Wild Tokyo Reviews 

245
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant delays and difficulties with payment processing and withdrawals, often waiting weeks for their funds to be released. People frequently reported poor customer service, describing it as unhelpful, unresponsive, and providing generic, scripted responses. Reviewers also faced prolonged account verification processes, which further delayed access to their winnings and led to frustration. However, some customers also noted positive experiences with the support team, finding them accommodating and quick to respond, with a few people specifically impressed by assistance during account verification.

What people talk about most

Payment

Reviewers mention significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Website

Reviewers highlight ambiguous aspects of the website, with some consumers expressing strong dissatisfaction,... See more

Response time

Customers consistently note negative experiences with response times, particularly regarding account... See more

Customer service

Customers had negative experiences with customer service, often citing constant delays, repeated document... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting significant delays in receiving... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Im very disappointed with the performance of this casino. My verification process took too long to get completed. Now that I got my account verified im still waiting for my withdrawls to be processed.... See more

Company replied

Rated 2 out of 5 stars

I don’t understand why does it take so long to get my account verified, I can’t even log in anymore, even though they say that I’m missing a file. Very disappointing. And I am even skeptical over it I... See more

Company replied

Rated 2 out of 5 stars

Obviously they take there time processing your money hopping you will end up playing your winnings , it's what all these sites do , they don't make it easy to withdraw for obvious reasons , very few... See more

Company replied

Rated 2 out of 5 stars

I really want to know what happened with my KYC as when I was uploading the required documents it stated complete with green mark. It says it goes for the review now. And payment would be processed be... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider

Written by the company

Wild Tokyo Casino is an electrifying gaming adventure that seamlessly blends the dynamic essence of Asia and the futuristic aesthetics of Cyberpunk! 🔴Presenting an extensive selection of games ranging from slots to live games. 🔥Distinguished software providers guarantee top-notch graphics and uninterrupted gameplay. 🏆Exciting promotions, featuring a comprehensive Loyalty Program. ⚡️Diverse deposit and withdrawal options offered for hassle-free transactions. 🧧Round-the-clock availability of Live Chat Support for immediate customer aid. 🌍Services provided in numerous languages to accommodate players from around the world.


Contact info

2.2

Poor

TrustScore 2 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.2

All reviews

(245)

149 reviews in the last 12 months

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Rated 1 out of 5 stars

Bonus caps without taking bonus

After clearing bonus, and lost all profits (0 in account) i deposited €50 and took no bonus.... i won a staggering €6070 by accidentally sending €69 at once and got the bonus...... casino told me that the withdraw was capped to €500/day.... ok, so far a little wierd. day 3 when i tried to withdraw they claimed that the money was from original bonus spis and i was only allowed to withdraw max 500 Total..... and this is bullshit.... my account history shows the balance reaching 0.... and then 50 in depo.... i wagered 20-30K that weekend and got only a lousy 500 euro total.
i have not even paid the minimum deposit to get a bonus the first depo... PLEASE do not play here if you want to keep your winnings.... i did every challange and unlocked them on the site with own money and they are reset to 0.

This casino scams more than the ladyboys in pattaya.

December 22, 2024
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Kai,

Thank you for taking the time to share your experience.

We’re genuinely sorry to hear about your frustration, and we understand how disappointing this situation feels.

We want to clarify that we never aim to limit or withhold legitimate winnings. The issue you describe sounds related to bonus terms and how the system classified certain bets, especially if any wager was placed while a bonus was active.

We do not ignore player history, and we definitely do not reset challenges or winnings without valid reason. If anything in your account was misclassified, we want to correct it.

Please contact our support team via Live Chat or email for a detailed investigation. We will re-evaluate the case transparently and ensure you to answer for all of your questions.

Thank you for bringing this to our attention — we want to resolve it fairly and restore your trust.

Kind regards,
Wild Tokyo Casino Representative.

Rated 5 out of 5 stars

I like this site

I like this site, it has everyhthing that i need. Good design, bonuses and promos, a lot of different games and live games. Also tournaments which is daily or weekly. Overall, i had good experience with my phone

November 17, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Vigil,

Thank you for taking the time to share your experience with Wild Tokyo. We are glad to hear that you enjoyed the design, the available bonuses and promotions, as well as the wide selection of games and live tables. It is also great to know that the platform worked smoothly on your phone and that the daily and weekly tournaments added value to your experience.

Your feedback is truly appreciated, and we are pleased that your overall experience has been a positive one.

Best regards,
Wild Tokyo Support Team

Rated 5 out of 5 stars

I opened Wild Tokyo and got drawn into…

I opened Wild Tokyo and got drawn into the Tokyo theme. Not sure why, but it feels like a little adventure in my own apartment. And it was really pleasure to me, because of style and lot's of different games

November 18, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear AJ,

Thank you so much for your wonderful feedback! We're delighted to hear that the Tokyo-inspired atmosphere drew you in and created a unique experience for you. It’s great to know that the style, design, and wide selection of games made your time with us feel like a little adventure.

We truly appreciate your kind words and are happy to have you with us at Wild Tokyo.

Best regards,
Wild Tokyo Team

Rated 5 out of 5 stars

Good casino works smooth

Good casino works smooth

November 19, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Matthew,

Thank you so much for sharing your experience with Wild Tokyo Casino!

We're delighted to hear that everything runs smoothly for you — our team works hard to ensure the platform performs reliably on all devices.

Whenever you feel like exploring more, don’t forget to check the Promotions tab, join our Telegram channel, and subscribe to the email newsletter to stay updated on the latest bonuses and special offers.

We truly appreciate your kind words and look forward to seeing you again!

Wild Tokyo Casino Representative.

Rated 1 out of 5 stars

I have been waiting 5 days for my…

I have been waiting 5 days for my winnings so far. They dont respond to emails and the live chat doesn't give u any answers so you get nowhere. False advertising. The advertise fast payouts but its a very slow process. Thats if I even get the money. Very poor customer service. Quick to take your money but its a fight to get any winnings gs paid to you.

November 10, 2025
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Jacqui,

Thank you for sharing your experience, and we are truly sorry to hear about the frustration you’ve encountered. Waiting several days for a payout is unacceptable. This is not the level of service we aim to provide.

Please know that we take your concerns seriously. If you’re willing, we would appreciate the chance to look into your case directly and help resolve the delay as quickly as possible. You can contact us with your account details through Live Chat or email, and we’ll prioritize your request.

We understand how important timely payouts and transparent communication are, and your feedback will be used to improve our processes. Thank you for bringing this to our attention, and again—our sincere apologies for the inconvenience.

Kind regards,
Wild Tokyo Casino Team

Rated 5 out of 5 stars

everything is well-organized

I like playing Wild Tokyo. the first thing that stands out is the stylish design with a purple theme. The site looks modern, and the navigation is pretty straightforward. I like that the interface isn’t overloaded, everything is well-organized. There’s also a demo mode, which allows you to try the games without any risk

November 1, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Ally,

Thank you for your kind words! We’re delighted to hear that you appreciate the modern design and easy navigation of Wild Tokyo. The demo mode is indeed a great way to explore new games risk-free before diving in for real.

Make sure to check our Promotions tab, Telegram channel, and newsletter for exciting updates and bonus offers.

Enjoy your next adventure at Wild Tokyo!

Wild Tokyo Casino Representative.

Rated 5 out of 5 stars

On Wild Tokyo

On Wild Tokyo, I’ve noticed that in some slots it’s better to bet smaller amounts, especially if you’re playing for the first time. Betting 1-2 euros on a high volatility slot gives you a chance for a big win, even if the wins come less often. This is interesting

November 3, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Donald,

Thank you for your insightful feedback! You’re absolutely right — adjusting your bet size on high-volatility slots can be a smart strategy, especially when you’re just getting to know a game.

We’re happy you’re enjoying your experience at Wild Tokyo and hope your next sessions bring you even more thrilling moments and big wins!

Wild Tokyo Casino Representative.

Rated 5 out of 5 stars

The perfect blend of Asian theming with…

The perfect blend of Asian theming with a modern twist

The first thing I liked was the sites theme. Everything is tastefully styled in a Tokyo aesthetic. The support team is accommodating and responds quickly. There were no issues with the crypto deposit. Works good on Iphone

October 31, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Sierra,

Thank you for sharing your wonderful feedback about your experience at Wild Tokyo Casino. We’re delighted to know that you appreciated the perfect blend of our Asian-inspired theme with a modern twist. Our team has worked hard to create a distinctive Tokyo-style atmosphere that combines elegance, energy, and a premium gaming experience — so it’s fantastic to hear that it stood out to you.

We’re also very pleased that you found our support team responsive and accommodating. Providing fast, friendly, and professional assistance is one of our top priorities. It’s great to know that your crypto deposit went smoothly and that the platform works well on your iPhone.

Your feedback truly means a lot to us, and we’re grateful that you took the time to share it. We look forward to welcoming you back soon for more exciting and enjoyable gaming moments in the vibrant world of Wild Tokyo!

Best regards,
The Wild Tokyo Casino Team

Rated 4 out of 5 stars

I was skeptical about online casinos…

I was skeptical about online casinos but decided to try this one. The site layout was clear, and I noticed some new games listed. I tried Devil’s Charm and had a small win on my second spin. Based on this first session, my experience was acceptable

October 22, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Shumat Boon,

Thank you for sharing your honest feedback and for giving our casino a try!

We’re glad to hear that your first experience was a positive one and that you found the site layout clear and easy to navigate. It’s also great to know that you discovered some of our new games — and congratulations on your early win!

We truly appreciate you taking the time to share your first impressions. Our team continuously works on expanding the game collection and refining the overall experience to make every session enjoyable, whether you’re a new or returning player.

We hope your next visit is even more exciting and rewarding!

Best Regards,
Wild Tokyo Casino Representative.

Rated 4 out of 5 stars

Wild Tokyo looks fine

Wild Tokyo looks fine. Dark theme, clear buttons, easy-to-read text. Home and game cards load fast, search and filters are right there. Wallet stuff, history, and docs are easy to find. On my phone it stays stable but once in a while the first banner takes a second.

October 27, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Theo Laren,

Thank you so much for taking the time to share your thoughts about Wild Tokyo. We’re really happy to know that you had a positive impression of the platform and that everything runs smoothly on your device. Our team puts a lot of effort into creating an interface that’s both visually appealing and easy to navigate, so it’s great to see that reflected in your experience.

We truly appreciate your feedback regarding performance, as we’re constantly fine-tuning the site to make it even faster and more reliable. Comments like yours help us spot where we can improve and motivate us to keep delivering a high-quality experience for all our players.

Thanks again for your review and for being part of our community — we hope you continue enjoying your time with us!

Kind Regards,
Wild Tokyo Team.

Rated 5 out of 5 stars

I tested

I tested: Blackjack, Poker, and some tables. They offered more variety compared to roulette which I sometimes find repetitive. Achievements were present. Overall, acceptable.

October 23, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Markus,

Thank you for sharing your experience! We’re glad to hear that you enjoyed the variety of games and found the achievements feature engaging.

At Wild Tokyo Casino, we strive to offer a diverse range of table and live games to suit every player’s style — from Blackjack and Poker to Roulette and beyond.

We hope to see you back soon, exploring even more of what’s available on our site!

Wild Tokyo Casino Representative.

Rated 5 out of 5 stars

Rtp slots are satisfactory there are…

Rtp slots are satisfactory there are winnings

October 20, 2025
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Bella,

We’re delighted to hear that you’ve enjoyed your experience and found the RTP slots rewarding! It’s great to know you’ve had some nice wins along the way.

Don’t forget to check our Promotions tab, join our Telegram channel, and subscribe to our email newsletter to stay updated on the latest offers and exclusive rewards.

We look forward to seeing your continued success at the tables and reels!

Wild Tokyo Casino Representative.

Rated 5 out of 5 stars

No compalaints here

No compalaints here. I would recommend this site first

October 2, 2025
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Niklas Vogles,

Thank you so much for your kind words and recommendation!

We’re delighted to hear that you’ve had such a positive experience with us and that everything has met your expectations.

Our goal is always to provide a safe, enjoyable, and rewarding environment for our players, and feedback like yours reassures us we’re on the right track.

We truly appreciate your support and look forward to welcoming you back again soon!

Best Regards,
Wild Tokyo Casino Representative.

Rated 1 out of 5 stars

Bonus fraud

When I received a bonus, they flagged me as a duplicate account, without any reason and they don't want to tell me why

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome site and te chat is ace

Awesome site and te chat is ace. I had a tiny issue and they jumped on It in minutes

September 23, 2025
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Miguel Cordero,

Thank you for your feedback!

We’re very pleased to hear that you find the site enjoyable and that our live chat support was able to assist you quickly.

Providing fast and effective help when issues arise is something we take seriously, and it’s great to know that our team delivered the kind of service you expected.

We’ll continue working hard to make sure your future experiences are just as smooth and enjoyable.

Best Regards,
Wild Tokyo Casino Representative.

Rated 5 out of 5 stars

good vibes

good vibes, lots of the same games i know and my bonus kept me spinning for a while
Im gonna keep playing to see how i do

September 19, 2025
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Barbaraoa qtLewist,

Thank you for leaving your feedback!

We’re really pleased to hear that you enjoyed the good vibes and found plenty of familiar games to keep things fun. It’s also great that the bonus gave you extra playtime — that’s exactly what they’re designed for, to add a little more excitement to your sessions.

It’s nice to know you’re planning to keep playing in our Casino, and we’ll be here to make sure your experience stays smooth and enjoyable. Our team is always adding new titles and promotions, so you’ll have plenty of fresh options alongside your favourite games.

If you ever have any questions about bonuses, withdrawals, or upcoming features, our support team is available 24/7 and happy to assist. We wish you the best of luck in your next sessions and hope you continue to have a great time playing!

Best Regards,
Wild Tokyo Casino Representative!

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Great games

Great games, great service they always help me quickly whenever I need it. Withdrawals are ok at ewallet. I wish my luck was better, though… I win occasionally, but it heppends:)

September 2, 2025
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Reply from Wild Tokyo

Dear Michael Bauer,
Thank you very much for your positive review. We’re delighted to hear that you enjoy our games and that our support team has been able to assist you promptly whenever needed.

We understand that sometimes luck doesn’t go as expected, but we hope that your future gaming sessions will bring you more frequent wins and enjoyable experiences. Your feedback motivates us to continue providing a smooth and reliable service, especially when it comes to withdrawals and overall support.

We look forward to seeing you back in the casino soon and wish you the best of luck in your upcoming games.

Kind Regards,
Wild Tokyo Team.

Rated 3 out of 5 stars

All In all fun place but the last time…

All In all fun place but the last time I dont get my bonus at all and they dont wanna give it so allmost 1000usd no bonus as they say

August 13, 2025
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Nicolas,

We are truly sorry to hear about your recent experience and how it has made you feel. At Wild Tokyo, we highly value every member of our community, and it is always our priority to ensure that each player enjoys a smooth, fair, and positive gaming experience.

Your concerns are very important to us, and we would like to assure you that they will be treated with the utmost attention. Our dedicated support team is here to investigate any issue in detail and provide you with clear information and a suitable solution as quickly as possible.

To help us resolve this matter efficiently, we kindly invite you to get in touch with our support team via email or live chat at your convenience. By doing so, we can gather all the necessary details, carefully review your case, and take the appropriate steps to assist you.

Please rest assured that we take such matters seriously and always strive to improve our services based on the feedback we receive from our players. Your satisfaction and trust are very important to us, and we will do everything we can to address your situation.

Thank you for bringing this to our attention and giving us the opportunity to assist you. We look forward to resolving this together and ensuring that your future experiences with Wild Tokyo are enjoyable and worry-free.

Best regards,
The Wild Tokyo Team

Rated 5 out of 5 stars

Awesome!😃 At first I thought it was a…

Awesome!😃 At first I thought it was a scam, but withdrawals work,so it’s top!

July 23, 2025
Wild Tokyo logo

Reply from Wild Tokyo

Dear Shay,

Thank you for your positive feedback! 😊
We’re glad to hear that your experience with Wild Tokyo has turned out to be a great one.

We understand that first impressions can sometimes raise doubts, so we're especially happy to know that everything — including withdrawals — has worked smoothly for you.

If you ever need any assistance or have questions, feel free to reach out. Enjoy your time at Wild Tokyo and good luck!

Warm regards,
The Wild Tokyo Team

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