Wild Water Spas  Reviews 

362
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise staff for being helpful, knowledgeable, and patient throughout the process. Delivery and installation teams are highly regarded for their friendliness, professionalism, and smooth setup [R3-S1, R4-S3, R5-S3, R10-S4, R31-S2]. Many are thrilled with their high-quality hot tubs, finding the overall service excellent and seamless [R2-S1, R6-S4, R9-S1, R15-S5, R36-S1, R51-S1]. Conversely, some noted product quality issues, like faults or leaks, especially with used items [R19-S3, R21-S1, R39-S1]. Others reported poor customer service, citing unresolved problems or declining communication after delivery [R19-S3, R21-S3, R22-S1, R25-S3]. Delivery problems, including cancelled dates and no-shows, were also mentioned by a few [R22-S4, R24-S1, R25-S1].

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Service

People report positive experiences with service, highlighting the ease of ordering and the helpfulness of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the helpfulness and... See more

Product

Customers consistently note positive experiences with the product, with many expressing satisfaction with... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the start Sam was very helpful in advising on different models of hot tub. They waited very patiently while we took over 9 months to build the extension before we could take delivery. Delivery we... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my hot tub . This was a big decision & Sam talked me through the whole process & discussed in detail which tub would suit our needs . Delivered as per schedule & despite this hot tub... See more

Company replied

Rated 5 out of 5 stars

My hot tub was delivered today, I was given an accurate time slot, delivery men were really friendly & helpful going out of the way to move things for me and tidy any wrapping away. Very informative... See more

Company replied

Rated 5 out of 5 stars

I received my hot tub today 24th January Paul the delivery driver was amazing, he went above and beyond. He arrived within the time slot, he moved my old tub out of the way to put the new one in wi... See more

Company replied


Company details

  1. Hot Tub Store

Written by the company

Our aim is to provide high quality hot tubs at affordable prices along with excellent customer service. We are a hardworking and motivated team always going that extra mile to make sure our business is one step ahead.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(362)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great hot tube

Great hot, really helpful via what’s app and nice delivery team

June 10, 2023
Unprompted review
Wild Water Spas  logo

Reply from Wild Water Spas

Sorry for the delayed reply, but thank you for your feedback! We’re so glad to hear you're happy with the hot tub and that our team was helpful. Thanks again for choosing us!

Advertisement
Rated 5 out of 5 stars

Smooth delivery and set up

Smooth delivery and set up - in and out within the hour
Took a while for the model we wanted to be available but very pleased with it

June 7, 2023
Unprompted review
Wild Water Spas  logo

Reply from Wild Water Spas

Sorry for the delayed reply, but thank you for your great review! We’re glad to hear the delivery and setup went smoothly and that you’re happy with your hot tub. We appreciate your patience while waiting for the model to become available, and we're thrilled you're pleased with it!

Rated 5 out of 5 stars

So far very good

We only took delivery yesterday so have not used our tub yet. From the first contact we have been dealt with efficiently and professionally. Harry our delivery driver and installer kept in contact about arrival time and arrived as promised. He worked in extremely hot conditions but did a fabulous job. He was professional pleasant and a credit to the company. We look forward to using our tub later today. Thanks

June 10, 2023
Unprompted review
Wild Water Spas  logo

Reply from Wild Water Spas

Sorry for the delayed reply, but thank you so much for your wonderful review! We’re thrilled to hear that your experience from start to finish has been so positive and that Harry made such a great impression, even in the heat. We hope you enjoy your hot tub today — thanks again for choosing us, and we’re here if you need anything!

Rated 5 out of 5 stars

Delivery guys great with loads of…

Delivery guys great with loads of knowledge. Hot tub.can in through my 2 back gates. I think the tub was in under a minute. The main stay was the filling up. Had it nearly a week and loving it 😀

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Received my hot tub today delivered by…

Received my hot tub today delivered by Harry. Fitted in his tightest spot yet but still managed to get the job done. Can't fault the team at all great service would highly recommend 👌 went above and beyond to get the job done tonight thanks again appreciate it

June 6, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant service from start to finish

Easy process from start to finish. Jamie and Jamie turned up in the time frame and were friendly and helpful. They installed the tub, waited for it to fill up and then ran through how to use it with me. Excellent service! Thank you.

June 2, 2023
Unprompted review
Rated 1 out of 5 stars

Very rude company 11pm delivery

The delivery men where lovely but obviously over worked . Last delivery time is between 7-9 we got a call after 9 to say 9.45 as there had been accident on the motorway and they were a driver down . 10.15 pm and no delivery and I couldn't contact them they then call at 10.40 they are 6 minutes away . They arrive just before 11pm . The hot tub is to big for the gate despite giving measurements so my husband takes the gate off and the edging of shed roof . They get it in but don't have the tools to install it so my husband has to lend him his . It's pitch black so only gets half set up .
The company when I contacted them where rude and said I would of complained if it wasnt delivered and they should of left it on our drive .
I'm hoping nothing ever goes wrong with the hot tub so I don't have to have contact with them again

June 2, 2023
Unprompted review
Wild Water Spas  logo

Reply from Wild Water Spas

Hi Deborah,
As we have explained through messages to you late last night, well past our customer service hours, your delivery was late as our driver had other jobs that day that slightly ran over and rather than cancelling your job last minute, we took the risk of delivering the hot tub later than we would like as to make sure you got your hot tub delivered on the date we arranged and to not have you waiting until another delivery slot became available.
As for the tools, I’m sure our driver and also us have said we thank your husband for letting our driver borrow his tools. Our drivers are sent out with equipment that works but sometimes things can happen and things can break or run out of charge and our driver still came to the job in the hope he would be able to use tools on site so he could still get the job done.
I don’t believe we have ever put fault on you. At the end of the job the driver asked your husband if he was happy with the service and he said he was and we have a photo of your husband happily posing with his new hot tub. If you or your husband were not happy at the time you could have told us there and then but from our end it looks like a happy customer with their new hot tub.

Rated 4 out of 5 stars

Delivery was a bit delayed, but pleased with purchase

Delivery was a bit delayed, but once contacted a revised ETA was given. Delivery team were great. No problems whatsoever. Positioned and set up tub, cleared and packed away all packaging. Great tub, very pleased. Currently balancing chemicals ready for use.

Would definitely recommend this company

June 1, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Absolute Rubbish

This is the worst experience I have had as a customer. Their callous disregard for your time and commitment to any kind of service. I was sold a faulty product. Jets don't work and the hot tub leaks. I raised this issue mid April and it has still not been resolved. I only bought the hot tub in December last year. Once they sell you a product they don't give a monkey's. This is despite me paying for the lifetime guarantee.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Love our new hot tub

Love our new hot tub. Great service thanks. Delivered and installed by 2 great lads called Jamie, working till late so they could get it installed . Great communication through the whole process, fantastic quality hot tub for a great price.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. Happy to deliver at a time that suited me. The delivery guy was first class and explained everything and would not leave until I was 100% happy. Would use again when it’s time to upgrade

June 1, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Positive experience with Wild Water Spas

We needed to prepare the ground before delivery of the hot tub and Wild Water Spas were happy to hold onto the hot tub for a couple of months until we were ready. James and Rom delivered and installed the hot tub. They'd driven a long way but were on the case as soon as they arrived. Very polite and helpful, explained how to use the hot tub and answered our questions. Positive experience with Wild Water Spas.

May 8, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly knowledgable company

Would highly recommend wild water Wild Water Spas
Very professional from enquiring about new hot tub to delivery
Harry was very knowledgeable on installation and was very thorough in explaining about operating and aftercare for new tub
Thanks guys

April 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look