William Jacket Reviews 498

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the smooth ordering process and quick, on-time delivery of their jackets. They often find the products to be of good quality, with comfortable materials and accurate sizing, and note that the items often match the pictures online. Some also highlight the impressive craftsmanship and durability of the jackets. However, some people were dissatisfied with the product quality and return policy. Several customers reported receiving products that were different from what was advertised, poorly made, or of questionable authenticity. Issues with incorrect sizing were also common, with many finding the jackets to be smaller than expected. A significant number of reviewers expressed frustration with the return process, as they were often required to ship items back to Pakistan at their own expense, which could be more costly than the item itself, even for defective products. Additionally, some customers were unexpectedly charged customs duties or taxes upon delivery.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the plush, warm, and stylish... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the quality, describing jackets as plush, warm,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick shipping, with items... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration that returns must be... See more

Based on these reviews

Rated 3 out of 5 stars

This was my first time ordering from Williams Jacket, and it went smoothly. Shipping was quick, and the jacket fit perfectly. You can tell care goes into both the product and the service. I appreciate... See more

Company replied

Rated 3 out of 5 stars

The jacket looks exactly like the pictures. Material feels good and comfortable to wear. Delivery was smooth and on time. Overall, a trustworthy store and a pleasant experience.I can say that, i'm imp... See more

Company replied

Rated 3 out of 5 stars

My order said free shipping however I got a bill from fedex for $9.70 when I reached out to William jacket they said “ customs duty or tax imposed by your country’s customs authority as per their pol... See more

Company replied

Rated 3 out of 5 stars

Great experience overall. The pricing was fair compared to other sites I checked, and the quality exceeded my expectations. My jacket arrived neatly packaged with no issues. I reached out with a sizin... See more

Company replied


Company details

  1. Leather Goods Store
  2. Clothing Store
  3. Costume Store
  4. Leather Goods Manufacturer
  5. Men's Clothing Store
  6. Women's Clothing Store

Information provided by various external sources

William Jacket is the house of fashionable leather jackets for men and women that are inspired by TV Series, movies, games and superheroes. Free Shipment WorldWide | USA | UK | CANADA"


Contact info

3.1

Average

TrustScore 3 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

William Jacket are scammers!!!

William Jacket are scammers!!!

Update: If you follow their instructions listed in the reply, you get NOW WHERE AND THEY BLOCK YOUR EMAIL AFTER YOUR INFORMATION!!!!!!
PLEASE DON'T FALL FOR THESE SCAMMERS IN PAKISTAN!!!!!!
THE 5 STAR REVIEWS ARE FAKE FAKE FAKE

December 16, 2024
William Jacket logo

Reply from William Jacket

Dear Customer,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

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Rated 1 out of 5 stars

"Proudly manufactured in US...but ships from Pakistan

After reading pevious reviews I sent an email to William Jacket asking them to confirm where their product are manufactured.

On 7 December 2024, I got a reply from Mark William, Sales & Marketing Director stating:

"To provide some clarity: our products are proudly manufactured in the US"

After placing an order, I got confirmation that my delivery was being processed in Karachi, Pakistan!

FedEx delivery was excellent, but the bathrobe supplied looks nothing like the photographs on their website, and is terrible quality.

I sent an immediate email asking for details of where to return the unsatisfactory garment, but haven't yet received a response.

It appears previous posts are correct. False advertising, poor quality and blatant lies to direct questions.

FOLLOW UP
I notice that William Jacket have posted their standard response to EVERY negative review:

"we have thoroughly reviewed our records and could not find your order."

They must have a very bad system where they are unable to identify ANY orders which result in bad reviews.

I notice they have no such difficulty when responding to positive reviews!

December 13, 2024
Unprompted review
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Reply from William Jacket

Dear Rudolph,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.


Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

I'm really impressed with the jacket I…

I'm really impressed with the jacket I ordered! The fit is perfect, and it's so comfortable to wear. The classic collar and the unique asymmetrical zipper give it such a fresh, modern look that complements any outfit. I've worn it several times, and it still looks brand new. Definitely will be ordering from this store again!

November 17, 2024
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Reply from William Jacket

Hi Zoey,
Thank you so much for your kind words! We're thrilled to hear that you love your jacket and that it fits perfectly. We really appreciate your support and can’t wait to welcome you back for more great finds.
Thanks again for choosing us!

Thanks Regards,
William Jacket.

Rated 5 out of 5 stars

I've had my William Jacket for months

I've had my William Jacket for months, and it's exceeded all expectations. It handles rain, wind, and everyday wear flawlessly, still looking brand new. Lightweight yet warm, it's perfect for outdoor activities like hiking or camping. The waterproof material and superb craftsmanship make it an excellent investment—truly worth every penny!

November 17, 2024
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Reply from William Jacket

Hi Melody,
Wow, thank you so much for sharing your experience! We're thrilled to hear that the William Jacket has been such a reliable companion for you, we truly appreciate you taking the time to share your feedback. Thanks again for your support!


Thanks Regards,
William Jacket.

Rated 5 out of 5 stars

When you order the William jacket

When you order the William jacket, you can expect fast shipping, ensuring that you will receive your jacket in a timely manner. The convenience of quick delivery allows you to start enjoying your new piece almost immediately after purchase. Additional, if for any reason you're not completely satisfied with your order, the easy return policy provides a hassle-free was to exchange or return items. This means you can shop with confidence. knowing that your satisfaction is priority.

November 9, 2024
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Reply from William Jacket

Hi Ellie,
Thank you so much for your feedback! We're thrilled to hear that you enjoyed the fast shipping and the ease of delivery with your William jacket. We truly value your confidence in shopping with us. Thank you again for your support!

Thanks Regards,
William Jacket.

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Rated 5 out of 5 stars

The craftsmanship of this jacket is…

The craftsmanship of this jacket is truly remarkable, showcasing a meticulous attention to detail in the stitching and overall construction. Every element, from the seams to the fabric selection, reflects a commitment to quality that is often hard to find. It's definitely worth the investment for anyone looking for a stylish and durable outerwear option. The design not only enhances its aesthetic appeal but also contributes to its longevity, making it a valuable addition to any wardrobe.

November 16, 2024
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Reply from William Jacket

Hi Urane,
Thank you so much for your kind and detailed feedback! We’re thrilled to hear that you appreciate the craftsmanship and quality of the jacket. We’re delighted that the jacket has made a positive impression on you. We look forward to serving you again. Keep shopping with us for more great finds!


Thanks Regards,
William Jacket.

Rated 5 out of 5 stars

I ordered this a Ryan Reynold jacket…

I ordered this a Ryan Reynold jacket from the as a birthday gift for my friend, who is a huge Avril Lavigne fan.She has a massive collection of her outfits, but this one was hard to find. After reading great reviews, I ordered it, and she was thrilled with her gift! Thanks for making her day!

November 12, 2024
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Reply from William Jacket

Hi Archie,
Thank you so much for your kind words! We’re thrilled to hear that the Ryan Reynolds jacket was such a big hit as a birthday gift for your friend. Thanks again for choosing us!

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

The quality of this coat is…

The quality of this coat is exceptional, and it matches the online images perfectly. When I received it, I was pleasantly surprised by how accurately it reflected what I saw on the website. The details, color, and fit are all on point. I have explored all the Dolly Lewis Black Biker Jackets available here, and after my great experience with this one, I went ahead and ordered two more for my brother and a close friend. It's a reliable choice that I highly recommend!

November 12, 2024
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Reply from William Jacket

Hi Piper,
Thank you so much for your kind feedback! We’re thrilled to hear that you’re so pleased with the quality and accuracy of the coat. We’re also delighted that your positive experience inspired you to order more for your brother and close friend.it truly means a lot to us! Your recommendation is greatly appreciated.

Thanks & Regards
Team William jacket

Rated 5 out of 5 stars

The jacket I ordered is amazing

The jacket I ordered is amazing! I was really impressed by how well it fits and how comfortable it is to wear. The classic collar and asymmetrical zipper give it a stylish, modern vibe that goes with almost any outfit. I've worn it a lot already, and it still looks brand new. Will order from here again soon!

November 9, 2024
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Reply from William Jacket

Hi Freddie,
Thank you so much for your fantastic review! We're thrilled to hear that you're loving your jacket and that it fits so well. We truly appreciate your support and look forward to serving you again soon!

Thanks Regards
William Jacket

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Rated 1 out of 5 stars

I am trying to get ahold of someone to get a refund.

I am trying to get ahold of someone to answer questions and no one responds either by email or a phone number that is always busy.

After nine days (the website promise in 24 hours, I received a response asking for more information. I resubmitted all the information the website information AGAIN. As has my wife. We will see how long it takes. Still reviewing the site as a ONE.

November 18, 2024
Unprompted review
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Reply from William Jacket

Dear Pasquale,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

Today I received my parcel which I…

Today I received my parcel which I order a few days back I must appreciate the shipping time because it's very good and If I talk about the jacket so its incredibly fantastic the stitching is superb and, the deep pockets it's quite deep that is enough to bring my small essentials and i don't need any bag for that. It's my first time using this website and everything from ordering to wearing the jacket goes perfectly.

November 5, 2024
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Reply from William Jacket

Hi Charlotte.
Thank you so much for sharing your feedback! We're thrilled to hear that your parcel arrived quickly and that you're happy with both the jacket and the shopping experience. we're excited to have you as a customer. We look forward to serving you again in the future!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

Being a big fan of Ms

Being a big fan of Ms. Marvel, I was really excited when I got my hands on the Kamala Khan blue vest by WJ, and surely it did not let my expectations hang! The vest is made of pure cotton material, so it feels light but strong enough, and the viscose lining makes it super comfortable to wear for a long time. The sleeveless design and erect collar seem to have taken off the signature looks of Kamala, and the buttoned front closure is pretty convenient to use. The pockets are amazing because, when going out, I can fit so many small items in there. The vibrant blue color pops, and it's great for cosplay or casual wear. Absolutely thrilled with this purchase!

October 31, 2024
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Reply from William Jacket

Hi Casey,
Thank you so much for sharing your feedback! We're thrilled to hear that you're loving your Kamala Khan blue vest! It’s awesome to know that the material, design, and fit are living up to your expectations. Thanks again for your support, and we're so glad you're enjoying your purchase!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

I recently got a quilted jacket that is…

I recently got a quilted jacket that is both beautiful and surprisingly warm. The quilted pattern offers a distinct texture while offering adequate insulation without being excessively bulky. It's lightweight, making it ideal for mild to cool temperatures. The fit is lovely, with a sleek appearance that remains suitable for layering. I adore the snap-button details and the soft inside lining, which feels wonderful on the skin. Anyway, it is a versatile jacket that can be worn for both casual and semi-formal occasions.

October 30, 2024
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Reply from William Jacket

Hi Ruth,
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying your quilted jacket. It sounds like it's become a versatile addition to your wardrobe!
Thanks again for choosing us!

Thanks Regards
William Jacket

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Rated 1 out of 5 stars

Horrible return policy

As stated by several others. Quality is poor, fit is small. Also, my teams jacket stated that it had a removable hood... one of the reasons why I chose this one. I hate hoods. At any rate, this hood is NOT REMOVABLE. Crappy return policy... pay to send it to Pakistan myself?!?!? Horrible way to treat customers. Lesson learned. Out $125. Great.

November 12, 2024
Unprompted review
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Reply from William Jacket

Dear Robert,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help us verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 5 out of 5 stars

My personal experience with William…

My personal experience with William Jacket has always been the best one. They never ever disappoint you with quality, stitching, fitting, and also while delivering your order. They have a really professional customer service team who is always available to help you out at any point while ordering, from selecting the right jacket to checkout to getting it delivered swiftly. They have got it all! I would highly recommend everyone buy from William Jacket if they want to get a jacket, because I do the same!

October 28, 2024
William Jacket logo

Reply from William Jacket

Hi Walter,
Thank you so much for sharing your fantastic experience with William Jacket! We’re thrilled to hear that you’ve consistently had a positive experience. our recommendation means a lot to us, and we’re so grateful to have you as a loyal customer.

Thanks & Regards
Team William jacket

Rated 1 out of 5 stars

I can't give a lower review than a one…

I can't give a lower review than a one star I guess. Would NOT recommend this company to anyone. Bought a Mr. and Mrs Claus set and spent alot of money. Received my items and quality was so poor and both items didn't fit even though we used their size guide. Asked for return and was given a Pakistan address to return to which after tracking my package sits in customs. So fake address I would say Yes. I also had to pay the shipping which was not cheap. So now I am out the cost of the outfits and the shipping. This company is a SCAM!!!!!

October 23, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Melanie Tustin,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

Rated 1 out of 5 stars

I wish I would have looked at reviews…

Edit 11/27/2024 following a comment by William Jacket:
You have received the information you are asking for multiple times. There have been more than 10 emails between us. Your response was - If I change my review on Trustpilot from one (1) star to five (5), you will issue me a refund. This situation is out of my hands at this point.

Original review:
I wish I would have looked at reviews before making a purchase from this company. Ordered two "team" jackets, received only one. Many emails, no response. Toll free number listed on an executive email is not a real number. I spent a lot of money and am now threatening to go to BBB and my credit card company.

October 1, 2024
Unprompted review
William Jacket logo

Reply from William Jacket

Dear Sandy Smith,
I apologize for any inconvenience this has caused. To assist you further and track your order, could you please provide the following information:
1)Your first and last name.
2) Mobile number.
3) Email address.
4) Order number.
we have thoroughly reviewed our records and could not find your order. Sharing these details will help me verify your identity and confirm if an order was placed with William Jacket.
Thank you for your cooperation. I look forward to your response.

Best regards,
William Jacket
Trust@williamjacket.com

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Rated 5 out of 5 stars

I got this fleece jacket

I got this fleece jacket, and it is one of the coziest items in my wardrobe. The fabric is super soft, warm, and perfect for chilly days. It's great for layering or wearing on its own in moderate weather. The zipper is smooth, and the pockets are a nice touch for keeping your hands warm or holding small items. The fit is so perfect, but still, I would recommend checking the sizing chart before buying for hassle-free delivery. Overall, it's a great option for anyone who loves comfort and warmth without sacrificing style.

October 27, 2024
William Jacket logo

Reply from William Jacket

Hi Katerina,
Thank you for sharing such a detailed review! We're so glad to hear that you love your fleece jacket and that it's become such a cozy addition to your wardrobe. Thanks again for your feedback, and we're happy to have you as a customer!

Thanks & Regards
Team William jacket



Rated 5 out of 5 stars

The most favorite thing about william…

The most favorite thing about william jacket that I love most is their free shipping facility on all orders if i see other websites they offer shipping facility too but just on first order. I believe that William Jacket is the greatest website among all other websites in every aspect their delivery, deals, discounts each and everything is very very superb. Once you order something from them Definitely you'll a regular customer of this website.

October 23, 2024
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Reply from William Jacket

Hi Milly,
Thank you so much for your amazing feedback! We’re thrilled to hear that our free shipping policy on all orders has made such a positive impression on you. Your kind words mean a lot to us, and we're so happy to have earned your loyalty.
Thanks again for choosing William Jacket!

Thanks Regards
William Jacket

Rated 5 out of 5 stars

If you are a lover of machine gun Kelly…

If you are a lover of machine gun Kelly songs, you should definitely listen to his song Bloody Valentine, Megan Fox also in his music video and she wore a leather jacket, which was outstanding. When I saw her jacket, I really love it, and I ordered it from William Jacket. I received a jacket the same as shown in the picture and music video. The leather is of high quality, and I must appreciate the stitching of the jacket. Overall the jacket seems good and also comfortable to wear. You must buy this jacket from these websites to get a discount and free shipping.

October 22, 2024
William Jacket logo

Reply from William Jacket

Hi Kylie,
Thank you so much for sharing your experience! It’s great to hear that you loved the Bloody Valentine jacket. We’re happy to hear you’re enjoying it and would definitely recommend checking out William Jacket!!

Thanks & Regards
Team William jacket

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