Williamhbrown Reviews 

Williamhbrown helped us to find our dream home so quickly , great communication , amazing… nothing to complain about! Excellent! 5***** Thank you D&I

Ed came over for my apartment inspection and was very helpful as he helped me report issues that the apartment had and said they would get resolved. Great manners aswell would recommend

The problem with William H Brown is that they are owned by Sequence UK Ltd - read their reviews - even worse than WHB!
From a tenants point of view- do not let via WHB - cannot stress this enough!
We rented - all was great to start but then........ ANY maintenance issues will be ignored - so you are on your own to fix - we had three separate leaks through the roof - all reported and ignored.
But the biggest issue is below.....
At the end of your tenancy DO NOT EXPECT YOUR DEPOSIT BACK.
Sequence UK Ltd will act on behalf of the landlord to make ficticious charges on production of your end of tenancy report - they do not have the tenants interest.
What they will do is ask you to go through the Tenancy Deposit Scheme and endless months of pointless negotiations to try and salvage your deposit. As an example we had the property professionally cleaned - the report said 'small mark to the inner kitchen cupboard' - a claim from Sequence for £220. The mark was at the back of a cupboard (apparently) and not a scratch or damage - just a mark!
Additionally despite a professional cleaning company they found 'a hair on the carpet' a claim for £550 for another clean!
Then there was the 'overgrown bush' a claim for £220 also - actually against the law to trim as there were nesting birds!
In short - you will not get your deposit back - add that to your budget as it will simply be denied.
Look up Sequence UK Ltd - appallingly deceptive company

They Cancelled the valuation appointment 1 hour beforehand leaving it to short notice for me to book in elsewhere

Read this they were fishing opps not allowed to paste & posts the truth
So don't trust WHBrown Doncaster thank you matt 1st class lira

If trust pilot’s lowest review was a zero this is what I would give w h brown of Broxbourne.
An absolute disgrace of a so called estate agent. W H Brown of broxbourne are a bunch of lazy, useless amateurs. Adam, the so called branch manger, is by far the worst, incompetent out of the bunch. I regret wasting 4 months of my time with these unprofessionals, having sold my property to a person that wasn’t a genuine buyer, w h brown never did anything in that 4 months to make sure this sale progressed to completion. Stay away from this estate agency as they offer nothing to a seller, apart from ignoring your emails, calls or do anything you ask them to do. Beware that if you decide to instruct these amateurs to sell your property you will waste time and money without any results.

Completely useless

Can't say I'm hugely impressed. No follow up after a viewing and poor telephone manner when we contact them.Very dismissive and got the impression that they really couldn't be bothered.

I was not directly acustomer with this agency, but buying the property through William H Brown and I can share a very positive feedback. During my mortgage procedure they supported me the same as their seller customer and I am extremely greatful for Emma Powell who dealt with my case. She made outstanding effort to make the completion date done as planned.
Thank you very much for the exceptional support

The title says it all.

Colchester Branch
The worst property agent I can think off. They promised the world and delivered not a single viewing in two month. We gave notice and the property is still on the main portals in their name after 28 days notice.

Wakefield. Sold my house in 6 days.Very slick sales pitch and careful photographer arranged to present the house in its best light. Used their conveyancer who was thorough and meticulous. However, their selling fixed fee (over £4,000) was high, as the VAT was added on at the billing point. I have to say they then did NOTHING for their money. No emails were replied to. I went into the office and asked about who was co-ordinating my sale with my related purchase.(Not one of theirs , so they were disinterested) Annette shrugged and said, the solicitor, but she would make some calls to various parties and get back to me. No word. Complained and asked for a different agent. No reply. Final call from Annette on moving day. Could the buyers come up to the house and get the keys from me..(.so no work for them, then) Appalling customer service, with no interest in cultivating a relationship with me or providing support throughout a naturally stressful time. William Frost from Ewemove who was the the Estate Agent handling my purchase was a wonderful example of a supportive estate agent. Final spam email from WHBrown promoting mortgage deals..an absolute joke.

Shocking service.

Initial queries raised prior to making an offer were deemed as resolved so we went ahead and made an offer.

However, 1 week into the process and it has been determined that our initial queries were falsely resolved and that no conversation happened between the estate agent and the sellers.

Very disappointed in the service recieved - ultimately the EA’s are only concerned with providing the best service to the seller, negligent towards buyers and their requirements.

I advise not to use them!

I have received exceptional service and useful advise from letting agents at William H Brown Norwich(Bank Plain). As a fresh landlady I had a lot of concerns and questions, but the lettings team has sorted things for me very well and answered all my questions. Particularly I would like to thank Fabio Almeida for excellent service, advise and especially for going far and beyond.

I made an enquiry to view a property stating I could not take phone calls during work hours and would need to communicate via email. I reinstated this a further two times to them after they called and emailed me. They then proceeded to call me during work hours 9 times in 3 days. How could I possibly trust them with buying/selling a property if they can’t follow a simple request?

A joke - asked a question if there was a dishwasher and she said no, just because she was too lazy to ask the landlord.

Everyone has different experiences as other reviews show. Speak as you find but Fabio at William H Brown, Norwich has been second to none. A great credit to the company.

James the agent was on his job. And did an amazing job.Found the tenants that we hoped for. But beyond that the company was appalling. The most significant reason for this review is the tenants were handed keys to my property and no money has been paid to me. My tenants paid 6 months upfront passed their reference but as william h brown
Have no paperwork to say they passed their reference and want to pay upfront, so we are sent and indemnity email saying the tenants have not passed so prospective tenants must pay 6 months upfront.I asked why the funds have not been paid to me when tenants are i the house I was told that it was company policy that money transfers can take up to 5 days !

What absolutely impeccable service you have astounded us from the 1st phone call we made
The professionalism of each of you has blown us away we really didn't think such fantastic service existed boy were we wrong WH Brown in Halifax you are beyond amazing thanks to each one of you that helped

What an absolute joke of a company. Seen a bungalow we like, rang to ask for a viewing. All they were bothered about was valuing our house and seeing a mortgage broker. They made us two appointments, one for a valuation on our house and the other for the mortgage broker. They never once got back in touch regarding us viewing the bungalow. So the day they were coming to value our house I cancelled both of their appointments. Absolutely discussing. When I cancelled she had the cheek to say they would keep us on their mailing list for future properties. I told her where they can shove any correspondence where the sun don’t shine. Rubbish company.