From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery we... See more
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Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, United Kingdom
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great hot, really helpful via what’s app and nice delivery team

Reply from Wild Water Spas
Smooth delivery and set up - in and out within the hour
Took a while for the model we wanted to be available but very pleased with it

Reply from Wild Water Spas
We only took delivery yesterday so have not used our tub yet. From the first contact we have been dealt with efficiently and professionally. Harry our delivery driver and installer kept in contact about arrival time and arrived as promised. He worked in extremely hot conditions but did a fabulous job. He was professional pleasant and a credit to the company. We look forward to using our tub later today. Thanks

Reply from Wild Water Spas
Delivery guys great with loads of knowledge. Hot tub.can in through my 2 back gates. I think the tub was in under a minute. The main stay was the filling up. Had it nearly a week and loving it 😀
Received my hot tub today delivered by Harry. Fitted in his tightest spot yet but still managed to get the job done. Can't fault the team at all great service would highly recommend 👌 went above and beyond to get the job done tonight thanks again appreciate it
Easy process from start to finish. Jamie and Jamie turned up in the time frame and were friendly and helpful. They installed the tub, waited for it to fill up and then ran through how to use it with me. Excellent service! Thank you.
Great fast service, lovely tub, just perfect. Thank you
The delivery men where lovely but obviously over worked . Last delivery time is between 7-9 we got a call after 9 to say 9.45 as there had been accident on the motorway and they were a driver down . 10.15 pm and no delivery and I couldn't contact them they then call at 10.40 they are 6 minutes away . They arrive just before 11pm . The hot tub is to big for the gate despite giving measurements so my husband takes the gate off and the edging of shed roof . They get it in but don't have the tools to install it so my husband has to lend him his . It's pitch black so only gets half set up .
The company when I contacted them where rude and said I would of complained if it wasnt delivered and they should of left it on our drive .
I'm hoping nothing ever goes wrong with the hot tub so I don't have to have contact with them again

Reply from Wild Water Spas
Delivery was a bit delayed, but once contacted a revised ETA was given. Delivery team were great. No problems whatsoever. Positioned and set up tub, cleared and packed away all packaging. Great tub, very pleased. Currently balancing chemicals ready for use.
Would definitely recommend this company
This is the worst experience I have had as a customer. Their callous disregard for your time and commitment to any kind of service. I was sold a faulty product. Jets don't work and the hot tub leaks. I raised this issue mid April and it has still not been resolved. I only bought the hot tub in December last year. Once they sell you a product they don't give a monkey's. This is despite me paying for the lifetime guarantee.
Love our new hot tub. Great service thanks. Delivered and installed by 2 great lads called Jamie, working till late so they could get it installed . Great communication through the whole process, fantastic quality hot tub for a great price.
First class service from start to finish. Happy to deliver at a time that suited me. The delivery guy was first class and explained everything and would not leave until I was 100% happy. Would use again when it’s time to upgrade
The experience was very easy from start to finish.
The delivery men were very helpful and polite.
Would definitely recommend this company
Very happy with my new hot tub. Tom and his drivers were very helpful. Everything done very professionally.
I was dealing with a chap called Tom, he was very effienct and kept me fully updated with the issues I had been having over the last 12 months. Thank you Tom for all your help.
Thank you Tom for answering all my questions throughout the process and to Paul the driver for fitting it x
We needed to prepare the ground before delivery of the hot tub and Wild Water Spas were happy to hold onto the hot tub for a couple of months until we were ready. James and Rom delivered and installed the hot tub. They'd driven a long way but were on the case as soon as they arrived. Very polite and helpful, explained how to use the hot tub and answered our questions. Positive experience with Wild Water Spas.
Excellent service great communication install guys were brilliant thank you !
Would highly recommend wild water Wild Water Spas
Very professional from enquiring about new hot tub to delivery
Harry was very knowledgeable on installation and was very thorough in explaining about operating and aftercare for new tub
Thanks guys
Brilliant service can't reccomend wild water spas enough great hot tubs and after sales thanks
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