William Jacket Reviews 498

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the smooth ordering process and quick, on-time delivery of their jackets. They often find the products to be of good quality, with comfortable materials and accurate sizing, and note that the items often match the pictures online. Some also highlight the impressive craftsmanship and durability of the jackets. However, some people were dissatisfied with the product quality and return policy. Several customers reported receiving products that were different from what was advertised, poorly made, or of questionable authenticity. Issues with incorrect sizing were also common, with many finding the jackets to be smaller than expected. A significant number of reviewers expressed frustration with the return process, as they were often required to ship items back to Pakistan at their own expense, which could be more costly than the item itself, even for defective products. Additionally, some customers were unexpectedly charged customs duties or taxes upon delivery.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the plush, warm, and stylish... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the quality, describing jackets as plush, warm,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick shipping, with items... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration that returns must be... See more

Based on these reviews

Rated 3 out of 5 stars

This was my first time ordering from Williams Jacket, and it went smoothly. Shipping was quick, and the jacket fit perfectly. You can tell care goes into both the product and the service. I appreciate... See more

Company replied

Rated 3 out of 5 stars

The jacket looks exactly like the pictures. Material feels good and comfortable to wear. Delivery was smooth and on time. Overall, a trustworthy store and a pleasant experience.I can say that, i'm imp... See more

Company replied

Rated 3 out of 5 stars

My order said free shipping however I got a bill from fedex for $9.70 when I reached out to William jacket they said “ customs duty or tax imposed by your country’s customs authority as per their pol... See more

Company replied

Rated 3 out of 5 stars

Great experience overall. The pricing was fair compared to other sites I checked, and the quality exceeded my expectations. My jacket arrived neatly packaged with no issues. I reached out with a sizin... See more

Company replied


Company details

  1. Leather Goods Store
  2. Clothing Store
  3. Costume Store
  4. Leather Goods Manufacturer
  5. Men's Clothing Store
  6. Women's Clothing Store

Information provided by various external sources

William Jacket is the house of fashionable leather jackets for men and women that are inspired by TV Series, movies, games and superheroes. Free Shipment WorldWide | USA | UK | CANADA"


Contact info

3.1

Average

TrustScore 3 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I wanted to gift a pretty and stylish…

I wanted to gift a pretty and stylish jacket to my friend for her birthday but wasn't sure where to buy it as I was unable to go shopping. Then my sister suggested that I should buy it from the William Jacket store, as she is a regular customer of theirs. I ordered a pretty leather jacket that was inspired by the Emily in Paris show, and my friend just loved it! I am glad her day was made. Thank You team WJ.

October 22, 2024
William Jacket logo

Reply from William Jacket

Hi Line,
Thank you for sharing your wonderful experience! We're so happy to hear that your friend loved the Emily in Paris-inspired jacket. It’s great that you were able to find the perfect gift at William Jacket. We appreciate your kind words and hope to assist you again in the future!

Thanks & Regards
Team William jacket

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Rated 1 out of 5 stars

Buyers beware….I ordered an Ohio State…

Buyers beware….I ordered an Ohio State women’s pullover jacket. When I received it I found the material to be of poor quality and the fit small. The sleeves were very narrow. The jacket seems to be a dupe. When I requested to return the jacket I was instructed to send it back to a Pakistan address within 72 hours at my own expense or I could keep the merchandise and they would deduct 20%. Something is not right. I have contacted my credit card company and the BBB.

November 2, 2024
Unprompted review
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Reply from William Jacket

Dear Consumer,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

Got my husband the captain America…

Got my husband the captain America infinity war jacket from WJ and the jacket came out perfect. It's a must-have for every marvel fan enough!

October 2, 2024
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Reply from William Jacket

Hi Hunter,
Thank you for sharing your excitement! We’re thrilled to hear that the Captain America Infinity War jacket was a perfect gift for your husband ! Enjoy your time together with the jacket!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

I received my parcel in a normal period…

I received my parcel in a normal period of time, if I compared to other websites the fabric and overall jacket quality is very nice. I place an order of a women's jacket for my daughter as a graduation gift for her. She also loves the jacket and I also love the stitching and especially the leather of the jacket. I ordered one more leather jacket for myself.

October 16, 2024
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Reply from William Jacket

Hi Marlen S.
Thank you for your wonderful review! We’re so glad to hear that both you and your daughter are happy with the quality of the jacket. It’s great to know that it made a special graduation gift! We appreciate your trust in us.Enjoy wearing your new jackets!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

For Valentine Day

For Valentine Day, I ordered couple shirts. I'm in love with the shirts, and my girlfriend thinks they look fantastic. The material quality, stitching, and delivery timing are all extremely good. The money was well worth it.

October 16, 2024
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Reply from William Jacket

Hi Claire,
Thank you for sharing your experience! We’re delighted to hear that you and your girlfriend love the couple shirts. We truly appreciate your feedback and are glad to hear it was worth the investment.


Thanks & Regards
Team William jacket

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Rated 5 out of 5 stars

Size is typically the biggest worry…

Size is typically the biggest worry when ordering online, however their size guide is precise. I bought the jacket using their size chart, so it fits me perfectly. My new jacket is one of my favorite pieces in my wardrobe, and I am a fan of it.

October 8, 2024
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Reply from William Jacket

Hi Sam,
Thank you for your fantastic review! We’re so glad to hear that our size guide helped you find the perfect fit for your jacket. It’s wonderful to know that it has become one of your favorite pieces! we appreciate your support.

Thanks & Regards
Team William jacket

Rated 1 out of 5 stars

Scammers !

I ordered what I thought and saw was a vintage carhart jacket, it arrived today. POS handmade thing, I tried to cancel the order earlier and the emails kept coming back as undelivered. Scammers

October 29, 2024
Unprompted review
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Reply from William Jacket

Hi patty,
please let us have your order number, email address, telephone number, and your first and last name to find your order information.


Thanks Regards
William Jacket

Rated 5 out of 5 stars

It took a little while to receive the…

It took a little while to receive the jacket, but once it arrived, it made up for the wait. The quality is amazing, the stitching is well-finished, and the deep pockets are a game-changer. I'm definitely planning to order from William Jacket again in the future.

October 15, 2024
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Reply from William Jacket

Hi Keith,
Thank you for your thoughtful feedback! We appreciate your patience during the shipping process, It's great to know you’re enjoying the quality, stitching, and deep pockets! We look forward to serving you again in the future.

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

Oh God, this series is just amazing!

Oh God, this series is just amazing! Whenever I saw the black coat in Organization XIII, I always thought about buying one for myself. While I was using Twitter, I saw that my friend, who is an influencer, had tagged William Jacket in a post wearing that coat. In the photo, the coat seems very well-made. I observed that the coat was reasonably priced and that delivery was free when I looked at it on their website. I placed my order immediately. When the coat finally arrived a few days later, it was just as the photos on the web had shown.

October 16, 2024
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Reply from William Jacket

Hi Trina,
Thank you for sharing your excitement! We’re thrilled to hear that you were inspired to order the Organization XIII coat after seeing it on your friend. It’s great to know that it met your expectations. We appreciate your support and are glad you found it reasonably priced with free delivery!

Thanks & Regards
Team William jacket

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Rated 5 out of 5 stars

I'm a big fan of animated series

I'm a big fan of animated series, and some time ago, while scrolling, I came across the william jacket website. I ordered a Ben 10 jacket from there, and I love it so much that since then, I only order from their site. A few days ago, I ordered the Goku Drip Jacket, and I found it to be the best one among all the jackets I've ordered so far. They continuously improve their stitching and overall quality with each product, which is great. The material was very, very good, and the zipper was excellent. I mostly order my things from here.

October 12, 2024
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Reply from William Jacket

Hi Wallace,
Thank you for your enthusiastic feedback! We’re thrilled to hear that you love your Ben 10 jacket and that the Goku Drip Jacket. It’s wonderful to know that you appreciate our continuous improvements in stitching and overall quality. we’re excited to be your go-to for animated series jackets!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

My favorite league is the NFL

My favorite league is the NFL, and I enjoy getting jackets to support my favorite teams. Typically, I place orders from several websites to evaluate and compare their offerings. This time, I placed an order with William Jacket for my favorite team jacket. I was really surprised by how many options they offered. I placed my order, located the ideal jacket, and eagerly awaited my delivery. I was ecstatic when my package arrived. This is the best jacket I've ever received from online shopping. The leather material was excellent.

October 9, 2024
William Jacket logo

Reply from William Jacket

Hi Jerome,
Thank you for your wonderful review! We’re thrilled to hear that you found the perfect NFL jacket with us, It’s great to know you appreciated the variety we offer and that you were pleased with the quality of the leather.

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

For my first online order

For my first online order, I was really pleased with this website. The Dunking jacket has been popular lately, and everyone was buying one, but I couldn't afford it because it was too pricey in other shops. I went to William Jacket's website after my friend recommended it. I had some reservations regarding the jacket's material and stitching quality when I realised how much it cost. But since the cost was so cheap, I chose to take a chance. My worries were allayed when I got the jacket. The jacket was of outstanding quality in every way.

October 9, 2024
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Reply from William Jacket

Hi Rebecca,
Thank you for sharing your experience! We’re so glad to hear that you chose to take a chance on the Dunking jacket & It’s fantastic to know that our quality and pricing helped alleviate your concerns. we’re thrilled to have you as a customer!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

The website of William Jacket is…

The website of William Jacket is excellent. Their services are superior to those of other websites. One of their many compelling features is their inexpensive prices, but another is that they offer free shipping, which is a huge advantage. Ordering from them is hassle-free. Secondly, they are of outstanding quality in every aspect and have fantastic delivery times. This website has exceeded my expectations in every way.

October 8, 2024
William Jacket logo

Reply from William Jacket

Hi Kieran,
Thank you for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with our website and services. It’s great to know that you appreciate our competitive pricing. We look forward to serving you again!

Thanks Regards
William Jacket

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Rated 5 out of 5 stars

They have great delivery service

They have great delivery service. I must say, so swift and easy going and ALWAYS on time!

October 8, 2024
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Reply from William Jacket

Hi Domonic,
Thank you for your kind words! We’re delighted to hear that you’ve had such a positive experience with our delivery service. Timeliness and efficiency are very important to us. we appreciate your support!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

Although this is not my first review on…

Although this is not my first review on William Jacket, I always write one after placing an order since I believe the website is deserving of it and that it also benefits other people. My pink palm-off hoodie arrived today, and the fabric is just as silky and delightfully cool as it always is. Because of the hood's depth, you can effectively shield your head even on bright days. I have experienced only positive experiences placing orders with william jacket until now, and everything about this website, from its quality to its services, is outstanding.

October 8, 2024
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Reply from William Jacket

Hi Frank,
Thank you so much for your continued support and for taking the time to share your experience! We’re thrilled to hear that you love your pink palm-off hoodie, We appreciate your positive feedback on our quality and services, and we’re delighted to have you as a valued customer.

Thanks Regards
William Jacket

Rated 1 out of 5 stars

DO NOT BUY FROM SCAM COMPANY

DO NOT BUY FROM SCAM COMPANY. They sell fake Nike jackets. If you want a refund, you must pay to ship the jacket back to Pakistan. The shipping cost is more than the jacket.

October 16, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Efren,
we apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

I ordered the Yellowstone S03 Monica…

I ordered the Yellowstone S03 Monica Dutton Jean Denim Jacket from their website a few days back and I am shocked and happy to say that they delivered it today! What a great delivery service!

September 24, 2024
William Jacket logo

Reply from William Jacket

Hi Tony,
Thank you for your fantastic feedback! We’re thrilled to hear that you received your Yellowstone S03 Monica Dutton Jean Denim Jacket so quickly!!

Thanks Regards
William Jacket

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Rated 5 out of 5 stars

Couldn't be happier after receiving my…

Couldn't be happier after receiving my jacket before the estimated time!

September 22, 2024
William Jacket logo

Reply from William Jacket

Hi Simon,
Thank you for your great feedback! We’re thrilled to hear that your jacket arrived ahead of schedule. We're so glad we could make you happy. Enjoy your new jacket!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I am not very fond of online shopping…

I am not very fond of online shopping but my friend suggested william jacket and I must say they have great delivery service. I received my order before the estimated time given.

October 7, 2024
William Jacket logo

Reply from William Jacket

Hi Finnley,
Thank you for your feedback! We’re so glad to hear that your first experience with online shopping at William Jacket was a positive one. We appreciate your trust in us!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

Ordered this navy checked three-piece…

Ordered this navy checked three-piece suit for my wedding and must say it was a great purchase. The fit was perfect, stitching was on point and I got so many compliments. Thank you so much William Jacket for making my big day more special!

September 29, 2024
William Jacket logo

Reply from William Jacket

Hi Yara,
Congratulations on your wedding! We’re thrilled to hear that the navy checked three-piece suit was perfect for your special day. Thank you for choosing William Jacket to be a part of such a significant moment in your life. Wishing you all the best!

Thanks Regards
William Jacket

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