William Jacket Reviews 498

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, noting that jackets often arrive well-packaged and in good condition, with some praising the craftsmanship and durability. The ordering process is frequently described as easy, and communication during the process is often clear. Reviewers also mention that delivery is generally smooth and on time, with some even highlighting quick shipping. However, some people were dissatisfied with the product, reporting that items received were different from descriptions or pictures, or were of poor quality. There are also concerns about inaccurate sizing, with some finding products too small or not true to size. A significant number of customers expressed frustration with the return policy, particularly the requirement to ship items back to Pakistan at their own expense, which can be costly. Additionally, some reviewers mentioned unexpected customs duties or taxes upon delivery.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, fit, and style of the... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the good quality, durability, and... See more

Order

Consumers find order to be ambiguous. While some customers praise the easy ordering process, clear... See more

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise quick shipping, with... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration that they have to... See more

Based on these reviews

Rated 4 out of 5 stars

From ordering to delivery, everything went smoothly. The jacket arrived in perfect condition and right on time.

Company replied

Rated 4 out of 5 stars

The jacket arrived well packaged and protected. Attention to detail even in shipping.

Company replied

Rated 5 out of 5 stars

I ordered the Hogans Heros Bob Crane jacket and when it arrived today I was very happy with it. It looks almost like the original version. I had a very wonderful experience with this company,... See more

Company replied


Company details

  1. Leather Goods Store
  2. Clothing Store
  3. Costume Store
  4. Leather Goods Manufacturer
  5. Men's Clothing Store
  6. Women's Clothing Store

Information provided by various external sources

William Jacket is the house of fashionable leather jackets for men and women that are inspired by TV Series, movies, games and superheroes. Free Shipment WorldWide | USA | UK | CANADA"


Contact info

3.1

Average

TrustScore 3 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

FAKE-BAD QUALITY-DON'T ORDER

I ordered online-the description was misleading. The items arrived yesterday and honoestly the material and finish is nothing like the authentic brand. A FAKE and not even a good fake. Terrible workmanship. Its back in its box and after reading all the compliants its going to charity. Instead of from the USA its from Karachi. Never again-if you are reading this DO NOT order from this site.

July 27, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Sue,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

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Rated 5 out of 5 stars

I bought this jacket for my husband

I bought this jacket for my husband. The quality is truly excellent, it fits him perfectly, and it arrived on time. Everything went very smoothly.

October 26, 2023
William Jacket logo

Reply from William Jacket

Hi Guillermo,
Thank you for your wonderful review! We're so happy to hear that the jacket was the perfect fit for your husband and that the quality exceeded your expectations.

Thanks & Regards
Team William jacket

Rated 1 out of 5 stars

Scammed out of returned shipping. Not USA based company.

These guys are horrible all the way around. I bought an MLB jacket pictured as worn by the players, coaches on my favorite team. What I received was a jacket in a completely different color with the zipper on the wrong side and very snug for the size. I was told I could return for full refund including the shipping. I thought this company was in USA, I had to ship jacket to the Middle East! All of their tags claim they are in the States. I did get refund but they cheated me out of my shipping so I lost money. The one customer service person ignores the sentences you write and responds in his own way. AVOID at all cost!

July 11, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Lyle,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

Absolutely thrilled with my purchase

Absolutely thrilled with my purchase! William Jacket delivered an exceptional experience, from browsing to delivery. The Ryan Gosling jacket itself is a knockout- stylish, comfortable, and a dead ringer for the one in the Fall Guy movie. No complaints whatsoever!

February 1, 2024
William Jacket logo

Reply from William Jacket

Hi Thomas,
Thank you for the fantastic review! We’re thrilled to hear that your experience with William Jacket was exceptional from start to finish. It’s awesome that the Ryan Gosling jacket hit the mark for you. We’re so happy to know you’re loving both the style and comfort.

Thanks & Regards
Team William jacket

Rated 4 out of 5 stars

10/10 would recommend William Jacket to…

10/10 would recommend William Jacket to anyone looking for a sick movie-inspired jacket. They have a huge selection of stuff (seriously, I spent way too long browsing their site) and their customer service seems on point based on the chat I had with a rep before buying.

December 7, 2023
William Jacket logo

Reply from William Jacket

Hi Teresa,
Thank you so much for the glowing review! 🙌 We’re thrilled to hear you had such a great experience with us! We appreciate the 10/10 recommendation and can’t wait to have you back for your next awesome find! Thanks again for choosing William Jacket! 🎬✨

Thanks Regards
William Jacket

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Rated 5 out of 5 stars

I've always been a fan of Cody Rhodes

I've always been a fan of Cody Rhodes, and when I saw his white military coat in the ring, I knew I had to have it. My search led me to William Jacket, and while I was a little hesitant to buy this coat online, thrilled I took the plunge!

November 30, 2023
William Jacket logo

Reply from William Jacket

Hi Robbie,
Thank you for sharing your experience! We're so glad to hear you took the plunge and are thrilled with your Cody Rhodes-inspired white military coat!

Thanks & Regards
Team William jacket

Rated 1 out of 5 stars

STAY FAR AWAY

They literally tried to negotiate a percentage of the refund with me. I kept requesting I get paid in full & they kept saying “we can give 10% back” & the number kept going up. Hopefully PayPal will give me my money back. Scam. Bad business. Not even smart with it. There are great counterfeit items out there that you can’t even tell the difference but this was made by a child I just know it.

April 16, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Bai,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 4 out of 5 stars

Literally shook by the quality

Literally shook by the quality. i was skeptical about online jacket shopping, but William Jacket had the perfect vegan leather moto jacket. Took a chance-- worth every penny. Everything is top tier.

July 7, 2024
William Jacket logo

Reply from William Jacket

Hi Dorian,
Wow, thank you so much for your amazing review! We’re thrilled to hear that you’re shook by the quality! 😄Thanks for taking the chance with us, and we’re glad it was worth every penny.

Thanks Regards
William Jacket

Rated 5 out of 5 stars

Smooth ordering

Smooth ordering, timely updates on shipping, and Sarah from customer service was friendly and helpful. Great selection, top quality, fantastic service-highly recommended

November 16, 2023
William Jacket logo

Reply from William Jacket

Hi Viktor,
Thank you so much for your fantastic feedback! We truly appreciate your recommendation, and we're so glad you’re happy with our selection and service. Thanks for choosing us, and we hope to serve you again soon! 😊✨


Thanks Regards
William Jacket

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Rated 5 out of 5 stars

Absolutely kills in this shirt

Absolutely kills in this shirt! It's not just clothes; it's a mood. Wore it to the Road House 2024 premiere and felt like I was on set. The green matches Jake Gyllenhaal's, and the botanical print is unique yet subtle. The material is top-notch—soft, breathable, and durable. Lasted through a night of popcorn and cheering. Perfect cut; dress it up or keep it casual. You'll rock the bad boy look either way.

July 9, 2024
William Jacket logo

Reply from William Jacket

Hi Rhea,
Thank you so much for the amazing review! We're so glad to hear you killed it in that shirt! It sounds like the perfect piece for the Road House 2024 premiere.

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I finally found the black jacket from…

I finally found the black jacket from Talladega Nights on WJ! It arrived in just a week, and the quality of the leather is perfect -- love the shine and color. Highly Recommended!

June 19, 2024
William Jacket logo

Reply from William Jacket

Hi Kylie,
Thank you so much for your fantastic review! We're thrilled you found the Talladega Nights black jacket you've been looking for. Your high recommendation means a lot to us. Thanks for choosing William Jacket.

Thanks Regards
William Jacket

Rated 1 out of 5 stars

Exchange? What is that?

Like many on this website, I ordered a jacket and requested an exchange. It was $40.00 to receive a new jacket. $74.00 to return the jacket (to Karachi,
Pakistan). No first name for the recipient just"Smith". $146.00 for the jacket. I sent emails regarding the status of the jacket. No response. STAY AWAY FROM THIS "company".

May 13, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Brillnone,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

We got these Dumb and Dumber suits for…

We got these Dumb and Dumber suits for a buddy's costume party and totally nailed the Lloyd Christmas and Harry Dunne look, getting huge laughs all around. While the suits aren't top-notch quality, the bright orange definitely turned heads, and for the price, they held up well. Customer service was great too; they quickly swapped one of our accidental extra Harry suits for a Lloyd without any hassle.

July 7, 2024
William Jacket logo

Reply from William Jacket

Hi Hilda,
Thank you so much for sharing your experience! It sounds like you and your buddy absolutely nailed the Lloyd Christmas and Harry Dunne look—what a fun costume choice! 😆Thanks again for your feedback, and we hope your next costume is just as memorable! 🎉

Thanks Regards
William Jacket

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Rated 5 out of 5 stars

The tailoring and detail of this jacket…

The tailoring and detail of this jacket are impeccable, and the luxurious fabric feels amazing. While it drew some initial surprise from colleagues, it takes confidence to wear it in a professional kitchen. The pockets are well-placed and the breathable fabric keeps me cool during service. However, the shorter cut may not be suitable for those accustomed to longer jackets.

July 6, 2024
William Jacket logo

Reply from William Jacket

Hi Brandon,
Thank you so much for the thoughtful and detailed review! We're thrilled to hear that you're loving the tailoring, fabric, and overall design of the jacket. we appreciate your feedback! 👨‍🍳

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I love reviewing new online brands

I love reviewing new online brands, and William Jacket impressed me. They offer unique styles and statement pieces, focusing on outerwear and shirts. My purchase experience was positive, with good quality items. Check reviews and size charts before buying. They also offer free shipping. William Jacket is a brand worth trying and sharing your reviews to support their growth.

July 6, 2024
William Jacket logo

Reply from William Jacket

Hi Demian,
Thank you so much for the thoughtful review! We really appreciate you taking the time to share your experience with us. we're grateful for customers like you who help spread the word about William Jacket.

Thanks Regards
William Jacket

Rated 4 out of 5 stars

I just snagged a 49ers puffer jacket…

I just snagged a 49ers puffer jacket just like Kyle Juszczyk's wife's! It's my new go-to for chilly game nights with its high-end quality, soft parachute material, and super functional pockets. Absolutely love this red jackets- big thanks to WJ! You'll be seeing me again soon.

June 21, 2024
William Jacket logo

Reply from William Jacket

Hi Aelfric.
Thank you so much for the amazing review! We're pumped to hear you’re loving your new 49ers puffer jacket. thanks again for choosing William Jacket!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I was inspired by Richard Gadd's yellow…

I was inspired by Richard Gadd's yellow jacket in "Baby Reindeer 2024" and found the perfect one at William Jacket. Despite initial hesitation, I ordered it and couldn't be happier -- great quality, perfect fit, and free shipping. Thanks, William Jacket!

June 21, 2024
William Jacket logo

Reply from William Jacket

Hi Olivia,
Thank you for the awesome review! We're so glad you took the plunge and ordered the yellow jacket inspired by Richard Gadd's Baby Reindeer 2024.We hope you continue to enjoy your new jacket, and thanks again for choosing William Jacket. We can’t wait to have you back for your next perfect find!

Thanks Regards
William Jacket

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Rated 5 out of 5 stars

My teenager loves William Jacket for…

My teenager loves William Jacket for their trendy outwear and superhero costumes. The quality and prices are great, with reliable delivery and excellent customer service. We're excited for the new hoodie to arrive!

June 28, 2024
William Jacket logo

Reply from William Jacket

Hi Poulin,
Thank you so much for the fantastic feedback! We're thrilled to hear your teenager is loving the trendy outerwear and superhero costumes from William Jacket! Thanks again for choosing us.

Thanks Regards
William Jacket

Rated 1 out of 5 stars

Doesn't send you the right product and…

Doesn't send you the right product and let you pay for the return ...

July 11, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Maxime,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

Ordered a Toronto Blue Jays Barrio Home…

Ordered a Toronto Blue Jays Barrio Home Run Jacket. Fantastic quality and craftsmanship. It arrived on time and I am more than delighted with my purchase. Thank you William Jacket

July 10, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Hi Dave,
Thank you so much for the amazing review! We’re thrilled to hear that you’re delighted with your Toronto Blue Jays Barrio Home Run Jacket! we’re so grateful you chose William Jacket for this purchase.


Thanks Regards
William Jacket

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