From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more
Company replied
My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more
Company replied
I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more
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Company details
Written by the company
Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
Contact info
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
- 0800 246 1083
- enquiries@wildwaterspas.co.uk
- wildwaterspas.co.uk
4.7
Excellent
361 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great products and service
We have purchased 4 hot tubs of various sizes from wild water spas over the last couple of years. Great products, great service! Would highly recommend!
May 16, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for your continued support and kind words! It means a lot to us that you've chosen Wild Water Spas multiple times over the years. We're delighted to hear you're happy with both the products and service, and we truly appreciate the recommendation! 💙💧
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Albena Palova
Excellent all round
Great company to deal with- excellent service - prompt communication - delivery guys were excellent - all round very happy and are sure our guests will enjoy the new hot tub.
March 8, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for the fantastic review! We're thrilled to hear you're happy with the service from start to finish. It’s great to know everything went smoothly and that our team made a positive impression. We’re sure your guests will love the new hot tub just as much as you do – enjoy! 💧✨
The job was done on time and was very…
The job was done on time and was very helpful
April 10, 2025
Unprompted review
Reply from Wild Water Spas
Thanks for the great feedback! We’re glad everything was completed on time and that you found the team helpful. Enjoy your hot tub, and let us know if you need anything in the future! 💦😊
Helpful advice about the spas before…
Helpful advice about the spas before and after purchase. Delivery people were very good and made sure everything was working well
April 9, 2025
Unprompted review
Reply from Wild Water Spas
Thank you for your kind words! We’re really glad to hear you found our advice helpful both before and after your purchase. It’s also great to know our delivery team made sure everything was up and running smoothly. Enjoy your new spa, and don’t hesitate to reach out if you need anything in the future! 💦😊
Just Brilliant
Brilliant. The advice by phone was very helpful in choosing the size and adding th extra insulation. Definitely the right choice there. The price was really good. And more importantly the delivery and set up so quick and easy. There was no fuss getting it installed with the driver showing us exactly how to use the chemicals etc. We love our hot tub and would definitely recommend Wild Water. Great product and lovely team of people.
February 5, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for the brilliant review! We're so pleased to hear that the advice over the phone helped you make the right choice, especially with the extra insulation, and that the delivery and setup were smooth and stress-free. It’s great to know you’re loving your hot tub and that our team made a positive impression. We truly appreciate the recommendation and hope you enjoy every moment of relaxation! 💦😊
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Very helpful in their communications…
Very helpful in their communications and customer service. Sam was very patient and helpful and called regularly to make sure things went well, and Ste was an excellent driver/delivery man who was lovely to talk to. We love our hot tub. Definitely recommend this company.
January 25, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for your kind words! We’re delighted to hear that Sam and Ste made such a positive impression, Sam will be especially pleased to know his support made a difference, and we’ll be sure to pass on your lovely feedback to him and Ste. It’s fantastic to hear you’re loving your hot tub, and we truly appreciate the recommendation. Enjoy every soak! 💦😊
My experience
Very happy with everything from call to delivery A*
Highly recommend
April 7, 2025
Unprompted review
Reply from Wild Water Spas
Thank you for the fantastic review! We’re so pleased to hear you were happy from start to finish – from the first call to delivery. Your recommendation means the world to us. Enjoy your spa! ✨💧
Excellent Experience
I ordered my hot tub with wild water spas just before Christmas ahead of January delivery and the experience has been brilliant from start to finish. Paul delivered the hot tub yesterday and he is such a great guy! He was very patient with all my questions as it was my first time to own a hot tub and he provided all the guideline and tips to run and enjoy my hot tub. Thank you Paul!!
I’ll recommend this company anytime any day!
January 24, 2025
Unprompted review
Reply from Wild Water Spas
Thank you so much for your lovely review! We're so glad to hear your experience with us has been brilliant from start to finish. Paul will be thrilled to know he made such a positive impression - he’s a star when it comes to making sure customers feel confident and ready to enjoy their hot tubs. Thank you for the kind words and recommendation, and we hope you're enjoying every minute of your new spa! 💦✨
Great spa and good value…
Delivery was much later than the time stated and there was no communication from drivers or spa company updating me. I wasn’t sure if they were going to turn up and I’d already paid the full balance so was a bit worried.
They did eventually turn up and just managed to fit the spa through my side passage into my garden.
Delivery guys were great (Paul and I can’t remember the name of the other driver), very friendly and gave me good tips for upkeep of the spa. I was sent a text showing basic details on how to work it and set the clock etc.
There were a couple of concerns and issues before delivery but these were cleared up before purchase and delivery but all by WhatsApp.
I’m really happy with my spa and the delivery and so far have had no issues.
October 29, 2024
Unprompted review
Reply from Wild Water Spas
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your spa and that our delivery team, especially Paul, made a great impression on the day. We’re sorry to hear about the lack of communication around the delivery time - that’s not the experience we aim to provide, and we appreciate you flagging it. Your comments help us improve, and we're glad everything went smoothly in the end. If you ever have any questions or need support, we’re just a message away. Enjoy your spa time! 💧✨
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Kept update with the order
Kept update with the order , couple of issues but communication was good so that helped , delivery Guys where first class .
October 17, 2024
Unprompted review
Reply from Wild Water Spas
Thanks so much for your review! We’re glad to hear you were kept in the loop and that our communication helped along the way. It's great to know our delivery team made such a good impression - they'll be chuffed to hear that! If you need anything going forward, we're always here to help. Enjoy your spa! 💦😊
Great company to deal with- excellent…
Great company to deal with- excellent service - prompt communication - delivery guys were excellent - all round very happy and are sure our guests will enjoy the new hot tub.
September 7, 2024
Unprompted review
Reply from Wild Water Spas
Thank you for the fantastic review! We're so pleased to hear you were happy with the service and communication throughout. We'll be sure to pass your kind words on to the delivery team. We hope your guests love the new hot tub just as much as you do! 💧✨
Great experience, can’t fault delivery
Everything went as planned, sales team very helpful and informative.
The delivery went as planned and smoothly. Everything was set up on delivery and explained thoroughly, very happy with the service all round!
September 10, 2024
Unprompted review
Reply from Wild Water Spas
Thank you for the great feedback! We're so glad to hear everything went to plan and that our team was able to provide helpful, informative service throughout. It’s always our goal to make the process as smooth and stress-free as possible, so we’re thrilled you’re happy. Enjoy your new spa! 💦😊
Great delivery guys.
Delivery guys Paul and his sidekick. Brilliant installation went almost with a hitch all sorted quickly. Showed us everything working on situ great sense of humour.
August 20, 2024
Unprompted review
Reply from Wild Water Spas
Thanks for the great review! Paul and his “sidekick” will love hearing this 😄 We're so glad the installation went smoothly and that they could get everything sorted quickly while keeping the mood light. Enjoy your new spa – and don’t hesitate to reach out if you need anything! 💧✨
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Great service and a great spa
Great service and a great spa, sorted me out a great deal and I would highly recommend them
August 12, 2024
Unprompted review
Reply from Wild Water Spas
Thank you for the wonderful review! We’re so glad to hear you’re happy with both the service and your new spa. It’s fantastic that we could find the right deal for you, and we truly appreciate your recommendation! Enjoy your spa time! 💦✨
Brilliant company from start to finish
Brilliant company from start to finish. All questions answered and delivery exactly as promised. The delivery driver Jamie was fantastic, so helpful and positioned the tub perfectly. Really pleased would highly recommend this company.
August 15, 2024
Unprompted review
Reply from Wild Water Spas
Thank you so much for your amazing review! We're thrilled to hear that everything went smoothly from start to finish. Jamie will be delighted to hear your kind words - he's a pro at making sure everything is just right. We truly appreciate your recommendation and are so happy you’re pleased with your new spa! Enjoy! 💧✨
Just a response to your reply
Just a response to your reply.
I messaged your company the morning of the delivery day to say the 6 work men from our builders leave our place at 17.00 as no builders work on site after that time do they.
Wasn't our fault.
Also I've had a visit from a hottub service company in the southwest to listen to the excessive noise from the motor without the jets going and he has confirmed this noise level isn't normal.
June 6, 2024
Unprompted review
Reply from Wild Water Spas
Thank you for getting back to us and for sharing your concerns. We understand your frustration regarding the delivery timing, and we appreciate you clarifying the situation.
In regard to the motor noise, we’re sorry to hear it’s not performing as expected. We’ve already reached out to you directly to help resolve this and are committed to making sure everything is sorted to your satisfaction. Please don’t hesitate to get back in touch if there’s anything more we can do.
The dream
Paul and partner came to deliver and install our new hot tub yesterday. Gave us lots of tips and info. Got in it tonight and absolutely in love with it. Couldn’t be happier
August 6, 2024
Unprompted review
Reply from Wild Water Spas
Thank you so much for the lovely review! We're thrilled to hear you're already enjoying your new hot tub - and that Paul and his teammate were able to provide plenty of helpful tips. It’s great to know you’re so happy with it already. Here's to many more relaxing evenings! 💧✨
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Excellent all round
Excellent all round
Driver was great and spent the time setting up and explain everything
Would definitely recommend
July 5, 2024
Unprompted review
Reply from Wild Water Spas
Thanks so much for the great feedback! We're really glad to hear everything went smoothly and that our driver took the time to get everything set up and explained properly. We truly appreciate the recommendation - enjoy your new spa! 💦🙌
A good,fair and honest
To be honest, in the beginning I was sceptical as I was placing an online order for several thousand pounds. I read mixed reviews and could see that some of the less favourable ones were not justified. Also what the company were offering for the price was way more that any competitor I could find. When I read that the air source heat pump could be withdrawn at any time, I didn't think I would actually receive it but preceded to order as it was still a good price. I was amazed and delighted when it actually came and that turned a good price into a great one.
The installers arrived quite late in the evening and had obviously had a very busy day but what was equally obvious was that they were intent on doing a good job and delivering excellent customer service. They installed the hot tub and explained the functions and how to use the chemicals. There were 2 small parts missing to enable connection of the heat pump and I got a real sense that the engineer was really disappointed that he wasn't able to complete the job on the day but they returned within the week to sort it. All working fine and very pleased. I would highly recommend Wild Water Spas based on value for money and service!
June 20, 2024
Unprompted review
Reply from Wild Water Spas
Thank you so much for taking the time to leave such a detailed and honest review. We completely understand your initial hesitation - making a large purchase online can feel like a leap of faith, so we’re really pleased to hear that your experience exceeded expectations.
It’s great to know that the air source heat pump was a welcome surprise and added even more value to your order. We’re also proud of our installation team for delivering excellent service, even after a long day, and for returning promptly to complete the setup. Your kind words mean a lot, and your recommendation truly means the world to us.
Wishing you many relaxing and enjoyable moments in your new hot tub! 💦✨
Our spa arrived Thursday and can’t…
Our spa arrived Thursday and can’t fault Paul’s delivery team.
We had been told it would require a crane to lift over brick wall and they hadn’t told Paul that but amazingly they managed to get in anyway.
Spa set up and explained. The insulation that we had paid extra for wasn’t what I was expecting so was able to send back for a refund. Spa now ready to use and very pleased with it. We purchased the Adonis which is a compact bargain model as we don’t have a large space. The only issue is the pillows keep detaching from the spa which is annoying but other than that seems great. The cover lifter wasn’t in stock when they delivered but Paul has already sorted coming back out Wednesday with it and a filter as an apology!
July 4, 2024
Unprompted review
Reply from Wild Water Spas
Thank you so much for your detailed review! We're really glad to hear Paul and the team were able to find a solution on the day - especially with the unexpected crane situation. It’s great to know the setup went smoothly and that you’re happy with your Adonis spa. It’s a fantastic choice for compact spaces!
We also appreciate your feedback about the insulation and the pillows - it's helpful for us to know where we can improve. We're glad we could arrange the refund quickly and that Paul is already booked in to return with the cover lifter and filter. Thanks again for your patience and understanding - we hope you enjoy many relaxing soaks in your new spa! 💦😊
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