Willie's Cacao Reviews 

I ordered two chocolate drinks sets in November which were supposed to come with recipe cards so you could make drinks with the enclosed alcohol bottles. I contacted them in November via their website when the gifts arrived minus recipe cards. I contacted them again last week - explaining I needed the cards so I could deliver the presents. No response- except an automated "I'll be back to you on Monday". Which they weren't.
I've checked the website and only one of the recipes online seems to reflect the contents of the box - assuming I add a bottle of champagne. Crummy customer service and I have to deliver one of the presents tomorrow.
I buy from them every Christmas and Easter and buy their chocolate bars in Sainsbury's but this has really put me off. Which is a shame as the chocolates themselves are lovely.

26/10 Tried to order a subscription from Australia to be delivered to my mum in UK. Only accepts direct debit as payment for subscription so I fill out that form and it says completed. Birthday comes and goes and I email, 03/11 next day I receive a short response that says "I have checked our orders using your email address and name and can see that payment is pending.
I will check just in a couple of days as it takes a minimum of 7 days for banks to pass direct debit payment onto us."
14/11 Ten days later I contact them to say I can still not see any deduction from my account.
21/11 No response
CANCELLED SUBSCRIPTION
Sorry Mum

I notified them about some chocolates that I purchased as a gift which were really bad to the point of inedible.

Customer service is appalling.
No telephone number.
Emails don't get answered.
Their support web form is a black hole.

It's either total ineptitude or arrogance...I suspect the latter.

Good chocolate but truly terrible packaging. They use metallic plastic film that cannot be recycled and hangs around indefinitely. There are a number of good alternatives widely available. Willie's you are shamed.

Terrible service. Long and inconvenient delivery.

One star is for the lack of customer service.
Chocolate is the best in the world
(that I’ve tasted)
One should be suspicious that there isn’t a telephone number on the website. Above talking to the common folk are we?
I ordered over £100’s of bars on 24th September, still not arrived, no apology, no communication.

I waited over a month to recieve a chocolate tasting box. After waiting a long time to be replied to, they finally sent me out another box for free. To wait this long I would expect to be sent at least 1 free item to apologise for the delay.

Having ordered almost £60 worth of chocolate online, for Easter, on the morning of Sat 27th March, 8 days before Easter Sunday, I made the mistake of taking the information presented on the invoice at face value. Their invoice for the transaction reads, verbatim, as follows "Royal Mail Untracked 3-4 Days (Your order qualifies for free UK shipping)". When the chocolate did not arrive in time for Easter, and I had the temerity to complain, I was berated at length for failing to read their full terms and conditions, which say that it can take 21 days for delivery unless you pay more for their premium delivery option. Their email response was remarkable for the total absence of apology, remorse or regret. The chocolate eventually turned up after 18 days had elapsed, which apparently is in line with their published terms and conditions. Useless, uncaring, and undeserving of the public's trust.

Got a “Chocdown” Box today full of lovely goodies. Can’t believe how divine this chocolate is. So satisfying, meaning you’re less likely to binge! Heavenly!

Sublime! Bought their Xmas Hampers for my wife. Their cognac was amazing

Gorgeous Proper Chocolate. Milk of the Gods, Black pears and the Praline Truffles are just a few I have tried. Very quick delivery.
Wonderful Chocolate Company.