vary greatly from player to player.
We would like to investigate the status of your account verification and your pending withdrawal immediately to ensure everything is resolved without further delay. As we cannot locate your account directly from this review, please reach out to our dedicated support team at support@wildtokyo.com or via Live Chat with your registered username or email.
We are committed to making things right and hope to resolve this for you as quickly as possible.
Best regards,
Wild Tokyo Casino Representative.
WILD TOKYO - DODGY OPERATORS
Worst site ever. Can’t get your winnings out them due to some ridiculous “policies”they bang on about. DONT HAVE ANYTHING TO DO WITH THEM
July 24, 2026
Unprompted review
Reply from Wild Tokyo
Dear Musty,
Thank you for sharing your feedback.
We are truly sorry to hear about your frustration regarding the withdrawal process.
We assure you that Wild Tokyo operates under strict regulatory standards and industry rules designed to ensure safe and secure processing of all transactions. While these standard policies—such as account verification or payment method checks—are in place to protect our players, we always aim to make payouts as smooth and timely as possible.
As we cannot identify your account from the details in this review, we would welcome the opportunity to look into your case directly. Please contact our support team at support@wildtokyo.com or via Live Chat with your registered username or email, and we will be glad to review your payout request right away.
Best Regards,
Wild Tokyo Casino Representative.
Omg don’t use this site at all!!!
Omg don’t use this site at all!!!! They won’t pay you the money you win!!!!!! It’s a scam!!!!!!!!!
July 20, 2026
Unprompted review
since no one is replying to my emails…
since no one is replying to my emails or actually acknowledging my complaint, i will now take it to the public,
this is in regards to requesting a self exclusion. this is only a snippet of an email i sent from my evidence after wildtokyo failed to action my request.
Dear support,
I respectfully request that my complaint be escalated for senior review.
In your response you stated that I did not explicitly mention a gambling addiction when I first contacted WildTokyo. However, my original request on 8 July was not simply an account closure request.
My message stated:
“I want to self exclude for a year. I am putting too much money into it with no benefit.”
I specifically requested a one-year self-exclusion and advised that I was spending too much money on gambling.
Following that request, my account was not immediately self-excluded. Instead, I was contacted by a personal manager and offered a “Special Bonus Gift” to encourage me to continue playing.
Had my request for self-exclusion been actioned when it was made, I would not have subsequently deposited and lost approximately AUD $3,000.
I acknowledge that I did not use the exact words “gambling addiction” at that time. However, I clearly requested self-exclusion and indicated concerns regarding my gambling expenditure.
I therefore request:
A senior review of the handling of my self-exclusion request.
A review of the decision to offer gambling incentives after I had requested self-exclusion.
A copy of the responsible gambling policy that applied to my account.
Details of the formal complaints escalation process available under your licence.
Reconsideration of my request for reimbursement or a goodwill resolution in light of these circumstances.
I look forward to receiving your final written response.
Kind regards,
July 14, 2026
Unprompted review
Reply from Wild Tokyo
Dear Tjanayah Ferrari-Kessey,
We appreciate you taking the time to explain your concerns in detail.
We have carefully reviewed your comments and would like to address each of the points you have raised.
Regarding your request of 8 July, we fully acknowledge it.
While we understand your concerns about your spending, our review indicates that this message did not explicitly state that you were experiencing a gambling addiction or gambling-related harm. In accordance with our Responsible Gambling procedures and Terms and Conditions, requests relating to account restrictions and self-exclusion are assessed based on the information provided by the player at the time.
Also, we would also like to point out that, once you mentioned gambling addiction, we immediately closed your account in accordance with our internal procedures and notified you of this action via email.
Regarding your request for a senior review, we can confirm that your case has already been reviewed by the relevant department in accordance with our internal procedures. Based on the information available and the applicable Terms and Conditions, we can confirm, that the account was handled in line with the established procedures.
Finally, regarding your request for reimbursement or a goodwill payment, after reviewing your account and the circumstances of your case, we are unable to approve reimbursement, since all deposits were consciously made and played. All deposits and gameplay took place on an active account in accordance with the applicable Terms and Conditions.
We appreciate you bringing your concerns to our attention and thank you for your understanding. We remain committed to promoting responsible gambling and providing players with the tools and information needed to make informed decisions about their gaming activity.
Kind regards,
Wild Tokyo Casino Representative
Incompetence
This has gotta be the worst withdrawal experience of my life , mind you I have withdrawn a couple months ago (larger amount) no problem but getting asked to send the same documents over 3 times now’s and it’s been nearly 6 days is ridiculous, even asking me to get my bank to confirm the card is mine (not even the card I deposited with but the card I used for the first withdrawal months ago)
It’s stupid and don’t get me started on the support “that’s the financial team” yet no way to actually directly talk to them nor complain
July 15, 2026
Unprompted review
Reply from Wild Tokyo
Dear Jordan Todd,
Thank you for sharing your feedback. We genuinely regret to hear about the difficulties and delays you have experienced with your recent withdrawal and verification process.
While we are required to conduct thorough security and regulatory checks—which can occasionally necessitate specific documentation from previous payment methods—we understand that submitting documents multiple times is frustrating, and a 6-day delay is not the level of service we aim to provide.
We would like to look into your case immediately and escalate it directly to our financial department for an expedited review. To help us locate your account, please reply to this thread with your registered name and email address, or update your review details so our management team can assist you right away.
Thank you for your patience, and we apologize for the inconvenience caused.
Best regards,
Wild Tokyo Representatives.
One of the Worst Withdrawal Experiences I Have Ever Had – Think Very Carefully Before Depositing
If you are considering playing at Wild Tokyo Casino, ask yourself one simple question:
Are you willing to wait up to four months just to receive your own money?
Because that is the situation I now find myself in.
Depositing money takes seconds.
Withdrawing it is a completely different story.
My account is fully verified. The casino has confirmed in writing that:
There are no issues with my account.
There are no pending verification checks.
There are no issues with my withdrawal requests.
Despite this, my first €500 withdrawal took 12 days to process.
My second €500 withdrawal has also taken 12+ days, and every time I ask for an update, I receive exactly the same generic response about a "withdrawal queue."
No explanation.
No transparency.
No estimated completion date.
Just the same copy-and-paste message over and over again.
What makes this even worse is the casino's withdrawal limit.
Withdrawals are capped at €500 per request.
I still have approximately €5,000 left to withdraw.
That means I need to make 10 separate withdrawal requests.
If each one takes around 12 days, I could be waiting approximately 120 days (around four months) to receive money that the casino has already confirmed belongs to me.
Four months.
For my own money.
Customer Support repeatedly apologizes but admits they cannot:
Speed up withdrawals.
Contact the Financial Department.
Provide an estimated processing time.
Explain why the delays are so long.
Instead, customers are left completely in the dark.
This creates a very simple reality:
Depositing is instant.
Getting paid is painfully slow.
I understand that every casino needs time to process withdrawals.
I do not understand why a verified customer, with no account issues and approved withdrawals, should have to wait months to access their own funds.
For me, this completely destroys any trust in the casino.
An online casino should be judged not by how quickly it accepts deposits, but by how fairly and efficiently it pays legitimate withdrawals.
Based on my experience, Wild Tokyo has failed that test.
I cannot recommend this casino to anyone.
If you value fast withdrawals, transparency, and access to your own money, look elsewhere.
June 19, 2026
Unprompted review
Reply from Wild Tokyo
Dear Bernardo N.,
Thank you for updating your review and laying out your concerns so clearly.
We completely understand your frustration regarding the processing timeframes, especially when your account is in perfect standing. Waiting for your funds is understandably stressful, and we apologize for the anxiety this situation has caused.
To address your concerns directly, our support team provides structured updates because the automated queue is managed strictly by our system to ensure fairness for all players. When agents confirm that your account is fully verified, it means there are no blocks on your end—the request is simply moving through the queue chronologically on a first-come, first-served basis. Because the system handles requests sequentially, agents cannot view an exact estimated date or hour until the financial team opens that specific transaction.
Regarding the transaction limits, please be advised that all payouts are processed in strict accordance with the standard withdrawal limits established by the casino's rules. You can review the complete details regarding these limits at any time in our official Terms and Conditions on the website.
Please be informed that all transactions are processed in the order they are received, and your withdrawal request is securely in the queue. Our Finance Department operates Monday to Friday, from 9:00 AM to 6:00 PM (GMT +3), and they are working diligently to process all pending payouts in sequence.
Once your withdrawal is processed, you will receive an immediate email notification. We kindly ask you to wait for this reply from our Financial Department, as they will contact you once everything is done. Additionally, please avoid canceling and resubmitting your request multiple times, as this will unfortunately reset your timestamp and affect your position in the queue, causing further delays.
Your funds are entirely safe, and we are committed to ensuring you receive your winnings as the system processes your requests. Thank you again for your patience and cooperation.
Best regards,
Wild Tokyo Casino Representative.
They are only getting this star because…
They are only getting this star because trust pilot wont allow me to give none. SCAMMING CASINO. I have given them all they required for KYC and they say that they have sent my withdrawal but then they say oh there was an error with the bank and if you request another withdrawal we will get to it as a matter of priority because you are a VIP but then the same issue again. WILD TOKYO YOU ARE THE BIGGEST JOKE OF ALL THE CASINOS
June 23, 2026
Unprompted review
Reply from Wild Tokyo
Dear Avalon,
Thank you for taking the time to share your feedback.
We sincerely regret to hear about your experience and understand your frustration regarding the withdrawal delay.
Unfortunately, based on the information provided in the review, we were unable to identify your account or locate the related transaction in our system.
To allow us to review the matter properly and assist you further, we kindly ask you to contact our Support Team via Live Chat or by email at (support@wildtokyo.com) and provide additional account details (such as your username or registered email address).
Once we receive the necessary information, we will investigate the case thoroughly and do our best to assist you as quickly as possible.
Kind regards.
Wild Tokyo Casino Representative.
Site has a wide range of games
Site has a wide range of games.
Had some ups and downs as you do gambling. First withdrawal took a little while, but that’s only because I didn’t see a reply asking for extra documents. Once I submitted and withdrawal approved it was in my bank within a couple of days.
Really not sure what all the negative reviews are about. Gambling online always has delayed withdrawals, these for so the secure of the player and site.
One of the better sites I have found recently to play on.
June 8, 2026
Unprompted review
Reply from Wild Tokyo
Dear Mike Van Vugt,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you enjoy our game selection and that your withdrawal was successfully completed. We appreciate your understanding regarding the verification process, as these checks are an important part of keeping our platform secure and ensuring the safety of our players.
Your feedback means a lot to us, and we're pleased that our casino has made a positive impression on you. We will continue working hard to provide the best possible gaming experience and customer service.
Thank you for your trust and support. We wish you plenty of enjoyment and luck in your future gaming sessions!
Kind regards,
Wild Tokyo Customer Support Team.
These people do not give bonus money…
These people do not give bonus money they suck you in
June 11, 2026
Unprompted review
Reply from Wild Tokyo
Dear Robyn Brown,
Thank you for taking the time to share your feedback. We're sorry to hear that you feel this way.
We would like to assure you that we offer a wide variety of promotions and bonus opportunities for our players. You can view all currently available offers at any time by visiting the Promotions section on our website.
If you have any questions regarding bonuses, promotions, or eligibility requirements, our Live Chat and Email Support teams are available 24/7 and will be happy to assist you.
We continuously introduce new and exciting promotions, so we encourage you to check the Promotions page regularly. You can also follow our Telegram channel to stay up to date with the latest offers, special campaigns, and exclusive announcements.
We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience in the future.
If you provide us with your contact details, we will be happy to review your case further and assist you accordingly.
Kind regards,
Wild Tokyo Casino Representative
VIP manager, I found out stands for very ignorant person in this case
I put so much money through this website and I had even received a VIP manager who I thought was supposed to help me and yet it actually made things even harder to get done as Life support would no longer help me with things and most of the time, I would not even hear back from my VP manager and then when I had an issue that I tried to get help with, she paid no attention to anything I had to say and was basically argue with the fact that because I had finally won some money and made it withdrawal I was not entitled to my loyalty rewards of 50 spins that I had received that disappeared and the cashback bonus that was still in my bonuses. After that had disappeared. When I put in the withdrawal I took a screenshot and showed support that I still had that so why would I lose the other one? Well then that also happen to disappear out of my account as well and I was told that it takes Acct when people win so a cashback bonus I had already received get taken back from me because I had won some money and they want to do what even a little bit like it is crazy and this next day payment stuff definitely is not the case as even though my withdrawal is processed is going to take 3 to 5 days or something to reach my account, supposedly but I’m not gonna put another cent on this website.
in saying all that, I have to add that the withdrawal I requested for $500 two days ago I have already received in the my account so I can’t agree with the other reviews saying that it’s a scam and they don’t pay or anything like that because I did receive my money. It was cleared the next day it took less than 24 hours to process the payment and then another day to go into my bank account so I have to take back some of what I said previously now I have experienced it for myself but due to the fact that what I had to say was just ignored when I was trying to speak to my own VIP manager and I feel I was treated like she did not care about my actual opinion or looking out for me. I can no longer continue with this site
June 11, 2026
Unprompted review
Reply from Wild Tokyo
Dear Trevor Adnum,
Thank you for taking the time to share such a detailed and honest account of your experience with us.
First and foremost, we truly appreciate your update regarding your withdrawal. We are glad to hear that your funds were successfully processed and reached your account smoothly within 24 hours. We also appreciate your clarification that, based on your experience, withdrawals are being processed and paid accordingly.
At the same time, we are genuinely sorry to hear that your interactions with our VIP support did not live up to your expectations. The core purpose of our VIP program is to provide premier, attentive, and personalized care. It is deeply disappointing to learn that you felt dismissed or that your concerns were not fully acknowledged, as this does not align with the standard of service we strive to provide.
Regarding the promotional offers you mentioned, bonuses and cashback rewards are subject to specific promotional terms and account eligibility requirements. We understand that changes to bonus availability can sometimes be confusing, particularly when different promotions are active simultaneously. We appreciate your feedback on this matter and recognize the importance of providing clear explanations whenever questions arise.
Your feedback is incredibly valuable to us. We have shared your comments with our VIP Management team to ensure we improve our communication and better support our valued players moving forward.
While we regret that this experience has left you feeling dissatisfied with our platform, we want to thank you for your past loyalty and for providing such a balanced review. We wish you the very best in all your future endeavors.
Best regards,
Wild Tokyo Casino Representative
This casino is a joke.Scammers. Contempt of the Punter. Impossible to cash out large amounts.
The casino is a joke. They take your money straight away, however cashing out is the problem. You can only cash out 3 lots of $800 aud at a time. It says it pending for 6 days and takes another few days to reach your back account. You can’t cash out more money until the original withdrawals are complete. Which can take up to a week. There are hoping you cancel the pending withdrawal. So you gamble more and lose more. I m withdrawing and closing my account with them and going somewhere else where they cash out immediately.
I cashed out $150 and it eventually landed in my bank account. I thought legit.
When I cashed out the max $800 x 3 . It was pending for 4-5 days. Then the lies came in, saying I needed to send in more documents blah blah after I already cashed out $150. You already cashed me out before why you need more documents. Completely unethical standards. I gambled all the pending withdrawals after almost a week saying pending, total rubbish platform.
They will make it impossible to take your money out. Don’t play here. You’ve been warned. I opened my account in Australia, and in Brussels there website is blocked with good reason. You can’t access it unless it’s thru a VPN. A circus casino. They cashed me out $150 then when it came to the bigger withdrawels, they held the money for more documentation.Complete scammers, holding on to people's money. It is a consistent complaint, the payouts. some hands in the live BJ, had bugs in it, i put bets on, but could not click stand or hit in the hand and would lose money. I told the dealer several times about this, but he didnt care.
"Thank you for reaching out and providing the requested information and documents regarding your account.
Upon review, we can confirm that verification is not required at this time, please note that all submitted documents have been successfully reviewed.
We would like to inform you that your first withdrawal request will be processed within one business day, in accordance with Section 9.2 of our Terms & Conditions.
Furthermore, all withdrawal requests are processed by the Financial department on Monday – Friday 9.00-18.00 (GMT+3).
You will receive an e-mail confirmation for every processed payout request.
If you have any questions, we will be happy to assist you by Live Chat or email kyc@wildtokyo"
They changed the goalposts when withdraw larger amounts. Vile Scumbags. Deserve to be shut down.
I shouldnt have to do anything else because I was already approved to cash out $150 but $2,400 hell no - we will make it harder for punter to withdraw large amounts.
I WILL NEVER MAKE AN ONLINE BET WITH ANY CASINOS AGAIN. COMPLETE LEGIT SCAMMERS. F U
I BOUGHT IN for $2350, got it up to 6k. And could not withdraw it in bulk. only $800 x 3 MAX, and YOU CANNOT DO MORE WITHDRAWELS UNTILL THE PENDING WITHDRAWLES ARE DONE WHICH TAKE UP TO A WEEK for large amounts. I gambled it all the way down and cancelled the pending withdrawls to play more. It is their strategy.CON ARTISTS. PAY THE PUNTER. I WISH I READ THE REVIEWS BEFORE I MADE AN ACCOUNT THERE. COMPLETE LIARS. The Documents were sussesfully reviewed, when it came to cashing out big amounts, they double monkey backflip and said the print screen of the card was rejected. They said i had to convert *.heic iphone picture file to *.Jpeg. and that's why my pending $2600 withdrawls were not honoured, but for $150 they did. Utter complete payment dodgers. Must be run by a mafia or something. HANG YOUR HEAD IN SHAME MFs. ITS THE SAME COMPLAINT OVER AND OVER. HOLDING ONTO PUNTER'S MONEY. MAKING WITHDRAWEL IMPOSSIBLE- NEED MORE DOCUMENTS- IN A CUE- PREDATORY TACTICS/ WITHHOLDING FUNDS/CASHOUT WHICH YOU CAN CANCEL TO PLAY MORE. DISGUSTING CASINIO. IT IS TOO STRESSFULL TO PLAY ON THEIR PLATFORM. WOULD YOU JUMP OUT OF PLANE WITH A PARACHUTE 2.3 OUT OF 5 Chance LESS THAN 50% of OPENING. I THINK NOT. THIER ODDS ARE WORSE THAN THE DIVORCE RATE. THEY CREDITED MY ACCOUNT AFTER THIS COMPLAINT of $60(labeled Correction) Which I had to wager to withdrawl, but lost it playing. AND THEY KEEP ASKING FOR DOCUMENTS I HAVE ALREADY SENT. Putrid Casino. I FELL FOR THERE TRAP. CANCEL THE PENDING (6 days PENDING) TRANCSACTION TO PLAY MORE. PREDATORY CASINO
June 3, 2026
Unprompted review
Reply from Wild Tokyo
Dear José Lira,
Thank you for taking the time to share your feedback.
We are sorry to hear about your frustration regarding the withdrawal and verification process.
Please note that account verification is a standard security measure designed to protect our customers and ensure compliance with regulatory requirements.
Our Financial Department carefully reviews each case and provides detailed instructions regarding any required verification steps.
According to our records, we are currently awaiting your reply. We kindly ask you to review the latest email sent by our Financial Department on 2026-06-04, as it contains information regarding the final step needed to complete the verification process.
Please note that, in accordance with our Terms and Conditions (Point 9.2),"We may occasionally request additional information or details regarding any deposit made by you."
For transparency, our Terms and Conditions are always accessible on our website for your review.
Please be assured that the requested documents are part of our standard security procedures, and our team always explains what is required and why. We are committed to making the process as smooth as possible and keeping our customers informed throughout each stage.
Additionally, we kindly inform you that withdrawal limits can also be checked on our website, as they depend on your current level.
If you have any questions or need assistance with the requested information, our team is always ready to help via Email and Live Chat support.
We look forward to receiving your response and assisting you further.
Best Regards,
Wild Tokyo Casino Representative
Do not gamble here straigt bull crap…
Do not gamble here straigt bull crap there will contunily ask everytime to upload documets which take up to 72 hours to verafi every withdrawl to get you playing again. Total scam. Roll xo or new vegas do not gamble here. And the companies replys what a joke.
June 2, 2026
Unprompted review
Reply from Wild Tokyo
Dear Scott Brice,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Please note that account verification is a standard security procedure designed to protect both our players and the platform. The documents may be requested to ensure compliance with regulatory requirements and to facilitate a secure and smooth withdrawal process.
Our Financial Department provides updates via email throughout each stage of the verification and withdrawal process, keeping customers informed of any required actions and the status of their requests.
We would like to investigate your case further. If you could provide us with your account details or contact information, we would be happy to review the matter in detail and assist you accordingly.
Additionally, our Email Support and Live Chat teams are available 24/7 and are always ready to assist with any questions or concerns regarding your account, verification, or withdrawals.
We look forward to hearing from you.
Best Regards,
Wild Tokyo Casino Representative
No wins and no withdrawals
After 2 weeks of playing daily, not winning anything bigger than 2x my bet, I started to get concerned with this site. Then I started reading reviews. Oh my. Even if you do win, you got to jump through a million hoops just to get a portion of your money out. Not worth the hassle. Try alternatives. I’m quitting this online “casino”.
May 26, 2026
Unprompted review
Now almost 1 week still pending…
Now almost 1 week still pending withdrawal always same story from customer support .. long Q
Pure scamm
May 9, 2026
Unprompted review
Reply from Wild Tokyo
Dear George c,
Thank you for sharing your feedback.
Please note that a pending withdrawal status does not mean the request is being ignored or withheld intentionally. Withdrawal requests are processed by the financial department in queue order, and during periods of high volume the waiting time can be longer than expected.
Customer support can only provide updates based on the current status visible from the financial department, which is why the information may appear repetitive while the request remains in queue.
Your withdrawal is still being processed, and once it reaches the final review stage, the status will be updated accordingly, and you will be informed via email immediately.
Best Regards,
Wild Tokyo Casino Representative.
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