The team at will work is second to none, their craftsmanship is truly understated. I found a ring I wanted to use to propose to my now fiance and their team worked with me to take my idea and turn it... See more
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Review summary
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The ring is absolutely gorgeous!!! Fit is perfect. I love the center stone and how it looks under different lighting. Beautiful ring and I’m so happy my, now fiancé, came to you to find this special r... See more
Company replied
This is an update to my previous review. I wanted to make sure it was made known that the new head of customer service contacted me about what happened months ago with my son’s Engagement and wedding... See more
Company details
- #73 of 139 best companies in Jewelry Store
Written by the company
WillWork Jewelry specialize in fine gold jewelry and are known for our colorful ,whimsical gemstone engagement rings, wedding rings, pendants and earrings. Each of our pieces is lovingly crafted from the highest quality materials, including ethically sourced gemstones and precious metals. From the initial concept to the final polishing, we ensure that every detail is perfect. We also offer a range of custom design services. Whether you're looking for a one-of-a-kind engagement ring or a personalized gift, our team of experts will work closely with you to bring your vision to life.
Contact info
180 Talmadge Road, IGO BUILDING STE 70, 08817, Edison, United States
- 9737601714
- contact@willworkjewelry.com
- willworkjewelry.com
4.5
Excellent
82 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bent earrings - poor QC and Customer care
One of the earrings arrived bent. When I contacted the company, their response was "Please don't worry, this earrings is made in sterling silver, it's a very soft material. Could you try to bend it back? We believe it will return to its original shape." This indicates the company's desire to shift the responsibility for damage to the customer, lack of concern for the material (excessive manipulation could weaken or crack the post), poor quality control, and lack of professionalism and customer care. A pair of earrings priced around $300 should be considered high-end and, therefore, be treated with better QC than just offering a "DIY" fix.
March 26, 2025
Reply from WillWork Jewelry
Hello,
We are sorry that the earrings did not satisfy you.
Please don't worry, we will fix this for you.
It will be highly appreciated if you can send us some pictures of the earrings you received, then we can understand the matter better and find a way to fix this for you.
Best Regards,
Willwork Jewelry
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there was no response at all to my…
there was no response at all to my change of delivery address ..the change was for good reasons ...because nobody would be there to sign for it ...predictably getting this delivery was problematic ..the ring is ok ...I was impressed by the clarity and gem quality of the moss agate ...maybe there was stone size description and I missed it ..I dont think there was a stone size given ..its smaller than I expected ..my wife is happy with it ..the ring is ok ..response and service was lacking
March 28, 2025
Reply from WillWork Jewelry
Hello, Harry,
Deeply apologize for that it may bring you an unpleasant shopping experience.
We checked all the correspondence and found that you contacted us via another email to change the delivery address, which is not listed on the order. So we replied to you asking for the order number. And we also told you that we usually ship packages via USPS, and hoped you to confirm an address that is better for you to receive the package. Unfortunately, we didn't receive your reply. We are so sorry about the misunderstanding.
Yes, the stone size information is listed clearly in the description. And the picture of the ring on the finger is posted on the page, all pictures are real shots.
Thank god, you received the ring and you love it.
My fiancée loves her ring she said yes…
My fiancée loves her ring she said yes to the engagement ring with her non traditional style choice I was able to find the ring of her dreams easily it took a little longer in the mail then expected but was worth the wait
March 28, 2025
Reply from WillWork Jewelry
Hello, Shawn
Happy to hear that she said yes!
Good jewelry, worth the wait！
Best Regards,
Willwork Jewelry
Gorgeous Ring
The ring is exactly what we expected. It's beautiful. The craftsmanship is excellent.
February 24, 2025
Reply from WillWork Jewelry
Hello, Cynthia
Thanks for your order and for taking the time to leave us a review!
We're so glad you love the creation. Your support means a lot!
Best Regards,
Willwork Jewelry
Fantastic Service
Great customer service for personalizing orders and outstanding quality.
February 24, 2025
Reply from WillWork Jewelry
Hello, Kyle
Thank you so much! We're thrilled you love the jewelry and had a great experience with our customer service.
Best Regards,
Willwork Jewelry
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I ordered a ring with an engraving
I ordered a ring with an engraving. The ring did not come with an engraving I wrote customer service asked for their supposed to be money back no hassle guarantee they will not give me my money back. They keep telling me that it looks like there might be words, but there’s literally nothing there. I also had the ring made in a size 5 the ring is not a size 5 because it is too big on me and they keep telling me to go to a jewelry store to get it sized. I would not order from here.
February 24, 2025
Reply from WillWork Jewelry
Hello, Crystal,
We are deeply sorry for your unpleasant shopping experience. Thank you for your feedback so that we can improve.
Could you send us a clear photo? If it is our fault, we will be happy to re-engrave for you or refund the engraving service fee.
Regarding the ring size issue you mentioned, we use standard US size. Normally, we also check the size of all rings before shipping. Would you mind going to a local jewelry store to measure your finger size and confirm our ring size? If it is our fault, we will bear it.
Best Regards,
Willwork Jewelry
It's perfect!
The customer service was top notch and they even let me choose my own moss agate stone. The ring arrived sooner than expected which allowed my boyfriend to bring it on our vacation to pop the question. The ring is gorgeous and the craftsmanship is perfect. Thank you!
January 31, 2025
Reply from WillWork Jewelry
Hello, Carina
Thank you so much!
Happy to know that you love the jewelry and had a great experience with our customer service.
Best Regards,
Willwork Jewelry
Reply from WillWork Jewelry
Hello, Randy
Thank you so much for your feedback.
Happy to know that you love the ring. We think your future wife will.
Best Regards,
Willwork Jewelry
The ring was nice
The ring was nice but I had different expectations based off the pictures on the website. May be helpful if there are more pictures of an item before purchasing.
January 31, 2025
Reply from WillWork Jewelry
Hello, DT
Thank you for your feedback and suggestions.
In the future, we will post more pictures from different angles to help customers know our creations better.
Of course, you are welcome to contact us before purchasing if you have any questions.
Best Regards,
Willwork Jewelry
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My fiancee loves her new ring.
My fiancee loves her new ring. Unfortunately she had lost a ring size since she last was sized, but that's nothing to do with the ring. The inscription is a little small, but all the more impressive that it's legible on such a thin band. Solid piece, and customer support was with me to answer any questions or concerns I had
January 31, 2025
Reply from WillWork Jewelry
Hello, Isaac
Thank you so much! We're thrilled you love the jewelry and had a great experience with our customer service.
Best Regards,
Willwork Jewelry
Very good quality delivery was smooth
January 31, 2025
Reply from WillWork Jewelry
Hello, Dominic
Thank you for your feedback. Your support means a lot!
Best Regards,
Willwork Jewelry
The earrings were crafted well & they…
The earrings were crafted well & they look great.
January 26, 2025
Reply from WillWork Jewelry
Hello, John
Nice to hear that you love the earrings. Enjoy it!
Best Regards,
Willwork Jewelry
Reply from WillWork Jewelry
Hello, Rachael
Thank you so much! We're thrilled you love the jewelry and had a great experience with our customer service.
Best Regards,
Willwork Jewelry
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Paid for engraving. Wasn’t engraved.
I ordered a ring and it was beautiful but I paid to have it engraved and when I received it there was no engraving.
January 26, 2025
Reply from WillWork Jewelry
Hello, GT,
We are very sorry for the bad shopping experience. Thank you for your feedback so that we can improve.
Ring engraving is usually located on the inner wall of the ring, sometimes it is small and not easy to find. It will be appreciated if you can send us a picture or video if you still don't find the engraving on the ring. We are happy to re-engrave it for you or give you a refund for the engraving service.
Best Regards,
Willwork Jewelry
Amazing early delivery in time for my…
Amazing early delivery in time for my anniversary.
Added a free gift. Still curious on the number inscribed on the free gift because I can’t give to my wife without explanation
January 26, 2025
Reply from WillWork Jewelry
Hello, Vincent
Happy to hear that you love it. The number on the gift means " I LOVE YOU "
Best Regards,
Willwork Jewelry
Wrong size and delivery was late
December 26, 2024
Reply from WillWork Jewelry
Hello, James
We are sorry that you are not satisfied with this ring. Because our rings are hand-made, it takes a long time to make. Thank you for your patience.
Checking the order details, you ordered a size 7 ring. The ring you received should be a size 7. Is it too big or too small for you? Could you please tell us the actual size you need? So that we can solve it for you specifically.
LOVE LOVE LOVE …
My fiancé and I picked our wedding bands to match my engagement ring from WillWork! We are over the MOON with how beautiful they are and the high quality. They came very quickly and were incredibly responsive. Would recommend to anyone!
December 25, 2024
Reply from WillWork Jewelry
Hello, Kirsten
Thank you so much! We're thrilled you love the jewelry and had a great experience with our customer service.
Best Regards,
Willwork Jewelry
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Beautiful
Came way quicker than expected and was cheaper do to sale and promo code provided by website.
December 25, 2024
Reply from WillWork Jewelry
Hello, Cory
Thanks for your order and for taking the time to leave us a review!
We're so glad you love the creation. Your support means a lot!
Best Regards,
Willwork Jewelry
Late for Xmas
I wish I would’ve understood when I ordered it, that it was not gonna be there until after Christmas
December 25, 2024
Reply from WillWork Jewelry
We are sorry for the unpleasant shopping experience.
Our jewelry is handmade and custom-made, so it takes a long time to make. Of course, we also have the option of expedited orders for customers who are short of time. It would be better if you could tell us that it was needed by Christmas then we would arrange it for you. Hope you can understand.
looks even better in person...
December 26, 2024
Reply from WillWork Jewelry
Hello, Brandon
Thanks for your order and for taking the time to leave us a review!
We're so glad you love the creation. Your support means a lot!
Best Regards,
Willwork Jewelry
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