Williamhbrown Reviews 

What absolutely impeccable service you have astounded us from the 1st phone call we made
The professionalism of each of you has blown us away we really didn't think such fantastic service existed boy were we wrong WH Brown in Halifax you are beyond amazing thanks to each one of you that helped

What an absolute joke of a company. Seen a bungalow we like, rang to ask for a viewing. All they were bothered about was valuing our house and seeing a mortgage broker. They made us two appointments, one for a valuation on our house and the other for the mortgage broker. They never once got back in touch regarding us viewing the bungalow. So the day they were coming to value our house I cancelled both of their appointments. Absolutely discussing. When I cancelled she had the cheek to say they would keep us on their mailing list for future properties. I told her where they can shove any correspondence where the sun don’t shine. Rubbish company.

Was in a chain of 5, they made my seller put hers back on the market because my buyers lost they're buyers.. however the 2 house they were selling house 4 and 5 they kept on they're site as sold STC. My buyer just needed a few days to find a new buyer, but now these wombles have screwed up my dreamhouse and they weren't even the sellers.

What a bad experience we have had with holderness road branch in hull. My son has just turned 18 and received his trust fund he wanted to get his own place so he applied which he was told twice he was accepted for two different properties so he went ahead paid the first £180 which is clearly for a credit check which is supposed to be illegal now. But they get around it by calling it a reference check.

Landlord then declined him because he is on a zero hour contract but did provide all his wage slips which was showing never under £1200.

So William h brown promised to get it sorted and put him forward for another flat which was more expensive telling my 18 year old he will defo get it he we will sort him out as quickly as possible. So again he paid another £180 deposit to get declined again. Which is non refundable this time it was with a company called Leef properties were he had to pay the £180 to even the the propertie was through William h brown.

All this company has done is take money after money we’re a month down the line lost Al that money and no flat.

It’s disgusting what these company’s are doing taking money of young vulnerable people.

Hi We’ve recently bought a house with assistance of William H brown estate agents in Stevenage.
The agent Samuel was helping us from the start to the end with his professionalism and effectiveness. He was there for us every step of the way. He managed all the process smoothly and very quickly. He was very responsive and he’s answered all our questions. We are beyond grateful for his dedication to his work and for helping us to get the mortgage and to find our perfect home. He gave us a piece of mind during this difficult time. He made everything sounds so easy and simple. It was a truly great experience and I can’t imagined to have anyone else than WilliamH brown.

Absolutely useless company. Nobody ever replies when you need help. Can’t speak for he sales side but on the rental side avoid them at all costs. They are rude, unhelpful and never get back to you. I am a woman living on my own and they have never assisted when I have reached out to them. Horrible organisation. I am a landlady and I would never use them for my property let if you paid me

I have been a resident of William H Brown for a couple of weeks shy of 5 years.
In that time I have been betrayed for having a rent deficit of 0.02p.
Then I had a complaint of being in arrears again when in actuality I was 2 months in advance of payments.
I had to get rid of my vehicle which was parked in my assigned parking bay because it had minor crash damage to the front and now they are actively seeking to not renew my tenancy because I was attacked in my home.
Apparently the law which we should abide by that we are innocent until proven guilty does not apply to residents of William h Brown or at least as to my personal experience with their representative a Ms Christine Pratchett.
If you are a landlord you will probably be ok with this company but if you are a proposed tenant I would strongly advise you seeking alternative solutions rather than be left in the position that I am.

PETERBOROUGH LETTING
LESS THAN NO STAR.
SHOULD BE FACE MASKS NOT STARS, LIKE HIGHWAYMEN..
NO COMMUNICATION,NO SERVICE, COMPLETELY UNPROFESSIONAL .
CHARGES ARE UNCLEAR AND FRANKLY NOT REALISTIC. £115.00 FOR END OF YEAR STATEMENT, THAT THEY CALL TAX CERTIFICATE. TENANTS BEHIND IN PAYMENT AND NO URGENCY TO RECTIFY.
REPEATEDLY AVOIDED WHEN TRYING TO CONTACT AND RESOLVE ISSUES.
THEY PULL YOU IN ON PROMISE OF SERVICE AND SIT ON THEIR BACKSIDES SWERVING ANY ASSISTANCE APART FROM TEDIOUSLY WRITTEN TERMS AND CONDITION COSTS WHEN IT SUITS.
WOULD NOT HAVE THEM MANAGE MY BIRD HOUSE….

The King's Lynn branch are ghosting time wasters, called about a flat to rent in Hunstanton in April 2023 as we were relocating and they did a last minute viewing which was promising, however when we contacted them by email to express interest they never replied, I called and was told the agent would call back, they never did. We then found an amazing house with another agency shortly afterwards which was good. Fast forward to May 2025 and we have been served notice on this house as the owners want it back to turn it into an air BnB, very sad. Found a lovely bungalow in the same village we live in which seemed ideal as we love the area. Called, and again we were given a last minute viewing which was useful. Property was nice, we said we liked it and would think about it that evening. The next day the agent called and asked what the verdict was, we said we liked it and would like to be considered. We knew we were competing against others as our viewing was delayed by a prior viewing overrunning. We have not heard from them since, and having looked online, I can see it is now set as 'let agreed'. I'm not too upset that we missed out on the house as we've found an even better one since then with another agency, and they have been nothing short of brilliant and professional, and fast! However it's the principal, don't leave people hanging when they are literally trying to find somewhere to live, usually in a short space of time. Looking at my emails from 2023, it was actually the same agent that has ghosted us both times, which is so bad it's almost funny. We always seem to land on our feet thankfully, but that is absolutely no thanks to William H Brown King's Lynn! I would instead recommend Rounce and Evans or Sowerbys instead.

We used Stevenage branch of this company (Steve Allardyce being the agent dealing with the rental) to rent out our house. The tenants stole curtains, painted a bedroom mauve with gloss paint, left the freezer door open which resulted in a solid block of ice which took 3 days to defrost. Whilst all this was happening the letting agent made no inspections to our property to see that it was being respected. After a dispute with this company for 4 months we were given a pittance of the deposit to correct all the breakages and damage caused. I would advise anyone thinking of letting out their property to use a more professional company who will respect the owners property.

If I could, I would have given no Stars. 2.4 Stars is way too high for this joke of a letting company. They arranged an appointment to show me a property and decided not to show up at all. Pathetic excuse for a company.

We initially chose William H Brown because we were interested in a property they were marketing and thought it would be convenient to keep everything under one roof.

However, I have to say the service has been extremely disappointing. Communication has been poor throughout, and at no point did we feel included or informed during the buying and selling process. It felt as though minimal effort was put into supporting our sale or providing a quality service.

If you’re looking for a smooth, professional experience with a team that genuinely puts effort into your property journey, I would strongly advise looking elsewhere.

It will soon be 14 days since I have signed a holding deposit form with these people, and since then I have heard absolutely NOTHING in regards to the property I'm apparently moving into, I was originally meant to pick my keys up Tuesday 22nd, that never happened, I've fired across multiple emails, I've tried phoning the branch, NOTHING gets these people to talk, I have no idea what is happening with the property I've been accepted for, no date to pick the keys up, no tenancy agreement, no move in date... Nothing.

Have been dealing with the Statham branch of William H Brown and can only suggest that they are best avoided, they have had significant staff turn over and each time the selling staff that come out to visits have been less skilled and less enthusiastic.
They have managed to get a whole 6 people through the door in a year. Which is well below the market standards and even with that when cancelling contract they're immediately reminding of their competition clause that you can't see with anyone else till the notice is done, which while legally correct seems pretty poor form when they have woefully under performed.

Over all very lacklustre, unprofessional staff sent to do viewings and no ideas to help sell a property apart from the relentlessly lazy "Drop the price, drop the price" the battle cry of estate agents who don't really know how to sell.

Very much best avoided, much better options out there.

We have had a really good experience with William H Brown Sowerby Bridge Branch Edward was amazing with the first meeting I was really anxious about selling the house but he made it all easy and was compassionate about our autistic daughter and the impact on her throughout we sold fast and was really happy with the service we received

worse company to use as an agency - do not use if you are looking to buy or sell a property

The Huddersfield office are dealing with Selling and buying my properties, but I was in Sowerby Bridge so popped in that office because I had a couple of issues that I wanted some help with. I had been given a Solicitor so completed all the forms and paid £75 up front costs. The Huddersfield Office then said I needed a different solicitor, because the vendor was using that Solicitor. I asked one of the ladies at Browns to request a refund for me, but 4 weeks later i had heard no more about my £75. I also asked 3 times if the Vendor had set a completion date because my Solicitor said he hoped to complete this month. I needed to know if the Vendor required me to complete this month. I was not trying to push them out, I just needed to know if I needed to sort my financial position out.
Hannah Whiteley at Sowerby Bridge was excellent, she phoned the solicitors gave them my bank details and was told it would be in my account within 2 days. Hannah then phoned Huddersfield and told them I was waiting for an update. She was told they had an update for me and they would ring me in 5 mins. So thank you Hannah a well deserved 5 stars and I could relax for the rest of the day because the issues had been resolved.

Couldn’t recommend them enough, particularly Fabio and Olivia. They were organised, took the time to understand my needs and helped to make a stressful overseas move smoother. Very grateful to them and the team!

Loved my experience, very supportive and a great team overall.

Worst estate agent in Harrogate! Rude and unprofessional! Avoid