Returned a pair of trousers for a refund, as didn’t like the fit. Received an automated email 3 weeks ago that they received the item but still no refund despite sending multiple emails. Completely no... See more
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See what reviewers are saying
Items did take longer than expected to arrive (approx 2 weeks) however after messaging on social media found out there was a delay in distribution due to bad weather and once it was posted delivered... See more
Saw a lot of these brand on TikTok and thought I’d order a tracksuit. £130 order placed soon approaching 2 weeks ago. Haven’t received any updates on dispatch or delivery. Have sent messages on instag... See more
Absolutely unreal clothing from this brand, you won’t be disappointed. Everything I’ve ordered has been quality. Don’t get the negative reviews.. Ye sometimes there’s shipping problems but that comes... See more
Company details
Written by the company
British fashion label.
Contact info
United Kingdom
- williamgiles.co.uk
2.6
Poor
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service and top brand
Top service and top brand. The clothes are unbelievable. I was gutted when my polo shirt turned up with a slight hole in, however I got in contact with them and they sent out a replacement within the hour.
February 6, 2026
Unprompted review
Reply from William Giles
Thank you for taking the time to leave such a great review — we really appreciate it.
We’re sorry again that your polo arrived with a fault, but we’re glad we could resolve it quickly for you. If anything isn’t right, we always aim to put it right as fast as possible.
It means a lot to hear your feedback on both the product and the service — thank you for your support.
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worst experience ever
worst experience ever! tracksuit began to bubble on first wear (not even washed yet) I have bought cheap £50 tracksuits and they lasted longer
January 5, 2026
Unprompted review
Reply from William Giles
Hello Redeem,
We’re really sorry to hear this — that’s understandably frustrating, especially after just one wear.
What you’ve described isn’t the standard we aim for, and it’s certainly not the experience we want any customer to have. We take product quality very seriously and would really appreciate the opportunity to look into this properly for you.
Please reach out to our customer support team with your order number and a few clear photos of the area affected, and we’ll review this as a priority and advise on the next steps.
Thank you for bringing it to our attention — we’re here to help get this resolved.
Many Thanks,
William Giles Team
Great zip up
Quick delivery, came within a week. Material feels high quality and soft. Well priced and nice colour.
January 7, 2026
Reply from William Giles
Hello!
Thank you for the great review — we really appreciate it.
We’re glad to hear your order arrived quickly and that you’re happy with the quality, feel, and colour. That’s exactly what we aim for with every piece we release.
Thanks again for your support — we hope you enjoy wearing it.
Many Thanks,
William Giles Team
Unfortunately probably my worst…
Unfortunately probably my worst experience with customer service from any clothing brand.
I received a faulty hoodie that they’ve clearly tried to get away with shipping to paying customers. It’s so badly cropped and padded across the shoulders it’s completely disproportionate and impossible to wear.
Im currently 4 weeks into trying to be shipped out a replacement and offering to return. I’ve had 3 responses in 4 weeks, 1 email and 2 DMs. Contacted around 7-8 times now
January 19, 2026
Unprompted review
Reply from William Giles
Hello,
We’re really sorry to hear that this experience has been frustrating for you and understand how disappointing it is to receive an item that isn’t quite right.
Once the issue with the hoodie was brought to our attention, we arranged a replacement, which was successfully sent and received. We also offered the option to return the original item so this could be resolved as smoothly as possible.
We did respond to all messages received, although we appreciate that delays can feel much longer when you’re waiting for a resolution, and we’re sorry if our response times added to your frustration.
We take feedback like this seriously and are always working to improve both our product checks and communication. If there’s anything further we can assist with, please don’t hesitate to contact us directly.
Kind regards,
William Giles Team
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Great Fitting Knit
I ordered the 100% wool zip up knit, really nice piece and fits great. I just wish the two way zipper was slightly better quality, it gets stuck quite easily and is sometimes difficult to zip up.
January 7, 2026
Reply from William Giles
Hello Sharon,
Thank you for your review,
After your email regarding your order was responded to. I quickly sent a replacement order which i can now see has been delivered. I hope this was resolved quickly for you.
Many thanks,
William Giles Team
shocking customer service
Shocking customer service, I paid for my product in November and I still haven’t received it. The lack of response from customer service is embarrassing
January 8, 2026
Unprompted review
Reply from William Giles
Hello,
We’re sorry to read this review and are disappointed to see this description of your experience.
To clarify, your original order was unfortunately lost in transit by the courier. Once this was confirmed, we promptly arranged and dispatched a replacement to ensure you received your product as quickly as possible.
All emails sent to us were responded to, and we remained in contact throughout to resolve the issue. We take customer service seriously and always work to find a solution when delivery problems occur.
If you require any further assistance or updates, please contact us directly quoting your order number and we’ll be happy to help.
Kind regards,
William Giles team
£400 down no goods! Stay away!
Spent £400 with this company in November 2025, and the items were never delivered. Took about 2 weeks to dispatch the items in the first place after many emails. I emailed them in regard to the parcel they allegedly posted, and still haven't had a resolution response despite many emails sent.
Will have to take this to my bank now as they have stopped communicating.
Stay away from them at all costs!
November 28, 2025
Unprompted review
Reply from William Giles
Hello,
We’re sorry to read this review and would like to clarify the situation.
Your order was successfully dispatched and confirmed as delivered by Royal Mail. We have chased this directly with Royal Mail, who have confirmed that the parcel was delivered to the correct address, with GPS data confirming delivery, and it was left safely in an appropriate location.
We have not ceased communication. Once a parcel is confirmed as delivered by the carrier, our process is to work with the customer to investigate any post-delivery concerns, which we are always happy to assist with.
Please contact us directly with your order number so we can help take this further.
Kind regards,
William Giles Team
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What a downward spiral.
Wow. Been using this brand for 3-4 years and it’s only gone downhill from when I first found it at 5000 followers.
Releases tracksuits that he doesn’t even have access to yet and doesn’t send until 3 weeks after purchase.
Tried returning the hoodie for an exchange and it arrived at there warehouse on the 8/12/2025 I’m still waiting on a message for it to be sent back to me.
Recommended this company years ago to my mates but wow, they’ve gone downhill and don’t think I’ll be purchasing any items from them again.
December 16, 2025
Unprompted review
Reply from William Giles
Hi Harry,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this has been, especially as someone who’s supported us for years.
You’re right to expect better communication and faster turnaround times. The delays around recent releases and your exchange are not the standard we aim for, and we take full responsibility for that. There have been unexpected internal delays over the black friday period and that we too found frustrating.
Regarding your exchange that arrived on 8/12/2025 — Please reach out to us directly at williamgilesstore@gmail.com with your order number so we can prioritise resolving this immediately.
We truly appreciate your early support and understand your disappointment. Feedback like this is being taken seriously as we work to improve our operations and customer experience moving forward.
— William Giles Team
Nice tracksuits
Nice tracksuits, but bobbly before even wearing and even more bobbles after first wash lol
November 26, 2025
They quickly rectified there mistake…
They quickly rectified there mistake and sent out the right size first class so I'm a happy customer again , maybe just check order slips before sending out to not disappoint customers in the future
November 26, 2025
Returns are made very difficult I…
Returns are made very difficult I started a return on the 06/11 and received a notification saying that my return is being reviewed, which is strange why does it need to be approved? Today is the 11th and I still haven’t been sent return information. I really want to get the item sent back so I can receive a refund.
November 4, 2025
Reply from William Giles
Hello Zach,
Thank you for your review,
Your return was requested on the 6th of november on our returns portal and accepted.
The returns information was sent to your email that day. I have sent some information on returns for you, in future If you are having issues with your return please don't hesitate to contact a member of our customer service team - williamgilesstore@gmail.com
Many Thanks,
William Giles team
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I love the products and styles but I…
I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out
October 16, 2025
Reply from William Giles
Thank you for your review Samuel,
We are so happy that you love our products, However I do apologise that you have experienced an issue with delivery.
I have emailed you with a resolution and hopefully you won't have this problem again.
Thank you,
William Giles Team
Reply from William Giles
We are so happy you love our products!
Placed an order on 28th Septemer
Placed an order on 28th Septemer, bas been showing preparing for shipment since. No updates and no reply to enquiries
October 14, 2025
Unprompted review
Reply from William Giles
Hi Muaaz,
Thank you for your feedback, I am sorry to hear you haven't received a reply, I have looked into this and can see your emails have been responded to on the same day. If you are having issues receiving these I would be happy to help.
Many Thanks,
Emily @ William Giles
Reply from William Giles
Thank you so much for your kind words! We’re thrilled to hear you loved your experience with William Giles. Your support means the world to us — we can’t wait to have you shop with us again soon!
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Shirt is great!
Pre order took slightly longer than I thought but I emailed and the team was super helpful and gave an honest answer. My order arrived a couple days after.
Shirt came and fits my boyfriend perfect! Would highly recommend this brand!
August 1, 2025
Unprompted review
Reply from William Giles
Apologies you had to wait slightly longer for your pre order, It can be very hard when we experience a slight delay on delivery but we really appreciate your patience and support and that you love your product!
Perfect service
Unreal service from the team at William Giles. Messaged about an item, got a fast reply and a genuine honest answer. Ordered the item and had it within 24hours of ordering. The shirt is brilliant quality, and unreal fit just as described. Fantastic service will 100% be back for more!
August 5, 2025
Unprompted review
Reply from William Giles
Thank you so much for your kind review - This means so much to us! We are working really hard to provide great customer service and incredible products!
Blue and white long sleeve shirt was really nice quality
Quality and fit of the shirt were perfect! Really happy with the product I ordered
July 28, 2025
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