I made a purchase recently via the website, I phoned to enquire about the item I’d purchased and the service I received was exemplary. The member of staff I spoke with was very polite and super helpfu... See more
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I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... See more
Company replied
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... See more
Company replied
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... See more
Company replied
Company details
Written by the company
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Contact info
Arwenack Street 18, TR11 3JD, Falmouth, United Kingdom
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4.7
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Go to shop - quality products
Brilliant products and speedy delivery. Can’t recommend highly enough. I reckon my front door is the smartest in our street! Quality stuff!
July 18, 2025
Reply from Willow & Stone
High praise! Thanks so much for your kind words
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We were delighted to find the Willow…
We were delighted to find the Willow and Stone site and love everything we have bought, door handles or escutcheons. The choice of repro escutcheons is impressive and the quality really good - they look beautiful next our old brass handles and hard to tell they aren't original.
July 18, 2025
Reply from Willow & Stone
Thanks so much for the lovely review. We are thrilled you’ve enjoyed shopping with us and our products have hit the mark. Please do come again!
Great product stockist From The Anvil
Great product, fast delivery.
Would be good if Willow and Stone explicitly stated the manufacturer of the handle on the website. I worked it out when I was looking online. It would not have stopped me buying from willow and stone even if they stated on the details that the handle is by From The Anvil.
July 18, 2025
Reply from Willow & Stone
Thank you for your five star review! Much appreciated.
High quality. Great Design. Great Customer Service
We've purchased from Willow and Stone on multiple occasions and always received good quality products, well designed.
Most recently purchased some hooks and a couple of other items. We had a query about them. Customer service was fantastic - friendly and prompt, going above and beyond to help.
Will be purchasing from here again, for sure.
June 28, 2025
Unprompted review
Reply from Willow & Stone
Just lovely to read positive reviews that reflect our values. Thanks for your compliments as my lovely team really do go above and beyond!
Beautifully made cabinet handles and…
Beautifully made cabinet handles and exceptional customer service.
June 17, 2025
Reply from Willow & Stone
Thanks so much - exactly what we aim to provide, on both counts!
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Thank you for a fast 1st class service…
Thank you for a fast 1st class service and door furniture products they look stunning on our new door
Would highly recommend
July 8, 2025
Unprompted review
Reply from Willow & Stone
Thank you for taking time to respond. I’m so glad you are loving your purchases and our service.
Iron shelf brackets
I ordered some iron shelf brackets. They are well made and they look great.
June 17, 2025
Reply from Willow & Stone
Thanks for the five star review!
Beautiful and great products and…
Beautiful and great products and exceptional customer service.
June 17, 2025
Reply from Willow & Stone
Lovely to hear, I’ll make sure I let the team know. Thank you!
Willow & Stone were fantastic
Willow & Stone were fantastic! They helped me find a solution for a hard-to-find cast iron door latch. Rochelle was proactive, fast, and reliable throughout. It was a pleasure working with them. Thank you for top-class customer service. I know where to go next time!
June 19, 2025
Unprompted review
Reply from Willow & Stone
She’s brilliant isn’t she! So glad we were able to help. Thank you for your review!
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Classy but homely shop.
Make this shop a must when you visit Falmouth!!, it has lots of unusual and quirky pieces and lots of British made stuff. Staff were lovely and left you alone to browse and shop.
Tina G
May 8, 2025
Unprompted review
Reply from Willow & Stone
Glad you enjoyed your visit to our Falmouth store Tina! Thanks so much for taking time to post a review.
Reply from Willow & Stone
Really lovely to hear! Thank you so much
Great costumer&technical service. Great knobs
It was a pleasure to meet and work with you. Laura and Saskia gave me technical support and were very helpful. Excellent customer service and wonderful knobs. The delivery was very fast. We will keep in touch. Thank you very much for your help in purchasing the knobs I needed.
May 1, 2025
Unprompted review
Reply from Willow & Stone
Thanks so much for taking the time to review and mentioning two of my wonderful team who are passionate about our products and always keen to help. Please come again!
This is a trustworthy company.
Website Excellent service excellent. Excellent product. Prompt returns service.
April 17, 2025
Reply from Willow & Stone
Thank you so much! I’ll pass on the praise to the team.
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Received wall hanging clothes airer…
Lovely product but was scratched and delivery packaging was poor. Looked like we’d received a previously returned product. Will return it back and debating whether to replace.
April 29, 2025
Unprompted review
Reply from Willow & Stone
UPDATE: I’m pleased to say we were able to make contact and get the product back - rest assured we will always aim to resolve problems on the odd occasions things are not as expected.
We’re terribly sorry to hear this, particularly if an underpar product has slipped through the net. We pride our selves on fabulous quality products so it’s definitely not the norm. Please get in touch with sales@willowandstone.co.uk with your order number and we’ll rectify straight away.
Definitely recommend this company 5 🌟
Definitely recommend this company 5 🌟
For awesome product, excellent communication and fab team work.
Already recommended you to my clients 🏆
Keep up excellent work, will definitely be shopping with you again soon 🌻
April 23, 2025
Unprompted review
Reply from Willow & Stone
Thank you so much for your positive review it means so much to my team and I!
Communication was top class!
Communication was top class!! It was with a person not a robot - excellent customer service. The products arrived in perfect condition, all installed and look amazing!
February 17, 2025
Reply from Willow & Stone
Wonderful to hear - this is exactly what we aim for. Thank you so much for taking the time to write a review.
Reply from Willow & Stone
Thanks so much for the positive review - please visit again soon!
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I've ordered a range of door handles
I've ordered a range of door handles, locks and brackets for a home renovation from Willow & Stone. All have been excellent. Only warning I'd give is that ceramic door furniture is very brittle so be gentle!
March 24, 2025
Unprompted review
Reply from Willow & Stone
Thank you so much for the feedback - ceramic fittings will last a long time but are certainly require a steady hand when fitting. Do get in touch if there was an issue with any of the parts as we do have some replacements. We’re so pleased you were very happy with the overall product quality.
Very happy
Great selection of products. I ordered string lights from the online shop and they arrived promptly and were exactly as described on the website. Thank you
January 20, 2025
Reply from Willow & Stone
Thanks so much for the review, it means a lot and I’ll feed it back to my lovely team.
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