Wilkie's Eyecare and Jewellers Reviews 

763
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the friendly staff are exceptionally kind, highly professional, and extremely knowledgeable during comprehensive eye examinations. People visiting the local business appreciate being treated with genuine care and attention from the moment they arrive. Some people also noted that the practitioners always take extra time to thoroughly explain every procedure, ensuring all questions are answered. Additionally, consumers warmly praise the welcoming atmosphere, efficient front desk assistance, and exceptional guidance provided when choosing new glasses or frames. Visitors seeking specialized jewelry repairs also share wonderful feedback regarding the dedicated and prompt service received.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional and courteous... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff are friendly, knowledgeable,... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting professional, competent, and friendly... See more

User experience

Users describe positive interactions with user experience, highlighting professional and friendly staff who... See more

Quality

Customers had positive experiences with quality, noting that items looked brand new after repairs. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to pick... See more

Rated 5 out of 5 stars

Ease of getting appointment. Lovely shop, helpful welcoming staff. Eye test - New practitioner Laura Steele. Very nice, pleasant young woman. went through eye test procedure, explained each st... See more

Rated 5 out of 5 stars

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB. Sharon at the jewellers side of the shop gave first class cust... See more

Rated 5 out of 5 stars

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Jewelry Store

Written by the company

Established family run optometrists and jewellers delivering first-class eye care and customer service tailored to our clients needs. Over 60 years experience we are a leading independent vision care specialist, dedicated to delivering the highest standards of eye care and eyewear to all our patients, using advanced technology, in a friendly and a professional environment Family focused- from our staff to our customers we want everyone who comes into our practices to feel welcomed and looked after.


Contact info

4.9

Excellent

TrustScore 5 out of 5

763 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(763)

210 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Genuinely kind and helpful staff

Genuinely kind and helpful staff. The optometrists will take extra time to explain things and address any concerns or questions that you may have. Really knowledgeable and helpful when it came to picking out new frames as well. They may cost more than other opticians but the level of service and genuine care justifies that cost every time, wouldn't go anywhere else.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Wedding ring resized

Had my wedding ring resized as a previous jeweller cut and removed some gold when it was slightly out of shape when I fell off my MTB.
Sharon at the jewellers side of the shop gave first class customer service by keeping me informed about costings and when to collect.
Ring came back gleaming and now I can wear it everyday without using clasps.
Great service from all in the shop as I also get my annual eye check up there.

September 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

The team was amazing

The team was amazing from making my daughter feel welcome to the quick and efficient eye test to picking out her first frames! Definitely made the whole process look easy, good range of frames too!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had my wedding ring repaired…

I recently had my wedding ring repaired and Im very pleased with the experience. The staff provided excellent customer service, friendly and professional. I was very impressed with the quality of the repair, my wedding looks like brand new. I would highly recommend.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Looking after your best interests

From the ladies at the reception to the optician himself my wife and I were treated with all due care and attention. During the eye test itself we were both made to feel very comfortable and at ease. Any questions we asked were answered in great detail. Overall we were both very happy with the way the experience worked out. Can't praise everyone enough. Thank you.

September 10, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Wilkie's Eye care Excellence

I highly recommend Wilkie's Eye care for exceptional service from first walking in to be warmly greeted by a friendly, caring and highly knowledgeable front of house team, who genuinely know how their stuff! Valerie solved my emergency with confidence and ease, Jack flawlessly tested my eyes and I purchased good quality glasses which I am very happy with. Excellent service from start to finish. I have recommended Wilkie's to friends and will return!

July 31, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wilkies give you 100% attention

I visited wilkies eye care today the staff very helpful and welcoming on entering the shop the specialist who I seen was so informative about my eye care and put me at ease as I was a bit nervous with having trouble with my eyes what a lovely experience at wilkies .

September 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look